Historical record of incidents for Constant Contact
Report: "Website Experiencing Issues"
Last updateWe are currently experiencing issues with https://www.constantcontact.com. Please access our services through login.constantcontact.com, which is working as expected. We are working to resolve this as quickly as possible.
Report: "Issues Logging in and Loading Accounts"
Last updateThe root cause has been identified and repaired. All delayed mail has been processed, and login function has been restored.
We are currently experiencing issues affecting customers logging into accounts, navigating the site is slower than expected and sending email campaigns may be delayed. We appreciate your patience as we work to resolve this issue.
Report: "Issues Logging in and Loading Accounts"
Last updateWe are currently experiencing issues affecting customers logging into accounts and navigating the site is slower than expected. We appreciate your patience as we work to resolve this issue.
Report: "V3 API Access Token Issue"
Last updateThe root cause of this issue has been identified and resolved. Token generation function has been restored.
We are experiencing an issue with generating new access tokens. Requests to obtain tokens for our V3 API are currently returning HTTP 400, with the errorSummary "Bad request. Accept and/or Content-Type headers likely do not match supported values." Existing tokens are not affected. Our engineers are aware of this issue and working to resolve it as quickly as possible
Report: "V3 API Access Token Issue"
Last updateWe are experiencing an issue with generating new access tokens. Requests to obtain tokens for our V3 API are currently returning HTTP 400, with the errorSummary "Bad request. Accept and/or Content-Type headers likely do not match supported values." Existing tokens are not affected. Our engineers are aware of this issue and working to resolve it as quickly as possible
Report: "Slowness when navigating website after Login"
Last updateStability has been restored for users experiencing slowness after logging into accounts and for users navigating within the site.
Currently, some customers are experiencing slow and intermittent page loads upon logging into their accounts. Teams are actively working to resolve this issue.
Report: "Slowness when navigating website after Login"
Last updateCurrently, some customers are experiencing slow and intermittent page loads upon logging into their accounts. Teams are actively working to resolve this issue.
Report: "Issues Logging into Accounts"
Last updateLogin functionality has been restored for the affected users.
Some of our customers are experiencing issues logging into their accounts. We are working to resolve this as quickly as possible.
Report: "Issues Logging into Accounts"
Last updateLogin functionality has been restored for the affected users.
Some of our customers are experiencing issues logging into their accounts. We are working to resolve this as quickly as possible.
Report: "Issues Logging in and Loading Accounts"
Last updateLogin functionality has been restored. Page load times within the product have also been restored.
We are continuing to investigate this issue.
Some of our customers are experiencing slow load times while navigating through the product. We are working to resolve this as quickly as possible.
Report: "Issues Logging into Accounts"
Last updateLogin functionality has been restored for customers using a specific ISP.
We have identified a small number of our users who are using a specific ISP that may currently experience issues accessing the product. We are working with that ISP to help them resolve the issue as soon as possible.
Some customers may experience an issue when attempting to login to their account. We are working to resolve the issue as soon as possible.
Report: "Connection Issues with LinkedIn"
Last updateThis incident has been resolved.
LinkedIn is experiencing a production outage to their service. As a result customers may notice issues with connecting new LinkedIn accounts or issues with their currently connected LinkedIn Accounts. We are actively monitoring the situation.
Report: "Issues Logging In"
Last updateLogin functionality has been restored
We are currently experiencing an issue causing customers to not be able to log in to their accounts. We are working to resolve the issue as soon as possible.
Report: "Issues posting to Facebook and Instagram 12/11/24"
Last updateThis incident has been resolved.
We are currently experiencing issues posting to Facebook and Instagram. This is due to a Meta outage and we are actively monitoring the situation.
Report: "Delay Sending Email Campaigns"
Last updateThis incident has been resolved.
A fix has been implemented and mail is sending as expected.
We are continuing to investigate this issue.
Some of our customers are experiencing a delay in sending email campaigns. We are working to resolve this as quickly as possible.
Report: "Issues loading part of the site"
Last updateThis incident has been resolved.
Some of our customers are experiencing issues loading campaigns and parts of the site after logging in. We are working to resolve this as quickly as possible.
Report: "Issues Loading Contact Lists and Scheduling SMS Campaigns"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Event Creation and Registration"
Last updateThis issue has been resolved, and event functionality has been restored
We are experiencing issues when attempting to edit or save or register for events. Our engineers are aware of this and are actively working to resolve the issue as quickly as possible
Report: "Delays Scheduling and Sending Emails"
Last updateAll delayed emails have been processed and sending functionality has been restored.
All delayed emails have been processed and sending functionality has been restored.
Some customers are currently unable to schedule emails and some emails are currently delayed. We are working to resolve the issue as quickly as possible.
Report: "Login Problem"
Last updateThe issue has been resolved and customers are now able to log in to the product.
Some customers are currently unable to log in to Constant Contact we are working to resolve the issue as quickly as possible
Report: "Contact Segment Delays"
Last updateThis incident has been resolved.
Some customers may encounter errors loading segments and delays when creating and sending to Segments. Our teams are aware and currently working to resolve the issue.
Report: "Contact Segment Delays"
Last updateThis incident has been resolved.
Customers may encounter delays when creating Segments. The issue has been identified and a fix is being implemented.
Report: "Issues with Events, Automations and Account Setting page"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers are experiencing issues varying from Event creation and copying, Campaign scheduling, and other pages not successfully loading. Our teams are working hard to address these issues as quickly as possible.
Report: "Sign-up Landing Pages Temporarily Disabled"
Last updateLanding pages are enabled.
We are continuing to investigate this issue.
We have temporarily disabled Sign-up Landing Pages while we resolve a system issue. We're working to resolve this as quickly as possible.
Report: "Issues when creating Multi-channel Campaigns"
Last updateThis incident has been resolved.
Some of our customers are experiencing issues creating Multi-channel campaigns. We are working to resolve this as quickly as possible.
Report: "Issues with Reporting Data and Loading Some Pages"
Last updateThis incident has been resolved.
Some of our customers are experiencing issues loading campaigns pages and viewing reporting data. We are working to resolve this as quickly as possible.
Report: "Landing Page Editing Issue"
Last updateThis incident has been resolved.
We are experiencing an issue with editing the contact fields in landing pages. Our engineers are aware of this issue, and are working to resolve it.
Report: "Issue Loading Campaigns Pages/Reporting Data for APB and SMS"
Last updateThis incident has been resolved.
Some of our customers are experiencing issues loading campaigns pages and reporting data for automations and SMS campaigns. You can access other campaign types from the Marketing drop down menu option. We are working to resolve this as quickly as possible.
Report: "Delays With Segments And APB Flows"
Last updateThese delays have been resolved and both Segments and APB paths are working as expected.
Some customers may experience delays creating or refreshing Segments, as well as delays starting APB flows. Our teams are working to resolve this as quickly as possible
Report: "Event Creation"
Last updateThis incident has been resolved.
We are currently experiencing an issue resulting in customers being unable to edit, create, and register for events. We are working to resolve the issue as quickly as possible.
Report: "Issues Accessing Campaigns and Reporting Data"
Last updateThis incident has been resolved.
Some of our customers are experiencing issues accessing campaigns and reporting data. We are working to resolve this as quickly as possible.
Report: "Delay in sending emails"
Last updateThis incident has been resolved.
A fix has been implemented and mail is sending as expected. We are continuing to monitor the situation.
Some of our customers are experiencing a delay in sending email campaigns. We are working to resolve this as quickly as possible.
Report: "Event Creation"
Last updateThis incident has been resolved.
We are currently experiencing an issue resulting in customers being unable to edit, create, and register for events. We are working to resolve the issue as quickly as possible.
Report: "Delays With Automations And Segments"
Last updateThis incident has been resolved.
We're currently experiencing delays with Automations as well as refreshing Segments. Our teams are working to resolve the issue as quickly as possible.
Report: "Support Notification"
Last updateWe have resolved the issue with our network provider. Customer support is back to normal operation.
We are currently experiencing issues with one of our network providers. As a result, access to customer support will be limited. For immediate assistance, please search our extensive knowledge base at support.constantcontact.com. If you require assistance from our customer support team, please check back shortly.
Report: "Issues Creating Sign-up Forms"
Last updateThis incident has been resolved.
Some customers are experiencing issues creating Sign-up Forms. We are working to resolve the issue as quickly as possible.
Report: "Issues when creating Events and accessing Registration Pages"
Last updateService has been restored. Events can now be saved and activated, and existing registration pages are loading as expected.
Currently, we are experiencing an issue with creating new events, and loading registration pages for live events. We are working to resolve the issue.
Report: "Login issue"
Last updateThis incident has been resolved.
Some customers may experience issues when logging in to their account. We are aware of the issue and working to resolve it. As a potential workaround, please try going directly to identity.constantcontact.com.
Report: "Issues Creating, Editing and Sending Campaigns"
Last updateThe incident has been resolved.
Customers may experience an error when attempting to schedule email campaigns, or when working on landing pages. We are actively researching these issues and apologize for the inconvenience.
A fix has been implemented and scheduled emails are sending. There may still be a slight delay for some emails as we process the backlog of emails. We're still working on an issue with Landing Pages at this time.
We are currently experiencing a system issue resulting in users being unable to edit, create, and send campaigns. We are working to resolve the issue as quickly as possible.
Report: "Slowness when navigating website and delays when sending campaigns"
Last updateMail has started to send and stability has been restored when navigating Constant Contact
At this time, customers may experience slowness within the product as well as campaign sending delays. We are working to resolve these issues as soon as possible.
Report: "Slowness navigating the website and delays sending campaigns"
Last updateThe incident has been resolved.
At this time, customers may experience slowness within the product, as well as campaign sending delays. We are working to resolve these issues as soon as possible.
Report: "Issues Creating, Editing and Sending Campaings"
Last updateThis incident has been resolved.
We are currently experiencing a system issue resulting in users being unable to edit, create and send campaigns. We are working to resolve the issue as quickly as possible.
Report: "Issues with resetting account passwords and adding new users"
Last updateThe incident has been resolved.
We are continuing to investigate this issue.
Some customers are experiencing issues with the reset password flow and adding new users. Our teams are working to resolve this issue as quickly as possible.
Report: "Error When Scheduling Campaign"
Last updateThis incident has been resolved.
Some of our customers are experiencing an error while attempting to schedule a campaign. We are working to resolve this as quickly as possible.
Report: "v3 API requests and portal returning errors"
Last updateThis incident has been resolved.
We are experiencing an issue which is causing most requests made via our V3 API to result in a '500 Internal Server Error' response. Additionally, most attempts to access the 'My Applications' page within the V3 Developer Portal are also resulting in an error ("You've encountered an error! Sorry about that. Please try again in a few minutes.").
Report: "Issues Managing Contact Segments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing a system issue resulting in users being unable to edit, create and send campaigns to segments. We are working to resolve the issue as quickly as possible.
Report: "Unable to connect to Support Chat"
Last updateThis incident has been resolved.
Currently some customers are unable to connect to our support team using our chat option. We are working to resolve the issue.
Report: "Slowness navigating the website, delays sending emails."
Last updateThis incident has been resolved.
Some of our customers are experiencing slowness while working in their accounts, and delays sending emails. We are working to resolve this as quickly as possible.
Report: "Outlook 365 email deliverability issues"
Last updateThis incident has been resolved.
Our Deliverability and ISP Relations Team is currently investigating reports of emails not being received to domains hosted on Microsoft Office 365. These messages are not bouncing but instead are landing in the junk folder or hidden in admin quarantine.
Report: "Slowness navigating the website"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and we are working to implement a fix.
Some of our customers are experiencing slowness while working in their accounts. We are working to resolve this as quickly as possible.
Report: "WePay payment processing error"
Last updateWePay issue has been resolved and events using this payment provider are able to process payments.
We are currently experiencing issues accepting payments through WePay. Some customers may have problems loading payment screens via the events tool if WePay is the selected payment provider. Teams are working to resolve this issue.
Report: "Email Sending Delays"
Last updateThis incident has been resolved.
Some of our customers are experiencing a delay in sending their emails. We are aware of this issue and are working to resolve the issue. Thank you for your patience.
Report: "v3 API requests and portal returning errors"
Last updateThis incident has been resolved.
We are experiencing an issue which is causing most requests made via our V3 API to result in a '500 Internal Server Error' response. Additionally, most attempts to access the 'My Applications' page within the V3 Developer Portal are also resulting in an error ("You've encountered an error! Sorry about that. Please try again in a few minutes.").
Report: "Login Issues"
Last updateThis issue has been resolved and our system is operating as expected.
Some customers are experiencing difficultly logging into our website. We are working hard to resolve it as quickly as possible.
Report: "Emails not being received to domains hosted on Microsoft Office 365"
Last updateAfter working with Microsoft the issue has been resolved and delivery of email to Microsoft Office 365 is working as expected.
We continue to work with Microsoft to resolve the issue.
Our Deliverability Team is currently investigating reports of emails not being received to domains hosted on Microsoft Office 365. These messages are not bouncing but are not arriving at the destination Inbox or Junk Folders.