Is Deputy.com Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

Deputy’s service delivery is supported by Fastly’s Edge CDN platform. We are aware that some customers in Spain may be unable to connect to Deputy due to ISP-level blocks on certain Fastly IP addresses. If you are experiencing connectivity issues, please visit www.fastly-debug.com, and follow the instructions provided. Then, share the results with support@fastly.com. Deputy is working closely with Fastly, who will endeavour to resolve the matter directly with the ISP We appreciate your patience as we work with Fastly to resolve this.

We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

The incident has now been resolved.

A fix has been implemented, and we are monitoring the results

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We're seeing the Deputy platform recover and currently monitoring the system

We are continuing to investigate this issue.

We're investigating reports of not being able to log into Deputy and 504 errors being shown to end users

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating reports of not being able to export within the Deputy Platform, or limited exporting occuring.

The fix has been deployed and services has been restored

A fix has been implemented, and we're monitoring. If you are still seeing issues with MYOB Payroll (Desktop) please contact Technical Support via support@deputy.com

We have identified the issue and are working on a fix.

We are currently investigating reports of customers not being able to export to MYOB Payroll (Desktop)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the cause of this issue and are working on a fix.

We are currently investigating reports of not being able to enable Support Access within the Deputy product.

This incident has been resolved. If you're still experiencing 503 errors, please refresh your browser

A fix has been implemented and we are monitoring the results. If you're still experiencing this issue, please refresh your browser

We're currently investigating further reports of 503 errors when using Deputy in the AU region

This incident has been resolved. If you're still experiencing 503 errors, please refresh your browser

A fix has been implemented and we are monitoring the results. If you're still experiencing this issue, please refresh your browser

We've identified the cause of the 503 errors and are currently implementing a fix

We're currently investigating reports of 503 errors when using Deputy in the AU region

This incident has been resolved.

We have implemented a fix and are monitoring recovery

We have identified the issue and are currently working on a fix

We are continuing to investigate this issue.

We are currently investigating reports of Deputy not loading

This incident has been resolved.

We continue to monitor as we roll out additional changes to the system.

We have implemented a fix and are monitoring the results.

We've identified the issue and are working on a fix.

We're currently investigating an issue with the Timesheet 2.0 experience. Customers may see that changes made to timesheets may not be updated and slow loading times.

This incident has been resolved.

A fix has been deployed, and we are monitoring the results.

We have identified the issue and are working on a fix.

We are currently investigating reports of an issue impacting Deputy HR Documents uploaded against employees' profiles for US and UK customers

This incident has been resolved.

We are currently aware of a performance issue impacting our downgrading service, we are currently investigating this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have found the cause of the errors and working on a fix

We're currently investigating reports where parts of the platform may currently not load

We have resolved this issue and all shifts created with the 'Copy Shift' feature moving forward will be created as expected. We are continuing to investigate impacted shifts that were created using the 'Copy Shift' feature on 2 - 3 October 2024.

We are continuing to investigate this issue.

We are currently investigating an issue that may have caused incorrect times when copying a shift on October 2nd and 3rd

This incident has now resolved

A fix has been implemented and we are monitoring on the results

This issue has been identified and a fix is being implemented

Available balance appears “0” to managers (+ above) viewing employee profiles, as soon as a leave request is submitted and approved, regardless of value. We are currently investigating this issue further.

The incident is now resolved

A fix has been implemented and we are monitoring the results

The issue has been identified and we are working on a fix

We are currently investigating the reported issues and we will provide further updates shortly.

This incident has been resolved.

We are beginning to see signs of recovery and monitoring the updates provided by AWS

We are seeing issues caused by AWS STS (Security Token Service). More information about this issue can be found on the AWS Health dashboard - https://health.aws.amazon.com/health/status

We investigating reports where parts of the platform may currently not load; embedded, Deputy Hire, Timesheets 2.0 and Flat file export may be affected

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented

We are currently investigating this issue further

This issue is now resolved

The fix has been implemented and we are monitoring the results.

The fix has been implemented and we are monitoring the results.

We have identified the issue and we are now implementing a fix

We are aware of issue with the ability to export schedules to an Excel (.xls) and we are currently investigating further.

This issue has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified the cause of the problem and are working on the fix

We are currently investigating an issue related to timesheet dates showing incorrectly. Our engineering teams are working to identify and resolve the cause of this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified the cause of the problem and are working on the fix

We have identified an intermittent issue with our Square integration. We are working to identify and resolve the cause of this issue. Some sales data may not be syncing at this time.

This issue has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue regarding scheduling certain employees that have a defined work period.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating reports of 500 errors being shown when we authorise third-party applications with Deputy, such as payroll apps. This also appears to occur if previous authorisations into Deputy have expired and third parties apps are trying to renew. You may see connections not currently working when trying to connect.

This incident has been resolved.

We are investigating an issue regarding the inability to log into Deputy.

This incident has been resolved.

We are investigating reports that some team members are able to view (but not claim) open shifts for times when they have already been scheduled and that team members are a recommended option for shifts when they are already scheduled

This incident has been resolved.

We are currently investigating an issue related to the inability to modify Regular Working Hours.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are working on a fix.

We are investigating reports that when accessing the Report Tab on the Enterprise account, you're redirected to the Homepage. This appears to happen if you have the permission "location manager" within Deputy.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have developed a fix and plan to release this shortly to all environments.

We've identified the cause and are developing a fix.

We are investigating reports of not being able to access employee profile from out side the people tab.

This incident has been resolved.

The issue has been identified and a solution is being deployed.

The issue has been identified and a solution is being tested.

We are currently investigating reports regarding approving leave requests.

**What has happened:** Deputy uses a system to handle some of our background processes and automates some elements of your business's workload. Unfortunately, that system temporarily failed, which has affected the automatic rounding of timesheets based on your location settings. As a result, the accuracy of timesheets processed by your business for shifts started 26 - 28 February 2024 and ended 27 - 28 February 2024 may have been impacted. **What do I need to do to check:** _If you have not run your payroll for the affected period;_ * In Deputy, go to the Timesheets approval page, filter for the above dates, and review the accuracy of the timesheets — the steps in[ this help guide](https://help.deputy.com/hc/en-au/articles/4689565799439-Unapprove-time-and-or-pay-in-timesheets) can assist you _If you have already run payroll for the affected period;_ * You will need to compare timesheets from Deputy with your payroll provider to ensure that any missed time is appropriately accounted for. **We are here to help** Our priority is to support you to minimise any impact on your business. If you have further queries, please [contact our Support Team](https://help.deputy.com/hc/en-au/articles/4657553285391-Get-help-and-request-support-from-Deputy#h_01G5G6JFJRKSR088HR0KGNZZT5).

The system that runs background processes to automate some aspects of business workload, unfortunately experienced a temporary failure which impacted timesheets for shifts started 26 - 28 February 2024 and ended 27 - 28 February 2024. This system issue has been rectified.

This incident has been resolved.

We have implemented a fix and currently monitoring the results

We've identified the issue and are implementing a fix.

We are investigating reports of Dashboard items not loading from the Me tab.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are still investigating reports of customer accounts displaying multiple times. Currently, you may not be able to update settings for these accounts. The address reseller.deputy.com is currently redirecting to our status page.

We are currently investigating reports that customer accounts are being displayed multiple times when logging in via once.deputy.com.

This incident has been resolved.

We have applied a fix and we are no longer seeing login issues. Will will continue to monitor this.

We've identified the issue and are working on a fix.

We're investigating reports of customers not being able to log into the Deputy Platform

This incident has been resolved.

A fix has been deployed. Customers who are subscribed to Deputy HR will now be able to access Hire, Onboarding and Documents once more

We have enabled the ability for customers to access the HR suite of products (Hire, Onboarding and Documents) whilst we release a fix.

We have identified the issue and are currently working on a fix.

We are currently investigating reports of Deputy HR subscribers not being able to access Hire, Onboarding and Documents.

This incident has been resolved - for full details about the AWS incident please see - https://health.aws.amazon.com/health/status

Deputy Customers should no longer see issues with the Platform. AWS continues to work on resolving this issue. Whilst they do we will keep this issue open and provide updates as they recover. For more information on the AWS issue see https://health.aws.amazon.com/health/status

Deputy Customers should no longer see issues with the Platform. From the last update from AWS, we expect this issue to be fully resolved within the next 60 to 90 minutes. We will continue to monitor the recovery of the system.

The reported outage appears now to be resolved. The latest fix from AWS appears to have resolved this for Deputy Customers who can now log in, clock off and export. We will continue to monitor the recovery of the system.

AWS has applied a fix to their infrastructure. This fix appears to be showing improvements to the system and we are seeing that Deputy customers may now be able to log in and use Deputy. For more information see - https://health.aws.amazon.com/health/status

Deputy continues to be affected by an AWS issue in North America. We are still working with our teams to find a workaround for this issue.

Deputy is being affected by an AWS issue in North America. We are currently investigating a work around for this issue.

We are investigating reports of customers not being able to access the platform in the North America region

This incident has been resolved.

We are continuing to monitor for any further issues.

We have deployed a fix. Pay Rates are now appearing in accounts. We will continue to monitor the recovery. Timesheets continue to be unaffected by this issue.

We have identified the issue and are working on a fix

We continue to investigate this issue

We are currently investigating reports of Pay Rates data not being populated within some Deputy Accounts. No timesheets are effected by this issue.

**What has happened:** Deputy uses a system to handle some of our background processes and automates some elements of your business's workload. Unfortunately, that system temporarily failed, which has affected the following tasks: 1. Automatically generating leave timesheets for employees who are on approved paid leave, 2. Automatically rounding timesheets based on your location settings. As a result, the accuracy of timesheets processed by your business between 21 June 2023 09:17 AEST \(20 June 23:17 UTC\) and 27 June 2023 10:45 AEST \(00:45 UTC\) may have been impacted. **What do I need to do to check:** _If you have not run your payroll for the affected period;_ 1. In Deputy, go to the Timesheets approval page, filter for the above dates, and review the accuracy of the timesheets — the steps in[ this help guide](https://help.deputy.com/hc/en-au/articles/4689565799439-Unapprove-time-and-or-pay-in-timesheets) can assist you 2. Run the [Leave Management Report](https://help.deputy.com/hc/en-au/articles/6220510113295-Leave-Management-Report) in Deputy to confirm which employees were on approved paid leave during this time and compare with the newly created leave timesheets in your Deputy account _If you have already run payroll for the affected period;_ 1. You will need to compare timesheets from Deputy with your payroll provider to ensure that any missed time is appropriately accounted for. **Safeguarding against future issues** Our specialist technical team have conducted a thorough review of the incident and enhancements to our processes are currently being implemented to help ensure this system issue does not reoccur. **We are here to help** Our priority is to support you to minimise any impact on your business. If you have further queries, please [contact our Support Team](https://help.deputy.com/hc/en-au/articles/4657553285391-Get-help-and-request-support-from-Deputy#h_01G5G6JFJRKSR088HR0KGNZZT5).

The system that runs background processes to automate some aspects of business workload, unfortunately experienced a temporary failure which has impacted timesheets during 21 June 2023 09:17 AEST (20 June 23:17 UTC) and 27 June 2023 10:45 AEST (00:45 UTC). This system issue has been rectified.

We have resolved the issue impacting trial accounts in the U.S.

We have investigated the cause of an issue impacting trial accounts in the U.S. converting to a paid plan and are working on a fix.

We are investigating a current issue regarding trial accounts in the U.S. being unable to convert to a paid plan

This incident has been resolved.

SMS to US-based numbers are now operational. Thank you for your co-operation.

We are working with our SMS provider to resolve this issue. At this time SMSs to US based numbers may not be received, we advise that your business uses mobile app and/or email notifications especially for publish of shifts until normal services resume.

We are currently investigating reports of SMSs not being delivered to USA (+1) Mobile numbers. We advise that your business uses mobile app and/or email notifications especially for publish of shifts, until normal services resume.

This incident has been resolved.

We've identified the cause of the login errors and are currently working on a fix

We are currently investigating reports of 504 errors when accessing once.deptuy.com. At this time you may not be able to login.

This incident is now resolved.

This incident is now resolved.

We are currently investigating reports of errors when trying to access Deputy when logging in. You may see 504 or a something went wrong message

This incident has been resolved.

We've applied a fix and schedules are now visible. We will continue to monitor the platform

We've identified the issue and are currently looking at deploying a fix to resolve this issue.

We have reports of schedules not loading within the Deputy Platform and are currently investigating. Schedules may appear blank at this time.

This incident has been resolved.

We have identified the issue for this incident and are working on a fix.

We are currently investigating an issue related to converting trial accounts to a paid subscription.

This incident has been resolved.

Login Services have been restored. We are still seeing errors around billing and upgrading to different Deputy Plans. We are continuing to work around these; you may see timeouts within the billing and invoice section of your Deputy Account

Due to downstream issues with our Billing provider Zuora, users may see connection issues or timeout reported when doing to perform certain tasks in Deputy. Our platform teams are currently looking at work arounds for this issue.

This incident has been resolved.

A fix has been applied by our upstream CDN - Deputy websites and services should now be available.

We are currently experiencing 500 errors on Deputy websites; you may experience errors or timeouts reaching deputy or services.

This incident has been resolved.

We have identified the cause of the issue and applied the fix to resolve it. Our teams will continue monitoring the situation.

We are experiencing issues with login services and we are investigating.

A fix has been released for the Xero Syntax issue. Please reach out to Support if you’re still experiencing this issue.

We’ve identified the cause of the issue and testing solutions to reported Xero Syntax issue

We are continuing to investigate this issue.

We're currently investigating an ongoing issue related to exporting Xero Syntax rates where the pay rate gets replaced by the base rate of the team member within Deputy. The manual workaround is to assign team members to the correct pay rate after export.

This incident has been resolved.

We have applied a fix and are currently monitoring. Leave can now be created.

We are currently deploying a fix to the Deputy platform to resolve issues with creating leave.

We've identified an issue with creating leave and are currently working on a fix.

Currently investigating an issue with creating leave requests for an employee if there are no pay details associated.

This incident has been resolved.

We have identified the cause of the issue and the fix has been implemented to resolve it. Customers in the US region should be able to login now. Our teams will continue monitoring the situation.

We are aware of an issue with customers in the US region logging into Deputy and currently investigating.

We are currently investigating this issue.

This incident has been resolved.

The certificate has been deployed. You should no longer see errors. If you are seeing issues, please reach out to support on help.deputy.com

We are currently in the process of updating a certificate for deputy.com instances. You may receive a 403 forbidden error. In this case, please wait for 5 minutes, then logout/login once more. If you are still experiencing issues, please do a hard refresh and clear any *.deputy.com cookies.