Is Coveo Cloud HIPAA Down Right Now? Check if there is a current outage ongoing.

A fix has been deployed and has resolved this issue. Thank you for your patience.

Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue.

We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

A fix has been deployed and this incident has been resolved.

We've identified an issue affecting the latest versions of Atomic, Headless and React. Customers using these resources in their implementations might notice failures or unexpected behaviors: https://static.cloud.coveo.com/atomic/v3/* https://static.cloud.coveo.com/headless/v3/* https://static.cloud.coveo.com/atomic/v3.4/* https://static.cloud.coveo.com/headless/v3.4/* https://static.cloud.coveo.com/atomic-react/v3/* https://static.cloud.coveo.com/atomic-react/v3.1/* Our team is currently working on deploying a fix. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The upgrade is complete and security provider refreshes are now being processed normally.

The upgrade's start was delayed a bit, so refreshes have been processed normally since this notification was first published. They are being paused at this time and we expect the operation to take approximately 60 minutes from now.

Due to an ongoing database upgrade, security provider refresh operations are temporarily disabled. Your existing security identities and ongoing refresh operations were not affected, but new refreshes will be queued for processing and picked up after the upgrade is complete. We expect these operations to be paused for approximately 60 minutes. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The database upgrade is complete and source operations have resumed normally.

Due to an ongoing database upgrade, source refresh, rescan and rebuild operations are temporarily disabled. Your existing content and ongoing operations are not affected, but new ones will be queued for processing. We expect these operations to be paused for approximately 30 minutes. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

All production model rebuilds have now been completed. The incident has been resolved.

The fix has been deployed and validated. We have now begun rebuilding the impacted models but expect this process to take several hours. Live production models are being prioritized for immediate rebuilds while non-production ones will be left to be rebuilt as per their respective schedules in the coming week.

The issue has been identified and a fix is being rolled out.

We are investigating an issue impacting the Generative Answering API that is currently affecting a subset of models that were recently updated to the latest GPT-3.5 version, causing some minor variance in the answers returned to some queries. Our team is actively working on this issue and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

This incident has been resolved

Commerce advanced dashboards are showing limited historical data due to a data processing issue. We have identified the issue and are in the process of resolving it.

This incident has been resolved and no further issues have been reported since this incident was first reported.

A fix has been implemented and we are monitoring the results.

We've identified an issue affecting the Content Browser. Users may experience errors when attempting to use it. This only affects the Content Browser in the Coveo Administration UI, and functionality of the Search API is not impacted. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

This incident has been resolved.

Our infrastructure provider has fixed the issue and we are monitoring the services.

We're investigating an issue where an HTTPS error prevents accessing the Administration Console. APIs aren't impacted. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

All services have recovered, and the backlogs have been processed. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

We are starting to see recovery across affected services, and continue to monitor the situation closely. However, some services have built up a backlog of events that will take some time to process.

We've identified that logging in by email, or by following links in invitation emails to organizations is also impacted.

We've identified that the issue is also impacting crawling operations, so your documents may not be up to date. The Log Browser is currently inaccessible as well. Personalization features might be affected by the outage.

We are currently experiencing a data processing issue within the US region that is preventing events collected since 02:50 EST today from being processed accordingly. This impacts mostly reporting and analytics features. We are also seeing elevated error rates on the Push API, preventing documents and identities from being sent to Coveo properly. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

This incident has been resolved.

We've identified a minor issue affecting the Analytics report section of the Administration Console. Attempting to access a report will generate an incorrect URL with an extra forward slash after your organization ID. Removing it manually in your address bar and reloading the page will allow you to access the report normally. The fix is being worked on and will be deployed shortly. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified and resolved issue which caused a processing delay in Analytics Data between 6:00 PM (April 26th, EDT) and 3:00 AM (April 27th, EDT). No data has been lost, but customers attempting to view their data during this time may have noticed the delay. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

All affected models were rebuilt. This incident has been resolved.

A fix has been implemented and the affected models are starting to be rebuilt. We will continue to monitor the service until this process is completed, but we expect several hours of delay for all rebuilds currently queued to be processed.

The cause of the issue has been identified and a fix is being implemented. Thank you for your patience. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified an issue affecting Machine Learning model building. Model building is currently disabled and a subset of models that were rebuilt since April 11, 17h EDT might return results based on data outside of the specified range. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified and fixed an issue preventing a subset of customers from logging in to the Coveo Cloud through Service Provider (SP) initiated SSO between 16:40 and 21:00 (EST).

We've identified an issue preventing some source operations on Crawling Module version 1.72.12. Customers are advised to update to version 1.73.3. You can follow this documentation to do the update: <a href="https://docs.coveo.com/en/3266/index-content/crawling-module-rest-api-reference#updating-maestro">Update Maestro Documentation</a> If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

Thanks for your continued patience. The issue has been fixed, and we are actively monitoring this service.

We're starting to see recovery of the Analytics Read API.

We've identified an issue affecting Analytics Read API, preventing Analytics reports and exports to return data. Analytics events ingestion isn't impacted. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re investigating an issue affecting Salesforce sources refreshes where some operations fail with an “UNKNOWN_FATAL_EXCEPTION” error. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

A fix has been implemented, and we are monitoring the results. The backlog has been processed.

The issue has been identified.

We've identified an issue causing refreshes delays in the US region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The service is now fully operational. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

The issues have been resolved and our services are operating normally. We will continue to monitor the services. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

We're still in talk with our Cloud Provider but have no ETA to share as of now. We are actively working with them towards resolution.

We have identified a certificate caching issue with our cloud provider that could prevent sources to be up to date. We are actively working with them towards resolution. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The fix has been deployed.

We’ve identified a bug in the Query Pipelines section of the administration console, preventing users from adding to editing filters. We are working on a fix which will be released later today. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The fix has been deployed.

We’ve identified a bug in the Query Pipelines section of the administration console. When editing an existing ResultRanking RankingExpression using the new expression builder, multi-value expression @field=(val1,val2) have their parentheses stripped @field=val1,val2 which results in an invalid expression. This does not impact rules that already exist and haven’t been edited and saved. We are working on a fix which will be released next Monday. Until then, we suggest avoiding edition. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

Affected sources have caught up and the service is still fully operational since the last update. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

Thanks for your continued patience. Affected sources are gradually catching up.

We've identified an issue causing refresh delays on crawlers sources. Your content might not be up-to-date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We have identified and fixed a temporary degradation of our Usage Analytics services that occured between 10h41 AM-PM ET and 10h54 AM ET, which prevented UA events from being captured during that time window. The issue has been resolved. You can reach our support team through our <a href="https://support.coveo.com/">Help Portal</a>.

The fixed version has been deployed. Customers can either update manually or wait for the automatic update.

In relation to <a href="https://status-hipaa.cloud.coveo.com/incidents/hsxpzwfh4nc5">last week's incident</a>, we've identified an issue affecting the Crawling Module. Since the latest version of Maestro 1.54.3, sources will fail to refresh if you use a proxy to communicate with the Coveo Platform. We are working on a fix which we plan to release today. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

The fixed version has been deployed. Customers can either update manually or wait for the automatic update.

We've identified an issue affecting the Crawling Module, following a recent deployment. Impacted customers will see their Crawling Module sources stop processing documents after the update to version 1.53.16. We are working on a fix which we plan to release today. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The issue has been fixed and performance is back to normal. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.

We detected an issue causing an increased number of cache misses, thus leading to higher latency, on our Content Delivery Network for static.cloud.coveo.com. Customers will experience increased latency when accessing various Coveo web content. The actual queries aren't impacted, however. We are in communication with our Cloud Infrastructure Provider to mitigate or resolve the issue.

Upon being made aware of the vulnerability, we used a tool for software composition analysis that allowed us to pinpoint the vulnerable library in Coveo applications. Although some Coveo components were using the vulnerable library, we confirmed that the Java Virtual Machine (JVM) version used mitigated the Log4j attack surface by disabling a vulnerable configuration. We were also able to confirm that no customer data has been affected in connection with this vulnerability. In order to fully remediate the vulnerable component, our teams have taken the necessary steps to update the Log4j library. If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a>

The services continue to be fully operational since our last update and we’re closing this incident. As stated earlier, a more detailed explanation will be provided through the standard RCA process when it is completed. Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>. Thank you

The issues have been either resolved or mitigated and all our services are operating normally. We will continue to monitor the services. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

We are still in the phase of fully recovering our services but we wanted to provide you with an update. A more detailed and thorough explanation will be provided through the standard RCA process when it is completed. At 10:36am EST on December 7, 2021, the Coveo team became aware of issues with a third-party cloud services provider that had impacted multiple Coveo services. The provider has communicated that they have taken mitigation actions that show significant recovery in the impacted region. They expect to continue to see improved performance, but do not have an ETA for full recovery at this time. We are managing the situation and we will keep you informed as it evolves. Thank you

We've mitigated the issue impacting the Analytics write service. It is now operating normally again. We continue to monitor all services closely.

We've identified a new issue preventing the Analytics write service from accepting new events and are working on mitigating the impact.

We're seeing signs of recovery from our infrastructure provider and we are closely monitoring the impacted services.

We're still working on mitigation for our service which are still impacted.

We're still in talk with AWS but as of now, they still don't have any ETA to share.

We've updated the status of our components.

We've updated the status of our components. Again, still in talk with AWS but they have no ETA to share yet.

Our Infrastructure Provider has identified the issue and is actively working on addressing it but has no ETA to share at the moment.

We're still in talk with our Infrastructure Provider but have no ETA to share as of now.

Some of our services are impacted by an AWS issue - Crawling & Push API is delayed - Analytics events write is delayed - Models Building is delayed Search & models querying are not impacted. We're in talk with our provider and will post regular updates. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

Thanks for your continued patience. The issue has been fixed and we are actively monitoring this service.

We’ve identified an issue affecting our Search Pages service, preventing search pages edition. Queries are not impacted. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href=“https://support.coveo.com/“>Help Portal</a>

This incident has been resolved. All services have been operating normally since the last update.

We have identified a short-lived issue impacting Search and Authentication services in our Hipaa Cloud from 13:53 to 13:56 EST. We are monitoring the situation and will perform further investigation.

This incident has been resolved.

We have identified an issue affecting on-premise crawling modules being unable to reach our Cloud Infrastructure. Our team is investigating possible remediation strategies, but affected customers can also restart their crawling modules to resolve the issue or wait for an update that will be delivered automatically tonight. For instructions on restarting your crawling module, please see our <a href="https://docs.coveo.com/en/3266/index-content/crawling-module-rest-api-reference#restarting-maestro">Documentation</a> If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We have identified and corrected an issue that prevented sources from being displayed correctly in the Admin UI for the Hipaa environment today between 9:17 and 12:40 (GMT-4). The sources themselves were not affected and the issue has now been resolved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help

We have noticed intermittent connection errors to Salesforce <a href="https://help.salesforce.com/articleView?id=sf.create_test_instance.htm&type=5">sandbox</a> organizations for about 24 hours. This intermittently affects "Log in with Salesforce" in our administration console as well as sources editions and indexing operations <strong>on Salesforce Sandbox organizations</strong>. This doesn't affect their Production orgs. Nothing yet appears on their <a href="https://status.salesforce.com/products/Salesforce_Services">Status page</a>. This problem is beyond our control, and we invite you to contact Salesforce support if needed. To get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The service are still fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

This issue has been fixed and error rates are back to normal since 3h30 PM EDT We are actively monitoring the services.

We've identified an issue for both Analytics and Search services, leading to elevated error rates since 3h23 PM EDT and a working on a resolution. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Microsoft deployed a fix and suggests that the error rate for the service is rapidly decreasing. We will close this incident on our side but you can follow the issue on their own status page: https://status.azure.com/en-us/status Thank you,

Microsoft is experiencing issues with Azure Active Directory. This affects our customers using this services, including but not limited to "Log in with Office 365" in our Administration Console. This problem is out of our control but we're monitoring it. See their status page at https://status.azure.com/en-us/status. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The issue has been fixed and reports are accessible. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

We’ve identified the root cause and are working on fixing it.

We've identified an issue affecting Analytics Reports where customers get a "No resource found at the provided URI." error when opening the Reports in the Administration Console. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The issue has been fixed. Please report any problems through our <a href="https://support.coveo.com/">Help Portal</a>.

Google is currently experiencing issues with a number of their services (Google Drive, GMail, etc.) including Login with Google. This will affect some of our customers using these services. This problem is out of our control but we're monitoring it. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Everything is up to date and the services are still functional. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

The services are still up and running since the last update. We’re catching up with our ML Usage Analytics events backlog and expect to be done within ~3 hours. We’ll post a final update by then.

Our provider has mostly recovered and our services are still up and functional since our last update. We will keep our mitigation measures until tomorrow morning (Eastern time), reassess the situation then and update this incident. We are monitoring the situation and are in close communications with our provider.

Our provider is gradually recovering and our workarounds allowed us to stabilize the Analytics events writes. We are actively monitoring the service.

Indexing is fixed and the backlog has been processed. Some longer sources refreshes are still ongoing. This service is back to normal and we are actively monitoring it.

Our infrastructure provider is still working on getting this issue solved but has no ETA to share. You can follow their progression on <a href="https://status.aws.amazon.com/">AWS Service Health Dashboard</a>. In parallel, we're working on ways to mitigate the outage and will update you with our progress.

The issue is also impacting indexing so your sources content might not be up to date. We're still in close communication with our provider.

We've identified an issue affecting Usage Analytics Write APIs. A number of events sent since 8:14am Eastern time might be irrecoverable. We've identified the problem being with our infrastructure provider and we're in communication with them while they investigate. If you need help or to get in touch with us, please visit our <a href="http://www.coveo.com/en/support/get-help">Help Portal</a>

The backlog have caught up. A large proportion of events sent between 9:45pm and 11:58pm Eastern time on november 19th might be irrecoverable. All systems are back to normal, please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>. We apologize for any inconvenience.

The issue has been fixed and we resumed events consumption. A large proportion of events sent between 9:45pm and 11:58pm Eastern time on november 19th might be irrecoverable. We will post another update once the events in the backlog have caught up.

We've identified an issue affecting Usage Analytics Write APIs. A large proportion of events sent since 9:45pm Eastern time might be irrecoverable. We've identified the problem being with our infrastructure provider and we're in communication with them while they investigate. If you need help or to get in touch with us, please visit our <a href="http://www.coveo.com/en/support/get-help">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

A fix has been deployed and we are monitoring the service.

We've identified an issue affecting Pipelines where configurations are empty and are working on it. A fix will be deployed shortly. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The services are still fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

The issue has been fixed on our provider side and we are monitoring our services, which are still fully operational since the last update.

We have implemented workarounds to prevent impacts from this issue which has resolved the errors we were experiencing before. We are in contact with our provider until they fully resolve the issue.

Our infrastructure provider is currently experiencing issues, leading to elevated error rates for Coveo Platform and Search services. We're in communication with them while they investigate.

As explained before, this issue has been fixed and since then, affected customer have been contacted by our support team. Thank you

For customers who did not have any affected Push or Sitecore source, rebuilds of the affected sources will be launched by Coveo, so no further action is required on their side. Customers with affected Push or Sitecore sources will be contacted by Coveo Support shortly with instructions to re-push the affected content. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified an issue causing indexing delays on a subset of organizations. These organizations content might not be up to date. A fix has been rolled out in the last few minutes and we'll get in touch with impacted customers with the next steps. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified and fixed an issue affecting our Platform leading to higher than usual API error rates, including queries. It was a short lived issue from 11:40 AM to 11:42 AM EDT. We will perform further investigation. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

We've identified and fixed an issue affecting our Platform leading to higher than usual error rates when performing queries. It was a short lived issue from 1:41 AM to 1:44 AM EDT, affecting a subset of queries. We will perform further investigation. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

Between 4h16 and 4h44 (Eastern time), we experienced an issue affecting the Analytics service. Reporting functionality was unavailable to customers during this period. The write service wasn't impacted so no events were lost. Our teams will continue their investigation and take measures to prevent future occurrences of this problem. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a> Thank you,

The service are still fully operational. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

We are continuing to monitor for any further issues.

We've just experienced a short lived performance degradation between 8h51 and 9h01 Eastern time, affecting our Cloud Platform. The issue has been fixed and is under monitoring since. We're continuing our investigations. Thank you

We've identified and fixed an issue affecting the Search Service leading to higher than usual error rates when performing queries. It was a short lived issue from 2:11 PM to 2:19PM EDT, affecting a small subset (less than 10%) of queries only. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

This incident has been resolved, and the service has been fully operational since the last update.

Thanks for your continued patience. The issue has been fixed and we are actively monitoring the service.

Customers trying to login to Coveo Cloud Platform using Google auth may experience issues. Current sessions are unaffected. We will post regular updates until solved.

A fix was implemented and this incident has been resolved.

We've identified an issue causing refreshes delays. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The service is still fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

We've identified and fixed an issue affecting the Search Service leading to higher than usual error rates when performing queries. It was a short lived issue from 2:08 PM to 2:11PM EDT. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>

The service is fully operational since the last update. Please report any issues through our <a href="https://support.coveo.com/">Help Portal</a>.

A fix has been implemented and we are monitoring the results.

We've identified an issue affecting our Hosted Search Pages. Our team is investigating and will post regular updates until solved. This doesn't affect queries of customer using regular search interfaces. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>