Historical record of incidents for DaySmart
Report: "Application facing intermittent loading issues"
Last updateThis incident has been resolved.
A fix has been implemented by the vendor and we are monitoring the results.
We are currently investigating an issue with portions of our application not working as intended. This is due to an outage from an external vendor used within our application. We understand how inconvenient this is and we appreciate your patience and understanding as we work to restore our application to a normal state.
Report: "Application facing intermittent loading issues"
Last updateThis incident has been resolved.
A fix has been implemented by the vendor and we are monitoring the results.
We are currently investigating an issue with portions of our application not working as intended. This is due to an outage from an external vendor used within our application. We understand how inconvenient this is and we appreciate your patience and understanding as we work to restore our application to a normal state.
Report: "Application is Down"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that is causing an outage with the application.
Report: "Issues with Checkout and Appointments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.
Report: "Issues with logging into accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.
Report: "Text Messaging service interruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with the text message services. Our teams are actively working towards a resolution.
Report: "Email Performance Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re experiencing an issue with emails not being sent as expected. We have identified the issue and are working on resolving the issue.
Report: "Unable to Access the Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating an outage that is impacting the application. Our engineering team is actively working on a solution.
Report: "Messaging Issues"
Last updateThis incident has been resolved.
Our messaging partner Twilio is experiencing issues with connectivity, and messaging is being effected by this. We are currently monitoring the status of this issue.
Our messaging partner Twilio is experiencing issues with connectivity, and messaging is being effected by this. We are currently monitoring the status of this issue.
Report: "Online Booking Website Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue where users are getting an error when trying to go to the Online Booking website which is preventing clients from being able to book online.
Report: "New customers are unable to create trial accounts"
Last updateThis issue is resolved
We are continuing to investigate this issue.
We are investigating an issue where new trial accounts are unable to be created.
Report: "Two Way Text Messaging not syncing with Software"
Last updateA fix has been implemented and this issue is now resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: ""Line Down" Error When Processing Credit Cards"
Last updateThis incident has been resolved.
A fix has been implemented and CardConnect is monitoring the results.
You can use the following link to follow the incident's updates on CardConnect's website: https://status.cardconnect.com/incidents/bh6yypj0b6sy. We will continue to post updates here as well.
CardConnect has acknowledged this an an issue on their end and they are working to resolve the issue. We will update this incident as we receive updates from CardConnect.
Report: "Mobile App and Remote Access Web App"
Last updateThis incident has been resolved.
Users have reported issues logging into the DaySmart Salon, Spa, Body Art, and Pet mobile applications and Remote Access Web applications. We are currently investigating this issue.
Report: "Online Store Feature Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue. We greatly appreciate your patience and look forward to providing an update soon.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We're currently experiencing an issue with the Online Store feature (purchasing gift cards online via CardConnect). Our technical team is actively working on resolving the issue. Updates will be posted here throughout the event.
Report: "Remote Access and Messaging Service Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and we are working on a fix.
We are continuing to investigate the issue and will provide an update within the next 30 minutes.
Remote service outage causing inability to log into mobile Remote Access apps and send SMS notifications. We are actively investigating the issue and working to restore services as soon as possible. We will provide an update in 30 minutes.
Report: "Client Screen Force Logout"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are investigating a potential issue when clicking to the client screen, users are force logged out. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.
Report: "Cloud Performance Issues"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Unable to access the software"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Customers are currently unable to access the software. This is being actively worked on.
Report: "Investigating"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. At this time this is only impacting all web services including cloud and remote access. We apologize for any inconvenience.
Report: "Errors Logging Into Cloud Applications (Web & Mobile App)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
AWS Lambda function invocation is experiencing elevated error rates, which impacts our servers. Due to this issue, our users have reported errors and an inability to log into the cloud application. We still are investigating at this time and will update here with more information when available. For additional information, please reference https://health.aws.amazon.com/health/status
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Cloud Degraded Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. We apologize for any inconvenience.
Report: "Service Degradation Impacting Account Management"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our integrated billing service has reported service degradation that is impacting our Account Management sites, causing the billing portion unable to load. They are currently investigating at this time
Report: "Errors Logging Into Cloud Application"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded performance when searching a pet or client from an open ticket"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Phone Lines Down"
Last updateThis incident has been resolved.
We are continuing to investigate this issue. More details can be found here https://health.aws.amazon.com/health/status
We are currently experiencing technical difficulties with our phone system. We are investigating with our third-party phone operating system at this time. Live Chat and Email support continue to be working as intended.
Report: "CoPilot/CardPointe Latency Issues"
Last updateThis incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Users may experience extended load times and rendering issues while using CoPilot and CardPointe Applications. We are currently investigating the issue.
Report: "Cloud Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Phone System Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue to be related to AWS Operational Issue which affects our phone system. We are continuing to investigate a solution at this time. For updates, please reference https://health.aws.amazon.com/health/status
We are currently experiencing technical difficulties with our phone system, impacting inbound and outbound calls. We are actively investigating at this time. Live chat remains functional for support.
Report: "Cloud Software Unable To Load - Mobile & Web Apps"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently experiencing a server error from AWS which is impacting the ability to log into the cloud platform, as well as our support phones. We are currently investigating at this time and will continue to provide updates.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Cloud users unable to log in"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "CardPointe Gateway Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and is being monitored https://status.cardconnect.com/
The issue has been identified and a fix is being implemented by CardConnect. https://status.cardconnect.com/
We are investigating a CardPointe Gateway service disruption that may be impacting your business. We are currently working to resolve this issue. https://status.cardconnect.com/
https://status.cardconnect.com/
Report: "Cloud Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are getting reports regarding degraded performance on the appointment book, including slowness and appointments not loading properly. We are investigating this issue.
Report: "CardPointe Degraded Performance"
Last updateThis incident has been resolved.
Users may experience extended load times and rendering issues while using the CoPilot and CardPointe applications. A fix has been implemented and we are monitoring the results. https://status.cardconnect.com/
We are currently investigating this issue.
Report: "Degraded performance closing tickets"
Last updateUsers experienced slowness issues when closing tickets from the web app. We completed a rollback and are noticing improvement.
Report: "Unable to process payments with Open Edge"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident is for Open Edge users only. We are currently investigating this issue. In the meantime, you may process through https://openedgeview.paygateway.com/
Report: "Accepting/Rejecting Online Booking Request Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Online Booking Sites"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue with our online booking websites failing to load. We are investigating this issue at this time.
Report: "Online Booking Sites Down (fixed)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue with our online booking websites failing to load. We are investigating this issue at this time.
Report: "Cloud Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implimented.
We are continuing to investigate this issue.
We are experiencing issues with users unable to log into the cloud site/information not loading. We are currently investigating the issue.
Report: "Issues logging into website"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing out of memory issues with our API containers in production. It is causing intermittent issues for end users, forced logouts, and performance degradations. The instance that was out of memory has been terminated but we are still investigating.
We are currently investigating this issue.
Report: "Cloud software taking you back to the login page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Cloud software having issues loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "DaySmart Salon, Spa, Pet, Body Art - Appointment reminders delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have detected that there may be a delay with sending appointment reminders this morning. We are investigating the issue.
Report: "Cloud software having issues loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue where the cloud software will not load the appt book and could log you out. Our team is currently working on this to resolve it as quickly as possible.
Report: "DaySmart Salon, Spa, Pet, Body Art Cloud - Appointment Book Partial Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified from a new release and a rollback is being implemented.
Report: "123Pet Care Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing degraded performance with our 123Pet Care platform. Those affected may experience slow performance. We are investigating the issue.
Report: "Mobile App Login Outage - DaySmart Salon, Spa, Pet, Body Art"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our Salon, Pet, Spa, and Body Art apps have recovered. We will continue to closely monitor the situation.
We are experiencing issues due to an outage caused by AWS that we use as a third party. We will continue to provide updates when possible
We are currently investigating this issue.
Report: "123pet.care Outage"
Last updateThis incident has been resolved.
Our 123Pet Care platform has been recovered and login issues have declined. We will continue to closely monitor the situation.
We have identified an issue with Amazon Web Services (AWS) which has caused log-in issues for the 123Pet Care platform. We are in the process of waiting for AWS to resolve the Networking and DNS issues on their end. We apologize for the inconvenience this has caused.
We have identified an issue with Amazon Web Services (AWS) which has caused log-in issues for the 123Pet Care platform. We are in the process of waiting for AWS to resolve the Networking and DNS issues on their end. We apologize for the inconvenience this has caused.
We have identified an issue with Amazon Web Services (AWS) which has caused log-in issues for the 123Pet Care platform. We are in the process of waiting for AWS to resolve the Networking and DNS issues on their end. We apologize for the inconvenience this has caused.
We have identified an issue with Amazon Web Services (AWS) which has caused log-in issues for the 123Pet Care platform. We are in the process of waiting for AWS to resolve the Networking and DNS issues on their end. We apologize for the inconvenience this has caused.
We are experiencing log-in issues with 123Pet Care. We have identified the issue and are working on a resolution.
Report: "123pet.care Outage"
Last updateWe have identified an issue with Amazon Web Services (AWS) which has caused log-in issues for the 123Pet Care platform. We are in the process of waiting for AWS to resolve the Networking and DNS issues on their end. We apologize for the inconvenience this has caused.
Report: "Messaging Partial Outage - Inbound & Outbound"
Last updateThis incident has been resolved.
We have detected an issue with the release of our SMS message processor. Some SMS messages have failed to send and some incoming messages failed to be processed. We have identified the issue and are currently working on a fix.