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This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

This incident has been resolved.

Adjustment has been implemented, and we are monitoring the results.

We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

We are currently investigating this issue.

We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

We applied a developed workaround and monitoring the results.

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

This incident has been resolved.

We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix was applied, we are monitoring the result.

The issue is related to our CDN provider Cloudflare, we are working on a fix.

We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

This incident has been resolved.

Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Datacenter technical issue occurred with one of our datacenters in Europe, affecting our Dialer services. We have recovered from the incident and we are currently monitoring the failed component.

This incident has been resolved.

Due to the ongoing situation in Ukraine and Russia, our offices in Ukraine have a limited availability. Our offices in Manila (and others) work normally and handle all our support and operational manners of CommPeak with no operational impact. Please expect limited support only in Ukrainian and Russian languages.

This incident has been resolved.

Our support is fully operational by Live Chat, Email, WhatsApp and via the Ticket submission links.

We are aware of some customers having issues seeing Open Tickets and Submitting a new ticket via our https://helpcenter.commpeak.com. The error is due to Zendesk ongoing issue ( https://status.zendesk.com/ ). We have submitted a new Submit Ticket link and workaround. This is also accessible from your account by going to https://my.commpeak.com/tickets/create .

This incident has been resolved.

USwest POP uswest.sip.commpeak.com (45.79.73.196) is under maintenance. During this time service interruptions might be experienced. USwest's DNS & the traffic at the time of the maintenance will be redirected & rerouted to the secondary POP useast.sip.commpeak.com (104.196.193.91).

Our high availability database cluster was not operating as expected during a datacenter outage, due an improper handling of a fault-tolerant state.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Service was recovered about 2 hours ago, but was kept open for monitoring.

One of our core VPN gateways is experiencing a datacenter outage and fail-over has not been triggered properly. We are currently adjusting the failover to replace the failed component.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Gmail service has already been restored for some users, and we expect a resolution for all users in the near future.

Investigating - Due to ongoing issues with a third-party it is currently not possible to create a CommPeak support ticket via email. If you wish to raise a support ticket use our Live Chat. Browse to https://go.commpeak.team/help for our LiveChat Browse to https://helpcenter.commpeak.com for additional FAQ

This incident has been resolved.

Services have been fully restored.

The issue has been identified as a Google Cloud Networking issues.

The issue has been identified as a Google Cloud Networking issues.

Google Cloud Networking in us-east1-c and us-east1-d is experienced due to power failure, which affecting all zones in region us-east1. Due to the incident some CommPeak services might be effected/unreachable within the effected zone and region.

This incident has been resolved.

Our eu2 POP is back online. We are currently monitoring.

Our datacenter provider (eu2.sip.commpeak.com) continues working on the current network problem.

Our datacenter provider (eu2.sip.commpeak.com) continues working on the current network problem. Other POPs are unaffected.

There is currently a network issue with our provider for eu2.sip.commpeak.com (109.169.12.36). Please divert your traffic to eu1.sip.commpeak.com (104.199.5.135).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have observed and recovered a fault with the PBX Stats. The system is currently synchronizing all data which has not been synchronized for the past 30mins.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We've received a report of an issue with Google Cloud Networking. Services from customers located in Bulgaria, Turkey and Greece might be degraded. We are following https://status.cloud.google.com/ for updates.

We are currently investigating connectivity issues to our Cloud PBX Service in European Region.

This incident has been resolved.

A fix has been implemented by our upstream vendor. We are monitoring the network connectivity.

We have identified a networking connectivity issue with eu2.sip.commpeak.com (109.169.12.36). We are currently working with our upstream vendor on this case. Kindly divert all traffic to eu1.sip.commpeak.com (104.199.5.135).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Description of incident is available on Cloudflare status page: https://www.cloudflarestatus.com/incidents/46z55mdhg0t5

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We have identified a delay with data synchronization from our PBX to the PBX Stats system, and a fix is being implemented.