Historical record of incidents for Crypto.com
Report: "Stock and ETF maintenance"
Last updatePlease be informed that stock and ETF trading is currently undergoing maintenance in the Crypto.com App . <b>During this period, new orders and cash withdrawals will be paused.</b> Other services will not be impacted.
Report: "System Maintenance for Stock and ETF Trading"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
Please be informed that maintenance will start on 31 May 13:45 UTC
Please be informed that stock and ETF trading will undergo scheduled maintenance in the Crypto.com App on 31 May 2025, 14:00 UTC. It is expected to last approximately four hours and should be completed by 31 May 2025, 18:00 UTC.During this period, new orders and cash withdrawals will be paused.If you plan to place orders or make withdrawals from your Stocks Cash Account, please do so before the maintenance period begins.Other services will not be impacted.
Report: "Trading and Deposit of SHRAP are temporary paused"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Trading and Deposit of SHRAP are temporary paused
Report: "Maintenance for Crypto purchases with Credit/debit card, Google Pay, Apple Pay, Paypal"
Last updateIn the period 04:00 - 6:00 UTC on Tuesday, May 20, 2025 one of our vendors will be performing maintenance. It is possible that during this period our users experience difficulties with completing Crypto purchases with their credit/debit card, these include, Google Pay, Apple Pay, Paypal wallets. Users can still use bank transfers to fund their fiat wallets as an alternative.Note: this is maintenance does not impact our Crypto.com Visa Card product.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Ethereum Pectra Upgrade"
Last updatePlease be informed that Ethereum’s Pectra upgrade is complete. Deposits and withdrawals of tokens on the ERC-20, Cronos zkEVM, Arbitrum One, Arbitrum Nova, Base, zkSync Era, Blast, Optimism, Lisk, Scroll, Starknet, Metis, Polygon, and Zircuit networks have resumed in the Crypto.com App and on the Crypto.com Exchange.
Verification is currently underway for the maintenance items.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Intermittent issues with Exchange Grid Bots"
Last updateThis incident has been resolved.
We are experiencing some intermittent issues affecting the Exchange Grid Bots. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Intermittent issues with Exchange Grid Bots"
Last updateWe are experiencing some intermittent issues affecting the Exchange Grid Bots. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Issues with AUD Fiat Wallet Vendor Monoova withdraw/deposits"
Last updateOur AUD Fiat Wallet Vendor Monoova its currently experiencing some issues. Until its resolved users will not be able to use Monoova for AUD fiat deposit/withdraw. For now, please use our alternative AUD vendor "Assembly Payments" instead. Will update status once the issue is resolved.
Report: "Issues with AUD Fiat Wallet Vendor Monoova withdraw/deposits"
Last updateThis incident has been resolved.
Our AUD Fiat Wallet Vendor Monoova its currently experiencing some issues. Until its resolved users will not be able to use Monoova for AUD fiat deposit/withdraw. For now, please use our alternative AUD vendor "Assembly Payments" instead. Will update status once the issue is resolved.
Report: "[IMPORTANT] Temporary Pause on Trading Bot Services"
Last updatePlease be informed that Trading Bots on the Crypto.com Exchange will undergo maintenance on 29 April 2025 at 23:00 UTC. The process will take approximately seven hours, during which time the following services will be impacted: Creation of DCA, TWAP, Funding Arbitrage, and Grid Bots will be paused and will be resumed after the upgrade.Existing TWAP Bots will be canceled along with open orders. Users may recreate their bots after the maintenance is complete.Existing DCA and Grid Bots will be paused and will resume after the maintenance is complete.Kindly review your open Trading Bot orders and take any necessary action prior to the upgrade. We will notify you once the upgrade is complete. You can also check the status page.Other services will not be impacted. Thank you for your patience and rest assured that your funds are safe, as always.If you have questions, please contact us at chat.crypto.com. We're here to help.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "AED Fiat wallet vendor Standard Chartered Maintenance"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
Our AED fiat wallet vendor "Standard Chartered" will be undergoing maintenance on 26th April, starting from 2:00pm UTC and expected to complete by 6:00pm UTC.During this period, users relying on Standard Chartered will be unable to initiate FIAT AED withdrawals.
Report: "USD SWIFT and SGD Fiat wallet vendor Standard Chartered Maintenance"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
Our SGD and USD SWIFT fiat wallet vendor "Standard Chartered" will be undergoing maintenance on 26th April, starting from 2:00pm UTC and expected to complete by 6:00pm UTC.During this period, users relying on Standard Chartered will be unable to initiate FIAT SGD and USD SWIFT withdrawals.
Report: "Intermittent issues with Exchange Web and App"
Last updateWe are experiencing some intermittent issues with Exchange Web and App due to a temporary network interruption in the AWS data center.Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Report: "Intermittent issues with Exchange Web and App"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are experiencing some intermittent issues with Exchange Web and App due to a temporary network interruption in the AWS data center. Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Report: "Intermittent Issue with Crypto.com Visa Card 3D-Secure SMS Authentication"
Last updateWe have identified an issue with sending SMS OTP. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Intermittent Issue with Crypto.com Visa Card 3D-Secure SMS Authentication"
Last updateThis incident has been resolved.
We have identified an issue with sending SMS OTP. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Issues with SCB USD SWIFT Singapore Deposits / Withdrawals"
Last updateThis incident has been resolved.
We are currently experiencing a temporary interruption affecting USD international transfers for Singapore users. Our teams are actively working to restore the service.We apologize for any inconvenience and thank you for your patience.
Report: "Issues with SCB USD SWIFT Singapore Deposits / Withdrawals"
Last updateThis incident has been resolved.
We are currently experiencing a temporary interruption affecting USD international transfers for Singapore users. Our teams are actively working to restore the service. We apologize for any inconvenience and thank you for your patience.
Report: "EUR Fiat Wallet Vendor OpenPayd Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
One of our EUR fiat wallet vendor "OpenPayd" will be undergoing maintenance on 22nd March 2025 3:00am(UTC) - 4:00am(UTC) During this period, users will not be able to use OpenPayd for EUR fiat deposit/withdrawal.- Users can use our alternative EUR vendor "Banking Circle" instead during this period.- For existing deposit/withdrawal through OpenPayd, it will be resumed once the maintenance is complete.
Report: "Unable to process account closure requests"
Last updateThis incident has been resolved.
We are currently experiencing intermittent issues with account closure requests in the Main App. Our technical teams are investigating the root cause and working to resolve this with high priority. We appreciate your patience and will provide updates as soon as they become available.
Report: "Unable to process account closure requests"
Last updateThis incident has been resolved.
We are currently experiencing intermittent issues with account closure requests in the Main App. Our technical teams are investigating the root cause and working to resolve this with high priority. We appreciate your patience and will provide updates as soon as they become available.
Report: "Unable to create Sport prediction orders"
Last updateThis incident has been resolved.
We are currently experiencing some issues related with Sports prediction orders. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Intermittent Issue with Crypto.com Visa Card 3D-Secure SMS Authentication"
Last updateThis incident has been resolved now. The issue was identified and fixed. SMS OTPs are coming through without any further concerns, we apologize for any inconvenience this might have caused on your end.
We have identified an issue with sending SMS OTP. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Prime users unable to create margin orders"
Last updateThis incident has been resolved.
We are currently investigating an issue where prime users are unable to create margin orders. We will update as soon as the issue is resolved.
Report: "Euro fiat Openpay deposit and withdrawals delays for Crypto.com Main App"
Last updateThis incident has been resolved.
One of our Euro Fiat Wallet providers, <b>OpenPayd</b>, is currently having issues. During this period, users may experience short delays with their OpenPayd Euro Fiat deposits and withdrawals. <b>Users are encouraged to select our alternative vendor "Banking Circle" to resume their EURO fiat deposit operations. </b> Please be assured your EURO fiat deposits / withdraws will not be lost.
Report: "For U.S. and Canadian Users: Crypto.com Custody Trust Company"
Last updateThis incident has been resolved.
The transfer of all U.S. and Canadian customer digital assets to Crypto.com Custody Trust Company is now complete.
Following the launch of Crypto.com Custody Trust Company, all U.S. and Canadian customer digital assets will be transferred to our trust company for custody. This is all within the Crypto.com family of companies, and all impacted users will continue to have full access to their accounts and funds leading up to, during and following the transition. We will confirm when this transition is complete.
Report: "UAE AED deposit via IPI delay"
Last updateThis incident has been resolved.
Our UAE fiat wallet vendor "Standard Chartered Bank" is having issues processing AED deposits (via IPI) Deposit via RTGS remain unaffected Our teams are looking into this issue with our vendors with the highest urgency
Report: "Brazil PIX payment network delays"
Last updateThe issue was identified and fixed by our vendor and this incident has been resolved.
The team is aware of a vendor issue that is causing delays on the PIX payment network
Report: "Sports and Leverage Tabs taking too long to load"
Last updateThe issue was identified and fixes were implemented. Sport and Leverage tab loading normally.
We are currently experiencing some issues with Sports and Leverage tabs. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Slow Performance on Crypto.com Main app"
Last updateThis incident has been resolved.
We have scaled up our systems and most users should not be experiencing slowness anymore. Our team will continue to monitor the situation closely to ensure stability.
We are currently experiencing some performance issues on Crypto.com Main app, we're working on it at the highest urgency. Thank you for your understanding.
Report: "Intermittent Issues with US/Canada Fiat Wallet, Cards, Limit orders and UpDown Options"
Last updateThis incident has been resolved.
We are experiencing some intermittent system issues related to the US and Canada fiat wallets, as well as Crypto.com card operations across all regions. UpDown options are also intermittently impacted. Users will experience error messages when interacting with these features. You may see your Crypto.com Visa card balance temporarily incorrect, please be assured your balance is not lost. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Issues with US ACH Pull Instant Deposit"
Last updateThis incident has been resolved.
There is currently an issue with US ACH Pull Instant deposit. This will impact user's using this fiat payment method for: - USD Fiat ACH Pull Instant deposit - USD Fiat ACH Pull instant deposit for Updowns/ Sports prediction and equities Please be assured your existing deposits are not impacted by this.
Report: "Crypto.com NFT is temporarily unavailable due to maintenance"
Last updateThis incident has been resolved.
Crypto.com NFT is temporarily unavailable due to maintenance, sorry for the inconvenience. It will be available very soon.
Report: "Crypto.com NFT is temporarily unavailable due to maintenance"
Last updateThis incident has been resolved.
Crypto.com NFT is temporarily unavailable due to maintenance
Report: "US Crypto.com Main app / Web logged out user intermittent issues"
Last updateThis incident has been resolved.
For our Crypto.com Main app, and Main app Web users who are currently logged out, they may experience some issues to re-login. We're working to restore the issue.
Report: "Issue with US related activities in Crypto.com Main app and Crypto.com Web"
Last updateThis incident has been resolved.
We are currently having some issues with the Crypto.com main app, for US users, these features are currently slow or unavailable: - Derivatives Trading - Sports Prediction - Stocks and Shares
Report: "Delays with placing UpDown / Strike options and Sports Prediction"
Last updateThis incident has been resolved.
We have identified some delays with placing UpDown / Strike options and Sports prediction. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Intermittent Issues with US/Canada Fiat Wallet, Cards, Limit orders and UpDown Options"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are experiencing some intermittent system issues related to the US and Canada fiat wallets, as well as Crypto.com card operations across all regions. UpDown options are also intermittently impacted. Users will experience error messages when interacting with these features. You may see your Crypto.com Visa card balance temporarily incorrect, please be assured your balance is not lost. Our teams are looking into this issue with our vendors with the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Report: "Issue with stocks and shares screen list"
Last updateThis incident has been resolved.
We are currently having some issues with the stocks and shares screen, only top 10 gainers / loser market cap data is available. Please wait whilst we are fixing this on highest priority. Thank you for your understanding.
Report: "UAE FIAT deposit delays"
Last updateThis incident has been resolved.
Our UAE fiat wallet vendor "Standard Chartered Bank" is having issues processing FIAT (AED, USD) deposits. Our teams are looking into this issue with our vendors with the highest urgency
Report: "Trading and Deposit of SHRAP are temporary paused"
Last updateWe are continuing to monitor for any further issues.
Trading and Deposit of SHRAP are temporary paused
Report: "Crypto.com Main app - reports of SG users unable to deposit into Airdrop Arena and Defi Yield"
Last updateThis incident has been resolved.
We are aware of the issue and is working on the highest priority to get this resolved.
Report: "SGD deposits via SG fast are delayed"
Last updateThis incident has been resolved.
We are aware of the issue and are currently working with the highest priority. Rest assured that your deposits will be credited very soon.
Report: "Slow Crypto Deposits"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of the issue and is currently working at the highest priority. Please be assured your deposits will be credited very soon.
Report: "Intermittent Issue with placing UpDown and Strike options"
Last updateThis incident has been resolved.
We have identified an issue with placing UpDown and Strike options. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Intermittent Issue with SMS OTP"
Last updateThis incident has been resolved.
We have identified an issue with sending SMS OTP. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Android Crypto.com Main app Staking screen freezing"
Last updateVersion 3.199.01 has been released on the Google Playstore, resolving the issue with the staking screen.
The minor app fix is now ready and currently waiting for Google Playstore approval.
We have identified an issue with Android version of Crypto.com Main app, where users are unable to access their staking screen.
Report: "Some users unable to see their Crypto.com Main app wallet balance"
Last updateThis incident has been resolved.
We have identified an issue where some users are unable to see their Crypto.com Main app wallet balance. Please be assured your balance is not affected, we're working on this at the highest priority.
Report: "EUR fiat Openpayd deposit/withdraw delays"
Last updateThis incident has been resolved.
One of our Euro Fiat Wallet providers, OpenPayd, is currently having issues. During this period, OpenPayd users may experience intermittent issues with their Euro Fiat deposits and withdrawals. Please pause any planned deposits via Openpayd during this time and expect a delay until service resumes. For withdrawals, please expect a delay until service resumes.
Report: "Intermittent Connection Issues for US Crypto.com Main App users"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
There's been reports of some of our US Crypto.com Main App users experiencing intermittent connection issues. Please bear with us, we are currently investigating at the highest priority.
Report: "DC Bank CAD FIAT Vendor deposit interruption"
Last updateThis incident has been resolved.
One of our CAD fiat wallet vendor "DC Bank" is having issues processing FIAT deposits. - You are advised to use our vendor “Payper” instead. - For existing deposit intention/action through DC bank, please pause it and expect the fund-in to be delayed until DC bank resumes.
Report: "SMS not received for users in +971 (UAE) phone region"
Last updateThis incident has been resolved.
We have identified an issue with sending SMS to (+971) UAE phone region. Please bear with us whilst our teams are currently investigating this with the highest priority.
Report: "Intermittent Issue with CAD Fiat wallet"
Last updateThis incident has been resolved.
One of our CAD fiat wallet vendor "Payper" is having intermittent issue. - Current users on "Payper" will not be able to make new fiat deposit and withdrawal at this moment. - You are advised to use our main vendor "DCBank" instead. - For existing deposit intention/action through Payper, please pause it and expect the fund-in to be delayed until Payper resumes.
Report: "Intermittent Issue with CAD Fiat wallet"
Last updateThis incident has been resolved.
One of our CAD fiat wallet vendor "Payper" is having intermittent issue. - Current users on "Payper" will not be able to make new fiat deposit and withdrawal at this moment. - You are advised to use our alternative vendor "DCBank" instead. - For existing deposit intention/action through Payper, please pause it and be expected the fund-in will be delayed until Payper resume.
Report: "Intermittent Issue with Exchange Web and App"
Last updateThis incident has been resolved.
We are experiencing some intermittent issues with Exchange Web and App Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Report: "Performance Issues with User Signup on Crypto.com Main App"
Last updateThis incident has been resolved.
We are currently experiencing some performance issues relating to new user sign up for Crypto.com Main app. Our teams are currently working on it.
Report: "Exchange login issue"
Last updateThis incident has been resolved.
Please note that we are currently experiencing a login issue at Crypto.com Exchange. The following services are impacted: 1. Exchange App and web login 2. Main app balance We are currently investigating the issue. ETA will be provided once available.
Report: "CSPR Token Deposit and Withdrawal Paused"
Last updateThis incident has been resolved.
Deposits and withdraws for CSPR token have been temporarily paused on Crypto.com Main App and Exchange as a precautionary measure due to the security breach on the CSPR network. Staking and unstaking for CSPR token are also paused on Crypto.com Main App and Exchange due to the Casper network halt. We will resume staking and unstaking shortly after the network resumes. More info here: https://x.com/casper_network?lang=en Trading of this token is not affected.
Report: "Intermittent Issue with SGD Fiat Withdrawal"
Last updateWithdrawals were observed to be stable. Issue is marked as resolved. Thank you very much for your attention and patience in this.
Issue was resolved by our vendor and we observed successful SGD FIAT withdrawals. We continue to monitor the situation.
Teams continue to work on the issues with our vendors.
We are experiencing some intermittent system issues related to SGD fiat withdrawal. Our teams are looking into this issue with our vendors with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Report: "Issue identified with app login and signup"
Last updateThis incident has been resolved.
Login and sign up may be impacted. We are currently investigating this issue.
Report: "Crypto.com Visa Cards - Card payment transaction issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with processing Crypto.com Visa card transactions using (3DS authentication). Please bear with us whilst our teams are investigating. Top ups to the Visa card is unaffected.
Report: "GALA token deposits and withdrawals are temporarily paused"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issue with Email Verification."
Last updateIssue was identified and resolved by our corresponding vendor. We are closing monitoring the situation. Thank you very much for your patience in this.
We are aware of a current incident where customers are not receiving email verifications. Teams are working on this urgently and we shall provide status update as soon as we can. Thank you very much for your attention.
Report: "Crypto.com App: Issues with placing Strikes and Updown Options orders"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
There is currently an issue placing Strikes and Updown Options orders within the Crypto.com App. Please bear with us whilst the team is working on this.
Report: "Euro Fiat wallet vendor Banking Circle maintenance"
Last updateThis incident has been resolved.
One of our EURO fiat wallet vendor "Banking Circle" is currently undergoing maintenance. - Current users on "Banking Circle" will not be able to make new fiat deposit at this moment. - New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead. - For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume.