Is CommCare HQ Down Right Now? Check if there is a current outage ongoing.

Dear Users, We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to support@dimagi.com with any questions or concerns.

Our developers have submitted a fix for this issue and we are seeing a full restoration to application building functionality. We will continue to monitor this to ensure full resolution. Thank you for your patience while we worked on resolving this issue.

We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.

Dear Users, We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.

Dear Users,We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to support@dimagi.com with any questions or concerns.

Our developers have submitted a fix for this issue and we are seeing a full restoration to application building functionality. We will continue to monitor this to ensure full resolution. Thank you for your patience while we worked on resolving this issue.

We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.

Dear Users,We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.

Dear Users, At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused. Please reach out to support@dimagi.com with any questions or concerns.

Our development team was able to implement a fix for this issue and we are seeing a slow recovery. We will continue to monitor the recovery of this issue and reach back out to confirm when the issue is completely resolved. Thank you for your patience.

Dear users, Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality. We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!

Dear Users,At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused.Please reach out to support@dimagi.com with any questions or concerns.

Our development team was able to implement a fix for this issue and we are seeing a slow recovery. We will continue to monitor the recovery of this issue and reach back out to confirm when the issue is completely resolved.Thank you for your patience.

Dear users, Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality.We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!

Dear Users, Our developers were able to implement a fix for this issue. If you continue to experience the error, please sync your application. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked toward the resolution of this issue. Please reach out to support@dimagi.com with any further questions.

Dear users, Our developers are actively working on implementing the fix. We will continue to update the status of this issue to provide the most up to date information.

Dear users, We've identified that the issue is related to indexed lookup tables. Our team is actively working on a fix and will provide another update within the next hour. We apologize for the inconvenience and appreciate your patience.

Dear users, We’re currently investigating an issue affecting Lookup Tables on CommCare HQ. Some users may encounter errors where lookup tables fail to load or sync as expected. Our engineering team is actively working to identify and resolve the root cause. In the meantime, a temporary workaround is available: re-saving the affected lookup table by going to Manage Lookup Tables, selecting Edit, and clicking Save. This action appears to restore normal functionality in most cases. We apologize for the inconvenience and appreciate your patience as we work to restore full functionality. We’ll continue to provide updates as progress is made.

We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.

A fix for this issue has been implemented and we are continuing to monitor the situation to ensure email messages are now being sent. Thank you for your patience while we work towards resolution of this issue.

We are continuing to work towards a fix for this issue. Thank you for your patience.

We've identified the root cause of this issue and we are in the process of implementing a fix. We sincerely apologize for any inconvenience caused.

We are currently experiencing an issue beginning at approximately 16:00 UTC where emails triggered by CCHQ may not be sent. Users may not receive an email notification when attempting to email reports, export reports to excel, invite web users to projects or when triggering email alerts. Rest assured, our team is currently investigating this issue as a priority.

Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!

Dear Users, Our technical team has identified the root cause of the issue and successfully implemented a fix. You should now be able to navigate through forms, do form submissions and sync with the server on CommCare without any errors. In case you are still experiencing any errors while syncing or submission, please feel free to let us know at support@dimagi.com. Thank you for your patience and understanding as we worked to resolve this.

Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.

Dear Users, We’re currently investigating an issue affecting form submissions and syncs with CommCare HQ for some project spaces. As a result, you may encounter errors when submitting forms or syncing data, whether on mobile devices, App Preview, or Web Apps. Our development team is actively working to identify the root cause and implement a fix as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this.

Dear user, We experienced a temporary outage from 7:46 AM UTC to 8:32 AM UTC affecting data exports , file downloads and imports on www.commcarehq.org. Our Development team was able to Identify the root cause and immediately implemented a fix to resolve this. We apologies for any inconvenience this may have caused. Thanks!

Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.

Dear users, performance is gradually returning to normal. We will continue to monitor closely until the issue is fully resolved. Thank you for your patience and understanding.

Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.

Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.

Dear users, We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress. We apologize for the inconvenience caused.

Dear Users, We can confirm that the fix implemented by our developers has resolved the issue, and all affected areas are now functioning as expected. We sincerely apologize for the inconvenience caused and appreciate your patience throughout.

Dear Users, Our development team has identified the cause and implemented a fix. We are currently monitoring the system to ensure the issue has been fully resolved. An update will be shared within the next hour with further details. We sincerely apologise for any inconvenience this may have caused and appreciate your patience.

Dear Users, We are currently investigating an issue affecting data imports, exports and downloads on www.commcarehq.org. Our development team is actively working on identifying the root cause, and we aim to implement a fix as soon as possible. We sincerely apologize for any inconvenience this may be causing.

Dear users, The issue has been resolved on both the servers. Please reach out to Dimagi Support if you continue to experience any issues. We thank you for your patience while we worked to resolve this issue.

Dear users, The issue has been resolved on www.commcarehq.org, and downloads should now work as expected. Our team is still actively working on a fix for india.commcare.org and will share an update as soon as we have more information. Thank you for your continued patience.

Dear users, We’re currently experiencing an issue on both india.commcarehq.org and www.commcarehq.org that is preventing downloads of the Case List Explorer Report via the Export to Excel tool. Our engineering team has identified the root cause and is actively working on a fix. We expect the issue to be resolved within the next 50 minutes. Thank you for your patience, we’ll share an update as soon as the issue is resolved or if there are any changes to the timeline.

Dear User, Our tech team has tested the fix, and after monitoring, we have confirmed that the outage on www.commcarehq.org is now completely resolved. Please feel free to reach out to us at support@dimagi.com if you encounter any further issues. Thank you for your patience and understanding!

Dear User, We’ve implemented a fix. Our team is actively monitoring the system's performance and will provide an update once the issue is fully resolved. Thank you for your patience!

Dear Users, CommCare HQ is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Dear Users, We identified an issue that began at 20:24 UTC, during which you may have been unable to access the application preview tool, create new builds or versions, or publish applications to mobile. Our developers promptly investigated the matter and fully resolved the issue by 21:45 UTC. We sincerely apologise for any inconvenience this may have caused.

Dear Users, The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.

Dear Users, Our engineering team has made significant progress in addressing the issue, and we’re seeing improvements. The platform is now accessible, but we’re still working to ensure a full resolution.

Dear Users, CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at support@dimagi.com. We appreciate your patience and understanding.

Dear Users, The issue has been successfully resolved, and CommCare HQ is now fully operational. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear User, We’ve implemented a fix. Our team is actively monitoring the system's performance and will provide an update once the issue is fully resolved. Thank you for your patience!

Dear Users, We are still observing some errors and our team is actively working to resolve them. While the platform is accessible, you may encounter intermittent issues when using certain features. We appreciate your patience as we work towards a full resolution. Thank you for your understanding!

Dear Users, Our engineering team has made some necessary changes to resolve this issue and this has resulted in a significant improvement as the platform is now accessible. We are monitoring the fix implemented and will update once this is resolved completely. Thank you for your patience and understanding with our team!

Dear Users, Our engineering team has made progress in addressing the issue, and we've observed some improvement. However, the issue is not yet fully resolved. We’re continuing to work on it and will share further updates as soon as we have more information.

Dear Users, Our engineering team has identified a potential cause and is actively working on mitigating the issue. We’ll keep you updated as soon as we receive further insights or progress.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Dear Users, CommCare HQ is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Dear Users, We experienced a disruption on www.commcarehq.org affecting the data forwarding feature. During this time, some data forwarding records were not sent and showed an "Invalid Payload" status. While the issue has been resolved, records impacted during this period will be added to a queue, which should now process successfully. If you have any questions, please contact us at support@dimagi.com. We sincerely apologise for the inconvenience caused.

Dear Users, We have observed a full recovery as all previously backlogged tasks have now been processed and new tasks are being processed at a normal rate. We sincerely apologize for any inconvenience caused.

Dear Users, A fix for this issue has been implemented and we are seeing an increased rate of backlogged tasks being processed. We expect a full resolution of this issue within a few hours. We will continue to monitor the progress of this fix and check in with any further updates hourly or when this issue is resolved.

Dear Users, We have identified an issue beginning at 18:37 UTC in which tasks to be processed are backed up in queue. Affected tasks include updating calculated properties, making a new build on the app builder, creating ccz, creating user cases, sending reports, resending pending invitations, running case update rules on save, and rebuilding cases. Our developers are aware of the issue and are in the process of implementing a fix. We apologize for any inconvenience caused and will have an update shortly.

On October 11, between the hours of 11:00 and 21:30 UTC, we experienced a disruption on www.commcarehq.org with the data forwarding feature. During this time, some data forwarding records were not sent and instead showed an "Invalid Payload" status. We’ve resolved the issue, but it is still the case that records impacted during this disruption will need to be manually retried and should be successful now. We recommend users check their data forwarders for records with an "Invalid Payload" status and manually retry the failed records. Please reach out to support@dimagi.com should you have any questions. We sincerely apologize for any inconvenience caused.

Dear users, Thank you for your patience. Our developers have resolved the issue and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

Dear users, Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.

Dear users, We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing their applications. Our developers are currently investigating this issue. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear Users, Between 6:13 PM UTC and 6:21 PM UTC, CommCare HQ experienced an issue that caused an outage across the platform. Users may have seen errors when trying to navigate CommCare HQ, submitting forms via mobile or Web Apps or trying to sync with the server. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your continued support!

Dear users, Thank you for your patience. The delays with data forwarding have been resolved and records are being forwarded within an expected amount of time. If you are still experiencing a delay of longer than 30 minutes, please send a new ticket to support@dimagi.com. Thank you for your understanding.

Dear users, We've identified an issue where you may experience a delay with data forwarding on www.commcarehq.org. We sincerely apologise for any inconvenience this may cause you and your team. Rest assured, our developers are working on resolving this issue with the highest priority. Thank you for your patience and understanding.

This incident has been resolved and all components are performing as expected and any backlogged submissions have been received. Please do email us at support@dimagi.com if you continue to see any issues. Thank you for your patience and we apologize once again for the inconvenience.

Dear users, Some users may still be experiencing slowness with reporting and case updates, but we are seeing performance continuing to improve. We'll update you again when we see full recovery.

Dear users, Some users may still be experiencing slowness with reporting and case updates, but we are seeing performance continuing to improve and expect full recovery soon. We'll update you again within the next hour.

Dear users, We have identified the issue and will be implementing a fix. You should have already seen improvement in the performance. We'll keep you updated.

Dear users, We are continuing to investigate this issue. Some users have also seen issues when submitting forms. We will update you within the next 30 minutes. Again, we apologize for this inconvenience. Please email us at support@dimagi.com if you have questions or to report an issue.

Dear users, We have identified an issue on www.commcarehq.org, where some users may be experiencing slowness loading pages as well as error running reports. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing. Please email us at support@dimagi.com if you have questions.

### Incident Summary On May 21st, 2024, mobile workers experienced errors on the CommCare mobile application while trying to sync. Web users on CommCare HQ also encountered errors while logging into the web-based applications. ### What Happened The handling of requests from mobile devices and web apps, such as restores, case searches, and form submissions, was blocked at times during the incident. Restore requests, especially large ones, can be resource-intensive, increasing CPU and memory usage. In this particular case, the issue was caused by mobile reports included in some restores. One such restore caused one of our machines to run out of memory, preventing many users on CommCare from syncing to the server and logging into their applications. Fortunately, no data was lost, as the restores completed later the same day after we deployed a fix. ### Looking Forward Our engineering team has conducted a retrospective to understand the root cause of the issue. The team is primarily investigating a long-term fix to improve the restore logic and prevent this incident from reoccurring in the future.

Dear users, We experienced an outage on www.commcarehq.org from 5:20 am UTC to 11:10 am UTC. Users received an error when trying to submit forms or sync with the server on mobile and Web Apps. Our developers were able to resolve the issue and we are closely watching for any reoccurrence. We regret if this may have caused any kind of inconvenience. Thank you for your collaboration and patience during this time.

Dear users, On June 26th between 13:00-14:45 UTC we experienced an issue on www.commcarehq.org, where updated case information on reports and in case search were delayed. Our developers identified the issue and issued a fix immediately. We apologize for the inconvenience this may have caused.

Thank you for your patience for the time we worked on the resolution. We had this issue where where users may have intermittently seen errors when submitting forms or syncing. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

Dear users, Thank you for your patience. We have implemented the fix and are currently monitoring.

Dear users, Thank you for your patience. We are still working on the fix for this issue. We'll post an update within the next hour. We apologize for any inconvenience this may be causing.

Dear users, We have been watching an issue on www.commcarehq.org, where users may have intermittently seen errors when submitting forms or syncing. Our developers are currently deploying a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Thank you for your patience. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

Dear users. We are continuing to monitor an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. We are seeing significant progress in recovery and will continue to keep you updated with the latest information. We apologize for the inconvenience this may be causing.

Dear users. We continue monitoring an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. We have implemented a fix and are seeing recovery, and will continue to keep you updated. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear users, We have identified an issue on www.commcarehq.org, where updated case information on reports and in case search are delayed. Our developers are aware of this issue and are working toward a fix. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

Thank you for your patience. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you for your patience and understanding.

Dear users, We have identified an issue on www.commcarehq.org, where updated case information on reports and in case search are delayed. Our developers are aware of this issue and it is slowly recovering. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

Thank you for your patience. The issue is resolved and performance is now at the expected level. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

Dear users. We continue monitoring an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. We are seeing significant progress, and will continue to keep you updated. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear users, We are monitoring an issue on www.commcarehq.org, where updated case information on reports and in case search can be delayed. Our developers are aware of this issue and continue to monitor the situation while it is recovering. We currently expect a full recovery within an hour. We will continue to keep you updated and will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear users, We have identified an issue on www.commcarehq.org, where updated case information on reports and in case search are delayed. Our developers are aware of this issue and it is recovering. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear users, Our developers have successfully implemented a solution to completely resolve the issue. Thank you for your patience as we worked to address this matter.

Dear users, We've identified an issue on www.commcarehq.org & india.commcarehq.org, where some mobile workers can't see the list of available web applications under the Web Apps tab. To address this problem in your project space, please follow the steps below: You will need to update the mobile workers role in your project by navigating to: Users → Roles & Permissions → Click ‘Edit Role’ next to Mobile Worker Default → Scroll down to Web Apps and set ‘Use Web Apps for online data entry’ to 'Access All'. Should you select 'Limited Access', you would need to select only the applications which you want the mobile workers to be able to access. We sincerely apologise for any inconvenience caused and thank you for your patience.

Dear users, We've implemented the solution on both india.commcarehq.org and www.commcarehq.org, and we can confirm that the issue has been resolved. We sincerely apologise for any inconvenience that this has caused. Thank you for your patience and understanding as we worked towards resolving the issue.

Dear users, We've implemented a solution on india.commcarehq.org, and it appears that the issue has been resolved. The same fix has been applied to www.commcarehq.org, and we anticipate that the problem will be completely resolved within the next 40 minutes. Thank you for your patience and understanding.

Dear users, We've identified the underlying cause of the issue, and our development team is actively working on implementing a solution. We aim to resolve the issue within the next hour and will provide updates on our progress. We appreciate your patience and understanding as we work to resolve this matter.

Dear users, We are aware that the form builder web page is currently unresponsive on both www.commcarehq.org and india.commcarehq.org. Our development team is actively addressing this issue and we anticipate providing an update on our progress within the next 15 minutes. We appreciate your patience and understanding as we work to resolve this matter.

Dear users, Our developers have resolved the issue in Web Apps. Please note that for those users who were facing errors in their apps, you will need to create a new build of your application to see the changes. If you have any questions, please send a ticket to support@dimagi.com. Thank you again for your patience and understanding.

Dear users, Thank you for your patience and understanding as we have worked toward resolving this matter. We are confident in a fix and are implementing it now. We will update you again within the next 30 minutes.

We are continuing to work on the fix for this issue. We appreciate your patience and understanding as we work to resolve this matter.

Dear users, The problem causing errors on Web Apps has been identified by our developers, who are now working on a solution. We thank you for your patience and understanding as we strive to resolve this issue.

Dear users, Some users are encountering errors on Web Apps, which may be causing disruptions in their workflow. Our team is actively investigating the issue to determine its cause and implement a resolution promptly. We appreciate your patience and understanding as we work to resolve this matter.

Dear users, the issue with our third-party SMS gateway provider has been resolved and all SMS messages using that gateway are being sent. We apologize for any inconvenience caused and as always please reach out to support@dimagi.com with any questions.

Our team continues to work hard on resolving this issue. We will continue to keep you updated with any and all status changes and apologize for any inconvenience.

We have identified an issue with our third-party SMS gateway provider that is preventing SMS alerts from being sent. Our team is working hard to fix this issue and we hope to have this resolved as soon as possible. In the meantime, SMS messages from projects using the Syniverse gateway are no longer being sent. We apologize for any inconvenience caused and will continue to keep you updated with any further status changes. Please note that our CommCare messaging service is fully functional as intended. The gateways are encountering an issue and we expect them to resolve this soon.

Dear users, Our development team has confirmed that the issue has now been resolved. You will now be able to generate an app code when attempting to publish an application. We sincerely apologise for the inconvenience this has caused.

Dear users, We have identified an issue on india.commcarehq.org, where users will be faced with an error message upon trying to publish an application to mobile using an "app code". Our development team is confident that this issue will be resolved soon, however, a current known workaround would be to publish applications by scanning the "application barcode" instead. We apologise for any inconvenience that this is causing.

We have confirmed that the issue is resolved and there are no more occurrences of the problem. Should you have any further concerns or queries related to this issue, please contact us at support@dimagi.com. We sincerely apologize for any inconvenience that this has caused.

The fix for this issue has been deployed, and we're monitoring the platform to ensure that the issue has been fully resolved. We apologize for any inconvenience that this has caused and will continue to update you regularly on the status page.

We are continuing to work on the fix for this issue. We will continue to update the status of this issue to provide the most up to date information.

We are continuing to work on the fix for this issue. We will continue to update the status of this issue to provide the most up to date information.

Our developers have confirmed and are in the process of implementing the fix for this issue. We expect the resolution of this issue within the next hour. We will continue to update the status of this issue to provide the most up to date information.

Our developers are still in the process of implementing the fix for this issue. We will continue to update the status of this issue to provide the most up to date information.

Our developers have identified the cause of the issue and are in the process of implementing a fix. We expect a full resolution of this issue within the hour. We will continue to update the status of this issue should there be any changes.

Dear Users, At 12:44 PM UTC, we observed an issue on www.commcarehq.org where conditional alert email messages set up by users were not going through and instead show a status of “In Progress”. Our developers are currently investigating this issue with high priority. Should you have any concerns or queries related to it, please contact us at support@dimagi.com. We apologize for any inconvenience that this is causing and will update you regularly on the status page.

Dear users, We've faced an issue on www.commcarehq.org where users may have observed slowness when trying to access www.commcarehq.org and may have been facing errors when trying to submit forms through mobile or Web Apps between the hours of 13:05 UTC and 14:08 UTC. We apologise for any inconveniences caused due to this.

This incident has been resolved.

Dear Users, The fix has been implemented and www.commcarehq.org is now working as expected.

Dear Users, Our developers have identified the issue and are implementing a fix.

Dear users, We're observing and intermittent outage on CommCare HQ, where users may not able to access project spaces since 00:45 UTC. Our team is investigating with high priority and we'll provide an update in the next 15 minutes on this issue. We sincerely apologise for any inconvenience that this is causing.

This incident has been resolved. Bulk upload is now working as expected.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified the issue on CommCare HQ affecting the bulk upload of mobile users. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

Dear Users, At 12:35 PM UTC, we observed an issue on www.commcarehq.org where users may have faced unexpected errors while trying to bulk upload mobile workers. Should you have any concerns or queries related to it, please contact us at support@dimagi.com We apologize for any inconvenience that this is causing and will update you regularly on the status page.

Dear users, After implementation of the fix by our developers, we are seeing full function returned to Web Apps. Again, we apologize for the inconvenience.

The issue has been identified and a fix has been implemented.

Dear users, We have identified an issue on CommCare HQ where users may be experiencing error messages when using Web Apps. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

Dear users, At 12:20 PM UTC, we observed an issue on www.commcarehq.org where users may have faced slowness and unexpected errors while trying to submit a form through web apps or mobile. Our team investigated the issue and was able to resolve at 12:42 PM UTC. Should you have any concerns or queries related to it, please contact us at support@dimagi.com We apologise for any inconvenience that this may have caused.

Dear Users, we have seen a full recovery of the Form Export and Report delay issue. Exports and Reports are now processing normally. We again apologize for any inconvenience this may have caused. Thank you for your patience and understanding as we worked to have this resolved.

Dear Users, we have implemented a fix for the Form Export and Reporting delay issue. All Form Exports and Reports should be processing as expected. We again apologize for any inconvenience this may have caused. This status page will be updated once more after a short time of monitoring.

Dear users, we have identified the issue and our developers are actively working on implementing the solution. Once again, we apologise for any inconvenience that this issue is causing. Our team will post an update on this issue in the next 30 minutes.

We have identified an issue on www.commcarehq.org where users may notice that recently submitted data since 06:00 UTC is not available in Form Exports and Reports due to a processing delay. Our developers are currently working to implement a solution with high priority. Rest assured that there is no risk of data loss. We will post an update on this issue in the next 30 minutes. We apologise for the inconvenience that this is causing.

Dear users, our engineers have now resolved the issue and CommCare HQ is fully operational. We apologize for the inconvenience caused due to this issue and appreciate your patience and understanding while we worked to resolve the problem.

Dear users, our engineering team is continuing to investigate the issue with high priority. Users may still be observing slowness or errors when trying to access CommCare HQ, Web Apps or while submitting forms. We sincerely apologize for any inconvenience this may be causing.

Dear users, we're currently facing an issue on CommCare HQ where users may be observing slowness when trying to access CommCare HQ and may be facing errors when trying to submit forms through mobile or Web Apps since 16:40 UTC. Our engineers are working to investigate the issue with high priority. We apologize for the inconvenience caused due to this. We will provide an update within the next half hour

This incident has been resolved.

We are continuing to see a full recovery.

Dear Users, We are seeing a full recovery to our report and export processing delays on CommCare HQ. We apologize for the inconvenience that this may have caused. We thank you for your patience as we resolved this issue.

Dear users, our engineers implemented maintenance to address delays in the report and export processing on CommCare HQ. Our engineers are currently monitoring the delays as they recover. We will post an update on this issue in the next hour. We apologize for the inconvenience that this may have caused.

Dear users, We have identified an issue on CommCare HQ where users may not be seeing the latest case data in reports or in their exports due to a processing delay. Our developers are currently working on a solution to address this. We will post an update on this issue in the next hour. We apologize for any inconvenience this may be causing.

Dear users, the issue has been fully resolved. We apologize for the inconvenience this caused and we appreciate your patience and understanding as our team worked to resolve this problem.

Dear users, our engineering team has fully applied the fix. We are currently monitoring the servers to confirm the fix. Web Apps are functional. Thank you for your patience while we worked to address this issue.

Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.

Dear users, we’re observing an issue on commcare Hq where users may be seeing errors while submitting data on webapps. Our team is investigating with high priority and we’ll provide an update in the next 15 mins on this issue.

**Incident Summary** On June 8th 2023, CommCare HQ experienced a historically long outage in our form submissions processing service that lasted about 8 hours. Everyone was affected to some degree on [www.commcarehq.org](http://www.commcarehq.org), but those who rely solely on Web Apps or real time form submissions as part of their project workflows were most affected. The issue began around 12:00 PM UTC and lasted until 8:00 PM UTC when we were able to restore services and unlock the ability for our users to submit forms again. For Web Apps users only, during the period of the outage, we regret that the error messages as shown were not clear about whether forms were being accepted or rejected as a result of the problem. Based on this ambiguity, users may have re-entered data in a new form that they previously thought had not been submitted, potentially creating duplicate cases and forms. If you use Web Apps, we recommend reviewing your submission data and related cases for the period of this incident. If you need assistance with this review, please contact [support@dimagi.com](mailto:support@dimagi.com). We would like to stress that there is no concern of data loss or database integrity as a result of this incident. We deeply regret the inconvenience and frustration this has caused for our users. We understand and cherish the trust our users have in our services, and so we appreciate the patience as we worked tirelessly to resolve this issue. **What Happened** Dimagi’s engineering team is currently undergoing a large effort to update the core operating system underlying many of our backend tooling and has been routinely rolling out incremental maintenance over the last few months. In most instances, this is happening smoothly and without issue. We recently updated a service which facilitates the propagation of form and case data to a searchable index. That maintenance resulted in a misconfiguration which was not immediately apparent and which did not disrupt function. Yesterday, when the machine was restarted as part of routine upkeep, the misconfiguration became apparent and immediately hindered its normal functioning. It was no longer able to communicate with other key pieces of our infrastructure. As a result, normal form and case processing was interrupted. Our engineering team responded to the issue right away and began by validating a maintenance procedure that would safely restore functionality with no loss of data. Once a safe path forward was confirmed, our engineering team applied it, immediately resolving the issue. **Looking Forward** We take great care and pride in our maintenance and upgrade procedures, and incidents like this are rare. Our team is undergoing a rigorous retrospective process to understand at a deeper level the underlying technical and process level failures which led to this incident. We will do our due diligence to retrace our steps and have a complete picture of how to prevent this issue from occurring in the future. This includes reviewing all other service configurations for potential issues and updating our maintenance procedures such that an incident with this specific failure mode never happens again.

The issue has been fully resolved. We apologize for the inconvenience this caused. CommCare is fully operational.

Our engineering team has fully applied the fix. We apologize for the inconvenience this caused. Thank you for your patience while we worked to address this issue. We are currently monitoring the servers to confirm the fix.

Dear users, our engineers are continuing to implement a fix for our servers. To clarify the current situation, mobile workers are still able to collect data and complete forms, however, syncing to our servers is currently unavailable. Users dependent on Web Apps, however, will not be able to complete or submit forms and will see an error message at the top of their screens. We apologize for the inconvenience, and we hope to have a fix ready soon.

Dear users, As our engineers are implementing the fix, we continue to observe a reduction in the number of errors in form submissions and Web Apps. Users may still be continuing to see these error messages and our team is working with the highest priority to fully resolve. We will continue to update the status page with any changes.

Dear users, As our engineers continue to implement the fix fully, we’re starting to observe a reduction in the number of errors in form submissions and Web Apps. Some users may still be continuing to see these error messages and our team is working with the highest priority to fully apply the fix. We will continue to update the status page with any changes.

Dear users, Our engineering team continues to work to apply the fix required to resolve the problem. We will keep you updated with any changes.

Dear users, Our engineering team continues to work to apply the fix required to resolve the problem. We will keep you updated with any changes.

Dear users, We are continuing to observe issues in CCHQ with form submission and web apps. Our engineering team is actively applying the fix required to resolve the problem. We will continue to keep you updated with any changes.

Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.

Dear users, We are observing an issue on Commcare HQ where users may be seeing errors while accessing webapps and facing errors when trying to submit a form on webapps as well as on mobile. Our team is investigating with high priority and we’ll provide an update in the next 15 mins on this issue

**Incident Summary** On June 10th 2023, CommCare HQ experienced errors while accessing Web Apps and/or during form submission processing. The issue began around 18:20 UTC and lasted until around 20:40 UTC. **What Happened** Due to excessive logging within one of our services that handles form processing, the service ultimately became unreachable and resulted in the issue faced by our users. Our engineers were able to quickly take action to resolve the issue and also take steps to prevent the same issue from occurring again in the future. **Looking Forward** Our engineering team has undergone a retrospective process to understand the reasons why the machine involved in form processing became unreachable in the first place and also taken steps to diversify single points of failure in our architecture.

Dear users, the issue has been fully resolved. We apologize for the inconvenience this caused and we appreciate your patience and understanding as our team worked to resolve this problem

Dear users, our engineering team has fully applied the fix. We are currently monitoring the servers to confirm the fix. Form submission and Web Apps are functional. Thank you for your patience while we worked to address this issue.

Dear users, our engineering team has identified the cause of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will provide an update on the status of the issue within the next half hour

Dear users, We are observing an issue on Commcare HQ where users may be seeing errors while accessing webapps and facing errors when trying to submit a form on webapps as well as on mobile. Users may have started observing these errors since 18:20 UTC. Our team is investigating with high priority and we’ll provide an update within the next hour on this issue

Dear Users, The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.

We are continuing to monitor for any further issues.

Dear Users, Our engineering team has applied a fix to our India servers. We apologize for the inconvenience this may have caused. Thank you for your patience while we worked to address this issue. We are currently monitoring the servers to confirm the fix.

Dear Users, Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.

Dear Users, CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Dear users, Earlier today, we faced an issue on www.commcarehq.org upon navigating to the Data and Report tabs. The issue was brought to our attention and investigated by our developers at 06:29 UTC. Our developers then implemented a solution and the issue was resolved at 07:11 UTC. We sincerely apologise for any inconvenience that this may have caused.

Dear users, Our developers have now implemented the solution on www.commcarehq.org and users on both india.commcarehq.org and www.commcarehq.org are now able to navigate pages from the saved reports page and the case data page. We sincerely apologise for any inconvenience caused. Thank you for your patience as we worked towards resolving this issue.

Dear users, Our developers have implemented the solution on india.commcarehq.org and users on india.commcarehq.org are now able to navigate pages from the saved reports page and the case data page. However, the issue is not resolved for www.commcarehq.org, and our developers continue to work to implement a fix for www.commcarehq.org Thank you for your patience as we continue to work towards resolving this issue.

Dear users, We are facing an issue on www.commcarehq.org and india.commcarehq.org, where users are unable to navigate certain pages or tabs in the main menu from the saved reports page and the case data page. Our developers are actively working on implementing a solution and we will provide an update in the next 15 minutes regarding the status of the service. We apologise for any inconvenience this may be causing to you and your team.

Dear users, We faced an issue on india.commcarehq.org between 06:47 AM UTC and 08:27 AM UTC where users ran into errors when trying to export data in Case List Explorer. The issue was fully resolved by 08:27 AM UTC. We sincerely apologise for any inconvenience caused.

Dear users, This issue has been resolved. You should now be able to view and add repeat group data into your data exports. Once again, we apologise for any inconvenience that this has caused and we thank you for your patience as our team worked towards resolving the issue. If you have any questions or concerns related to this incident, please contact support@dimagi.com.

Dear users, After identifying the issue, our developers immediately started working on implementing a solution. We are hopeful of the incident being resolved before we send out our next update. We thank you for your patience and understanding.

Dear users, After identifying the issue, our developers immediately started working on implementing a solution. We apologise for any inconvenience that this issue is causing. We will update you as soon as we have implemented the fix. Thank you for your patience and understanding.

Dear users, We have identified the issue and our developers are actively working on implementing the solution. Once again, we apologise for any inconvenience that this issue is causing. Our team will post an update on this issue in the next 30 minutes.

Dear users, We have identified an issue on www.commcarehq.org where users may not be be able to include repeat group data in data exports. Our developers are currently working to implement a solution with high priority. We will post an update on this issue in the next 30 minutes. We apologise for the inconvenience that this is causing.