Historical record of incidents for CrashPlan Group LLC
Report: "Release Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Release maintenance is dedicated to CrashPlan software and products. New features, enhancements, and bug fixes are examples of release maintenance.Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Report: "CrashPlan Cloud Console is Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have detected an issue with CrashPlan’s authority servers, and are investigating the issue.
Report: "CrashPlan Cloud Storage Issue, USA East"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are investigating an issue with storage servers *na-iad, *oa-iad, *pa-iad, *qa-iad, and *ra-iad located in our USA East destinations that is affecting backup and restore for a subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Cloud Storage Issue in PROe Cloud, USA West"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Fix implementation is in-progress. We will provide further updates on our progress as resolution continues. Thank you for your patience.
We are continuing to work on a fix for this issue.
The issue has been identified and the scope updated to include storage servers [a-e]re-sea & [a-e]ef-sea. Further updates will be posted as we progress towards resolution.
We are investigating an issue with storage servers cre-sea and dre-sea located in our PROe Cloud, USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Cloud Storage Issue: daa-ams"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with storage server daa-ams located in our PROe Cloud, AMS destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Cloud Storage Issue: aaa-sin"
Last updateThis incident has been resolved.
We have identified an issue with storage server aaa-sin located in our PROe Cloud, SIN destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Cloud Storage Issue: bca-sea"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have identified an issue with storage server bca-sea located in our US West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan US2 Performance Issue"
Last updateThis issue has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating a performance issue with our US2 Cloud POD. Access to the Console or performing work within the Console may be affected.
Report: "CrashPlan Web Restore Issues"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are aware of an issue that may impact a small amount of users attempting to perform web restores. Our team is actively working on identifying the root cause of the issue and working on a fix.
Report: "CrashPlan Web Initiated Restore Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of an issue impacting some users attempting web initiated restores. Our team has identified the cause of the issue and is working on a fix. Agent restores are not currently affected by this issue.
Report: "US2 CrashPlan for Small Business Cloud Storage Issue: dcb-sea"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have identified an issue with storage server dcb-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Enterprise Cloud Storage Issue: aea-dub"
Last updateThis incident has been resolved.
We have identified an issue with storage server aea-dub located in our EU West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan for Small Business Cloud Storage Issue: bmc-sea"
Last updateThis incident has been resolved.
Our engineers identified a continuing issue and have taken the storage server back offline for maintenance. We will update this incident periodically as we progress in its resolution.
A fix has been implemented and we are monitoring the results.
We have identified an issue with storage server bmc-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Login Failures"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are experiencing authentication failures. We are investigating the issue and will provide an update shortly.
Report: "CrashPlan Cloud Storage Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work towards a resolution on this issue. We will provide updates periodically as they become available.
We have identified an issue with multiple storage servers [AIG-SEA, CIG-SEA, DIG-SEA] that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "Intermittent Web Restore functionality failing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue
Report: "CrashPlan Web Restore Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Customers may experience issues performing restores from the web console at this time. We are investigating the cause and will post updates on our progress here.
Report: "CrashPlan Cloud Storage Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work towards a full resolution.
We are continuing to work towards a resolution on this issue. We will provide updates periodically as they become available.
We have identified an issue with storage server eca-sea that is affecting backup and restore for a small subset of users, and are working towards a resolution. We will update this incident periodically as we progress in its resolution.
We have identified an issue with storage server [ECA-SEA] that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "Crashplan is Experiencing Restore Issues"
Last updateThis issue has been resolved.
A fix has been implemented and we are monitoring the results.
Customers are experiencing restore failures. We are investigating the cause and will post updates on our progress here.
Report: "US2 CrashPlan Cloud Web Restore Issue Status"
Last updateThis issue has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor an issue impacting Web Restore functionality for a small subset of users.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue impacting Web Restore functionality for a small subset of users.
Report: "US1 CrashPlan Cloud Intermittent Login Failures"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The issue has been identified and a fix is being implemented.
We are experiencing intermittent authentication failures. We are investigating the issue and will provide an update shortly.
Report: "US2 CrashPlan Cloud Storage Issue: bsb-sea"
Last updateThis incident has been resolved.
We are continuing to work towards a full resolution.
The issue has been identified and we are working on a resolution.
We have identified an issue with storage server bsb-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "US2 CrashPlan Cloud Storage Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working on a resolution.
We have identified an issue with storage server bab-sea located in our USA West destination that is affecting backup and restore for a small subset of users, and are working on a resolution.
We have identified an issue with storage server bab-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Authentication Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected an issue with CrashPlan’s authority servers, and are investigating the issue.
Report: "CrashPlan Cloud Storage Issue - Seattle"
Last updateThis incident has been resolved.
We are continuing to work on a full resolution. As a result, a small subset of customers may see intermittent connectivity issues.
We are continuing to work on a full resolution. As a result, a small subset of customers may see intermittent connectivity issues.
We are continuing to work on a full resolution. A very small subset of issues remain.
We are continuing to work on a fix for this issue.
We have identified an issue impacting a few systems, which is affecting a small set of users in our SEA data center. Users who are impacted by this issue may experience problems with backup and restore. Some users have recovered, and are working normally. We are continuing work on a resolution for this issue.
The incident for storage server ehh-sea has been resolved. We are continuing to work on a resolution for storage server cce-sea.
We have implemented a fix for storage server ehh-sea and we are monitoring the results. We are continuing work towards a resolution for storage server cce-sea.
We are continuing to work on a fix for this issue.
We have identified an issue with storage servers cce-sea and ehh-sea located in our Seattle destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Storage Issue - Seattle"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have identified an issue with storage server ccg-sea located in our Seattle destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have identified an issue impacting user creation, modification, backup, and restore for a subset of users in the CrashPlan EU5 Cloud. The cause of the issue has been identified and we are working towards a resolution.
The issue has been identified and we are working towards a resolution
We are aware of issues affecting existing devices on the CrashPlan EU5 cloud, as well as reporting issues, and are investigating.
Report: "CrashPlan US2 Cloud Storage Node Issue - Destination PROe Cloud, SYD"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have identified an issue with storage node cea-syd located in our PROe Cloud, SYD destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan.com Website Intermittent Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of ongoing intermittent connectivity issues with our crashplan.com website and are working with our vendor to resolve them. We will post further periodic updates here. These issues do not affect the CrashPlan product itself.
Report: "CrashPlan.com Website Intermittent Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of ongoing intermittent connectivity issues with our crashplan.com website and are working with our vendor to resolve them. We will post further periodic updates here. These issues do not affect the CrashPlan product itself.
Report: "CrashPlan US2 Device Creation Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue impacting the creation of new devices in our US2 cloud.
Report: "US2 Enterprise and Small Business URLs are not Accessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of the us2.crashplan.com and us2.crashplanpro.com URLs being unavailable while the us5.crashplan.com and us5.crashplanpro.com alias URLs remain functional.
Report: "CrashPlan US2 Cloud Storage Node Issue - Destination PROe Cloud, US"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the system for any further issues.
We have identified an issue with storage node ija-iad located in our PROe Cloud, US destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Application Deployment Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of an issue affecting deployment of the CrashPlan application, and the ability to view Deployment Policies in the CrashPlan Web Console for some customers. We are actively investigating a fix for this issue at this time.
Report: "CrashPlan Client Authentication Issue - EU5"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating a problem affecting CrashPlan clients authenticating with the EU5 CrashPlan Cloud, impacting client backups and restores.
Report: "CrashPlan for Small Business Cloud Storage Issue - USA-West"
Last updateThis incident has been resolved.
Storage server acc-sea is now servicing most backup and restore requests and is being closely monitored.
The issue has been identified and a fix is being implemented.
We have identified an issue with storage server acc-sea located in our USA-West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
Report: "CrashPlan Cloud Authentication Issue - EU5"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected an issue with CrashPlan’s authority servers affecting EU5, and are investigating the issue.
Report: "CrashPlan for Small Business Console Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of an issue with viewing the CrashPlan for Small Business console and are looking into it.
Report: "CrashPlan Enterprise US2 Console Performance Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating a Console performance issue with our US2 Cloud POD. Access to the Console or performing work within the Console may be affected.
Report: "CrashPlan Enterprise Agent and Device Management Page Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
CrashPlan Enterprise Agent Installers and Upgrades are not currently available within the Agent Management Page. Device management pages also fail to load. Our team is working to restore functionality. Thank you for your patience.
Report: "CrashPlan for Small Business Billing Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have been notified of an issue with our automated billing system related to creating new accounts with CrashPlan for Small Business and are looking into it.
Report: "Intermittent Login Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue causing some CrashPlan for Small Business users to have intermittent problems logging into the agent and console.