Historical record of incidents for CoSchedule
Report: "Issue with personal Instagram accounts"
Last updateThe incident which prevents users from connecting personal Instagram accounts to CoSchedule is a permission Instagram has decided to remove from 3rd party applications like CoSchedule. If CoSchedule users are attempting to connect a new personal Instagram account OR reconnect an existing account, this will not be supported. Business or Creator accounts are not impacted and will continue to be supported. We recommend personal Instagram profiles be converted to a Business or Creator account by following instructions provided by Instagram here: How to setup a creator account on Instagram: https://help.instagram.com/2358103564437429 How to setup a business account on Instagram: https://help.instagram.com/502981923235522
We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts. Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.
Report: "Facebook and Instagram Issue"
Last updateThe issue affecting message sending and profile connection for Facebook and Instagram has been resolved.
Facebook and Instagram are currently experiencing issues sending messages and connecting profiles. We are working with Facebook to restore service as quickly as possible.
Report: "Some AI products not responding due to service provider"
Last updateAll issues have been resolved. All AI-features operational.
Services restored for Headline Studio. We are continuing to investigate this issue with other services.
We are continuing to investigate this issue.
One of our service providers is experiencing issues. This may impact the performance of some of our AI-based products. This includes Headline Studio Headline AI, Headline Studio Title Generators, CoSchedule Social Assistant, and CoSchedule Project Assistant. We are are working to restore service to all products.
Report: "Hire Mia Service Provider Issue"
Last updateThis incident has been resolved.
One of our service providers is experiencing issues. This may impact the performance of our platform. We are actively monitoring to ensure errors have been resolved.
Report: "Facebook Authentication"
Last updateFacebook's API currently requires full access to be set in New Pages Experience. If you only have access to a Facebook page through Meta Business Suite you'll need access in the New Pages Experience before you're able to connect the page with CoSchedule. Here is a link to the instructions: https://coschedule.com/support/social-media/social-networks/facebook-page#trouble
We are continuing to work on a fix for this issue.
We’re experiencing difficulties authenticating to newly created Facebook pages due to a recent unpublished change to Facebook’s API. This may prevent some accounts from authenticating properly. Rest assured, our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your patience as we restore full functionality. Thank you for your understanding!
Report: "Social analytics and historical import on Twitter will be unavailable until February 5th"
Last updateThis incident has been resolved.
Due to continued instability at Twitter and damaging policy limits, we will not be syncing social messages sent by 3rd party applications to calendars or gathering analytics from Twitter until February 5th. Messages sent through CoSchedule will continue to publish and be unaffected.
Report: "Degraded performance"
Last updateThis incident has been resolved.
We are experiencing degraded performance and we are investigating.
Report: "Degraded performance"
Last updateThis incident has been resolved.
We are experiencing degraded performance and we are investigating.
Report: "Reauthenticating Facebook and Instagram business accounts"
Last updateThis has been resolved by Facebook/Meta. You should be able to reconnect Instagram and Facebook.
We are currently investigating an issue we are seeing when trying to reauthenticate Facebook or Instagram business accounts.
Report: "Social message viewing"
Last updateThis incident has been resolved.
We are currently investigating an issue where messages appear to not be showing.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Social sending"
Last updateThis incident has been resolved.
We have identified the issue with social sending. We’re currently working on a fix.
We are continuing to investigate the issue with social sending.
We are currently investigating an issue with social sending.
Report: "Twitter Publishing Unavailable"
Last updateUnfortunately, Twitter did not respond to our multiple tickets. We were able to implement a solution that requires re-authentication.
We are continuing to wait for a positive response from Twitter.
We are experiencing unexpected downtime on the Twitter API. We've reached out to Twitter, and we're waiting on a response.
Report: "Twitter is currently unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with Twitter publishing.
Report: "AWS Platform Issue"
Last updateMany AWS services are now fully recovered and marked Resolved on this event. We are continuing to work to fully recover all services.
Update from AWS: We are beginning to see an improvement in error rates. We are continuing to work towards full recovery.
Update from AWS: We have identified the root cause and are actively working toward resolution.
We're experiencing an elevated level of errors due to an upstream issue with Amazon Web Services. We will continue to monitor the situation and post updates when possible.
Report: "Calendar, Project Reports, and Resources Panel not operational"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue that is affecting some parts of the application
Report: "Twitter API Features Impacted"
Last updateEffective immediately you will no longer be able to use CoSchedule for managing your Twitter accounts, including scheduling tweets, monitoring social conversations, viewing messages sent by other tools on your calendar, and analyzing Twitter performance using our analytics features. Read more <a href="https://coschedule.com/support/troubleshooting/faqs/coschedule-to-depreciate-twitter-support-conversation-inbox-other-social-features">in this article</a>.
At this time, we are still waiting to hear back from Twitter. See our update below from April 5th for additional details.
At this time CoSchedule’s Twitter integration is unavailable for all Marketing Suite and Marketing Calendar users. Here is the backstory... Last week, Twitter rolled out new pricing for its API and told businesses using the API that they had 30 days to move to the new paid plans. CoSchedule would need to move to the enterprise plan to support our customer base, and we submitted our application the same day they announced these changes. Three days after announcing these changes, Twitter began to block thousands of applications from using the API without warning or notice, including CoSchedule’s access. In addition, they blocked our access before responding to our request for enterprise access. We have since applied for enterprise access multiple times, contacted the API team multiple times, and received no response to any of our inquiries. Our team created workarounds and options to keep publishing operational, but Twitter continues to shut down these efforts without explaining why or what we can do. Twitter’s decisions here impact thousands of companies who have decided to build integrations with Twitter API. No company was too big to be banned from the API, as WordPress’s Jetpack integration with Twitter was also blocked. Read about how Twitter is handling these API changes in this <a href="https://mashable.com/article/twitter-cuts-off-api-access-apps">article from Mashable</a> At this time, we are still waiting to hear back from Twitter. Unfortunately, while we will continue to exhaust all possible options, there isn’t much we can do with a non-responsive partner.
We are getting new reports that some users are not able to publish at this time. We are working to restore services.
As you may know, Twitter has been undergoing many changes in the last few months. This week Twitter started changing its APIs affecting all applications using the Twitter platform. Unfortunately, the changes at Twitter are sometimes happening abruptly and without warning. The team at CoSchedule has been working incredibly hard to follow these changes and make the necessary updates to CoSchedule. We know how vital social sending is to our customers, and we take the responsibility of managing your schedule seriously. Please keep an eye on this page, as we will keep it up to date with any changes affecting Twitter functionality within CoSchedule. You may have received an email asking you to authenticate your Twitter profiles within CoSchedule's settings. Doing this will help restore your Twitter features within CoSchedule. At this time, we have had to scale back some of our Twitter social features to work with the latest Twitter API changes. Here is a breakdown of features that are impacted. Working Normally: Authenticating Twitter Profiles Scheduling & Posting Twitter Messages (Paid Accounts Only) Currently Disabled: Requeue Social Publishing for Twitter Profiles Sending Social Messages from a free Marketing Calendar Plan
Report: "intermittent outages for CoSchedule and Headline Studio"
Last updateThis incident has been resolved.
CoSchedule and Headline Studio are currently experiencing some database issues that are causing intermittent outages. Our team is actively working to find the root cause. We have implemented a temporary fix that should reduce some of the volatility. We are hopeful there won’t be any additional outages while we focus on a permanent solution
Report: "Temporary downtime for CoSchedule"
Last updateThis incident has been resolved.
Due to database issues, we are seeing short periods of downtime with CoSchedule. We are currently investigating the issues.
Report: "Not able to log into the Headline Studio"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Not able to log into the Headline Studio"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Not able to log into the Headline Stud"
Last updateThis incident has been resolved.
We are currently investigating an issue causing some users trouble when logging in.
Report: "Not able to log into CoSchedule and the Headline Studio"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and users are able to log in, however the calendar may load a little slower than normal.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue causing some users trouble when logging in.
Report: "Temporary downtime for the Headline Studio"
Last updateThis incident has been resolved.
Due to database issues, we are seeing short periods of downtime with the Headline Studio. We are currently investigating the issues.
Report: "We are currently investigating an issue with the Headline Studio."
Last updateThe incident is resolved.
A fix has been implemented and we're monitoring the results.
We are currently investigating an issue with the Headline Studio.
Report: "Cannot analyze headlines with Headline Studio"
Last updateThis incident has been resolved.
We are currently investigating an issue with the Headline Studio.
Report: "Cannot analyze headlines with Headline Studio"
Last updateThis incident has been resolved.
The issues with Headline Studio are due to a database issue, and our developers are working on a solution.
Report: "Issue converting to WordPress"
Last updateThis incident has been resolved.
We are currently investigating an issue some users are having when converting a post to WordPress. We will update you once we have more information.
Report: "Meta - Facebook and Instagram sending / reconnecting issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Facebook and Instagram sending and syncing have now been restored. All posts previously sent from CoSchedule will no longer be hidden on social networks. Messages that were scheduled during the downtime will still show as failed but can be rescheduled. Any future messages scheduled will send at their scheduled time. You may be prompted to re-authenticate your profiles, and now that our connection is restored that is ok to do. We will be monitoring the social networks today.
Our software has been impacted by an unexpected issue with Meta, which has prevented posting to Facebook & Instagram and temporarily hidden previously published posts. We’re still actively working with the development team at Meta to get things back up and running as soon as possible. Thank you for your patience as we do everything in our power to make this right as fast as we can. We apologize for the inconvenience and will keep this page updated as we know more.
There is no new information to share. At this time, we are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We are actively monitoring our status and will inform users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.
We are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We will be monitoring our status through the rest of today and the weekend and inform our users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.
We are continuing to work towards a fix for this issue. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.
We are continuing to work with Facebook and Instagram to resolve the outstanding issues. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.
Facebook and Instagram sending is temporarily down. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages that were scheduled during this downtime will show as failed and will need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.
We are working with Meta on getting our connection issues resolved
Report: "No publishing for Pinterest"
Last updateIt appears Pinterest has resolved the issue.
It appears that Pinterest is having issues publishing pins. This will affect publishing on Pinterest directly, and via third-party apps like CoSchedule.
Report: "Having issues clicking on items within the calendar"
Last updateThis incident is resolved.
We are continuing to monitor for any further issues.
A fix has been implemented. We are monitoring the results. If you're still having issues, please do a hard refresh of your browser window by holding down Cmd+Shfit+R (Mac) or Ctrl+F5 (Windows).
The issue has been identified and a fix is being implemented.
We are currently investigating this issue
Report: "Calendar Access Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Good news! A fix has been implemented! Please reload your hard reload your page in order to access the calendar.
We've identified the issue and are working on a resolution.
There is currently a Calendar Access issue that we are investigating
Report: "Mobile Notifications May Not Be Working for All Phones"
Last updateWe were able to fix this and everything should be running well again. If you have any additional questions don't hesitate to reach out at support@coschedule.com or via chat.
We are currently investigating this issue.
Report: "Intermittent issue with our web pages"
Last updateThis incident has been resolved.
Some users are having intermittent issues accessing our web pages. We are aware of the issue and are working towards a fix.
Report: "Increased Error Rates"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently experiencing increased errors caused by instability in our service provider.
Report: "Temporarily disabled the "Convert to WordPress" functionality"
Last updateThis incident has been resolved.
We've temporarily disabled the Convert to WordPress functionality, due to a bug that was replicating posts. We will update when the function is live again.
Report: "Billing and payment processing"
Last updateThis incident has been resolved.
We are currently experiencing an issue with our payment processing system.
Report: "Billing and payment processing"
Last updateThis incident has been resolved.
We are currently experiencing an issue with our payment processing system.
Report: "Intermittent Issues logging into CoSchedule/Headline Studio"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Social sending for Instagram and Facebook are currently disabled"
Last updateWe have resumed social sending to the networks affected by downtime.
Social Publishing to Facebook and Instagram are currently down. For this time we have disabled social publishing to these platforms. We will update this as soon as these networks are back up and working.
Report: "Cannot analyze headlines with Headline Studio"
Last updateThis incident has been resolved.
The issues with Headline Studio are due to an outage with AWS, our developers are working on a solution.
Report: "Instagram's API is reporting intermittent issues uploading videos"
Last updateThe video uploading issue has been resolved by facebook as of SEPT 11 3:59 AM CDT.
Instagram's API is reporting intermittent issues uploading videos (https://status.fb.com/graph-api?ref=dfc) we will be monitoring the ongoing situation.
Report: "Issues sending social messages"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "Billing and payment processing"
Last updateThis incident has been resolved.
We are continuing to experience increased latency with payment processing.
We are currently experiencing an issue with our payment processing system.
Report: "Issues Creating Pinterest Messages"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issues creating/editing social messages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
We are currently investigating several issues with creating social messages.
Report: "App Wide Issues"
Last updateThis incident has been resolved, the API is running swell!
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Media processing on social messages"
Last updateThis incident has been resolved.
The issue has been identified and a fix has been implemented.
We are currently investigating an issue that is causing image and video messages to not send. This may result in failed messages on your calendar. We will provide an update soon.
Report: "LiveChat Support Currently Experiencing Issues"
Last updateThis incident has been resolved.
Our vendor for LiveChat support is experiencing issues and we are monitoring their updates for this issue. LiveChat for CoSchedule in the meantime may be down, if you need immediate support please reach out to us at support@coschedule.com.
Report: "Home page load"
Last updateThis incident has been resolved.
We have reports that the home page may not load successfully. We are currently investigating an issue with tasks.