Compeat

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Last checked from Compeat's official status page

Historical record of incidents for Compeat

Report: "Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/28"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday May 28th. Please expect intermittent connectivity and latency within this timeframe.

Report: "Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/21"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday May 21st. Please expect intermittent connectivity and latency within this timeframe.

Report: "Radar Push Notifications Not Working"

Last update
resolved

This incident has been resolved.

investigating

We are still working to fully restore the Apple push notification service. We have a partial solution in place that is processing the push notifications, but it is in a degraded state. We are continuing to work to implement a permanent solution. Thank you for your patience.

investigating

We are aware of push notifications not working. We are investigating to determine a solution.

Report: "Radar User Errors"

Last update
resolved

This incident has been resolved.

monitoring

We have identified and remediated the root cause of the intermittent user errors appearing in Radar and are continuing to monitor the application for any additional errors.

investigating

We are aware of and investigating issues with user errors displaying in the Radar product.

Report: "Extended - Emergency Maintenance - Radar at 12:00cst on 5/14"

Last update
resolved

Maintenance for the Radar application has been completed.

monitoring

We are extending the ongoing emergency maintenance window to continue testing and monitoring the radar app.

Report: "Advantage 1.0 Compeat Pay"

Last update
resolved

This incident has been resolved.

monitoring

We have resolved the issue affecting Compeat Payments made through the desktop version of Advantage. Thank you for your patience as we worked to resolve this issue.

investigating

We are investigating a reported issue affecting Compeat Payments made through the desktop version of Advantage. Our team is working diligently to resolve this as quickly as possible. In the meantime, you can transmit Compeat Pay Payments successfully via the Portal by logging in at portal.compeat.com. We appreciate your patience and understanding as we work to resolve this issue. Please stay tuned for further updates.

Report: "Extended Maintenance - Radar & Advantage"

Last update
resolved

This incident has been resolved.

monitoring

We are currently extending our maintenance window to continue testing of the Radar and Advantage services. Please expect intermittent connectivity and latency at this time.

Report: "Radar | Inventory Module"

Last update
resolved

We have identified and resolved the issue affecting Radar Inventory.

investigating

We are aware of and investigating issues with the Inventory Module.

Report: "Radar Disk Space Issue with Reports & Exports"

Last update
resolved

This incident has been resolved.

monitoring

Our development team has identified the issue and has made updates to restore the report and export functions for Radar. We will continue to monitor the status

investigating

Our development team is currently investigating an issue with Radar disk space. We will provide updates here as we work to resolve this issue.

Report: "Advantage 2.0 Portal Log In Issues"

Last update
resolved

This incident has been resolved.

monitoring

This issue has been resolved.

identified

The issue has been identified, and we are currently working to implement the fix.

investigating

We are currently investigating log in errors for Advantage 2.0 Portal. Users can log in to the desktop version.

Report: "Radar Functionality in most recent Chrome and Edge Browser Updates"

Last update
resolved

This incident has been resolve. We appreciate your patience while our team worked to resolve this matter.

monitoring

The fix for this issue has been implemented. We will continue to monitor to ensure full functionality. We appreciate your patience as we worked to resolve this issue.

identified

The issue has been identified and a fix will be implemented during the Emergency Maintenance scheduled for tonight at 9:00 PM CST.

investigating

We are aware of various navigation issues within Radar with the latest updates to Google Chrome (Version 105.0.5195.54) and Microsoft Edge (Version 105.0.1343.25) browsers. Problems include the dropdown menus specifically in the Inventory and Labor Scheduling Modules not functioning as expected. Our development team is working to resolve this issue. As a workaround, an alternate browser such as Mozilla Firefox browser should be used for full functionality. We do apologize for the inconvenience.

Report: "Radar Polling Error"

Last update
resolved

This incident has been resolved.

monitoring

We have received multiple reports of client-based polling issues. Some customers are not seeing polling data. We have since remediated the problem and are currently monitoring the environment. It will take some time for the system to catch up and to show the polling data. Manual re-polls will not be necessary. Thank you for your patience!

investigating

Our development team is currently investigating intermittent Radar polling failures. We will provide updates here as we work to resolve this issue.

Report: "Extended Maintenance - Advantage and Radar"

Last update
resolved

The extended maintenance has been completed. There were some polling operations that were on hold due to the maintenance, but they will get caught up over night.

investigating

We are currently extending our maintenance window to continue testing of the Radar and Advantage services. Please expect intermittent connectivity and latency at this time.

Report: "Radar Polling Issues"

Last update
resolved

This incident has been resolved.

monitoring

We have received multiple reports of client-based polling issues. Some customers are not seeing polling data. We have since remediated the problem and are currently monitoring the environment. It will take some time for the system to catch up and to show the polling data. Thank you for your patience!

Report: "Advantage Accounts Payable Invoice Issues"

Last update
resolved

The fix has been put in place and the issue has been resolved.

identified

We have identified the issue and will be deploying a fix to address this issue at 9:00 PM CST today.

investigating

We received a few reports of users not being able to submit invoices for Accounts Payable with the Advantage product. The engineering team is actively reviewing the issue to find the root cause.

Report: "Radar Reports and Batches Errors"

Last update
resolved

The issues related to Scheduled batches are resolved as well.

monitoring

A fix has been implemented for Radar reports and they should be functional at this time. Scheduled batches are currently being processed and should be resolved shortly.

identified

We are continuing to work on this issue. We have identified the cause and are running some tests.

investigating

The engineering team is actively investigating errors related to Radar reports.

Report: "Extended Maintenance on Radar API"

Last update
resolved

The additional fix has been applied and the engineering team had successfully tested and validated the Radar API.

investigating

We are conducting additional testing and performing an additional fix for Radar API. As a result, we will be extending the current maintenance window until 1 AM CST.

Report: "Report Server Testing"

Last update
resolved

The testing has concluded. Thank you.

monitoring

We are currently testing and monitoring improvements to our reporting server. This testing will be underway between 3:00 and 3:30 CST. You may experience a need to regenerate a report from your site in this time.

Report: "Polling Import Error"

Last update
resolved

The polling import errors issue has been resolved and we have imported the data for the locations that were affected.

identified

Our development team has identified the Import Error. We are currently importing data files for locations that were affected.

investigating

We are currently investigating Polling Import Errors affecting Radar and Hybrid Polling Customers.

Report: "Advantage Reports Error"

Last update
resolved

Our Development team has resolved the issue with generating Reports in Advantage. Please reach out to support@compeat.com for any additional assistance.

investigating

We have received several reports of errors when running reports in Advantage and are currently investigating the issue.

Report: "Radar - Purchase Orders"

Last update
resolved

The issue with sending purchase orders through Radar has now been resolved. Thank you for your patience as our developers worked quickly to get this important function back up for you.

monitoring

The fix to allow purchase orders to be sent is on it's way! Thank you so much for your patience. You should experience zero downtime as we deploy this fix.

investigating

We are experiencing an issue with sending Purchase Orders out of Radar. Our development team is investigating and anticipating deploying a hot fix by 12am CST. We will continue to update as we know more. We sincerely apologize for any convenience this is causing your teams.

Report: "Radar - Labor Total Pay Calculation"

Last update
resolved

This incident has been resolved. Our sincere apologies for any inconvenience this may have caused.

monitoring

We are continuing to monitor for any further issues.

monitoring

We have identified the issue and we are reimporting all affected customers data at this time. There is no action that needs to be taken by the customer.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating an issue prohibiting Total Pay calculation in Radar.

Report: "Intermittent Degraded Performance"

Last update
resolved

Our team has resolved the latency issues, please contact Support in the event you notice any additional occurrences.

identified

Our team has identified the source of the latency and is currently working to implement a fix. We will provide another update within the hour.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of intermittent degraded performance, and are currently investigating the source. We will update within the hour.

Report: "WorkForce - Edited shifts are not corresponding to the correct date"

Last update
resolved

We have identified the issue with the Workforce schedule builder, and our development team is working to create and release a fix for it. The issue is linked to the Swap/Move button on the schedule builder. At this time we ask that you refrain from using the Swap/Move button and instead use the Edit Shift button when creating or editing schedules.

identified

We have identified the issue with the Workforce schedule builder, and our development team is working to create and release a fix for it. The issue is linked to the Swap/Move button on the schedule builder. At this time we ask that you refrain from using the Swap/Move button and instead use the Edit Shift button when creating or editing schedules.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue finding WorkForce shifts applying to different days than intended causing inconsistency with MyWorkforce employee app.

Report: "Login Errors - Radar"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and is being monitored

identified

We are continuing to address this issue. A fix has been scoped and we are in process of executing. Our apologies for the inconvenience this has caused.

identified

We are continuing to address an issue with Errors upon logging into Radar. Some customers may gain access to their site and find oddities in Report availability. We are aware of this issue and are continuing to troubleshoot.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating multiple errors presenting in Radar.

Report: "Partial Outage - Advantage and Radar"

Last update
resolved

This incident has been resolved.

monitoring

We have identified this issue and depoyed the fix. Customer sites are coming back online.

investigating

We are currently investigating a server related issue that is restricting users from logging into Radar or Advantage if on that server. Updates will be delivered every 30 minutes or upon identifying the issue.

Report: "Login error - Advantage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring. All sites are accessible at this time.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating a login error occurring for some customers when attempting to access Advantage desktop version.

Report: "EXTENDED MAINTENANCE - Advantage and Radar"

Last update
resolved

This incident has been resolved.

investigating

We are currently extending our maintenance window to continue rigorous testing of the Radar and Advantage services. Please expect intermittent connectivity and latency at this time.

Report: "Radar - Key Info, Check Explorer and Poll Status"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating Poll Status, Check Explorer and Key Info pages not loading

Report: "Radar - Poll Status Page error"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate an error populating when a repoll command is sent from the Poll Status page in Radar. We will continue to update here as we progress.

investigating

We are currently investigating error messaging populating to the Poll Status and Key Info page. We will continue to update here as we progress.

Report: "Advantage 2.0 - intermittent connectivity and latency"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating issues with batch posting and other such tasks in Advantage 2.0. Please expect the next update by 11am CST

Report: "Radar Poll Status Page not populating"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating an issue that finds the Radar Poll Status page not populating.

Report: "Inability to run reports and/or print checks - 2.0 Accounting"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an error that many users are getting "this page isn't working". This issue is impacting user ability to run reports and print check batches.

Report: "Network Latency - Radar"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified by our network provider. There may be a delay in your ISP rerouting traffic but we are anticipating that functionality will slowly be restored to all users.

investigating

We are currently investigating network latency in our data center. This will cause intermittent connectivity and slowness when utilizing Radar and is impacting our EDI/VMS vendor connections. Please expect another update by 11am CST.

Report: "EXTENDED MAINTENANCE - Intermittent Connectivity Issues - Advantage and Radar"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Timeout errors - Radar"

Last update
resolved

This incident has been resolved.

monitoring

We have identified and fixed the issue causing time out errors. We will be monitoring this issue to ensure stability.

investigating

We are currently investigating timeout errors appearing in Radar.

Report: "Radar Poll Status Page and Key Info Module"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating reports of inability to access the Poll Status page and Key Info module in Radar. We apologize for any inconvenience, and an update will be provided within the hour.

Report: "Errored Reports - Radar"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating Report errors in Radar

Report: "Latency in Reporting - Advantage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating latency in reporting in Advantage.

Report: "Radar - Key Info, Check Explorer and Poll Status"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue prohibiting viewing of the Key Info, Check Explorer and Poll Status pages in Radar

Report: "Intermittent latency in reporting - Advantage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating latency in reporting for a subset of customers.

Report: "Inconsistent Polling of Aloha POS - Radar"

Last update
resolved

This incident has been resolved.

monitoring

We are currently releasing a fix for the polling issues you may be experiencing. Please refrain from manually firing any repoll commands as we are in progress with your file imports.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating delayed polling of Aloha POS in some locations.

Report: "Processing of polled data failing - Advantage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating a failure to process polled data in Advantage databases. Please expect an update by 9am CST

Report: "Radar Login"

Last update
resolved

This incident has been resolved.

monitoring

We have identified and resolved issue affecting log in access for Radar. We apologize for the inconvenience and will continue to monitor throughout the day.

investigating

We are currently investigating access to Radar.

Report: "Login issues accessing Radar via the Portal - Advantage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue preventing Advantage users from accessing Radar via the Portal. Details will be shared as they come available.

Report: "WorkForce 1.0"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue. As soon as we have identified the issue we will provide an update here.

investigating

We are currently investigating an issue accessing WorkForce 1.0

Report: "Login Issues - Hybrid, Radar, Advantage, WorkForce 2.0"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to vet possible workarounds to restore services in the midst of a third party system outage. Please expect the next update by 5am CST

investigating

A third party provider is experiencing a system outage. We are investigating a work around for login failures/potential polling failures to our Hybrid customers along with a sampling of both Advantage, Radar and WorkForce 2.0. We are working diligently to restore these services.

Report: "EXTENDED MAINTENANCE - Intermittent Connectivity Issues - Advantage 2.0 and Radar"

Last update
resolved

Our maintenance window has successfully concluded with all databases migrated to AWS. Inside of our maintenance window, a third party provider experienced an system outage. We are continuing to investigate a work around for login failures/potential polling failures to our Hybrid customers along with a sampling of both Advantage and Radar along with WorkForce 2.0. We are opening a new incident for this issue.

investigating

We are continuing to troubleshoot an issue found in our maintenance window. This is causing login issues for a sampling of our Radar and Advantage 2.0 customers. We remain diligent in our efforts. Please expect the next update by 3am CST

investigating

We are currently investigating this issue.

identified

We are currently working through an issue discovered during our maintenance window. We are working diligently to restore services. Please expect the next update by 1am CST.

identified

Emergency Maintenance is being conducted until 12:00AM (CST). During this time you may experience intermittent connectivity disruptions.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating intermittent connection issues and timeout errors affecting one server. Please expect an update by 2pm via email if you are experiencing these issues.

Report: "Intermittent Connectivity Issues - Advantage and Radar"

Last update
resolved

This incident has been resolved.

monitoring

As of 2:45pm (CST) all systems are operational. We are currently monitoring activity and investigating a Root Cause of the outage.

identified

The issue has been identified and a fix is being implemented.

investigating

We have identified a service impact to database causing an inability to login for some of our customers. We are actively working to resolve this issue. Please expect another update by 3pm CST.

Report: "Degraded Performance - Advantage 2.0"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating a defect in the functionality of Settings in Advantage 2.0. Please expect an update to this incident by 9am CST.

Report: "Extended Maintenance Window - Advantage 2.0"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to an investigate an issue isolated to features in 2.0 preventing certain functions via Settings to perform as designed. We are diligent in our efforts to resolve and will update again by 4 am CST

investigating

We are continuing to an investigate an issue isolated to features in 2.0 preventing certain functions via Settings to perform as designed. We are diligent in our efforts to resolve and will update again by 3 am CST

investigating

We are continuing to an investigate an issue isolated to features in 2.0 preventing certain functions via Settings to perform as designed. We are diligent in our efforts to resolve and will update again by 2am CST

investigating

The maintenance window has been extended to ensure a successful deployment to Advantage. We are working diligently to restore all services, however, in this time you may experience intermittent performance issues within Advantage. Please expect your next update by 1am CST.

Report: "Extended Maintenance Window - Advantage"

Last update
resolved

Tonight's maintenance window has been completed, and thank you for your patience during the extended time.

investigating

The maintenance window has been extended to ensure a successful deployment to Advantage. We are working diligently to restore all services, however, in this time you may experience intermittent performance issues within Advantage. Please expect your next update by 1am CST.