Is Crucial Hosting Down Right Now? Check if there is a current outage ongoing.

A fix has been implemented and we are monitoring the changes.

Be advised our internal monitoring has indicated that some Shared/Reseller/VPS Hosting servers have become temporarily unavailable.This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability.We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.

Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable.This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

A fix has been implemented and we are monitoring the changes.

Be advised our internal monitoring has indicated that some Shared/Reseller/VPS Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.

Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

The issue affecting WordPress website logins has been successfully resolved.

All WordPress websites are experiencing login issues due to a Recaptcha problem. We are actively investigating the issue and will provide updates on the status page as soon as more information becomes available.

The website hosted on "vmsh50.ha-node.net" are now operational, the server is stable, and the cPanel access issue has been resolved.

Websites hosted on the server vmsh50.ha-node.net are not operating normally and access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.

This incident has been resolved.

Server vmsh50.ha-node.net is working fine. SSH & WHM login is working fine. Websites on the server checked and they are working. We are still monitoring this server.

Websites hosted on the server vmsh50.ha-node.net are operating normally. However, access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Be advised our internal monitoring has indicated that the multiple shared hosting servers are experiencing high load and intermittent service interruptions. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

There's temporary issue with networking module, which has been resolved by our administrators. We've conducted checks to ensure that all the services and resources functional.

Our team is investigating this and will update the status accordingly.

The issue with MySQL has been resolved now.

We have identified the issue with the MySQL service and we are in process to restoration of the database.

Our internal monitoring has indicated that the Reseller Hosting server 'vmrs46.ha-node.net' currently has an issues with the MySQL service. This may be impacting MySQL connectivity to your website, with the error "Error establishing a database connection". We are actively investigating and further updates will follow in the next 60 minutes.

This issue has been resolved.

Our software providers have found a resolution for this issue, which has been applied to a majority of our Shared Hosting services as of 27/01/2023. If you are still experiencing an issue with repeated 503 issues on page load, please reach out to our support team with any relevant steps to replicate and we'll be happy to review.

We are experiencing an issue where some cPanel Shared Hosting customer sites are returning a 503 error on some page loads. The issue has been identified and we are working with upstream software providers for a solution. We will update this status page as more information is available.

This incident has been resolved.

Our administrators are aware of an issue that may cause delays to our ticket system. This issue may affect your ability to submit tickets through email or see email responses to tickets. You can create, view and update tickets in the support portal at https://control.crucial.com.au/index.php/login We will provide an update when there is a significant change in the situation.

This incident has been resolved.

A fix has been implemented for this issue and we are currently monitoring the results. We will provide more information once we have confirmed the issue is fully resolved.

Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline. Additionally, ticket responses will be delayed until the issue is resolved. Please contact us through our Help Center to submit a support request if necessary. https://support.crucial.com.au We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.

The issue with MySQL has been resolved now.

We are still working on this to get it resolved and will keep posted.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

The issue has been identified and we are working on it.

Our internal monitoring has indicated that the Reseller Hosting server 'rs40-eqx3-syd.ha-node.net' currently has an issues with the MySQL service. This may be impacting MySQL connectivity to your website, with the error "Error establishing a database connection". We are actively investigating and further updates will follow in the next 60 minutes.

Our system administrators have re-enabled public access to all backup servers. This incident is now resolved.

An issue has been identified which affects the ability for customers to self-restore using the Crucial backup infrastructure. Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure. All backups remain operational, and all backup data is secure. Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.

This incident has been resolved.

We are aware of an issue on our website concerning new domain registrations. When attempting to register a new domain name under the .au space, the domain name will show as unavailable even if it is available. We have identified the issue being caused by an upstream provider and are working to resolve this. This impacts only new domain registrations under .com.au .net.au .org.au .id.au .asn.au .au

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue which is causing degraded performance to our network.

We experienced an issue with DNS resolution for some services under the ha-node.net domain name. This has been resolved now and services are back online.

Our monitoring has alerted us to an outage within our shared hosting on ha-node.net. Our administrators are currently investigating the issue,

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.crucial.com.au), as well as our ticket and billing portal (control.crucial.com.au) This appears to be due to an issue with an upstream provider, however we are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

A Blaze compute node xnsrv34.blaze.apdcsy1.crucial.com.au is offline. We have migrated the impacted customer VMs to alternate compute nodes and these VMs have been rebooted and are online again.

This incident has been resolved.

Please be advised that we have been alerted to an issue with email delivery for some hosts that reside on our address space. Please see the following link for details: https://support.crucial.com.au/en/knowledgebase/article/outgoing-mail-rejected-by-uceprotect-level-3-faqs-cr We are closely monitoring this situation, and taking the appropriate action for any service that violates our terms and conditions.

This incident has been resolved.

We are still investigating the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.

We are continuing to investigate the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.

Our Technical Operations team are currently troubleshooting an issue which has caused issues with our support systems, phone and ticket. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our support systems are operational.

This incident has been resolved.

Be advised that the VPS Hypervisor xnsrv057.lin.oa.syd1.crucial.com.au has been rebooted for emergency maintenance. As a result, VPS services which reside on this hypervisor will not be accessible or connectable. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

cPanel has released an update which fixes the Java Log4j Remote Code Execution Vulnerability (CVE-2021-44228). We have confirmed this update has been applied to all of our shared & reseller hosting servers. This update will have also applied to our Managed cPanel clients during the nightly cPanel updates. We are continuing to monitoring all shared, reseller and managed services in the usual manner.

We are investigating the impact of the reported Java Log4j Remote Code Execution Vulnerability (CVE-2021-44228) on our managed clients and infrastructure. Packages have already been automatically updated with the upstream patches when available from vendors. When updates are not available from upstream vendors, we are investigating the next best course of action to ensure all systems and services remain secure.

This incident has been resolved.

Our administrators have rebooted the server and all services are available again. A database consistency check is currently being performed on the server. We are investigating the cause of the issue and will continue monitoring the server in the usual manner.

Be advised our internal monitoring has indicated that the Shared Hosting server vmsh54.ha-node.net is currently unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

Be advised that the VPS Hypervisor xnsrv056.lin.oa.syd1.crucial.com.au has been rebooted for emergency maintenance. As a result, VPS services which reside on this hypervisor will not be accessible or connectable. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

The server has been successfully rebooted and is currently running a database consistency check. We are continuing to monitor the server in the usual manner.

Be advised our internal monitoring has indicated that the Performance Hosting server vmsh02.performance-hosting.com.au is currently experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Our transit providers device is back online and we have re-enabled traffic over those links.

One of our transit providers has had an unscheduled outage at 12:20 (AEST) which was causing reachability issues from select overseas locations. We have re-routed traffic to other providers while we monitor the situation.

This incident has been resolved.

Please be aware our domain-name registrar is currently experiencing issues with their domain-management platform. This means that domain registrations, transfers and renewals may not be immediately processed. All orders placed will be processed as soon as our registrar is able. Additionally, name-server and WHOIS updates will not be possible at this time, and will need to be performed after the issues are resolved with the domain-management platform. We are monitoring the situation and will provide an update to this page if there is a significant change to the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Be advised that the VPS Hypervisor xnsrv057.lin.oa.syd1.crucial.com.au has been rebooted for emergency maintenance. As a result, VPS services which reside on this hypervisor will not be accessible or connectable temporarily. We are working to resolve this with top priority and will provide an update in 30 minutes, or if there is a significant change in the situation.

This incident has been resolved.

Please be advised that we have been alerted to an issue with email delivery for some hosts that reside on our address space. Please see the following link for details: https://support.crucial.com.au/en/knowledgebase/article/outgoing-mail-rejected-by-uceprotect-level-3-faqs-cr We are closely monitoring this situation, and taking the appropriate action for any service that violates our terms and conditions.

We have been monitoring this situation and services have remained stable. This incident is now resolved.

Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

An update was pushed out on Friday afternoon and we have been monitoring closely over the weekend. This matter appears to be resolved, however, if anyone is still having similar issues, please attempt a restart on your devices and refer to our manual fix which can be found here - > https://support.crucial.com.au/en/knowledgebase/article/resolving-issue-with-letsencrypt-root-certificate-update If any issues still persist, please submit a support ticket via the Client Area - > https://control.crucial.com.au/knowledgebase.php?id=332-how-to-submit-a-support-ticket

We are continuing to monitor this situation. LetsEncrypt SSL Certificates that are currently in use will still show the old, now-invalid certificate in their CA Bundle. To get emails and web traffic working as normal again, the most straightforward solution is to uninstall and reinstall your current certificate, but download the new CA Bundle. A link on how to apply these changes can be found here - > https://support.crucial.com.au/en/knowledgebase/article/resolving-issue-with-letsencrypt-root-certificate-update

We are monitoring the impact of the recent Let's Encrypt change. If you are impacted by this update as a temporary work-around please use one of the following options: Log into Webmail. Please see the following guide- > https://support.crucial.com.au/en/knowledgebase/article/how-to-access-your-email-in-webmail - OR - Update your email program to the following alternate ports for IMAP and POP which can be found below. Non-SSL IMAP (Incoming) : 143 Non-SSL POP (Incoming) : 110 Non-SSL SMTP (Outgoing) : 587 Please see our email setup guide here - > https://support.crucial.com.au/en/knowledgebase/article/email-setup-guides

On September 30 2021, Let's Encrypt updated their ROOT certificate. The ROOT certificate is responsible for issuing SSL Certificates by Let's Encrypt. This change has caused the older ROOT certificate (DST Root CA X3) to no longer be accepted, this has been replaced with ISRG Root X1. Some Email programs may still be referencing the older Root Certificate being (DST Root CA X3) and causing the mail clients NOT to validate the SSL SMTP and IMAP connections. This may be an issue with older devices that are not compatible with the new ROOT certificate. For the full press release from Let's Encrypt please see the link below. https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/ As a temporary work-around please use these alternate ports for IMAP and POP which can be found below. Non-SSL IMAP (Incoming) : 143 Non-SSL POP (Incoming) : 110 Non-SSL SMTP (Outgoing) : 587 Please see our email setup guide here - > https://support.crucial.com.au/en/knowledgebase/article/email-setup-guides

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Be advised that the VPS Hypervisor xnsrv015.oa.apdcsy1.crucial.com.au has been rebooted for emergency maintenance. As a result VPS services which reside on this hypervisor will not be accessible or connectable. We are working to resolve this with top priority and will provide an update in 30 minutes, or if there is a significant change in the situation.

This incident has been resolved.

Please be advised that we have been alerted to an issue with email delivery for some hosts that reside on our address space. Please see the following link for details: https://support.crucial.com.au/en/knowledgebase/article/outgoing-mail-rejected-by-uceprotect-level-3-faqs-cr We are closely monitoring this situation, and taking the appropriate action for any service that violates our terms and conditions.

We have been monitoring this situation and services have remained stable. This incident is now resolved.

We have identified an issue with an upstream provider. Services have returned to normal and we are monitoring the situation.

We are currently investigating a networking incident which has caused some packet loss to services.

This incident has been resolved.

Please be aware that there is a fire drill currently underway at our Sydney office. While this is underway, there will be delays to ticket responses and Phone support.

This incident has been resolved.

The server has been successfully rebooted and is currently running a database consistency check. We will continue to monitor the server in the usual manner.

vmrs55.ha-node.net will be rebooted to resolve a process locking issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs55.ha-node.net is currently experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

We are currently investigating an issue affecting the FTP ( File Transfer Protocol ) functionality across shared and reseller servers.

This incident has been resolved.

Our DC team has replaced the failed hardware component and the server is back online. We are continuing to monitor in the usual manner.

We have identified a failed hardware component and our DC team is on-site to rectify it. Further updates will be provided within the next 60 minutes or if there is a change to this situation.

Be advised the server idera041.au.crucialx.net is currently inaccessible. This may be impacting access to backups hosted on this server. We are investigating and will have an update in approx 60 mins or if there is a change to this situation.

Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs63.ha-node.net experienced a system reboot at 08:40 AEDT this morning. This may have impacted access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. The server is now back online and a database consistency check is being performed. We are investigating the cause of this issue, and will continue to monitor in the usual manner.

Be advised our internal monitoring has indicated that the following Shared Hosting servers experienced a system reboot at 08:40 AEDT this morning: vmsh44.ha-node.net vmsh47.ha-node.net vmsh56.ha-node.net This may have impacted access to your website, email services, ftp services and access to the cPanel control panel. The servers are now back online and a database consistency check is being performed. We are investigating the cause of this issue, and will continue to monitor in the usual manner.

We have rolled out a fix to all affected servers and this issue is now resolved. If you are still experiencing email deliverability issues, please contact our support team and we will assist you with your inquiry.

A fix has been implemented and we are monitoring the results.

We are continuing to work on this issue with the highest priority. Our Sysadmins are testing a fix and once confirmed working, will be rolled out to the server fleet. Further updates will be provided within the next 60 minutes or sooner if applicable.

Be advised that there is currently an issue with the latest cPanel update and how they are configured to communicate with our spam filters. This may be impacting the deliverability of your emails at this time. We have identified a fix and are working to roll this out to all servers and resolve this with top priority. We will provide an update as the issue progresses or if there is a significant change in the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Shared and reseller servers were affected by a update to the LiteSpeed web server software this morning. The update included changes that caused the existing WAF (Web Application Firewall) configuration to behave undesirably. Connections to sites (primarily WordPress based) were triggering "false positives" and were being blocked with a 403 errors. The rules are designed to protect sites from SQL injection and brute-force attacks. We are currently in the process of rolling this back.

We are currently investigating this issue.

This incident has been resolved.

Following some package updates pushed into the CloudLinux repos, updates on some systems have been causing OpenSSL and PHP to break. The versions affected are OpenSSL 1.1.1i and Alt PHP 7.4. Please see the CloudLinux statuspage incident for further details including commands to verify this is the case and to rectify the issue: https://cloudlinux.statuspage.io/incidents/hygzxwy88ybh If you are a managed customer, please create a support ticket and we will address the issue for you.

This incident has been resolved.

The database consistency check has successfully completed. We will continue to monitor this server in the usual manner.

The server has been rebooted and is currently running a database consistency check. We are continuing to investigate the cause of the high load.

Be advised our internal monitoring has indicated that the Performance Hosting server vmsh01.performance-hosting.com.au is currently experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

We have monitored and tested the server's performance and can confirm that it is fully operational. Please get in touch with our support team if you experience any issues.

A fix has been implemented for this issue, all services are operating normally.

We are currently investigating database connection issues on the shared hosting server vmsh49.ha-node.net.

This incident has been resolved. This server underwent a MySQL upgrade last night, however during this process the upgrade failed and we executed a rollback to the previous version. After this rollback, while database services were running normally, customer sites could not connect to their respective databases. To resolve this required restoration of some internal mysql tables and service restarts to resolve the connection issues.

A fix is being implemented for this issue, and customers should begin to see services restore to normal over the next 10-20 minutes.

We are currently investigating database connection issues on the shared hosting server vmsh49.ha-node.net.

This incident has been resolved.

We are currently investigating an issue causing downtime on some of our shared-hosting servers and re-seller servers.

This incident has been resolved.

Our administrators have located a hardware issue, and are in the process of resolving it.

We are currently investigating this issue.

This incident has been resolved.

vmrs42.ha-node.net has been rebooted and is currently running a mysqlcheck. We will investigate the cause of the issue and continue to monitor this server in the usual manner.

Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs42.ha-node.net is experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue relating to a DDOS attack, the impact level is not fully known at this time.