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Last checked 2025-06-14T13:02:57.736Z from Cybersource's official status page

Historical record of incidents for Cybersource

Jun 13, 2025

Report: "Business Center - Network Token Life Cycle Management Report Issue"

Last update 2025-06-13T01:05:16.269Z

investigating2025-06-13T01:05:16.266Z

Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Network Token Life Cycle Management Report may see their reports generated (Between 9 to 12 June 2025) with missing data. Reported Start Time: 9 June 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Jun 6, 2025

Report: "Business Center - Virtual Terminal - One Time Payment Service Disruption"

Last update 2025-06-06T00:36:26.645Z

investigating2025-06-06T00:36:26.643Z

Cybersource is aware of an issue that is currently affecting the Business Center Virtual Terminal (VT) - One Time Payment (OTP). We are investigating the cause and working urgently to resolve the issue. Impact: Merchant may be unable to process One Time Payment via Virtual Terminal in Business Center. Users may notice Blank screen or Red Banner error while navigating to Virtual Terminal (VT)- One Time Payment (OTP). Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32724

Jun 5, 2025

Report: "Acceptance Devices Service Disruption in our Sandbox/Testing Environment"

Last update 2025-06-05T13:13:47.703Z

investigating2025-06-05T13:13:47.700Z

Cybersource is aware of an issue that is currently affecting Acceptance Devices in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues accessing Acceptance Devices Section within the Sandbox Environment. Reported Start Time: 5 June 2025 03:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Jun 3, 2025

Report: "PROSA Service Disruption"

Last update 2025-06-03T13:45:48.616Z

resolved2025-06-03T13:45:48.597Z

The issue affecting PROSA transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 May 2025 11:59 GMT Reported End Time: 24 May 2025 12:54 GMT Impact: Customers are now able to use PROSA transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20864551

monitoring2025-05-24T13:20:35.000Z

Cybersource was aware of an issue that was affecting PROSA transaction processing. The issue has been mitigated and customers are now able to use PROSA services as expected. Impact: Users may have experienced payment processing error messages. Reported Start Time: 24 May 2025 11:59 GMT Reported End Time: 24 May 2025 12:54 GMT Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20864551

Report: "PROSA Service Disruption"

Last update 2025-06-03T08:45:00.000Z

Resolved2025-06-03T08:45:00.000Z

The issue affecting PROSA transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.Reported Start Time: 24 May 2025 11:59 GMTReported End Time: 24 May 2025 12:54 GMTImpact: Customers are now able to use PROSA transaction processing services as normal.Next Update: No further updates, issue resolved.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC20864551

Monitoring2025-05-24T08:20:00.000Z

Cybersource was aware of an issue that was affecting PROSA transaction processing. The issue has been mitigated and customers are now able to use PROSA services as expected.Impact: Users may have experienced payment processing error messages.Reported Start Time: 24 May 2025 11:59 GMTReported End Time: 24 May 2025 12:54 GMTNext Update: As current status changesPlease do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: INC20864551

May 23, 2025

Report: "Payer Authentication Issue"

Last update 2025-05-23T08:31:45.797Z

postmortem2025-05-23T08:30:25.478Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://onevisa.crm.dynamics.com/main.aspx?etc=9953&id=e9253021-7ad2-4873-908d-4f7e482e4a5a&histKey=662646964&newWindow=true&pagetype=entityrecord)

resolved2025-05-07T23:38:50.799Z

The issue affecting the performance of the Payer Authentication Service in the Czech Republic and the Philippines has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 May 2025 12:22 GMT Reported End Time: 7 May 2025 17:00 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:

identified2025-05-07T13:24:05.342Z

We have identified the issue affecting the performance of the Payer Authentication Service in the Czech Republic and the Philippines and we appreciate your patience as we work urgently to implement a mitigation. <Impact: Users in the Czech Republic and the Philippines may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: 2 May 2025 12:22 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-05-07T11:21:15.285Z

Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in Czech Republic and Philippines. We are investigating the cause and working urgently to resolve the issue. Impact: Users in Czech Republic and Philippines may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: 2 May 2025 12:22 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

May 14, 2025

Report: "Prosa Service Disruption"

Last update 2025-05-14T18:12:13.268Z

resolved2025-05-14T18:12:13.251Z

The issue affecting PROSA has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use PROSA services as normal. Start Time: 14 May 2025 at 17:03 GMT End Time: 14 May 2025 at 17:44 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Incident #: INC20763969

investigating2025-05-14T17:56:34.689Z

Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages when using PROSA services. Start Time: 14 May 2025 at 17:03 GMT End Time: Ongoing Next Update: Within 60 minutes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20763969

May 12, 2025

Report: "HSBC Service Disruption"

Last update 2025-05-12T12:56:03.738Z

postmortem2025-05-12T12:52:09.676Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report]( https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08348)

resolved2025-05-09T16:24:41.076Z

The issue affecting HSBC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 8 May 2025 21:36 GMT Reported End Time: 9 May 2025 10:18 GMT Impact: Customers are now able to use HSBC services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20721186

monitoring2025-05-09T10:27:57.547Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use HSBC services as expected. Reported Start Time: 8 May 2025 21:36 GMT Reported End Time: 9 May 2025 10:18 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20721186

investigating2025-05-09T09:44:44.138Z

Cybersource continues to investigate the issue that is currently affecting HSBC transaction processing. Impact: Users may experience payment processing error messages. Reported Start Time: 8 May 2025 21:36 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20721186

investigating2025-05-09T08:25:12.975Z

Cybersource is aware of an issue that is currently affecting HSBC transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 8 May 2025 21:36 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20721186

May 10, 2025

Report: "Transaction Processing Disruption for CONCARDIS_PAYWORKS"

Last update 2025-05-10T23:16:15.659Z

resolved2025-05-10T23:16:15.641Z

The issue affecting Transaction processing for Concardis Payment connectors has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use Concardis Payworks services as normal. Reported Start Time: 18:47 GMT on 10 May 2025 Reported End Time: 21:12 GMT on 10 May 2025 Next Update: No further updates, issue resolved Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

monitoring2025-05-10T21:56:32.046Z

The issue affecting Concardis_Payworks transaction processing has been mitigated. We will continue to monitor closely to ensure its resolution. Impact: The issue has been mitigated, and customers are now able to use Concardis_Payworks services as expected. Reported Start Time: 18:47 GMT on 10 May 2025 Reported End Time: 21:12 GMT on 10 May 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-05-10T21:22:37.996Z

We continue to investigate the issue affecting Concardis_Payworks transaction processing and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 18:47 GMT on 10 May 2025 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-05-10T20:25:11.340Z

Cybersource is aware of an issue that is currently affecting Concardis_Payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18:47 GMT on 10 May 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

May 9, 2025

Report: "Decision Manager Degraded Service"

Last update 2025-05-09T21:37:47.565Z

postmortem2025-05-09T21:37:14.655Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link, [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08345)

resolved2025-05-09T17:28:11.731Z

Cybersource identified an issue affecting Decision Manager (DM) and this issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 04:30 GMT on 8 May 2025 Reported End Time: 13:15 GMT on 9 May 2025 Impact: During the incident period, certain DM Rules may not have correctly triggered. This may have impacted the outcome of DM transactions. Customers are now able to use Decision Manager as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Report: "Vantiv CNP Service Disruption"

Last update 2025-05-09T04:57:00.155Z

postmortem2025-05-09T04:55:48.922Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post incident report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-08336)

resolved2025-05-09T04:55:16.033Z

The issue affecting Vantive CNP service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:28 GMT on 7 May 2025 Reported End Time: 16:23 GMT on 8 May 2025 Impact: Customers are now able to use Vantive CNP services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC20717292

monitoring2025-05-08T16:42:53.000Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Vantive CNP services as expected. Reported Start Time: 16:28 GMT on 7 May 2025 Reported End Time: 16:23 GMT on 8 May 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20717292

investigating2025-05-08T16:26:12.337Z

Cybersource is aware of an issue that is currently affecting Vantiv CNP transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 8 May 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

May 6, 2025

Report: "Prosa Service Disruption"

Last update 2025-05-06T23:19:15.542Z

resolved2025-05-06T23:19:15.525Z

The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:00 GMT on 6 May 2025 Reported End Time: 20:14 GMT on 6 May 2025 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20696186

identified2025-05-06T21:20:29.527Z

Cybersource became aware of an issue that affected Prosa transaction processing. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. We regret any inconvenience this may have caused for our customers. Impact: The issue has been mitigated, and customers are now able to use Prosa services as expected. Reported Start Time: 19:00 GMT on 6 May 2025 Reported End Time: 20:14 GMT on 6 May 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20696186

May 2, 2025

Report: "Partner Risk Controls, Decision Manager (DM) and Fraud Management Essentials Service Disruption - Visa ApplePay"

Last update 2025-05-02T20:41:46.684Z

postmortem2025-05-02T20:40:55.913Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-08295)

resolved2025-05-01T12:26:19.873Z

Cybersource was aware of an issue where merchants may have experienced an increase of unauthenticated Visa ApplePay transactions using Visa cards. The issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 April 2025 22:00 GMT Reported End Time: 1 May 2025 07:34 GMT Impact: Partner Risk Controls or Decision Manager rules that merchants would have in place to prevent unauthenticated processing would have declined these transactions, lowering overall authorization rates. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20651358

May 1, 2025

Report: "Enterprise Business Center Intermittent Follow-On Credit Issue for Custom Roles"

Last update 2025-05-01T01:08:55.488Z

resolved2025-05-01T01:08:55.470Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03:25 GMT, 30 April 2025 Reported End Time: 00:27 GMT, 1 May 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32239

investigating2025-04-30T22:19:09.202Z

Cybersource is aware of an issue that is currently affecting Follow-On Credits in the Business Center for Custom Role users. We have identified the issue causing impact and working urgently to roll back the change. Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution. Reported Start Time: 30 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32239

Apr 30, 2025

Report: "Cybersource Latin American Processing Service Disruption"

Last update 2025-04-30T07:26:12.470Z

resolved2025-04-30T07:26:12.449Z

The issue has now been fully resolved. Reported Start Time: 28 April 2025 19:00 GMT Reported End Time: 29 April 2025 03:41 GMT Impact: Customers are now able to use services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20630570

monitoring2025-04-29T09:24:27.032Z

Cybersource was aware of an issue affecting Cybersource Latin American Processing transaction processing. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Users may have experienced payment processing error messages. The issue has been mitigated and customers are now able to use Cybersource Latin American Processing services as expected. Reported Start Time: 28 April 2025 19:00 GMT Reported End Time: 29 April 2025 03:41 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20630570

Apr 29, 2025

Report: "Payment Gateway Processing"

Last update 2025-04-29T14:50:15.102Z

resolved2025-04-29T14:50:15.087Z

The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 April 2025 at 18:04 GMT Reported End Time: 17 April 2025 at 21:56 GMT Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC20536718

monitoring2025-04-17T22:20:53.000Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Support continues troubleshooting to understand reason for impact. Impact: The issue has been mitigated and customers are now able to use PROSA services as expected. Reported Start Time: 17 April 2025 at 18:04 GMT Reported End Time: 17 April 2025 at 21:56 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC20536718

investigating2025-04-17T21:17:04.903Z

Cybersource is aware of the issue that is currently affecting PROSA transaction processing. We appreciate your patience as we continue to investigate the issue. Impact: Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors. Reported Start Time:17 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536718

investigating2025-04-17T19:35:03.379Z

Cybersource is aware of an issue that is currently affecting Prosa transaction processing. Cybersource observed an increase in intermittent errors through the Prosa gateway. Merchants impacted may have seen a "Processing Time-Out" returned in their authorization transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience increased errors while using Cybersource services for payment processor PROSA.Authorization failure due to time-out errors. Reported Start Time:17 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536718

Report: "GPX Recurring Billing Service Disruption"

Last update 2025-04-29T07:13:02.985Z

postmortem2025-04-29T07:12:26.893Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08267)

resolved2025-04-28T18:49:06.000Z

Cybersource was aware of an issue that affected GPX Gateway services. Merchants on the GPX Gateway may have experienced some declines for intermittent recurring billing transactions for Visa cards. This issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 April 2025 at 9:36 GMT Reported End Time: 28 April 2025 at 18:10 GMT Impact: Customers are now able to use GPX Gateway services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32181

Apr 28, 2025

Report: "EBC - Settlement Data - Disruption"

Last update 2025-04-28T20:29:32.096Z

postmortem2025-04-28T20:29:06.828Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08266)

resolved2025-04-28T09:14:17.246Z

The issue affecting Settlement data from EBC in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 25 April 2025 Reported End Time: 28 April 2025 Impact: Users are now able to use the Settlement data from EBC Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:EPS-32120

investigating2025-04-25T09:39:50.415Z

Cybersource is aware of an issue that is currently affecting Settlement data from EBC in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Some settlement data might be temporarily missing from EBC CAS leading to failures to perform subsequent transactions such as Void or Credits. Reported Start Time: 25 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

Apr 27, 2025

Report: "Barclays Merchant Services Disruption"

Last update 2025-04-27T03:07:54.493Z

resolved2025-04-27T02:54:06.000Z

The issue affecting Barclays Merchant Services transaction processing has now been fully resolved. Reported Start Time:02:03 GMT 27 April 2025 Reported End Time:02:44 GMT 27 April 2025 Impact: Customers are now able to use Barclays Merchant services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20614346

investigating2025-04-27T02:30:36.655Z

Cybersource is aware of an issue that is currently affecting Barclays Merchant Services transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 02:03 GMT 26 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20614346

Apr 25, 2025

Report: "Business Center Service Disruption"

Last update 2025-04-25T23:46:01.710Z

postmortem2025-04-25T23:45:39.418Z

resolved2025-04-24T17:14:26.000Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24th April 02:24 GMT Reported End Time:24th April 16:55 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:INC20592422

investigating2025-04-24T16:07:05.889Z

Cybersource is aware of an issue that is currently affecting Business Center logins for some merchants and partners. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience issues logging into EBC. Affected users might encounter an authentication failure message during the login process. Reported Start Time: 24th April 3:24 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

Apr 24, 2025

Report: "EBC - Settlement/Credit Data - Service Disruption"

Last update 2025-04-24T19:53:16.057Z

postmortem2025-04-24T19:52:26.864Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://onevisa.crm.dynamics.com/main.aspx?etc=9953&id=043060d7-2e5c-4d93-b391-1089b672bb6f&histKey=353291493&newWindow=true&pagetype=entityrecord)

resolved2025-04-24T11:15:39.260Z

The issue affecting Settlement/Credit data from Enterprise Business Center (EBC) in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 April 2025 Reported End Time: 24 April 10:26 GMT Impact: Users are now able to use the Settlement/Credit data from Enterprise Business Center(EBC) Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32120

investigating2025-04-23T02:56:04.778Z

Cybersource is aware of an issue that is currently affecting Settlement/Credit data from Enterprise Business Center(EBC) in Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience issues accessing all the Settlement/Credit data from EBC in the the Sandbox Environment. Reported Start Time: 17 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-32120

Apr 21, 2025

Report: "Enterprise Business Center Follow On Credit Disruption for Custom Roles"

Last update 2025-04-21T09:07:34.964Z

postmortem2025-04-21T09:06:54.008Z

resolved2025-04-17T21:05:08.634Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16 April 2025 at 22:00 GMT Reported End Time:17 April 2025 at 20:45 GMT Impact: Customers using custom roles are now able to use follow-on credits in the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536687

identified2025-04-17T20:26:32.000Z

We continue to actively work on the issue affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution. Reported Start Time: 17 April 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536687

identified2025-04-17T19:23:47.000Z

We continue to work on the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution. Reported Start Time: 17 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536687

identified2025-04-17T17:58:31.000Z

Cybersource is aware of an issue that is currently affecting the Business Center. We have identified the issue causing impact and working urgently to roll back the change. Impact: Users with custom roles in the Enterprise Business Center (EBC) may encounter issues when attempting to complete follow-on credits. This issue does not affect users with Administrator privileges. Teams are aware of the problem and are actively working on a resolution. Reported Start Time: 17 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536687

Report: "Flex Microform Service Disruption in CAS"

Last update 2025-04-21T08:54:32.049Z

postmortem2025-04-21T08:53:39.208Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. ‌ [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-08243)

resolved2025-04-18T18:28:02.567Z

The issue affecting the Flex Microform Service in CAS test environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 April 2025 at 21:00 GMT Reported End Time: 18 April 2025 at 18:00 GMT Impact: Customers are now able to use the Flex Microform Service in CAS test environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536580

investigating2025-04-18T17:22:21.821Z

Cybersource is aware of an issue that is currently affecting the Flex Microform Service in CAS test environment. We continue investigating the cause and appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD. Reported Start Time:17 April 2025 at 21:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536580

investigating2025-04-18T16:05:14.850Z

Cybersource is aware of an issue that is currently affecting the Flex Microform Service in CAS test environment. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD. Reported Start Time:17 April 2025 at 21:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20536580

Apr 17, 2025

Report: "Acceptance Devices POS Key Generation - Disruption"

Last update 2025-04-17T22:06:56.972Z

postmortem2025-04-17T22:05:51.452Z

resolved2025-04-17T01:30:56.747Z

We have identified the issue affecting Acceptance Devices Point Of Sale(POS) Key Generation services and applied a fix. The issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17:00 GMT on 15 April 2025 Reported End Time: 01:30 GMT on 17 April 2025 Impact: Customers are now able to use Acceptance Devices services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBC

investigating2025-04-16T23:38:10.111Z

Cybersource is aware of an issue that is currently affecting the Acceptance Devices Point Of Sale(POS) Key Generation services. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Acceptance Devices may be unable to generate a Key within the Enterprise Business Center. Reported Start Time: 16 April 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBC

Apr 16, 2025

Report: "Visa Platform Connect Disruption"

Last update 2025-04-16T10:16:38.726Z

postmortem2025-04-16T10:15:42.126Z

resolved2025-04-14T17:35:59.000Z

Cybersource was aware of an issue that affected Visa Platform Connect (VPC). Some merchants may have intermittently received a "Do Not Honor" message. The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11 April 2025 at 10:00 GMT Reported End Time: 14 April 2025 at 16:06 GMT Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20495213

Apr 15, 2025

Report: "First Data Merchant Solutions(Europe) on OmniPay Direct Service Disruption"

Last update 2025-04-15T13:48:56.182Z

resolved2025-04-15T13:48:56.168Z

The issue affecting First Data Merchant Solutions (Europe) on OmniPay Direct transaction has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11 April 2025 09:25 GMT Reported End Time: 11 April 2025 13:10 GMT Impact: Customers are now able to use First Data Merchant Solutions (Europe) on OmniPay Direct transaction services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20482483

monitoring2025-04-11T13:24:11.686Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use First Data Merchant Solutions (Europe) on OmniPay Direct services as expected. Reported Start Time: 11 April 2025 09:25 GMT Reported End Time: 11 April 2025 13:10 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20482483

investigating2025-04-11T13:07:39.386Z

Cybersource is aware of an issue that is currently affecting First Data Merchant Solutions (Europe) on OmniPay Direct transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 11 April 2025 09:25 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20482483

Report: "Business Center Service Disruption"

Last update 2025-04-15T10:12:25.150Z

resolved2025-04-15T10:12:25.130Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 April 2025 Reported End Time: 15 April 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20437768

investigating2025-04-09T23:41:23.490Z

We are continuing to investigate the cause and working urgently to resolve the issue currently affecting the Business Center. Merchants attempting to access the Key Management screen in the Sandbox Business Center portal via the URL "https://ubctest.cybersource.com/ebc2/" will not have the page load appropriately. The workaround is to use the alternative URL "https://ebc2test.cybersource.com/ebc2/" Impact:Merchants will be unable to generate keys for use within the Sandbox environment when logged into the affected URL Reported Start Time: 9 April 2025 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBC

investigating2025-04-09T13:06:05.518Z

Cybersource continues to investigate the issue that is currently affecting the Business Center. We are working urgently to resolve the issue. Merchants attempting to access the Key Management screen in the Sandbox Business Center portal via the URL "https://ubctest.cybersource.com/ebc2/" will not have the page load appropriately. The workaround is to use the alternative URL "https://ebc2test.cybersource.com/ebc2/" Impact:Merchants will be unable to generate keys for use within the Sandbox environment when logged into the affected URL Reported Start Time: 9 April 2025 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBC

investigating2025-04-09T10:25:34.926Z

Cybersource is aware of an issue that is currently affecting the Business Center. Merchants attempting to access the Key Management screen in the Sandbox Business Center portal via the URL "https://ubctest.cybersource.com/ebc2/" will not have the page load appropriately. The workaround is to use the alternative URL "https://ebc2test.cybersource.com/ebc2/" We are investigating the cause and working urgently to resolve the issue. Impact:Merchants will be unable to generate keys for use within the Sandbox environment when logged into the affected URL Reported Start Time: 9 April 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBC

Apr 11, 2025

Report: "Barclays Merchant Services Disruption"

Last update 2025-04-11T14:18:19.611Z

resolved2025-04-11T14:18:19.592Z

The issue affecting Barclays Merchant services has now been fully resolved. Reported Start Time: 16:56 GMT on 10 April 2025 Reported End Time: 16:59 GMT on 10 April 2025 Impact: Customers are now able to use Barclays Merchant services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20475435

monitoring2025-04-10T19:43:16.799Z

We have identified an issue affecting Barclays Merchant Services transaction processing over a specific network which has now been mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Users may have intermittently experienced payment processing latency or errors. Reported Start Time: 16:56 GMT on 10 April 2025 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20475435

Report: "Enterprise Business Center Service Disruption"

Last update 2025-04-11T02:46:25.186Z

postmortem2025-04-11T02:45:19.718Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-08213)

resolved2025-04-08T18:10:03.055Z

The issue affecting the Enterprise Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:19 GMT on 7 April 2025 Reported End Time: 04:22 GMT on 8 April 2025 Impact: Merchants are now able to download reports from the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20442439

investigating2025-04-07T22:31:34.845Z

We continue to investigate the issue affecting the performance of the Enterprise Business Center Reports for April 3rd to 6th and we appreciate your patience as we work urgently to implement a mitigation. Multiple reports are affected including (but may not be limited to): Transaction Request Report Payment Batch Detail Report Transaction Exception Detail Report Impact: > Merchants are unable to download their EBC reports while the status is still in 'Error' or 'In Progress'. Reported Start Time: tbd Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-04-07T21:30:03.165Z

Cybersource is aware of an issue that is currently affecting the Enterprise Business Center (EBC) Reports for April 3rd to 6th and may currently be showing 'Error' or 'In Progress' status for some merchants. Multiple reports are affected including (but may not be limited to): Transaction Request Report Payment Batch Detail Report Transaction Exception Detail Report We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to download their EBC reports while the status is still in 'Error' or 'In Progress'. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #:tbd

Apr 8, 2025

Report: "Business Center Service Disruption"

Last update 2025-04-08T01:29:14.070Z

postmortem2025-04-08T01:28:23.445Z

resolved2025-04-04T11:56:01.341Z

Cybersource was aware of a potential issue with inconsistent data in reports within the Business Center. The issue is now fully resolved Impact: The following reports generated on March 26, 2025, and March 27, 2025, were identified to contain potentially incorrect data: Processor Events Detail Report Issue: Potential duplicate values in certain columns. Resolution: The report was rerun on April 3, 2025, at 12:45 PM GMT Transaction Request Report & Payment Batch Detail Report Issue: Potential missing records and values. Resolution: The data was corrected, and the reports were rerun on April 4, 2025, at 7:09 AM GMT We encourage you to download the updated reports mentioned above to ensure accurate reconciliation on your end. Reported Start Time: 26 March 2025 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20397357

Report: "Authorization Reversal after Void Service Disruption"

Last update 2025-04-08T01:13:58.237Z

postmortem2025-04-08T01:13:10.694Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08205)

resolved2025-04-04T20:02:50.387Z

Cybersource has resolved the issue that was intermittently affecting Authorization Reversal after Void service. Merchants with automatic authorization reversals enabled after voiding a settlement payment may have noticed that some reversals were not processed. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:1 April 2025 21:07 GMT Reported End Time:3 April 2025 11:28 GMT Impact: For merchants using this feature, customers may still have authorized funds held even after a settlement transaction has been voided. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20403343

Apr 7, 2025

Report: "Visa Platform Connect Disruption"

Last update 2025-04-07T02:37:34.506Z

postmortem2025-04-07T02:36:16.709Z

resolved2025-04-05T00:21:58.318Z

The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11:43 GMT, 3 April 2025 Reported End Time: 14:37 GMT, 4 April 2025 Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20418983

monitoring2025-04-04T15:13:56.739Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Visa Platform Connect (VPC) services as expected. Reported Start Time: 4 April 2025 TBD Reported End Time: 4 April 2025 14:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20418983

investigating2025-04-04T14:30:26.878Z

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing Card Present transactions in conjunction with PIN Translation may see their traffic impacted by one of the following error : - Reason Code 150 : Payment processor error System malfunction - Reason Code 233 : Cryptographic error found in PIN We are investigating the cause and working urgently to resolve the issue. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20418983

Report: "Business Center Service Disruption"

Last update 2025-04-07T02:06:54.888Z

resolved2025-04-07T02:06:54.873Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 00:00 GMT, 26 March 2025 Reported End Time: 03:57 GMT, 5 April 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20397357

identified2025-04-04T20:40:02.055Z

Cybersource continues to work on the issue with Event Detail Reports showing incorrect completed status for ACH transactions within the Business Center. A fix has been implemented for the Transaction Request Report (TRR) which potentially contained missing records and values. We are monitoring closely to ensure the issue is resolved. Impact: Event Detail Reports generated on March 26, 2025 and March 27, 2025, were identified to contain potentially incorrect status pertaining to ACH transactions. The Transaction Request Report (TRR) may contain potential missing records and values. Reported Start Time: 26 March 2025 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20397357 Related External status page link: <a href="https://status.cybersource.com/incidents/j593dkmf1xlg"> Business Center Service Disruption </a>

identified2025-04-04T13:57:29.123Z

Cybersource is aware of an issue with Event Detail Reports showing incorrect completed status for ACH transactions within the Business Center. We are investigating and working urgently to resolve the issue. Impact: Event Detail Reports generated on March 26, 2025 and March 27, 2025, were identified to contain potentially incorrect status pertaining to ACH transactions. Reported Start Time: 26 March 2025 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20397357

Mar 29, 2025

Report: "Business Center Service Disruption"

Last update 2025-03-29T07:33:50.415Z

postmortem2025-03-29T07:32:55.442Z

Clients and merchants can access the Post Incident Report with their Support Center loginvcredentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08187)

resolved2025-03-28T22:26:39.782Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:20:23 GMT on 28 March 2025 Reported End Time: 21:34 GMT on 28 March 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20351711

identified2025-03-28T21:46:51.586Z

We have identified the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 20:23 GMT on 28 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20351711

Mar 20, 2025

Report: "Decision Manager Case Management Search Service Issue"

Last update 2025-03-20T02:15:57.013Z

postmortem2025-03-20T02:14:58.146Z

resolved2025-03-19T06:26:58.186Z

The issue affecting the Enterprise Business Center Decision Manager Case Management search service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19 March 2025 Reported End Time: 02:50 GMT, 19 March 2025 Impact: Customers are now able to use the Decision Manager Case Management search service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20261976

monitoring2025-03-19T03:29:20.319Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Enterprise Business Center Decision Manager Case Management search service as expected. Reported Start Time: 19 March 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20261976

identified2025-03-19T03:09:59.830Z

We have identified the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases. Reported Start Time: 19 March 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20261976

investigating2025-03-19T02:48:23.647Z

We continue to investigate the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience. Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases. Reported Start Time: 19 March 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

investigating2025-03-19T02:02:31.908Z

We continue to investigate the issue affecting the Enterprise Business Center Decision Manager Case Management search service and we appreciate your patience. Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases. Reported Start Time: 19 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

investigating2025-03-19T01:10:28.176Z

Cybersource is aware of an issue that is currently affecting the Enterprise Business Center Decision Manager Case Management search service. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants using Decision Manager hierarchy may not be able to view their cases, move queues, or assign cases. Reported Start Time: 19 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

Mar 18, 2025

Report: "Enterprise Business Center Service – Transaction Data Missing"

Last update 2025-03-18T21:27:41.035Z

postmortem2025-03-18T21:27:20.539Z

resolved2025-03-18T00:51:08.000Z

The issue affecting the Transaction Data has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: Merchants can access transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review and in the Payment Batch Detail Report (PBDR) as normal. Reported Start Time: 13:00 GMT on 12 March 2025 Reported End Time: 23:41 GMT on 17 March 2025 Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

monitoring2025-03-18T00:07:01.210Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Merchants may have experienced an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation. Reported Start Time: 13:00 GMT on 12 March 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

investigating2025-03-17T22:08:42.192Z

Ongoing investigation continues as Cybersource works towards mitigating the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation. We greatly appreciate your patience during this time. Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing. Reported Start Time: 00:01 GMT on 12 March 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

investigating2025-03-17T18:37:54.000Z

Ongoing investigation continues as Cybersource works towards mitigating the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation. We greatly appreciate your patience during this time. Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing. Reported Start Time: tbd Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

investigating2025-03-17T17:24:09.000Z

We continue to work on the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation. Your patience is greatly appreciated during this time. Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

investigating2025-03-17T16:10:10.000Z

Cybersource is aware of an issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation. We are investigating the cause and working urgently to resolve the issue. Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20243618

Mar 14, 2025

Report: "Business Center Service Disruption"

Last update 2025-03-14T18:30:01.413Z

postmortem2025-03-14T18:29:39.218Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08103)

resolved2025-03-13T21:39:19.000Z

The issue affecting the Business Center email registration has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 18:00 GMT on 12 March 2025 End Time: 20:09 GMT on 13 March 2025 Impact: Merchants can now create users using the Business Center email registration link as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-31573

investigating2025-03-13T20:11:56.685Z

We continue to investigate the issue affecting the performance of the Business Center email registration and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants may be unable to create users under their resold MID. Reported Start Time: 13 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-31573

investigating2025-03-13T19:15:01.782Z

Cybersource is aware of an issue that is currently affecting the Business Center email registration. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to create users under their resold MID (Merchant ID). Reported Start Time: 13 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: EPS-31573

Mar 12, 2025

Report: "Concardis (Payworks) Service Disruption"

Last update 2025-03-12T14:19:17.970Z

resolved2025-03-12T14:19:17.953Z

The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 12 March 2025 10:33 GMT Reported End Time: 12 March 2025 11:41 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

monitoring2025-03-12T11:58:36.134Z

We are continuing to monitor for any further issues.

monitoring2025-03-12T11:54:20.309Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 12 March 2025 10:33 GMT Reported End Time: 12 March 2025 11:41 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-03-12T11:50:57.886Z

We continue to investigate the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 12 March 2025 10:33 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-03-12T10:47:32.000Z

Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 12 March 2025 10:33 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Mar 11, 2025

Report: "Transaction Processing Disruption for Concardis_Payworks"

Last update 2025-03-11T18:06:48.182Z

resolved2025-03-11T18:06:48.166Z

The issue affecting Transaction processing for Concardis Payworks has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:38 GMT on 11 March 2025 Reported End Time: 17:24 GMT on 11 March 2025 Impact: Customers are now able to use the Concaris Paywork services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

monitoring2025-03-11T17:36:28.456Z

Transaction processing has returned to normal. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks)services as expected. Reported Start Time:16:40 GMT 11 March 2025 Reported End Time: 17:24GMT 11 March 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

investigating2025-03-11T16:57:34.269Z

Cybersource is aware of an issue that is currently affecting Transaction processing for Concardis Payworks. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use Concardis Payworks. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 16:40 GMT on 11 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Mar 10, 2025

Report: "DM Reports Missing Data"

Last update 2025-03-10T23:13:22.664Z

postmortem2025-03-10T23:06:54.320Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report - Batch Upload Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08032) [Post Incident Report - Decision Manager System Reports](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-08033)

resolved2025-03-04T00:05:09.962Z

A fix has been implemented for the issue with the Decision Manager reporting and confirmed as resolved. Impact: Decision Manager reporting is now working as expected. Reported Start Time:27 February 2025 Reported End Time:3 March 2025 Next Update: No further updates as the issue is resolved. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20114094

identified2025-03-01T03:02:16.233Z

Cybersource continues to work on a fix that is currently affecting the reports for Decision Manager. Decision Manager System Reports for 02/27 - Reports may intermittently contain missing data or empty. This includes reports such as "Profile Performance Comparison Report, Profile Rule Performance Report and Order Conversion Summary Report". Batch Upload Reporting issue had been mitigated. Impact: Reconciliation of transactions performed via Decision Manager. Transactions are processing normally. Reported Start Time:27 February 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20114094

investigating2025-02-28T23:50:42.130Z

Cybersource is aware of an issue that is currently affecting the reports for Decision Manager and Batch Upload. Decision Manager System Reports for 02/27 - Reports may intermittently contain missing data or empty. This includes reports such as "Profile Performance Comparison Report, Profile Rule Performance Report and Order Conversion Summary Report". Batch Upload Reporting Only - Reports processed via Batch Upload may be delayed. We are investigating the cause and working urgently to resolve the issue. Impact: Reconciliation of transactions performed via Decision Manager or Batch Upload could be delayed. Transactions are processing normally. Reported Start Time:27 February 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Report: "Rede Service Disruption"

Last update 2025-03-10T16:38:33.815Z

resolved2025-03-10T16:38:33.778Z

The issue affecting the Rede transaction processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 March 2025 22:00 GMT Reported End Time: 10 March 2025 15:24 GMT Impact: Customers are now able to use Rede transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20184733

monitoring2025-03-10T15:50:48.413Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Rede transaction processing services as expected. Reported Start Time: 9 March 2025 22:00 GMT Reported End Time: 10 March 2025 15:24 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20184733

investigating2025-03-10T14:36:55.011Z

Cybersource is aware of an issue that is currently affecting Rede transaction processing. Merchants may experience a "Payment processor error (100039) General System Error" error. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 9 March 2025 22:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20184733

Report: "Payment Processing Disruption"

Last update 2025-03-10T13:01:19.804Z

resolved2025-03-09T09:51:48.000Z

A financial ecosystem participant widespread issue affecting multiple processors has now been fully resolved. Reported Start Time: 07:02 GMT on 09 March 2025 Reported End Time: 09:25 GMT on 09 March 2025 Impact: Customers are now able to use payment services as normal Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20177215

monitoring2025-03-09T09:43:00.834Z

The issue affecting VPC and Elavon Payworks is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use VPC and Elavon as normal. Reported Start Time: 07:02 GMT on 09 March 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20177215

identified2025-03-09T08:50:45.388Z

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) and Elavon Payworks Gateway. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Mastercard via VPC and Elavon. Reported Start Time: 07:02 GMT on 09 March 2025 Next Update: When status change or new information is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20177215

identified2025-03-09T07:47:08.097Z

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Mastercard via VPC. Reported Start Time: 07:02 GMT on 09 March 2025 Next Update: When status change or new information is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20177215

Mar 9, 2025

Report: "Transaction processing disruption for Concardis_Payworks"

Last update 2025-03-09T12:46:41.210Z

resolved2025-03-09T12:46:41.191Z

The issue affecting Transaction processing for Concardis Payment connectors has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 09:09 GMT on 8 March 2025 Reported End Time: 22:42 GMT on 8 March 2025 Impact: Customers are now able to use Concardis Payment connectors as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-03-08T23:27:21.585Z

We continue to investigate the issue affecting Transaction processing for Concardis Payment connectors, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 09:09 GMT on 8 March 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-03-08T21:43:07.866Z

Cybersource continues its investigation into the issue affecting Transaction processing for Concardis Payment connectors. We are working urgently to implement a mitigation and appreciate your patience during this time. Impact: Users may experience payment processing error messages. Reported Start Time: 09:09 GMT on 8 March 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-03-08T20:06:47.109Z

investigating2025-03-08T18:43:12.757Z

investigating2025-03-08T17:40:24.686Z

We continue to investigate the issue affecting Transaction processing for Concardis Payment connectors, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 09:09 GMT on 8 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-03-08T16:40:09.795Z

Cybersource is aware of an issue that is currently affecting Transaction processing for Concardis Payworks connectors. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use Concardis Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 09:09 GMT on 8 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Mar 8, 2025

Report: "Transaction Processing Disruption For CONCARDIS_PAYWORKS"

Last update 2025-03-08T00:10:47.386Z

resolved2025-03-08T00:10:47.367Z

The issue affecting the Concardis Payworks connectors has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 20:44 GMT on 7 March 2025 Reported End Time: 23:00 GMT on 7 March 2025 Impact: Customers are now able to use the Concardis Payworks connectors as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: tbd

investigating2025-03-07T23:33:28.788Z

Cybersource teams are actively working towards mitigation of the issue that is currently affecting Transaction processing for Concardis Payworks connectors. Your patience is greatly appreciated. Impact: Users may be experiencing issues when trying to use Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 20:44 GMT on 7 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-03-07T22:12:22.960Z

Cybersource continues to work towards mitigation of the issue that is currently affecting Transaction processing for Concardis Payworks connectors. We greatly appreciate your patience during this time. Impact: Users may be experiencing issues when trying to use Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 20:44 GMT on 7 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-03-07T21:29:58.540Z

Cybersource is aware of an issue that is currently affecting Transaction processing for Concardis Payworks connectors. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use Concardis Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 20:44 GMT on 7 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Mar 4, 2025

Report: "Elavon Americas Settlement/Batching Delay."

Last update 2025-03-04T09:39:45.231Z

resolved2025-03-04T09:39:45.215Z

The issue affecting settlement/batching for Elavon has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 4 March 2025 Reported End Time: 4 March 2025 Impact: The issue impacting settlement funding has been fully resolved. This may have caused a potential funding delay. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20135083

monitoring2025-03-04T09:26:49.227Z

The issue affecting settlement/batching for Elavon is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 4 March 2025 Reported End Time: 4 March 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20135083

investigating2025-03-04T09:03:06.060Z

Cybersource is aware of an issue that is currently affecting settlement/batching for Elavon We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 4 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC20135083

Report: "Tax Service disruption - Canada Destination Only"

Last update 2025-03-04T04:26:12.515Z

postmortem2025-03-04T04:24:18.063Z

resolved2025-02-28T23:00:27.119Z

The issue has been fully resolved. Impact: Cybersource Tax service is processing as normal. Reported Start Time: 05:00 GMT on 2/27/2025 Reported End Time: 04:40 GMT on 2/28/2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center </a>

monitoring2025-02-28T06:31:32.559Z

We have identified the issue and worked closely with the partner to mitigate the issue. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and Cybersource Tax service is processing as normal. Reported Start Time: 05:00 GMT on 2/27/2025 Reported End Time: 04:40 GMT on 2/28/2025 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center </a> Incident #: TBD

investigating2025-02-28T04:22:08.301Z

We are continuing to investigate the cause and working urgently to resolve the issue. Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders. Reported Start Time: 05:00 GMT on 2/27/2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-28T02:36:33.605Z

We are continuing to investigate the cause and working urgently to resolve the issue. Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders. Reported Start Time: 05:00 GMT on 2/27/2025 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-28T01:20:15.000Z

We are continuing to investigate the cause and working urgently to resolve the issue. Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders. Reported Start Time: 05:00 GMT on 2/27/2025 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-28T00:32:09.000Z

Cybersource is aware of an issue that is currently affecting Tax services functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants calling the Cybersource Tax service may see an incorrect tax calculation returned for taxable Canadian orders. Reported Start Time: 05:00 GMT on 2/27/2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Mar 3, 2025

Report: "Acceptance Devices Service Disruption"

Last update 2025-03-03T11:17:45.484Z

postmortem2025-03-03T11:16:51.816Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://onevisa.crm.dynamics.com:443/main.aspx?etc=9953&id=7c0a985d-679b-409f-bb18-5deacb714f3b&histKey=210629260&newWindow=true&pagetype=entityrecord)

resolved2025-02-27T15:49:50.357Z

Cybersource was aware of an issue that was affecting Acceptance Devices services. This has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 February 2025 10:24 GMT Reported End Time: 27 February 2025 10:58 GMT Impact: Clients may have experienced issues whilst trying to use acceptance devices. This may have limited the ability to process card present transactions at point of sale using Tap to Phone. Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Mar 2, 2025

Report: "Concardis (Payworks) Service Disruption"

Last update 2025-03-02T06:06:57.490Z

resolved2025-03-02T06:06:57.472Z

The issue affecting Concardis (Payworks) has now been fully resolved. Reported Start Time: 01:03 GMT 02 March 2025 Reported End Time: 05:24 GMT 02 March 2025 Impact: Customers are now able to use Concardis services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

identified2025-03-02T04:14:47.742Z

The issue restarted, and we will work with Concardis to ensure the issue has been mitigated. Impact: Users may experience payment processing error messages. Reported Start Time: 01:03 GMT 02 March 2025 Next Update: As current status changes or new information is available. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

monitoring2025-03-02T03:39:38.730Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis services as expected. Reported Start Time: 01:03 GMT 02 March 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-03-02T02:56:19.791Z

We continue to work with Concardis to ensure the issue has been mitigated. Impact: Users may experience payment processing error messages. Reported Start Time:01:03 GMT on 02 March 2025 Next Update: When status change or new information is available. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

investigating2025-03-02T02:01:58.020Z

We are aware of an issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time:01:03 GMT on 02 March 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

Feb 20, 2025

Report: "Concardis (Payworks) Service Disruption"

Last update 2025-02-20T22:28:43.402Z

resolved2025-02-20T22:28:43.373Z

The issue affecting Concardis (Payworks) has now been fully resolved. Reported Start Time:21:03 GMT 20 February 2025 Reported End Time: 21:47 GMT 20 February 2025 Impact: Customers are now able to use (Insert Processor name) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a>

monitoring2025-02-20T22:07:21.394Z

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use (Insert Processor name) services as expected. Reported Start Time:21:03 GMT 20 February 2025 Reported End Time: 21:47 GMT 20 February 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

identified2025-02-20T21:59:00.373Z

We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time:21:03 GMT 20 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

Feb 10, 2025

Report: "Transaction processing disruption - Payworks connectors"

Last update 2025-02-10T22:58:04.272Z

resolved2025-02-10T22:58:04.256Z

The issue affecting the Payworks connector services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 20:45 GMT on 10 February 2025 Reported End Time: 21:19 GMT on 10 February 2025 Impact: Customers are now able to use the Payworks connector services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19971132

monitoring2025-02-10T21:30:21.101Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payworks connector services as expected. Reported Start Time: 20:46 GMT on 10 February 2025 Reported End Time: 21:21 GMT on 10 February 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-10T21:16:02.373Z

Cybersource is aware of an issue that is currently affecting Transaction processing for all Payworks connectors. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services. Reported Start Time: 20:46 GMT on 10 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

Feb 8, 2025

Report: "Business Center Service Disruption"

Last update 2025-02-08T00:45:06.490Z

postmortem2025-02-08T00:42:08.111Z

resolved2025-02-07T04:01:18.452Z

The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 00:33 GMT on 7 Feb 2025 Reported End Time: 01:56 GMT on 7 Feb 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19949315

monitoring2025-02-07T02:21:04.301Z

We have identified the issue affecting the performance of the Business Center and implemented a fix. We are monitoring closely to ensure the issue is resolved. Reported Start Time: 00:33 GMT on 7 Feb 2025 Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19949315

investigating2025-02-07T01:55:03.269Z

Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 00:33 GMT on 7 Feb 2025 Impact: Merchants may be experiencing latency and encountering intermittent error while accessing the Cybersource Business Center. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19949315

Feb 7, 2025

Report: "REST API HTTP 500 Errors - Service Disruption"

Last update 2025-02-07T23:30:34.491Z

postmortem2025-02-07T23:30:02.723Z

resolved2025-02-06T23:33:28.149Z

The issue affecting the REST API Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08:00 GMT on 6 February 2025 Reported End Time: 23:06 GMT ON 6 February 2025 Impact: Customers are now able to use the REST API Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19947430

identified2025-02-06T21:27:50.915Z

We continue to work towards mitigating the issue affecting the REST API Services and we appreciate your patience. Impact: REST API calls may be failing for merchants Reported Start Time: 08:00 GMT on 6 February 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19947430

identified2025-02-06T20:16:38.573Z

We have identified the issue affecting the REST API Services and we appreciate your patience as we work urgently to implement a mitigation. Impact: REST API calls may be failing for merchants Reported Start Time: 08:00 GMT on 6 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19947430

investigating2025-02-06T19:31:16.961Z

Cybersource is aware of an issue that is currently affecting the REST API Services. Merchants processing REST API calls may receive HTTP 500 errors. We are investigating the cause and working urgently to resolve the issue. Impact: REST API calls may be failing for merchants. Reported Start Time: 08:00 GMT on 6 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19947430

Feb 5, 2025

Report: "Concardis Payworks Service Disruption"

Last update 2025-02-05T11:21:57.414Z

resolved2025-02-05T11:21:57.400Z

The issue affecting Concardis Payworks has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 20:12 GMT 4 February 2025 Reported End Time: 04:56 GMT 5 February 2025 Impact: Customers are now able to use Concardis Payworks services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19935832

monitoring2025-02-05T08:39:42.478Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use (Insert Processor name) services as expected. Reported Start Time: 20:12 GMT 4 February 2025 Reported End Time: 04:56 GMT 5 February 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-04T22:16:16.765Z

We continue to work on the issue affecting Concardis Payworks transaction processing. Your patience is appreciated. A small percentage of transactions are affected and a retry is recommended for possible successful processing. Impact: Users may experience payment processing error messages. Reported Start Time: 20:12 GMT 4 February 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: TBD

investigating2025-02-04T21:23:17.626Z

Cybersource is aware of an issue that is currently affecting Concardis Payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 20:12 GMT 4 February 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a> Incident #: TBD

Jan 29, 2025

Report: "Virtual Terminal Retail Scan Card Functionality Service Disruption"

Last update 2025-01-29T12:25:29.989Z

postmortem2025-01-29T12:24:43.321Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-07666)

resolved2025-01-29T02:35:29.066Z

The issue affecting the Virtual Terminal has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 January 2025 Reported End Time: 00:42 GMT on 29 January 2025 Impact: Customers are now able to use the Virtual Terminal as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a> Incident #: INC19880837

monitoring2025-01-29T00:43:58.122Z

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Virtual Terminal as expected. Reported Start Time: 17 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource Support Center</a>

investigating2025-01-28T23:57:07.162Z

Cybersource continues to investigate an issue that is currently affecting Virtual Terminal Retail Scan Card Functionality. Merchants using the Virtual Terminal to scan retail cards may not be able to process them, unless they are manually entered. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be unable to process payments, accept in-person payments and/or access additional services. Reported Start Time: 17 January 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a>

investigating2025-01-28T22:42:51.062Z

Cybersource is aware of an issue that is currently affecting Virtual Terminal Retail Scan Card Functionality. Merchants using the Virtual Terminal to scan retail cards may not be able to process them, unless they are manually entered. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be unable to process payments, accept in-person payments and/or access additional services. Reported Start Time: 17 January 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. <a href="https://support.visaacceptance.com" target="_blank">Cybersource/Visa Acceptance Solutions Support & Knowledge Base</a>