Historical record of incidents for Diligent
Report: "Diligent Contact Center - BoardDocs Support Line is Unavailable"
Last updatePlease be advised that the BoardDocs support line is currently unavailable. Customers can still reach our Customer Support by using the primary support line at 1-866-262-7326 or via email at support@boarddocs.com
Report: "Third-Party Manager - Users from US region encountering issues in accessing site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Third-Party Manager - Users from US region encountering issues in accessing site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3)"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Services/Location:Robots Service in GovCloud US (Federal, SLED, 3)Impact:Please be advised that we will be performing routine maintenance on our systems. As a result, Highbond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.What do you need to do?:Plan to perform items requiring Highbond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.Contact:For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Report: "Maintenance Advisory - Community in US Region"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Services/Location:Community in US RegionImpact:Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.What do you need to do?:Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.Contact:For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Report: "Diligent Workflow - Users From EU region encountering Access Issues in Workflow Platform."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Community - Users from US and Canada experiencing loading issues while accessing Public Portal Policies"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are currently unable to reach the Support Team when calling from a mobile phone into the UK support number (+44-800-234-6580) Landline calls are working properly. We are actively investigating the issue. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com).
Report: "Disruption in SMS to AT&T Customers – Users not receiving MFA Codes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re currently aware of ongoing SMS delivery failures to the AT&T network in the United States, affecting a subset of short codes and toll-free numbers. This issue is originating from one of our third-party providers. We are actively working with them to restore the service. Thank you for your patience and understanding.
Report: "Boards – Login Issues via App in EU Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing login issues via the app (OC, iOS, Windows, and Android) in the EU region. Web login is working as expected. We are currently investigating.
Report: "Diligent ESG - Users Encountering Access issue and Receiving Error in Reporting Service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Diligent ESG - Users Experiencing Access Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Community - Users Unable to access the site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users from US and Canada are unable to access the site and receiving server error.
Report: "Third-Party Manager - Users From EU Region Encountering access and latency issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users in the EU region are experiencing intermittent connectivity issues when attempting to access the site.
Report: "Third- Party Manager - Users from US region encountering access issue."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users from US region are unable to access the site
Report: "Boards - Users from US region are experiencing errors that are preventing logins"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Third Party Manager in the US is currently unavailable"
Last updateThis incident has been resolved.
Users are currently not able to log in
Report: "Third Party Manager is currently unavailable in the US region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Highbond Launchpad - Users in the US (SLED) environment cannot login to the platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users in the US (SLED) environment are experiencing login issues when attempting to access Highbond Launchpad
Report: "Third-Party Manager - Users from US region encountering access and latency issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "BoardEffect - Sites in the US Federal Environment are unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Customers are unable to navigate to sites in the US Federal Environment.
Report: "Diligent Contact Center - Phone Support Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Customers are currently not able to reach support via the phone. A workaround is available via emailing our support teams at support@diligent.com
Customers are currently not able to reach support via the phone. A workaround is available via emailing our support teams at support@diligent.com
Report: "BoardDocs - Some customers are unable to load 2025 meetings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some customers are unable to render 2025 meetings in BoardDocs. A workaround is available by contacting support.
Report: "HighBond LaunchPad - Users Experiencing Access Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are encountering issues accessing the site, as the page fails to load after signing in.
Report: "Board Docs - Users are experiencing latency in Board Docs"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Users are experiencing latency in Board Docs. Users may experience issues making policy edits, adding/saving agenda items and loading policies.
Report: "Diligent ESG - Intermittent Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing difficulties logging into their accounts on the first attempt, with occasional success on the second attempt. We are actively working on a resolution and apologize for any inconvenience caused.
Report: "Third-Party Manager - Users unable to access site and receiving an error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Third-Party Manager - Users from EU region experiencing login issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "DMI - Users are unable to load landing page dashboards or generate search results"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Multiple pages are unavailable for users globally when trying to load landing page dashboards or generate search results
Report: "Boards: Not Receiving Push Notifications on Boards iOS App"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Third Party Manager - Service is unavailable for users in the US region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Service is unavailable for users in the US region. We are currently investigating.
Report: "Boards - Clients are unable to log in to the service in the EU"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are unable to log in to Boards in Europe
Report: "Boards / Secure File Share - Users are experiencing issues while exporting books"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing issues while exporting books. We are currently investigating.
Report: "Boards - Users are experiencing errors when trying to update their books"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing errors when trying to update their books. We are currently investigating.
Report: "Entities - Users are experiencing login issues in the UK region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing login issues in the UK region. We are currently investigating.
Report: "Third Party Manager - Application is currently unavailable for users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users are currently not able to access
Report: "Minutes - Customer in the APAC region degraded for review."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users are seeing blank content when moving minutes to in review.
Report: "Highbond Risk Manager - Service unavailable in the US"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Customers are seeing an error page when attempting to access Highbond risk manager in the US & South America
Report: "Boards - US Users Unable to Access the Site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users from US region attempting to log into the Diligent Boards web pages are encountering an unexpected error.
Report: "Boards - Customers may be unable to access Boards in Canada"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users in Canada may not be able to access admin portal or director portal in Diligent Boards
Report: "Boards - Customers are unable to access the site in EMEA"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
When trying to login to Boards users in EMEA are unable to access the web application. Users can use the iPad service to access Boards as a workaround.
Report: "Third-Party Manager - Users from EU region encountering issues in workflows were not triggered."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "HighBond Launchpad - Some Users are Unable to Access the Site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users have reported being unable to access the Launchpad site.
Report: "Boards - Users Unable to Sync Books"
Last updateThis incident has been resolved.
Users have reported "An Unexpected Error Occurred" when signing in on their iPads and attempting to sync their books.
Report: "Boards - Users Unable to Sync Books"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users from EMEA region are experiencing an unexpected error when attempting to sync books in the iOS Boards app.
Report: "Boards - Users are Unable to Upload PowerPoint documents"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users in the US region are experiencing issues uploading PowerPoint documents, receiving a "failed document" error.
Report: "Boards - Users are experiencing error when syncing new materials iOS in North American and Canada region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing error when syncing new materials iOS in North American and Canada region. We are currently investigating.
Report: "Login is not working for Boards Web in Australia"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "BoardDocs - Console Sites Redirecting to BoardDocs Homepage."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users in the US region attempting to access console sites are being redirected to the BoardDocs homepage.
Report: "Questionnaires - Users Facing Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users in the US region are experiencing slow performance, with pages taking longer to load.
Report: "Third-Party Manager - Users from EU region experiencing login issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Boardeffect - Users encountering issue in accessing Microsoft files."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Community - Users are experiencing issues in editing documents"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Third Party Manager - Users are experiencing service degradation in the US region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing service degradation in US region. We are currently investigating.