CoSchedule

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Last checked from CoSchedule's official status page

Historical record of incidents for CoSchedule

Report: "Issue with personal Instagram accounts"

Last update
resolved

The incident which prevents users from connecting personal Instagram accounts to CoSchedule is a permission Instagram has decided to remove from 3rd party applications like CoSchedule. If CoSchedule users are attempting to connect a new personal Instagram account OR reconnect an existing account, this will not be supported. Business or Creator accounts are not impacted and will continue to be supported. We recommend personal Instagram profiles be converted to a Business or Creator account by following instructions provided by Instagram here: How to setup a creator account on Instagram: https://help.instagram.com/2358103564437429 How to setup a business account on Instagram: https://help.instagram.com/502981923235522

identified

We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts. Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.

Report: "Facebook and Instagram Issue"

Last update
resolved

The issue affecting message sending and profile connection for Facebook and Instagram has been resolved.

monitoring

Facebook and Instagram are currently experiencing issues sending messages and connecting profiles. We are working with Facebook to restore service as quickly as possible.

Report: "Some AI products not responding due to service provider"

Last update
resolved

All issues have been resolved. All AI-features operational.

investigating

Services restored for Headline Studio. We are continuing to investigate this issue with other services.

investigating

We are continuing to investigate this issue.

investigating

One of our service providers is experiencing issues. This may impact the performance of some of our AI-based products. This includes Headline Studio Headline AI, Headline Studio Title Generators, CoSchedule Social Assistant, and CoSchedule Project Assistant. We are are working to restore service to all products.

Report: "Hire Mia Service Provider Issue"

Last update
resolved

This incident has been resolved.

monitoring

One of our service providers is experiencing issues. This may impact the performance of our platform. We are actively monitoring to ensure errors have been resolved.

Report: "Facebook Authentication"

Last update
resolved

Facebook's API currently requires full access to be set in New Pages Experience. If you only have access to a Facebook page through Meta Business Suite you'll need access in the New Pages Experience before you're able to connect the page with CoSchedule. Here is a link to the instructions: https://coschedule.com/support/social-media/social-networks/facebook-page#trouble

identified

We are continuing to work on a fix for this issue.

identified

We’re experiencing difficulties authenticating to newly created Facebook pages due to a recent unpublished change to Facebook’s API. This may prevent some accounts from authenticating properly. Rest assured, our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your patience as we restore full functionality. Thank you for your understanding!

Report: "Social analytics and historical import on Twitter will be unavailable until February 5th"

Last update
resolved

This incident has been resolved.

identified

Due to continued instability at Twitter and damaging policy limits, we will not be syncing social messages sent by 3rd party applications to calendars or gathering analytics from Twitter until February 5th. Messages sent through CoSchedule will continue to publish and be unaffected.

Report: "Degraded performance"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing degraded performance and we are investigating.

Report: "Degraded performance"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing degraded performance and we are investigating.

Report: "Reauthenticating Facebook and Instagram business accounts"

Last update
resolved

This has been resolved by Facebook/Meta. You should be able to reconnect Instagram and Facebook.

investigating

We are currently investigating an issue we are seeing when trying to reauthenticate Facebook or Instagram business accounts.

Report: "Social message viewing"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue where messages appear to not be showing.

Report: "Elevated API Errors"

Last update
resolved

This incident has been resolved.

investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Social sending"

Last update
resolved

This incident has been resolved.

identified

We have identified the issue with social sending. We’re currently working on a fix.

investigating

We are continuing to investigate the issue with social sending.

investigating

We are currently investigating an issue with social sending.

Report: "Twitter Publishing Unavailable"

Last update
resolved

Unfortunately, Twitter did not respond to our multiple tickets. We were able to implement a solution that requires re-authentication.

identified

We are continuing to wait for a positive response from Twitter.

identified

We are experiencing unexpected downtime on the Twitter API. We've reached out to Twitter, and we're waiting on a response.

Report: "Twitter is currently unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue with Twitter publishing.

Report: "AWS Platform Issue"

Last update
resolved

Many AWS services are now fully recovered and marked Resolved on this event. We are continuing to work to fully recover all services.

identified

Update from AWS: We are beginning to see an improvement in error rates. We are continuing to work towards full recovery.

identified

Update from AWS: We have identified the root cause and are actively working toward resolution.

identified

We're experiencing an elevated level of errors due to an upstream issue with Amazon Web Services. We will continue to monitor the situation and post updates when possible.

Report: "Calendar, Project Reports, and Resources Panel not operational"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue that is affecting some parts of the application

Report: "Twitter API Features Impacted"

Last update
resolved

Effective immediately you will no longer be able to use CoSchedule for managing your Twitter accounts, including scheduling tweets, monitoring social conversations, viewing messages sent by other tools on your calendar, and analyzing Twitter performance using our analytics features. Read more <a href="https://coschedule.com/support/troubleshooting/faqs/coschedule-to-depreciate-twitter-support-conversation-inbox-other-social-features">in this article</a>.

monitoring

At this time, we are still waiting to hear back from Twitter. See our update below from April 5th for additional details.

monitoring

At this time CoSchedule’s Twitter integration is unavailable for all Marketing Suite and Marketing Calendar users. Here is the backstory... Last week, Twitter rolled out new pricing for its API and told businesses using the API that they had 30 days to move to the new paid plans. CoSchedule would need to move to the enterprise plan to support our customer base, and we submitted our application the same day they announced these changes. Three days after announcing these changes, Twitter began to block thousands of applications from using the API without warning or notice, including CoSchedule’s access. In addition, they blocked our access before responding to our request for enterprise access. We have since applied for enterprise access multiple times, contacted the API team multiple times, and received no response to any of our inquiries. Our team created workarounds and options to keep publishing operational, but Twitter continues to shut down these efforts without explaining why or what we can do. Twitter’s decisions here impact thousands of companies who have decided to build integrations with Twitter API. No company was too big to be banned from the API, as WordPress’s Jetpack integration with Twitter was also blocked. Read about how Twitter is handling these API changes in this <a href="https://mashable.com/article/twitter-cuts-off-api-access-apps">article from Mashable</a> At this time, we are still waiting to hear back from Twitter. Unfortunately, while we will continue to exhaust all possible options, there isn’t much we can do with a non-responsive partner.

identified

We are getting new reports that some users are not able to publish at this time. We are working to restore services.

identified

As you may know, Twitter has been undergoing many changes in the last few months. This week Twitter started changing its APIs affecting all applications using the Twitter platform. Unfortunately, the changes at Twitter are sometimes happening abruptly and without warning. The team at CoSchedule has been working incredibly hard to follow these changes and make the necessary updates to CoSchedule. We know how vital social sending is to our customers, and we take the responsibility of managing your schedule seriously. Please keep an eye on this page, as we will keep it up to date with any changes affecting Twitter functionality within CoSchedule. You may have received an email asking you to authenticate your Twitter profiles within CoSchedule's settings. Doing this will help restore your Twitter features within CoSchedule. At this time, we have had to scale back some of our Twitter social features to work with the latest Twitter API changes. Here is a breakdown of features that are impacted. Working Normally: Authenticating Twitter Profiles Scheduling & Posting Twitter Messages (Paid Accounts Only) Currently Disabled: Requeue Social Publishing for Twitter Profiles Sending Social Messages from a free Marketing Calendar Plan

Report: "intermittent outages for CoSchedule and Headline Studio"

Last update
resolved

This incident has been resolved.

investigating

CoSchedule and Headline Studio are currently experiencing some database issues that are causing intermittent outages. Our team is actively working to find the root cause. We have implemented a temporary fix that should reduce some of the volatility. We are hopeful there won’t be any additional outages while we focus on a permanent solution

Report: "Temporary downtime for CoSchedule"

Last update
resolved

This incident has been resolved.

investigating

Due to database issues, we are seeing short periods of downtime with CoSchedule. We are currently investigating the issues.

Report: "Not able to log into the Headline Studio"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Not able to log into the Headline Studio"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Not able to log into the Headline Stud"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue causing some users trouble when logging in.

Report: "Not able to log into CoSchedule and the Headline Studio"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and users are able to log in, however the calendar may load a little slower than normal.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue causing some users trouble when logging in.

Report: "Temporary downtime for the Headline Studio"

Last update
resolved

This incident has been resolved.

investigating

Due to database issues, we are seeing short periods of downtime with the Headline Studio. We are currently investigating the issues.

Report: "We are currently investigating an issue with the Headline Studio."

Last update
resolved

The incident is resolved.

monitoring

A fix has been implemented and we're monitoring the results.

investigating

We are currently investigating an issue with the Headline Studio.

Report: "Cannot analyze headlines with Headline Studio"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue with the Headline Studio.

Report: "Cannot analyze headlines with Headline Studio"

Last update
resolved

This incident has been resolved.

investigating

The issues with Headline Studio are due to a database issue, and our developers are working on a solution.

Report: "Issue converting to WordPress"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue some users are having when converting a post to WordPress. We will update you once we have more information.

Report: "Meta - Facebook and Instagram sending / reconnecting issues"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

Facebook and Instagram sending and syncing have now been restored. All posts previously sent from CoSchedule will no longer be hidden on social networks. Messages that were scheduled during the downtime will still show as failed but can be rescheduled. Any future messages scheduled will send at their scheduled time. You may be prompted to re-authenticate your profiles, and now that our connection is restored that is ok to do. We will be monitoring the social networks today.

identified

Our software has been impacted by an unexpected issue with Meta, which has prevented posting to Facebook & Instagram and temporarily hidden previously published posts. We’re still actively working with the development team at Meta to get things back up and running as soon as possible. Thank you for your patience as we do everything in our power to make this right as fast as we can. We apologize for the inconvenience and will keep this page updated as we know more.

identified

There is no new information to share. At this time, we are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We are actively monitoring our status and will inform users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

identified

We are still working with Meta (Facebook + Instagram) to resolve this issue. Again, note that posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from those social networks until the connection is resolved (after the connection is resolved, all messages will show). We will be monitoring our status through the rest of today and the weekend and inform our users as soon as this issue is resolved. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

identified

We are continuing to work towards a fix for this issue. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

identified

We are continuing to work with Facebook and Instagram to resolve the outstanding issues. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages scheduled during this downtime will show as failed and need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

identified

Facebook and Instagram sending is temporarily down. Posts on Facebook and Instagram that were sent using CoSchedule will temporarily be hidden from the social networks until the connection is resolved. We should have this resolved soon and will provide updates on this page as we have them. There is no need for you to re-authenticate or re-add any profiles while the connection is down. Messages that were scheduled during this downtime will show as failed and will need to be rescheduled once the connection resumes. Messages scheduled after the connection resumes will not need to be rescheduled.

identified

We are working with Meta on getting our connection issues resolved

Report: "No publishing for Pinterest"

Last update
resolved

It appears Pinterest has resolved the issue.

investigating

It appears that Pinterest is having issues publishing pins. This will affect publishing on Pinterest directly, and via third-party apps like CoSchedule.

Report: "Having issues clicking on items within the calendar"

Last update
resolved

This incident is resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented. We are monitoring the results. If you're still having issues, please do a hard refresh of your browser window by holding down Cmd+Shfit+R (Mac) or Ctrl+F5 (Windows).

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue

Report: "Calendar Access Issue"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

Good news! A fix has been implemented! Please reload your hard reload your page in order to access the calendar.

identified

We've identified the issue and are working on a resolution.

investigating

There is currently a Calendar Access issue that we are investigating

Report: "Mobile Notifications May Not Be Working for All Phones"

Last update
resolved

We were able to fix this and everything should be running well again. If you have any additional questions don't hesitate to reach out at support@coschedule.com or via chat.

investigating

We are currently investigating this issue.

Report: "Intermittent issue with our web pages"

Last update
resolved

This incident has been resolved.

identified

Some users are having intermittent issues accessing our web pages. We are aware of the issue and are working towards a fix.

Report: "Increased Error Rates"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing increased errors caused by instability in our service provider.

Report: "Temporarily disabled the "Convert to WordPress" functionality"

Last update
resolved

This incident has been resolved.

identified

We've temporarily disabled the Convert to WordPress functionality, due to a bug that was replicating posts. We will update when the function is live again.

Report: "Billing and payment processing"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue with our payment processing system.

Report: "Billing and payment processing"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue with our payment processing system.

Report: "Intermittent Issues logging into CoSchedule/Headline Studio"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Social sending for Instagram and Facebook are currently disabled"

Last update
resolved

We have resumed social sending to the networks affected by downtime.

identified

Social Publishing to Facebook and Instagram are currently down. For this time we have disabled social publishing to these platforms. We will update this as soon as these networks are back up and working.

Report: "Cannot analyze headlines with Headline Studio"

Last update
resolved

This incident has been resolved.

identified

The issues with Headline Studio are due to an outage with AWS, our developers are working on a solution.

Report: "Instagram's API is reporting intermittent issues uploading videos"

Last update
resolved

The video uploading issue has been resolved by facebook as of SEPT 11 3:59 AM CDT.

identified

Instagram's API is reporting intermittent issues uploading videos (https://status.fb.com/graph-api?ref=dfc) we will be monitoring the ongoing situation.

Report: "Issues sending social messages"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue

Report: "Billing and payment processing"

Last update
resolved

This incident has been resolved.

identified

We are continuing to experience increased latency with payment processing.

identified

We are currently experiencing an issue with our payment processing system.

Report: "Issues Creating Pinterest Messages"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Issues creating/editing social messages"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring results.

investigating

We are currently investigating several issues with creating social messages.

Report: "App Wide Issues"

Last update
resolved

This incident has been resolved, the API is running swell!

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Media processing on social messages"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been identified and a fix has been implemented.

investigating

We are currently investigating an issue that is causing image and video messages to not send. This may result in failed messages on your calendar. We will provide an update soon.

Report: "LiveChat Support Currently Experiencing Issues"

Last update
resolved

This incident has been resolved.

identified

Our vendor for LiveChat support is experiencing issues and we are monitoring their updates for this issue. LiveChat for CoSchedule in the meantime may be down, if you need immediate support please reach out to us at support@coschedule.com.

Report: "Home page load"

Last update
resolved

This incident has been resolved.

investigating

We have reports that the home page may not load successfully. We are currently investigating an issue with tasks.