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We are currently experiencing a delay in receiving data from the Google Search Console API. As of now, no new data has been reported since June 3rd. This issue appears to be on the side of the API provider (Google Search Console), and we are monitoring the situation closely. We will share further updates as soon as we receive more information or the API resumes normal data flow. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message. Please note that existing Shopify connections are not affected and continue to operate normally. Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We’re currently investigating an issue preventing the creation of new Shopify data source connections in Databox. Users attempting to connect Shopify may encounter a generic error message.Please note that existing Shopify connections are not affected and continue to operate normally.Our team is actively working to identify and resolve the root cause. We will provide updates here as soon as more information is available.Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or help@databox.com.

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified. We're working on the matter and will share updates here. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

Issue has been resolved. Shopify accounts can now be normally connected in Databox.

We've identified an issue where it is currently not possible to make new Shopify connections in Databox. Previously established Shopify connections are not impacted. The cause for the behaviour has been identified.We're working on the matter and will share updates here.Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We will be conducting scheduled maintenance on the Databox platform on Tuesday, Wednesday and Thursday, June 3rd, 4th and 5th. Maintenance will occur between 2:00 AM - 5:00 AM EDT (8:00 AM - 11:00 AM CET) on Tuesday and Wednesday and between 1:00 AM - 5:00 AM EDT (7:00 AM - 11:00 AM CET) on Thursday.During this time, Databox services might be temporarily unavailable, and the Databox app may be briefly inaccessible. Downtime can last up to a few minutes.We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We were experiencing issues with on-demand syncs today, May 8th, between 12.20PM and 1.40PM EDT (6.20PM and 7.40PM CET). During this time, issues might have occured with creating or editing custom metrics and reports in general, with loading data after changing data ranges in the app, with loading data when accessing Advanced settings. The issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

The issue has been resolved. The calculated metrics feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We are currently experiencing issues with data calculations in the Databox app. At the moment, creating new calculated metrics is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible. Thank you for your patience!

The behaviour has fully subsided.

The majority of the 'Temporary Api Limit' error messages have subsided. We have identified that this behaviour first appeared for many GA4 metrics on March 25, between roughly 2 PM EDT and 3.30 PM EDT (7 PM CET - 8.30 PM CET). Today, on March 26, the behaviour was present roughly between 12.20 PM EDT and 2.15 PM EDT (5.20 PM CET - 7.15PM CET). We're monitoring the situation in case the behaviour re-occurs.

We have identified an increase of the 'Temporary Api Limit' error messages on the Google Analytics 4 metrics in Databox. Since we found no issues in the Databox app and the error messages are the result of actual API responses, we've concluded the behaviour is most likely caused by an issue on the side of GA4. This is further supported by error messages noticed in GA4 accounts that we are using. We will continue to monitor the situation. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET and 8.15 AM CET). During this time, metric preparation (creating and editing metrics in Metric builder, using metrics on boards and in reports) and connecting of data sources was unavailable. The issue has been permanently resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We were experienceing issues with connecting data sources (due to issues with Connect API and HAProxy) in the period between 3.00 PM EDT, March 14 and 5.00 AM EDT, March 15 (8.00 PM CET on March 14 and 10.00 AM CET on March 15). This has been resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We were experiencing issues with data loading today between 7:05 - 7:34 PM CET (1:05 - 1:34 PM EDT), where all on-demand syncs were temporarily stalled. This lead to issues with previewing data in the Metric builder, with creating new custom metrics and with reviewing data in Advances settings of the metrics. As a result of the issue, our system is now experiencing a higher-than-usual load as we work through the backlog of syncs. While everything works as expected now, users might still notice behaviour such as slower load times. This will subside soon. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

The issue has been resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

The issue has been resolved, and we will continue to monitor the platform services.

The issue has been resolved, and we will continue to monitor the platform services.

We are currently experiencing issues with our services. Users may experience this as slow loading of the app, the metric builder preview, when switching date ranges, missing data on databoards. We are actively working on resolving the issue and will provide updates as soon as possible.

Earlier today the Databox app was inaccessible for 8 minutes, between 7.08 AM EDT - 7.16 AM EDT (1.08 PM CET - 1.16 PM CET). The issue has been resolved. The behavior resulted from communication issues between HAProxy and the backend servers. We're looking into preventing any such behaviour in the future. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

The issue has been resolved. Conversion actions data is available now on all Databoards. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show a value of 0 in Databox. We are actively working on resolving this. We appreciate your patience and understanding. If you have any questions or if you experience any issues, please reach out to our Support team via chat or at help@databox.com.

The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point. We are working on the matter and will share updates soon.

We were experiencing issues with write operations in one of our data warehouses between 7.00 PM on January 2 and 2.00 AM on January 3 EDT (1.00 AM and 8.00 AM on January 3 CET). During this time, issues appeared for certain users with functions such as executing scheduled syncs, creating new metrics, previewing data in the metric builder, purging data. This has been resolved. If you should still experience any irregular behaviour, please reach out to our Support services.

Issues have been resolved. Metrics in app are now fully responsive again. If you should still experience any irregular behaviour, please reach out to our Support services.

We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.

We experienced an issue with metric preparation processes today, November 22, between 4:50 AM - 7:25 AM CET (10.30 PM Nov 21 - 1.25 AM Nov 22 EDT). During this time issues occured with setting up metrics and using the metric builder. Issue has been resolved and steps were taken to prevent similar behaviour in the future.

Microsoft Ads metrics are now syncing as expected again.

First migration steps for Microsoft Ads metrics initiated.

We are in the process of releasing an updated version of the Microsoft Ads integration. For the purposes of the release, the syncing has been paused for all Microsoft Ads metrics. We expect to be able to resume syncing in 4 to 5 hours. Updates to follow.

All issues have been resolved. If you have any questions, please reach out to our Support services via chat or help@databox.com.

We will be purging and re-syncing the data for Facebook Ads and Facebook Pages data sources in the next 3 hours. During this time, the blocks with Facebook Ads and Facebook Pages metrics may temporarily not show any data in the period between the data purge and the resync of the metrics.

We've identified an issue where data discrepancies or data duplicates can appear for a variety of data sources, but primarily for Facebook Ads and Facebook Pages data sources. We are taking steps to pull correct data into Databox. Updates on the matter will be shared soon.

The connectivity issues have been resolved. In case you are still experiencing any issues, please reach out to our Support via chat or help@databox.com.

We've taken additional steps to address the connectivity issues. We are seeing no new occurrences of the behaviour. We are now monitoring the situation.

We are continuing to work on a fix for this issue.

We've identified that the released fix has not resolved the connection issues, so we are preparing another set of solutions to be released. We'll share updates soon.

A fix has been released and there are no more issues with displaying pop up windows in the Data Source connection process. We are now monitoring the situation after the release.

We are experiencing issue with connecting and reconnecting Data Sources in Databox. The issue is not general, so it will not appear with all Data Sources. For many users the issue occurs in the form of a blank authorisation pop up window or the window not opening at all. We are looking into the matter and will share updates soon.

Issue has been resolved.

In the aftermath of the Connections and Data Sources Separation package release, which took place earlier today, we are experienceing issues that result in delayed data syncs and delays in the process of connecting Data Sources. You may notice missing or dated data on your reports and the error message 'Temporary sync delay' will be displayed for certain metrics. We are addressing the matter and will share updates shortly.

The issue is resolved. Connecting Google Business Profile Data Sources works as expected again. In case you are still experiencing any issues, please reach out to our Support team via chat or at help@databox.com.

The issue has been resolved. The Google Business Profile Data Sources can now be normally connected again. We're still monitoring the behaviour to ensure everything works as expected.

We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'. We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions We're looking into the matter and will share updates soon.

Issue is resolved. If you still experience any issues, please reach out to our Support services.

App is currently inaccessible. We're addressing the matter and will share updates soon.

The issue has been resolved. There are no issues present anymore with displaying data for dimensional metrics.

We resolved the matter and are now monitoring the behaviour in the app.

We have identified an issue where Dimensional metrics are not displaying data broken down by dimensions (instead you might see just one total value displayed) or the name of certain dimensions is not displayed while values for the dimension are displayed. We have found the root cause for the occurence and are in the process of releasing a fix for it.

All issues have been resolved and all functionalities are now fully operational.

Data Source connection works as expected now.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Issues with connecting Data Sources and with with syncing certain data are still present. This is being addressed.

The issues have been resolved. We are now monitoring the app to ensure all functionalities are working as expected.

We are continuing to work on a fix for this issue.

We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.

Issues resolved. Pusher cluster change was performed. Data loading is back to normal, Data Source connectivity issues are no longer present.

We are experiencing issues with the external service Pusher. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. The issues started on their side since 19:13 UTC. We are observing the status and functioning of the Pusher service. We will share updates soon.

The issue has been resolved. Relevant data has been successfully restored.

The missing data has been recovered. We are now monitoring the situation.

We have identified that certain users may be missing current and past data in Databox. We are currently working on recovering the data. We will keep you posted on the progress made.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the metric preview when switching the Date Range, data preview via Advanced Settings and Metric Builder). The issue is under investigation, and we will share updates as soon as we have more information available.

The issue has been resolved.

The issue has been fixed and we are currently monitoring the results after the release of the fix. If you are still experiencing any issues, please reach out to us via chat or email.

We have identified that loading is slow in the app for on-demand syncs. When accessing Advanced Settings, using Metric Builder, changing Date Ranges, the loading of data can take more time than usual. We have identified the potential root cause for the behaviour and are working on a solution. We will share updates as soon as they become available.

The issue has been resolved. Syncing is back to normal. We are looking into improvement possibilities to avoid similar occurrences in the future.

Syncing is now stabilised. We are still looking into the causes for the issue.

We have identified sync delays with scheduled and on-demand syncs in Databox. First instances of issue started appearing at around 2AM CET today (8PM EDT on January 24). Due to delays with scheduled syncs, Metrics may display dated data. Due to delays with on-demand syncs, there might be issues with Metric builder previews, accessing Advanced Settings, changing Date Ranges. The issue is under investigation and we will share updates as soon as we have more information available.

We identified that in the past days numerous Xero, SemRush and Quickbooks Data Sources were disconnecting in Databox. The disconnections were caused by the way in which errors with 200 OK status code were handled. This has now been fixed and after the Data Sources are reconnected, there should be no further connectivity issues. If you should experience any additional connectivity issues, please reach out to our Support via chat or email.

We identified that we experienced certain data fetching issues in the period from January 9, 2024, to January 10, 2024. Such instances particularly impact those of our metrics that have no historical data available from external APIs - also known as Current metrics. For such metrics there is a higher risk of displaying inaccurate values for the given dates. The issue has been resolved and following a comprehensive investigation into the issue’s impact on metrics, we determined that only approximately 0.1% of all daily synced metrics may potentially exhibit invalid data for the dates of January 9 and January 10, 2024.

Issue resolved. The issue was user specific. If you should experience any issues with Wix eCommerce integration, please reach out to our Support.

We are experienceing issues with the Wix eCommerce integration. Certain users are not able to connect Wix eCommerce accounts. We are investigating the issue and will share more information soon.

The Pusher issue has been resolved. Databox app is now fully operational again.

We are experiencing issues with the external service Pusher, as we did on September 6. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. We are observing the status and functioning of the Pusher service. We are also looking into using alternative services. We will share updates soon.

Pusher resolved their issue. With that, irregular behaviour in Databox also subsided. Issue resolved

We are experiencing issues with the external service Pusher. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. We are observing the status and functioning of the Pusher service. We will share updates as soon as they become available.

The issue has been fixed and connecting Facebook Pages Data Sources works as expected again.

We identified an issues with connecting Facebook Pages Data Sources in Databox. Facebook Pages accounts cannot be connected in Databox, there might also be issues with re-connecting existing Facebook Pages connections. We are are investigating the matter and will share updates soon.

On July 14th, Twitter suddenly sunset version 1.1 API endpoints, which we were using to sync your Twitter data with Databox. As a result, Twitter data stopped syncing. In order to obtain data from Twitter, we had to update our integration to sync data from version 2 API endpoints. However, compared to the previous version, these endpoints have considerably larger limitations in terms of what data they provide. As a result, we had to deprecate a number of Twitter Metrics. This means that you will not see any new data for these deprecated Metrics after July 14 (the date Twitter deprecated version 1.1 of the API). We will continue supporting all metrics that we can reliably sync data for in Databox. Twitter Metrics that will remain available in Databox: - New tweets (The Metric Data Type had to be changed for this Metric, so all historical data for this Metric will be lost.) - Followers - Net Followers - Tweets- Following - Following to Followers Ratio Deprecated Metrics: - New Tweets by Retweets Count - New Tweets by Likes Count - Recent Followers by Follow Count - Mentions - Retweets - Replies You will not need to reconnect your Twitter Data Source to start using the newer API version. Data will start syncing again for supported Twitter metrics as of July 17. If you have any questions about this change or need any additional assistance, don’t hesitate to reach out to our support via chat.

Because of a sudden deprecation of the API that we are using for Twitter, the integration is currently not operational. This means that data will not sync for Twitter Metrics and new reports cannot be created for the Twitter Data Sources. We are working towards a solution and will post an update soon.

Issue resolved.

The issue has been resolved. We are now monitoring the behaviour.

We're experiencing issues with a data platform database. As a result, data is not loading on Datablocks, there might be issues with changing Date Ranges, Metric Builder previews, accessing Adv. Settings. We are working on the matter and will provide updates soon.

Issue resolved.

The issue has been resolved. We are currently monitoring the released solutions.

We are experiencing issues with connecting Data Sources and issues with preparing synced data, which users will experience as data delays in Databox. We are investigating the behaviour and will share updates soon.

We are confirming the issue is now resolved. It was present between 08:53 PM EDT (02:53 AM CEST) and 11:06 PM EDT (05:06 AM CEST). Retrieving of data in the Databox app and syncing is working as expected.

We resolved the issue and the retrieving of data and syncing is now working as expected. We’ll continue monitoring.

We have been experiencing temporary downtime since 8:53 PM EDT (2:53 AM CEST). Most user interactions in Databox, such as creating changing Date Ranges, building Custom Metrics, etc., are resulting in “There is an issue with retrieving the data” errors. Syncs are also delayed. We are investigating the root cause of the issue, and will share an update soon.

We are confirming the issue is now resolved. The connection process for Data Sources works as expected.

The issue has now been resolved. It was present between 02:51 PM CET (08:51 AM EDT) and 06:00 PM CET (12:00 PM EDT). We are now monitoring the applied fix. Data Sources can now be normally connected.

We are continuing to investigate this issue.

We’re experiencing issues with connecting of data sources from 02:51 PM CET (08:51 AM EDT) on. Connecting process is not working properly for the majority of integrations. Users may experience errors during connections, such as "Fatal connect error". Regular syncs are not affected. We are investigating the issue. Updates will follow shortly.

The matter has been resolved, there are no more responsiveness issues present on the Databox app. Thank you for your patience.

We are experiencing issues with the responsiveness of the app. We are seeing timeouts for specific endpoints affecting user-facing flows. Users may experience this as slow loading of the app, of the Metric Builder preview, when switching Date Ranges. Our assumption is that this might be related to the optimization of resources applied earlier today. Regular syncs are not affected. We are investigating the issue. Updates will follow shortly.

Issue has been resolved. Due to the issue that occured in regards to accessing the Jira data through OAuth connection, we implemented a new connect flow for Jira Data Sources to re-enable access to Jira data. All Jira Data Sources will need to be reconnected in order to continue syncing data from Jira.

We have identified that Jira Data Sources cannot be connected in Databox and that all Jira Metrics have not been syncing since April 3rd. We have reached out to Jira Support to help us tackle this issue with the Jira endpoints that we are using for syncing data from Jira Data Sources. We will keep you posted on the progress made.

The issue has been resolved. All Twitter Data Sources have been disconnected as a result of the Twitter API changes, so they will need to be reconnected.

Due to recent changes Twitter has made to their Twitter API the Twitter integration is currently not operational. Twitter Data Sources are not being synced, new Twitter connections cannot be made in Databox and existing connections may get disconnected. We are looking into potential solutions and will provide updates on the matter soon.

The issue has been resolved.

We have taken steps to address the irregular behaviour and are currently monitoring the results of our release.

We are experiencing issues with data preparation flow. As a result, errors or sync delays can occur for Scheduled syncs and On demand syncs (setting up new Metrics, Query Builder preview, accessing Advanced settings,..) may result in errors and timeouts. We are investigation the cause behind the behaviour. We will keep you updated on the developments. Thank you for your understanding.

The issues have been resolved. The app is fully operational.

We have identified the route case for the issues and released a fix. We are currently monitoring the app to confirm that the released fix effectively addressed the issues.

Our initial investigation revealed that we are experiencing issues with regular, scheduled syncs as well as with on-demand syncs. This means that users might see dated data on their Databoards and using the Query Builder, changing Date Ranges or accessing Advanced Settings will not work as expected. There are also occasional issues with accessing Databox accounts, so the app may be occasionally unavailable. We are still investigating the root cause of the issue and will provide updates as soon as they become available. Thank you for your understanding.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue. Currently affected: - web app sporadically working - on-demand syncing delayed - regular syncing delayed

We are continuing to work on a fix for this issue.

We are experiencing a downtime in the Databox App.

The 3rd party issue has been resolved and the functionalities in Databox are again fully operational.

We are continuing to investigate this issue.

We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected. We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there. Thank you for your understanding.

After continuous monitoring of the fix implemented, and no further issues recognized or reported, this issue has been marked as resolved.

We have deployed a fix for the syncing issues and we are now monitoring the results. It will take a few additional hours to perform all the syncs that were delayed by the issue.

We are experiencing temporary syncing delays. Affected are scheduled syncs only. On-demand syncs, such as previewing data in Query Builder or in Advances Settings, are not affected. The syncs might be delayed up to 8 hours. The issue can be identified by seeing outdated data on Databoards. We are already working on resolving this issue and will share an update soon.

No new occurrences of the behaviour have been noticed in the last 15 hours. We are still in communication with Google on the root cause that lead to the given behaviour in Databox. We are closing the incident as resolved.

We are experiencing an issue where the Google Analytics 4 Query Builder is occasionally not working for certain users because Google is returning 500 Internal error for our sync requests. The behaviour has been present since roughly 12.00 PM EDT (6.00 PM CET), August 31. The issue can be identified by the Metrics drop-down menu in the Google Analytics 4 Query Builder not providing any Metrics for selection. We are monitoring the behaviour and will be reaching out to Google to expose the issue that is causing the behavior. We will share updates as soon as more information becomes available.

We experienced an issue with triggering the delivery of Notifications (Scorecards, Scheduled Snapshots, Alerts) today, August 12, between 3.30AM and 6.30AM EDT (9.30AM and 12.30 PM CET). The issue has been resolved, however, Notifications, scheduled to be sent out in the given time period, will be delivered with a delay. We are making sure that all skipped Notifications get delivered to their recipients. We will share updates on the progress made. UPDATE: Vast majority of skipped Notifications has now been sent out. We continue monitoring our queues to make sure that the re-triggering of the delivery will cover all skipped Notifications. UPDATE: All skipped Notifications have now been sent out to their recipients. Issue resolved.

After continuous monitoring of the solution implemented, and no further issues recognized or reported, this incident has been marked as resolved.

Data syncs are now performed as expected and the app is loading normally. We are still looking into the root cause for the behaviour.

We are experiencing issues with data syncing and with loading the app. Issues have been present since August 10, 9.30 PM (3.30 AM CET). Issue can be identified by seeing data sync delays and by having difficulties with accessing Query Builder, Metric setup, accessing Advanced Settings and loading other elements of the app. We are already working on resolving this and will share an update soon.

After continuous monitoring of the solution implemented, and no further issues recognized or reported, this incident has been marked as resolved.

We resolved the issue and the Web Application is now working as expected. We’ll continue monitoring this over the next few hours and are already working on a postmortem report.

Databox application has been unavailable since 5:40AM EDT (11:40 CET). The issue can be identified by seeing the Internal Server error message when trying to access the accounts or no data being loaded. Syncing of data is not affected and is executed according to the normal schedule. We are investigating the root cause of the issue, and will share an update soon.