Is CommentSold Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We have identified the issue. Some custom domains have invalid certificates, and we're working to resolve.

A fix has been implemented, and we are recovering now. We will continue to monitor the sytem.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Pusher is currently experiencing an outage. We will continue to monitor performance. This will involve Lives - Overlay banner, customer comments, and admin comments not showing https://status.pusher.com/

Pusher Outage Update: Pusher has applied a fix. We will continue to monitor performance. https://status.pusher.com/

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We have confirmed Pusher's outage is region specific. We are working on the best solution to mitigate disruption to our shops and customers.

This incident has been resolved.

The third party ( PUSHER ) has resolved the outage. We will continue to monitor.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

Issues with login and slowness on the CommentSold Admin dashboard should now be resolved.

We are currently investigating degraded performance for the CommentSold Admin dashboard regarding login and access and are working on a resolution ASAP

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the result.

We are aware that CS admin is currently processing requests slowly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Stripe had an outage and they are currently working on a fix.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We believe we have resolved the issue causing degraded performance and intermittent connectivity issues. We are closely monitoring the situation to ensure everything remains fully operational.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently looking into issues regarding our platform - during this time performance may be degraded. We will provide an update once more information is available.

The development team has resolved the issue causing intermittent system-wide issues and will continue to monitor.

We're currently investigating significant delays system wide causing intermittent system-wide issues. We will provide an update once we have identified the issue.

This outage has been resolved and the CommentSold system is fully operational again.

The issue with our partner service provider appears to be resolved and we are monitoring as our system is coming back to fully functional.

One of our large service providers is having a major outage we are working to mitigate the impact

The team identified an issue with our third party partner (AWS) and is working to restore full access the CommentSold system.

We are currently investigating a complete outage with the CommentSold Platform. We will provide an update once we have identified the issue.

This incident has been resolved. We appreciate your patience!

A fix has been implemented and we are monitoring the results.

The CommentSold team has identified an issue with Avalara, a third-party integration that may currently be causing issues with carts, checking out, and live streams. We appreciate your patience and are working towards resolution! Please reach out to our support team if you have any questions or concerns.

This incident has been resolved. We appreciate your patience!

A fix has been implemented and we are monitoring the results.

The development team is currently investigating an issue with the platform and is aware of all areas impacted. We are actively working on getting this resolved. We appreciate your patience. For any questions or concerns, please reach out to our support team. We are ready and here to help!

All identified issues have been fully resolved

We believe we have identified the issue and are monitoring the change

We are currently investigating an issue with the performance of the system that is impacting response times for the platform.

This issue has been completely resolved by Facebook.

It appears Facebook has resolved the issue preventing the ability to go live on Facebook. We will continue to monitor.

We are continuing to investigate this issue.

Facebook is currently experiencing an issue impacting the ability to go live on Facebook. Live on the web and in the app are working as expected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

Facebook and Instagram appear to be recovering. We are monitoring closely and will update when this is fully resolved.

Facebook and Instagram are both currently experiencing major outages, we're monitoring it but we have to wait until Facebook resolves the issues.

Yesterday at approximately 8pm CDT the CommentSold platform encountered a performance issue. This manifested as very slow load times for the admin portal, mobile apps, and account page. There was gradual improvement in response times starting at 8:30pm CDT, and by 8:45pm CDT the issue was largely resolved, with some lingering effects until 9:10pm CDT. The investigation of this event is still underway, but initial findings indicate that the issue was caused by hitting a limit with how quickly connections could be established to our primary database. The monitoring we have in place had previously been focused on the load on the database itself, which remained normal throughout the performance event. We're taking several steps to prevent this issue from happening again. First, we're including additional monitoring to our database to alert us of potential issues like this before they become problematic. Second, we're making changes to move connections from our primary to replica database servers. Finally, we'll also be changing how we manage these database connections to ensure that we can scale well beyond the amount of traffic we currently handle.

Should be completely resolved now Queues are catching back up so comments are being processed - expect it to be fully caught up within the next 2 minutes All comments will be read

We’ve applied fixes related to the service and have gotten the service back to regular latency and response times. We’re monitoring currently

We are continuing to investigate - the database connections have stabilized but latency is still high. We are thoroughly investigating and working on deploying changes to alleviate the issues as quickly as possible

Investigating an issue related to the apps loading slowly and backend admin interface unavailable. Will report back ASAP - our entire team is investigating currently

Earlier this afternoon we deployed an update that caused a few short-lived glitches. Some admins were force logged out of their CS admin accounts and we were briefly unable to show app sold comments on the live overview. The deploy has been rolled back and there are no lingering issues!

This has been resolved, thank you for your patience!

Fastly has implemented a fix and is monitoring to make sure thing are fully resolved.

Fastly, one of our service providers, is experiencing a partial outage that may impact some users ability to use various parts of the platform. You can follow their status updates here: https://status.fastly.com/

Facebook is still experiencing a bug impacting some customers' ability to go live on Facebook. If you are impacted you can try going live using stream keys (see chat support for assistance) or manually linking your product selection. Live in the app is working normally! We have reported the bug to Facebook and will continue to keep you updated as we learn more. Thank you for your patience!

Facebook is experiencing an issue impacting some customers' ability to go live on Facebook. We have opened a bug report with Facebook here: https://developers.facebook.com/support/bugs/422355969079963/

This incident has been resolved.

Auto linking is now working as expected in both groups and pages. We are continuing to monitor closely.

We are continuing to investigate this issue. In the meantime, if you are live on a page using a product selection, manually liking the product selection using the URL is working. See support if you need assistance with this method.

We are receiving reports of issues linking and reading comments in Facebook groups and pages. The live is still showing in the "Videos" tab on Facebook, but not on the "Discussion/Feed" tab. The team is investigating now.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with processing calls on the Facebook API - it may impact comment harvesting and some facebook related API calls.

This incident has been resolved

A fix has been implemented and we are monitoring

The issue has been identified and the dev team is working on a solution

We are currently investigating an issue impacting the ability to go live in the app, as well as the live preview window.

This has been resolved! Thank you for your patience.

A fix has been implemented and we are monitoring!

The team has identified the issue and is making progress on a fix.

We are currently experiencing an outage. The team is investigating now.

Facebook has resolved this error. Group comments and linking should be fully functional.

Facebook is experiencing an error impacting the ability to link posts/lives as well as read comments in a group. This error is not specific to CommentSold and we hope it will be resolved shortly.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are experiencing a service disruption impacting various aspects of the platform. The team has identified the cause and is implementing a fix now.

The data center has resolved their issue. All systems should be fully operational.

Our data center believes they have a fix for the issue. The system should be back up; we will continue to monitor the situation and give an update once we believe this to be fully resolved.

The datacenter has identified the specific issue and is on the phone with their network provider support team now.

The Atlanta data center is continuing to work on resolving this issue and has shared with us that it is impacting several of their other customers as well. We will keep you updated as we learn more from them.

The issue has been identified as a problem with our Atlanta datacenter. They are working with that team now to get this resolved.

We are experiencing intermittent outages, the team is investigating now.

CommentSold is functioning without issue.

PayPal has resolved their internal issue. We are continuing to monitor Stripe for updates on their fix. https://status.stripe.com/

Two of the payment gateways- PayPal and Stripe- are both reporting internal issues at this time. We are monitoring their progress for a fix soon. PayPal Status Page: https://www.paypal-status.com/product/production Stripe Status Page: https://status.stripe.com/

Facebook has resolved their issue.

It appears that Facebook has resolved their issue. We are monitoring progress.

We have detected that Facebook is currently experiencing one or more issues with their platform. We are monitoring their progress for a possible fix.

This incident has been resolved.

We have received multiple reports of issues with the product tab.

Paypal API has now resolved the issue they were having.

The Paypal API that our mobile apps use is experiencing a partial outage and high error rates at the moment causing some mobile paypal payments to fail - they are actively working on the issue and we are monitoring it on our side.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The team has identified an issue causing apps and admin dashboard to load slowly. The ability to check out and add items to carts and waitlists may also be impacted as a result of this issue. The team is actively working on a fix

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The problem has been identified and the team is working on a fix.

We are currently investigating an issue that is preventing customers from going live.