Curve

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Historical record of incidents for Curve

Report: "Issues with incoming 3DS challenge on payment journey"

Last update
monitoring

This incident has now been resolved.

resolved

This incident has been resolved.

investigating

We are aware of issues processing transactions that require 3DS authentication. We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.

Report: "Issues with incoming 3DS challenge on payment journey"

Last update
Monitoring

This incident has now been resolved.

Resolved

This incident has been resolved.

Investigating

We are aware of issues processing transactions that require 3DS authentication.We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.

Report: "Issues Processing PayPal Transactions"

Last update
resolved

We have observed a return of service for our PayPal transactions. We apologies for any inconvenience this may have caused.

monitoring

PayPal are currently experiencing service disruptions on their payment flow. You can follow PayPal's service disruptions here: https://www.paypal-status.com/product/production. We will continue to monitor and keep you updated

Report: "Issues processing transactions"

Last update
resolved

The issue has been fully resolved, and all services are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore functionality.

monitoring

Mitigation measures have been successfully applied, and we’re seeing signs of improvement. We continue to monitor the situation closely to ensure full recovery.

identified

We’re continuing to investigate the issue and are applying additional mitigation steps while working toward a full resolution.

identified

The issue has been identified and mitigation measures are being applied.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues Adding New Credit Cards to Wallet"

Last update
resolved

This incident has been resolved.

monitoring

We’ve observed that the ability to add new credit cards to wallets has returned to normal levels. Our team is continuing to monitor the situation to ensure stability. We’re still awaiting final confirmation from our vendor, and we’ll share another update once the issue is officially resolved. Thank you for your patience throughout this incident.

monitoring

Our third-party vendor has reported a partial recovery of the services affecting card onboarding. While some operations may be starting to return to normal, the issue is not yet fully resolved. We continue to monitor the situation closely and will post another update as soon as full service is confirmed. Thank you for your continued patience.

identified

We’re currently experiencing an issue where users are unable to add new cards to the wallets. This is due to an outage with one of our third-party acquirers. Our team is actively monitoring the situation and working closely with the vendor to restore functionality as quickly as possible. Existing cards and wallet functionality remain unaffected. We’ll provide updates here as soon as we have more information. Thank you for your patience and understanding.

Report: "Issues Processing Transactions"

Last update
resolved

This incident has been resolved.

monitoring

We have moved payment traffic over to another acquirer to process payments. This should mitigate any issues, while our other acquirer gets things up and running. We apologise for any inconvenience caused.

investigating

We’re aware of some issues affecting the payment processing at the moment. One of our partners is having an issue. We’re already looking into this to mitigate the problem. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

Barclays confirmed incident is now resolved.

monitoring

We've seen an improvement of Barclays bank UK payment processing. We'll keep monitoring.

identified

Barclays bank UK are currently experiencing issues (https://status.uk.barclays/). This means some of your purchases may get declined in case you are using their card.

investigating

We’re aware of some issues affecting payment processing at the moment with Barclays bank UK. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues with incoming 3DS challenge on payment journey"

Last update
resolved

This incident is has now been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and we are working with our provider to restore service.

investigating

We are aware of issues processing transactions that require 3DS authentication. We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.

Report: "Third-party Unplanned Maintenance - 10th November 2024"

Last update
resolved

We are monitoring a return of traffic to our online transactions. We apologise on behalf of our third-party partners for this unplanned maintenance window, and appreciate your understanding. Happy spending!

monitoring

An update from our partner causing this downtime: "We expect a maximum of 90 minutes of downtime during this maintenance window, all calls to the 3DS services will receive a status “U” during this period. Our operations team will closely monitor service performance before, during, and after this maintenance period."

identified

One of our partners has needed to carry out essential unplanned maintenance on Sunday, 10rd November 2024 between 02:00 AM GMT and 04:00 AM GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.

Report: "Curve Mobile App Unavailability"

Last update
resolved

This incident has been resolved. We apologise for any inconvenience.

monitoring

Our third party has implemented a fix and we are now seeing normal activity. We will continue to monitor.

identified

We have identified an issue with one of our third parties and are working closely with them to resolve it.

investigating

We are aware of problems interacting with the Curve Mobile app on both iOS and Android. We are investigating.

Report: "Mobile App performance"

Last update
resolved

This incident has been resolved.

investigating

We are aware of problems interacting with the Curve Mobile app on both iOS and Android. We are investigating.

Report: "Issues Processing Transactions"

Last update
resolved

This incident has been resolved. Apologies for any inconvenience this may have caused.

monitoring

We are seeing transactions returning to normal. We will continue to monitor the situation. Apologies for any inconvenience caused.

identified

One of our partners is having an issue. We will continue to work with our third-party provider and monitor the situation. Sorry again for any inconvenience this may have caused.

investigating

We’re aware of some issues affecting the payment processing at the moment. One of our partners is having an issue. We’re already looking into this to mitigate the problem. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues Processing Transactions"

Last update
resolved

We are observing regular traffic. Happy spending!

monitoring

We are seeing transactions returning to normal. We will continue to monitor the situation. Apologies for any inconvenience caused.

identified

We have issues with incoming traffic from our Payment Gateway provider. We have observed traffic returning from 14:43 BST, but with a high decline rate. We will continue to work with our third-party Payment Gateway provider and monitor the situation. Sorry again for any inconvenience this may have caused.

investigating

We’re aware of some issues affecting the online payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Visa Transaction Issues"

Last update
resolved

Visa have confirmed the connectivity issue is now resolved. With our Payment Processor also confirming to us traffic now looks to be stable. Apologies for any inconvenience this may have caused.

identified

Our thirdparty Payment Processor has made us aware of some issues affecting Visa cards. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues Processing Transactions"

Last update
resolved

We would like to thank you for your patience as we worked on an issue with our thirdparty database providor. We hope this did not cause too much of a disturbance, and can only apologies for any inconvenience caused.

monitoring

We are observing a return to normal latency with our database. We will continue to monitor the situation and try and ensure we have a more stable connection going forward as we work with our thirdparty database provider. Thank you for your patience.

identified

We have identified a latency issue communicating with our database for Foreign Exchange rates, this may cause some timeouts for cross-currency transactions. We apologies for any inconvenience this maybe causing. We are working hard on a fix.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues Processing Transactions"

Last update
resolved

The latency is still high with our third party payment processors, but they have been able to process payments for a prolonged period now. Apologies for any inconvenience this may have caused.

monitoring

We are observing a return to normal of our latency with our third party payment processor. We will continue to monitor the situation. Apologies to any customers affected by this.

identified

A thirdparty Payment Processor is experiencing increased latency. This is affecting our ability to process payments. We are working closely with our Payment Processor to resolve this issue. Apologies for any inconvenience this maybe causing.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues Processing Transactions"

Last update
resolved

We have observed no further issues with our payment processor. Happy spending!

monitoring

Our thirdparty Payment Processor has deployed a fix and we are monitoring the latency which returned to normal at 10:35am BST. We apologise for any inconvenience this may have caused.

identified

Our thirdparty payment processor is experiencing high latency in processing some of our transactions. We are working closely with them to resolve this issue.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved.

monitoring

The issue processing payments has been resolved. We are now monitoring.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We’re aware of some issues affecting the payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

We have identified the issue and we are monitoring the fix.

investigating

We’re aware of some issues affecting the online payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Curve Mobile App Unavailability"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the issue and are working to resolve the problem.

investigating

We are aware of problems interacting with the Curve Mobile app on both iOS and Android. We are investigating.

Report: "Website unavailability"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue with the curve.com website which may impact some aspects of the mobile application, including authentication and referrals.

Report: "Issues processing FX transactions"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We're aware of some issues affecting FX transactions, involving specific currencies. We are working with our third-party service provider to resolve this. We are sorry to say that in the meantime, some of your purchases may get declined. We apologise for any inconvenience this will cause you.

Report: "Issues with Cashback"

Last update
resolved

This incident has now been resolved. We apologize again for all the inconvenience we have caused you.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results. This will not affect any new customers and any new upgrades or Premium customers. Few customers could still be affected and we continue to check this. We apologise again for all the inconvenience this have caused you.

investigating

We are currently investigating an issue affecting Cashback retailer selection on upgrade to Black and Metal tiers. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

identified

One of our partners has identified the issue and we are monitoring the fix.

investigating

We’re aware of some issues affecting the online payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

One of our partners has had technical issues which affected our transaction processing platform. We have applied some mitigation measures and seeing that it is improving. We will keep you up to date.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

One of our partners has had technical issues which affected our transaction processing platform. We have applied some mitigation measures and seeing that it is improving. We will keep you up to date.

investigating

We are continuing to investigate this issue.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

One of our partners has had technical issues which affected our transaction processing platform. We are observing the situation and seeing that it is improving. We will keep you up to date.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

One of our partners had some technical issues which affected our transaction processing platform. Our service has now been fully restored (from around 11:10 GMT). We apologize again for any inconvenience this might have caused you.

investigating

One of our partners has identified the issue and we are monitoring the fix.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Doc&Selfie screen experiencing issues on Android devices running version 4.11.0 or higher"

Last update
resolved

Doc&Selfie issue was fixed on Android version 4.12.1. All new customers will now be able to sign up for Curve. We're sorry for any inconvenience.

investigating

We’re aware of an issue affecting our Doc&Selfie functionality. We’re already looking into it. Apology for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

One of our partners has had technical issues which affected our transaction processing platform. Our service has now been fully restored (from around 12:42 GMT). We apologize again for any inconvenience this might have caused you.

identified

The issue has been identified and a fix is being implemented.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

One of our partners has had technical issues which affected our transaction processing platform. Our service has now been fully restored (from around 22:52 GMT). We apologize again for any inconvenience this might have caused you.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Issues processing transactions"

Last update
resolved

One of our partners has had technical issues which affected our transaction processing platform. Our service has now been fully restored (from around 14:54 GMT). We apologize again for any inconvenience this might have caused you.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: "Elevated login error rate"

Last update
resolved

Our service provider has confirmed that authentication functionality has been restored. We apologise for any inconvenience.

investigating

We are aware of issues authenticating against the Curve Mobile App, due to issues with one of our service providers. We are closely monitoring the situation.

Report: "Issues processing transactions"

Last update
resolved

Our service has now been fully restored (from around 1 am BST). We apologize again for any inconvenience this might have caused you.

monitoring

One of our partners has had technical issues which affected our transaction processing platform. We are observing the situation and seeing that it is improving. We will keep you up to date.

investigating

We are continuing to investigate this issue.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

Report: ""Hi" (Moorwand Ltd) declines"

Last update
resolved

We have been monitoring transactions done on the BINs 520581 and 516921 and we are glad to see that in the past week, payments on these BINs are being approved in a timely manner again. We apologize again for the inconvenience this issue might have caused to you.

investigating

We have reduced the number of declines that our customers are experiencing using funding cards starting with 520581 (Moorwand Ltd) but continue to monitor and work with Moorwand to eliminate the issue. Further updates expected soon.

investigating

We are investigating an issue affecting Curve customers that have linked a "Hi" (Moorwand Ltd) funding card to their wallet, where some transactions are being declined. Rest assured that you will be refunded if you have been charged incorrectly.

Report: "Issues processing transactions"

Last update
resolved

This incident has now been resolved. We apologise again for all the inconvenience we have caused you.

monitoring

A fix has been implemented and we are now monitoring our system. We apologise for all the inconvenience we might have caused.

investigating

Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines. We’re really sorry: stay tuned for updates.

Report: "Issue impacting Curve Flex"

Last update
resolved

The incident impacting Curve Flex customers has now been resolved. You can now use Curve Flex again. We apologize again for this issue.

investigating

We have identified an issue impacting the ability to use Curve Flex and we are currently investigating it. We apologize for all the inconvenience this will cause and we are working to resolve it as soon as possible.

Report: "Issue processing transactions for our US customers"

Last update
resolved

This issue has now been resolved. If you are still getting declines, try re-adding your funding card to Curve. We apologize for all the inconvenience this will have caused.

monitoring

We have identified the issue and deployed a fix. We are now monitoring the US transaction volume. This issue only affected US customers.

investigating

We are currently investigating an issue affecting our US customers. This issue is impacting the ability to transact with Curve, only for US customers.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved. One of our payments partners had a major, unexpected downtime. We are sorry for the inconvenience that this has caused to you.

monitoring

The issue affecting payments with Curve has been identified. Remedial action continues as does close monitoring. We apologize once again for the inconvenience.

investigating

We are investigating an issue affecting payments with Curve. Payments will be declined at this time and you will not be able to access some parts of the app. We apologize for the inconvenience and we will post an update as soon as we can.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved.

monitoring

Service functionality has recovered and we're monitoring it.

identified

Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines. We’re really sorry: stay tuned for updates.

Report: "Problems with Rewards"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Ongoing issue with loading offers and activating offers on the rewards tab. We are currently investigating this.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved. We apologise for any inconvenience this might have caused.

monitoring

Service functionality has recovered and we're monitoring it.

investigating

Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines or be unable to access the Curve app for now. We’re really sorry: stay tuned for updates.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved. We apologise for any inconvenience this might have caused.

monitoring

Service functionality has recovered and we're monitoring it.

investigating

Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines or be unable to access the Curve app for now. We’re really sorry: stay tuned for updates.

Report: "Notifications and Transaction Timeline Issues"

Last update
resolved

This incident was resolved last week. Thank you for being patient whilst we ensured your wallet timeline was being displayed correctly.

monitoring

All systems are operational, we will keep monitoring the system.

identified

The issue has been identified and we are currently working on fix.

investigating

We are currently investigating an issue that may be causing delays that could affect transaction timeline display, notifications and rewards in Curve mobile application. Also, receipts emails can be delayed.

Report: "Payment processing disruption"

Last update
resolved

This incident has been resolved. We apologise for any inconvenience this might have caused.

monitoring

We have implemented a fix and currently monitoring our decline rate. Barclays customers that this morning experienced a decline should now be able to use their card again.

identified

We have identified the issue and are working on a fix for the Barclays customers affected.

investigating

We're currently seeing a higher number of declines for users who are using a Barclays card through the Curve Wallet. We're investigating this with our partners and we apologise for any inconvenience.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved. We apologize for any inconvenience this will have caused.

monitoring

We are processing payments again and currently monitoring our systems.

investigating

We are continuing to investigate this issue.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved. We apologize for any inconvenience this will have caused.

identified

We are continuing to work on a fix for this issue.

identified

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Report: "Issues processing transactions"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Heads up! We’re experiencing service issues at the moment. We’re already on it, but you might be getting declines or be unable to access the Curve app for now. We’re really sorry: stay tuned for updates.