Is Copper Down Right Now? Check if there is a current outage ongoing.

Some of the Copper Services might be affected due to Google having issues with their services.

This incident has been resolved.

We are continuing to monitor for any further issues.

Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

The issue has been resolved by our provider. All customers should have up to date reporting data now.

Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

It appears that AWS has fixed the issue. We are monitoring our systems.

Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

This issue has been fixed. We are monitoring the results.

Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Copper website (www.copper.com) is not accessible

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers might be experiencing delayed Zapier Web-hook completion

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers might be experiencing delayed Webhook completion

Copper app was not accessible for some customers between 2:04 p.m. PST and 2:17 p.m. PST

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Some users are receiving 500 Errors when trying to login to Gmail Extension.

A very small number of customers might have experienced intermittent Loading Errors for their web requests between 10:50 PST and 11:50 PST

Some customers might have experienced 502, 504 errors during 4:36 p.m. - 4:39 p.m. EST.

Some customers might have experienced 502 errors from Copper app for a couple of minutes

Outfunnel integration is currently unavailable.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Some customers might have faced intermittent connectivity issues between 13:54 -14:07 EST.

outfunnel has resolved the issue

Outfunnel is looking into it.

Some customers may experience intermittent problems with email sequences

Some customers had trouble loading search results between 5:35 a.m. PST and 6:16 a.m. PST

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has implemented and we are monitoring the situation

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We’re currently experiencing a higher web latency at the moment. Our team is working to identify the root cause and implement a solution. Thank you for your patience as we work to fix this issue as quickly as possible.

There was a brief period of time (starting at 4:18 PM PDT and running for ~20 minutes) where clients may have seen elevated 500 errors on the web application.

This incident has been resolved.

Some users are impacted. We will be performing a maintenance during a two hour window (5PM PDT - 7PM PDT) to improve application performance. During this time, the application and all systems will be still be available. This message is just for awareness.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue affecting our API. You may experience degraded performance when interacting with the Copper API. Our engineering team is aware of the issue and actively working on a resolution.

This incident is now resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with our Marketing Tools functionality. Thank you for your patience as we work to fix this issue as quickly as possible.

This incident has been resolved.

The 500 application error we were experiencing has been resolved. We are monitoring closely for the next several hours.

We’re currently experiencing a 500 application error. Our team is working to identify the root cause and implement a solution. All users across our web app, mobile app and Chrome extension may be impacted. Thank you for your patience as we work to fix this issue as quickly as possible.

This incident has been resolved.

We have pushed out a fix in our latest Chrome Extension version, which you can access by going to chrome://extensions, clicking “Details” below the Copper extension. Toggle on "Developer mode" in the top right corner, then click “Update.” Chrome will also automatically update your Chrome extension over the next few hours.”

We’re currently experiencing a service disruption with our Chrome Extension. Our team is working to identify the root cause and implement a solution. Some users may be affected. Thank you for your patience as we work to fix this issue as quickly as possible.

Copper Developer API issues have been resolved. We will be closely monitoring our systems in the coming days.

The majority of the issues seen on the Copper Developer API have been resolved. We are closely monitoring our systems and will update as soon as the issue is completely resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue affecting our API. You may experience degraded performance when interacting with the Copper API. Our engineering team is aware of the issue and actively working on a resolution.

This incident has been resolved.

We are aware that our Marketing Tools feature is down. We are working with our vendor to investigate.

This has been resolved.

We are aware that some users are experiencing 502 errors when trying to access the web application. We are currently investigating.

This incident has been resolved.

Dear customers: The issue has been identified: it is AWS (Amzon Web Service) global DNS issue : https://health.aws.amazon.com/health/status. AWS is actively working on it. Thanks for your understanding! Copper team

Dear Customers: Currently We have some backend network issue in our database hosting vendor , you may experience intermittent 500 errors. We are investigating. Sorry for the inconvenience and thank you for your understanding! Copper team

This incident has been resolved.

We are currently investigating this issue.

The incident has been resolved. You may experience some slowness in Copper over the next hour as all systems fully recover.

AWS services are recovering. We are currently working with our database provider on AWS to get that system up and running

Amazon AWS is having an outage in their US-EAST-1 Region that is affecting all Copper services, as well as many other websites in that region. They are currently investigating. More from AWS here: https://status.aws.amazon.com/

AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. More info here: https://status.aws.amazon.com/

AWS has executed a mitigation which is showing significant recovery in the US-EAST-1 Region. We are continuing to closely monitor the situation. See this link for more detailed information: https://status.aws.amazon.com/

Amazon AWS is experiencing issues in US-EAST-1 Region that are preventing Copper from managing servers through the AWS Management Console. https://status.aws.amazon.com/ This has the potential to impact Copper with customers seeing timeout errors. We are closely monitoring the situation.

The incident has been resolved and we continue to monitor with our database host

We are continuing to monitor for any further issues.

The update applied by our database hosting provider yesterday was successful and has resolved timeout errors. We continue to experience intermittent authentication challenges which do not affect the app’s performance. However customers may be required to re-enter their login credentials and re-accept Google’s permissions. Should you have any issues, please let us know by opening a support ticket ( https://support.copper.com/hc/en-us/requests/new ).

We continue to have intermittent errors with our database hosting provider. We are investigating the root cause of the issue and expect to have an update applied by our database hosting provider between 3 and 5 PM Pacific today (November 15th). Note that these errors are not affecting the Copper app itself, but impacted customers may be required to re-enter their login credentials and re-accept Google's permissions. Should you have any issues, please let us know by opening a support ticket ( https://support.copper.com/hc/en-us/requests/new ).

We have found the source of the issue and have put in a temporary resolution. We are currently working in a permanent fix

We are receiving reports of customers not being able to log into Copper. We are investigating.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The system is recovery. we are almost back to full capaity

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Areas of Copper are experiencing high rates of timeouts. We are investigating

The issue has been resolved and the web app has recovered. We are still investigating root cause.

We are aware that some users are unable to login and are receiving a 502 Bad Gateway error wen attempting to access the web app. We are currently investigating.

The incident has been resolved. We are reviewing what happened with our database host and apologize for any inconvenience.

Our database host has repaired the node issue and the application is recovering

We have identified the issue is with a node at our database hosting provider. We are working with them now to restore full service

Areas of Copper are experiencing high rates of timeouts. We are investigating

This issue has been resolved.

We are aware that some users have received a red screen indicating "Deceptive site ahead" when accessing some parts of the web app. We are currently investigating the issue but rest assured Copper has not been Hacked or Phished. The issue seems limited to certain regions at this time.

We've made changes to hardware and the application to improve performance. We are monitoring.

We are continuing to monitor for any further issues.

We've made changes to hardware and the application to improve performance. We are monitoring.

We are continuing to work on a fix for this issue.

We are are still working on a fix. The performance issues may be impacting all Copper users

We have noticed that in some instances where certain 3rd party applications are connected to Copper performance is affected. We are working on a fix.

We have been monitoring the impact of the 10 second timeout on API requests and it working as expected.

While all systems are operational, we have shortened Developer API request timeout to 10 seconds to mitigate performance issues with large bursts of requests. This may result in more frequent HTTP 409 responses from the API. We will be monitoring the responses closely throughout the day.

This incident has been resolved.

Our engineers have resolved the intermittent slowness and 502 error issues in the Copper web application. Some customers may experience brief delays in email syncing and workflow automation for the next several hours.

We are aware of an intermittent issue causing slowness and 502 errors for some users in the Copper web application. Our engineering team had identified the cause of the issue and is working to resolve ASAP.

A configuration issue has been identified and fixed

We are continuing to work on a fix for this issue.

Users are currently unable to access Email Sequences. We are working on the issue and will keep you updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We are no longer seeing increased error count and the web application is operating normally. We will continue to monitor closely.

We are seeing a high number of 502 errors in our web application and are currently working to identify the cause. You may experience problems logging into Copper or viewing some pages.

We have released a fix that has resolved the issue.

A recent update to Chrome(Version 90) is preventing our extension from connecting. We are currently investigating.