Historical record of incidents for Cube Software
Report: "Workspace - Service Degradation"
Last updateFlatfile.io has an open issue that's causing upload errors in Cube for file uploads like data tables and bulk mappings. You may see an “Unsupported file type” error. They are working on a fix — you can follow updates here. -- https://status.flatfile.io
Report: "Service Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team is investigating an issue that may be causing slower-than-expected processing times for some customers. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Portal - Service Degradation"
Last updateThe team has resolved the issue that was impacting our services, and will continue to monitor the application to ensure that everything continues working as expected.
The team is investigating an issue that is impacting some of our services. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Google Sheets - Service Degradation"
Last updateEarlier today, Cube's Google Sheets add-on was impacted by an upstream issue with Google services. The Google team reports that the issue has been resolved and our team has confirmed that our service has returned to normal
The Cube Google Sheets add-on is currently being impacted by an upstream issue with Google services. The Google team is tracking this incident at https://issuetracker.google.com/issues/390105581 and will provide updates as soon as we have more information.
Report: "Portal - Service Degradation"
Last updateThe team is happy to report that the issue has been fully resolved, and all affected services are now operating as expected. We appreciate your patience and understanding.
We are currently investigating an issue causing slower-than-normal page loading times. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience and appreciate your patience. We will provide further updates as soon as we have more information.
Report: "Service Degradation"
Last updateThe team is happy to report that the issue has been fully resolved, and all services are operating as expected. We appreciate your patience and understanding.
We are continuing to monitor for any further issues.
The team is monitoring an issue that may impact some of our customers. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Service Degradation"
Last updateThe team is happy to report that all affected services are operating as expected. We appreciate your patience and understanding.
The team is investigating an issue that may impact some of our services. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Service Degradation - Third-party Provider (Boomi)"
Last updateThe team is happy to report that the outage with one of our downstream providers, Boomi has been resolved. All affected services are now operating as expected.
The team is still monitoring the outage with our downstream provider, Boomi. We will provide another update as soon as we have more information.
The team is investigating an outage with one of our downstream providers, Boomi. This third-party outage will impact any of our customers who are using Boomi as a connection to Cube. We understand the importance of our services to your operations and appreciate your patience. We will provide updates as soon as we have more information.
Report: "Dashboards - Service Degradation"
Last updateThe team is happy to report that our dashboard functionality is fully operational. We appreciate your patience and understanding.
The team has confirmed that our dashboard functionality is currently operational and they are monitoring the application to ensure that everything continues to work as expected. We will continue monitoring the situation closely and provide another update soon.
The team is investigating an issue that is impacting our dashboard functionality. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Google Sheets - Service Degradation"
Last updateThe team is happy to report the issue impacting our customers using Chrome with our Google Sheets add-on has been resolved, and all affected services are now operating as expected. If you are still experiencing any issues, please try clearing your browser cache which should resolve the issue fully. We appreciate your patience and understanding.
Customers using Chrome with our Google Sheets add-on should see the issue resolved for them at this time. The team is still closely monitoring the application to ensure that everything is working as expected. We appreciate your understanding and patience during this time. We will continue monitoring the situation closely and provide another update soon.
The team is still in the process of implementing a solution for our customers using Chrome with our Google Sheets add-on. We appreciate your understanding and patience during this time. We will continue to provide updates as we work towards a resolution.
The team has identified an issue impacting some customers using Chrome with our Google Sheets add-on. The team is now working to implement a solution. Further updates will be provided as we progress.
The team is investigating an issue that is impacting our Google Sheets add-on. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Service Degradation"
Last updateThe team is happy to report that the issue has been fully resolved, and all affected services are now operating as expected. We appreciate your patience and understanding.
The team has determined and resolved the issue that was impacting our services, and they are monitoring the application to ensure that everything is working as expected. We will continue monitoring the situation closely and provide another update soon.
The team is investigating an issue that may impact some of our services. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.
Report: "Portal Issues"
Last updateThe incident has been fully resolved, and the portal application is functioning as expected.
Our team has identified an issue that is affecting our portal application. The root cause of the issue has been identified, and our team is working towards a resolution.
Report: "Add-ons & Portal Issues"
Last updateThe incident has been fully resolved, and all systems are functioning normally.
The root cause of the issue has been identified and our team is working towards a resolution. Thank you for your continued patience.
Our team is currently investigating an issue that is affecting both our add-ons and portal applications. We will provide updates once we have more information.
Report: "Some Web Portal Pages Inaccessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’ve determined the root cause of the issue with the web portal and our engineers are actively working to resolve it. We will provide more information as soon as it becomes available.
Report: "Google Sheets add-on Performance"
Last updateThe Google Sheets performance issues experienced by some of our users have now been resolved.
There is currently an issue affecting the performance of the Google Sheets APIs. Our engineers will continue to monitor the issue closely and provide an update as things progress.
We are investigating a potential performance issue with our Google Sheets add-on. We will provide more details as soon as more information is available.
Report: "Sage Intacct Import Permissions Error"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Sage Intacct imports are returning a "Incorrect Intacct XML Partner ID or password" error message. We are actively looking in to this with Intacct.