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The queue of transfers has now been processed, and so this incident is now resolved.

Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed.We apologise again for any inconvenience caused.

Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved.We apologise again for any inconvenience caused and are working to resolve this as soon as possible.

Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination.We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme.You will still be able to make outbound account transfers from the Countingup app.We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

The queue of transfers has now been processed, and so this incident is now resolved.

Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed. We apologise again for any inconvenience caused.

Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved. We apologise again for any inconvenience caused and are working to resolve this as soon as possible.

Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has now been resolved, all delayed payments should now have succeeded. We apologise for any inconvenience caused.

Our provider has identified the issue and is working to reinstate the processing of Faster Payments.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Outbound account transfers are being delayed and will not show in the recipient’s account. Inbound account transfers are being delayed, and will not show on customer's accounts. They may also fail and be returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our provider has confirmed that the issue has been resolved. Any payments that were pending during this period have now been processed. If you had a payment returned to your account, you can now go ahead with a new payment request. All new payments should go through without any problems. We're really sorry for any inconvenience this may have caused to you and your business. All Countingup systems are now operational.

Our provider has confirmed that we are able to resume the processing of payments. All pending outbound payments will now be processed, and new inbound payments should go through without any problems.

We are continuing to work on a fix for this issue.

We are still working on this issue with the utmost priority. Further updates will be provided as the investigation progresses. All incoming and outgoing payments remain paused.

Our provider has identified the issue and is working to resolve it as quickly as possible. As the issue is currently under investigation, all incoming and outgoing payments have been paused.

One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the Faster Payments scheme. As a result, inbound and outbound transfers will not be received and will be returned to the sending account. We are actively working with our provider to resolve this matter as soon as possible. We apologise for any inconvenience this may cause.

Our provider has confirmed that the issue has been resolved. All pending outbound payments will now be processed, and new inbound payments should go through without any problems. We're really sorry for any inconvenience this may have caused.

Our provider has identified the issue and is working to resolve it as quickly as possible. All Countingup systems remain operational. As a reminder, you can still initiate outbound account transfers from the Countingup app. However, please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again.

One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the faster payments scheme. As a result, inbound transfers will not be received and will be returned to the sending account. You can still initiate outbound account transfers from the Countingup app, but please note that these transfers are currently delayed and will not reach their destination until the issue is resolved. You do not need to make the payments again. We are actively working with our provider to resolve this matter as soon as possible. We apologize for any inconvenience this may cause.

Thank you for your patience. We believe the issue has now been fully resolved.

Thank you for your patience. We believe the issue has been resolved, but we are continuing to monitor to ensure there are no further issues.

We are continuing to investigate this issue.

One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations. During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible. We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.

This incident has been resolved.

We believe that the issue has been resolved, but we are continuing to monitor the situation to ensure that all outbound account transfers to new payees are processing successfully. We apologize for any inconvenience caused.

One of our providers is experiencing technical difficulties, which is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has reported that they have resolved this issue, and we are now seeing outbound account transfers to new payees process successfully. We apologise for any inconvenience caused and will continue to monitor the situation.

One of our providers is experiencing technical difficulties, this is affecting outbound account transfers to new payees through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting: - Transactions on your Countingup card may not succeed - Display of new transactions in the Countingup app may be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Access to accounts has now been restored for all impacted customers. We apologise for any inconvenience caused. Please contact our customer support team if you experience any further issues.

We have identified the issue preventing some customers from accessing their accounts. Please be assured that we are now working to resolve this as quickly as possible.

We are aware that a number of customers are currently experiencing difficulties accessing their accounts. Please be assured that we are investigating the issue as quickly as possible.

We are closely monitoring this incident, but we are pleased to report that full service has been restored.

One of our providers is experiencing technical difficulties, which is affecting the processing of Cash Deposits via the Post Office. You will still be able to deposit into your account via PayPoint locations or account transfers. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

We are closely monitoring this incident, but we are pleased to report that full service has been restored.

We are investigating an issue where the request for you to authenticate a Mastercard 3D secure transaction through your app may be arriving too late or not at all. This delay could cause the request to expire before reaching your authentication, which may result in the transaction being declined.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.

We continue to work with our provider to identify the cause of the current outage, and we hope to have this resolved as soon as possible. We apologise again for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now resolved the issue. Transaction display and notifications are returning to normal. We will continue to monitor the situation and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting: - Notifications for new transactions - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

A fix for this issue has now been implemented and SMS should now be sent correctly. We will continue to monitor the situation and apologise for any inconvenience caused.

We are currently unable to send SMS to verify mobile numbers or to provide links to download the app. This will impact those trying to signup and those who try to change their registered mobile number. We are investigating this issue and will provide further updates. SMS sent to confirm new account transfer recipients are not impacted by this issue. We apologise for any inconvenience caused.

This incident has been resolved.

Our provider has resolved the issue affecting the processing of account transfers through the faster payments scheme. Inbound account transfers should now be successful. The backlog of delayed outbound account transfers is now being processed. We will continue to monitor the situation and apologise for any inconvenience caused.

Our provider continues to work to resolve the issue affecting the processing of account transfers through the faster payments scheme as soon as possible. We apologise for any inconvenience caused.

Our provider has identified the issue affecting the processing of account transfers through the faster payments scheme, and is continuing to work to resolve this as soon as possible. We apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. Inbound transfers will not be received, and will be returned back to the account sending them. You will still be able to initiate outbound account transfers from the Countingup app, however these are currently being delayed and will not reach their destination until the issue is resolved. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

A fix has been applied & credits for the duplicated payments are currently being processed back to affected accounts. We continue to work with our payment provider and Mastercard to ensure all duplicated payments are corrected. We will continue to monitor for further updates.

Due to a payment processing error at Mastercard, some customers who made payments on 4 Oct 2022 have experienced duplicate payments on their accounts. Mastercard is now applying a fix to all affected accounts. We will continue to provide updates as we receive them.

Unfortunately, one of our payment providers is experiencing a Mastercard-related issue, and this may have impacted payments made with your Countingup card. We have been made aware some customers may be experiencing an issue with duplicated payments showing on their accounts. These transactions have been identified as duplicate payments originally made on 04 Oct 2022. We are currently investigating, and are working with Mastercard to resolve this as soon as possible. We apologise for any inconvenience this may cause.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Outbound payments are now being processed again. We are actively monitoring and will provide an update once everything is fully processed.

Inbound Faster Payments are now processing. Our provider is still experiencing technical difficulties and is continuing to investigate the issue with outbound Faster Payments.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers are being delayed, and will not show on customer's accounts. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now resolved the issue and services have returned to normal. We are continuing to monitor the situation and apologise for any inconvenience caused.

Our provider has identified the issue and is working to restore normal operations. - Card payments, Cash withdrawals and Cash deposits are now operational. - Inbound account transfers, New account sign up, and Card related features (activate, freeze/thaw, get PIN) in the Countingup app continue to be affected. - Display of new transactions in the Countingup app will still be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting: - Inbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider identified the issue affecting card usage and this has been resolved. We will continue to monitor the situation and apologise for any inconvenience caused.

One of our providers is experiencing Mastercard related technical difficulties that are impacting use of the Countingup card. This is affecting the following features: - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits We are currently investigating the issue, and are working with Mastercard to resolve this as soon as possible. We apologise for any inconvenience this may cause.

This incident has been resolved.

One of our providers has experienced technical difficulties, this affected the processing of inbound and outbound account transfers through the faster payments scheme. Between 05:30 and 08:11 customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers were delayed, and will not have shown on customer's accounts until after 08:11. Our provider has now resolved this issue and we are continuing to monitor the situation. We apologise for any inconvenience caused.

The essential system maintenance by our provider has now been concluded successfully. All inbound account transfers will now succeed. All delayed outbound account transfers will now be delivered. We sincerely apologise for any inconvenience caused.

Our provider has advised us that the previously advertised essential system maintenance period has to be extended. All inbound account transfers will continue to be rejected. All outbound account transfers will continue to be delayed and sent out after this maintenance is completed. We will provide an update as soon as the maintenance is concluded. We apologise for any inconvenience caused.

Our provider identified the issue affecting account transfers and this has been resolved. We apologise for any inconvenience caused.

The backlog of delayed payments is currently being processed.

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. Outbound account transfers are currently delayed. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has implemented a fix to restore service and we are monitoring the results. We apologise for any inconvenience caused.

One of our providers is experiencing intermittent technical difficulties, this will be affecting: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has identified the issue affecting account transfers and this has been resolved. Outbound account transfers will now succeed. We will continue to monitor the situation and apologise for any inconvenience caused.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now resolved this issue, and both inbound and outbound account transfers should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. These issues started around 17:31. Outbound account transfers are failing, with funds being returned to Countingup accounts. Inbound account transfers are failing, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved, all delayed inbound account transfers should now have been received. We apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. Transfers sent to your Countingup account are being delayed. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has identified the problem and implemented a fix. All features should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our provider has now implemented a fix for this issue, we continue to monitor the situation and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

The long running maintenance by our banking provider has now been completed. All Countingup product features should now be operating normally. Inbound and outbound account transfers that occurred during the scheduled maintenance will take some time to process still. We will continue to monitor the situation and apologise again for any inconvenience.

Our banking provider's essential system maintenance is taking longer than expected. This continues to impact: - Inbound and Outbound account transfers. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

The backlog of outbound account transfers has now been processed. This incident has now been resolved. We apologise for any inconvenience caused.

Our provider has identified the issue affecting account transfers and this has been resolved. Inbound account transfers will now succeed. There is a backlog of outbound account transfers still to be processed. We will continue to monitor the situation and provide a further update once the backlog has been processed.

Our provider has now informed us that this incident is affecting both inbound and outbound account transfers through the faster payments scheme. Between 07:43 and 08:07 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. Inbound account transfers have been failing since 07:43, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise again for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. Between 07:43 and 08:42 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

This incident has been resolved. Account transfers through the faster payments scheme are now operating normally. All outbound account transfers that were delayed have now been processed. All inbound account transfers since 18:50 should have succeeded.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. Between 18:37 and 18:45 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. Some inbound account transfers are also failing, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

Our banking provider has implemented a fix and cash deposits via PayPoint should now be available. We will continue to monitor the situation and apologise again for any inconvenience.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Cash Deposits via PayPoint Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

This incident has been resolved.

The backlog of transaction data should now be processed and all transactions should be visible in the Countingup app. We will continue to monitor the situation and apologise again for any inconvenience.

Our banking provider has now successfully resolved the issue and all features should now be available. There is a backlog of transaction data to be processed that means transactions made today are not yet visible in the Countingup app. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.

Our banking provider is experiencing further issues, and some features are unavailable again. We apologise for any inconvenience and will continue to update this page when we have further information.

Our banking provider has implemented a fix and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.

Our banking provider continues to work to resolve the issue. We apologise for any inconvenience and will update this page as soon as we have further information.

Unfortunately our banking provider's fix was not successful, and features are now unavailable again. We apologise for any inconvenience and will update this page once we have further information.

A fix has been implemented and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.

Our banking partner has identified the issue and is implementing a fix. Impacted features should begin to return to normal shortly.

In addition to the previously advised impact, customer Card payments are also being impacted and may fail. We continue to work with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound account transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Due to a technical issue, we are currently unable to send any SMS verification codes for applicants opening an account with us. This also impacts any existing account holders who wish to change their mobile number. We are investigating the cause and will update you shortly.

We have continued to monitor our systems, and everything is functioning normally. We apologise for any inconvenience caused by this incident.

We have a workaround in place and our customers should see performance returning to normal. We are continuing to monitor our systems and will provide further updates as needed.

We've identified the cause of the degraded performance, and and our team is investigating potential workarounds.

We are seeing degraded performance in the app and features accessed from it. Our team is investigating.

This incident has been resolved.

Our banking provider has now implemented a fix for the problems affecting Faster Payments. We are continuing to monitor for any further issues.

Our banking provider is continuing to experience intermittent problems affecting faster payments. Some payments in are now succeeding, but not all. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our banking providers is experiencing technical difficulties. This is affecting the processing of inbound faster payments, which are being reversed back to the sender, and outbound faster payments, which are currently being queued as they cannot be sent. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Please note that this might also impact inbound faster payments. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

We can confirm that this issue has been resolved and service has returned to normal.

Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

This incident has been resolved.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

We can confirm that this issue has been resolved and service has returned to normal.

Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

This incident has been resolved.

A workaround has been put in place and normal functionality has been restored. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.

Our banking partner has identified the issue and some functionality has been intermittently restored. We continue to investigate and will update this page once we have further information. We apologise again for any inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

We can confirm that this issue has been resolved and service has returned to normal.

We are continuing to monitor for any further issues.

Our banking partner has now resolved the issue. Inbound bank transfers are now operating normally and any backlog has now been processed. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.

Our banking partner has identified the issue, and is in the process of resolving it. Some services have been restored, so New account sign up and the Countingup app are now operating normally. Outbound bank transfers should be working normally, but Inbound bank transfers are still being delayed. We apologise for any inconvenience caused and will provide additional updates when we have further information.

We are continuing to investigate the issue. Display of new transactions in the Countingup app may also be delayed.

One of our banking partners is experiencing a degradation of service, this is impacting Bank transfers and New account sign up. Other features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience, and will update this page once we have further information.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of inbound faster payments, which may be delayed. You will still be able to make outbound faster payments from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

This incident has been resolved. Please accept our apologies for any inconvenience causes.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.