Is CoinTracker Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved. Refreshing your web browser may be required if you continue to see this issue.

We are continuing to work on a fix for this issue.

We are currently investigating an issue where some users are unable to add Base, Fraxtal, and Optimism wallets. Users may experience errors or failed attempts when trying to connect these wallets. Other wallet connections and platform features are not affected at this time. No action is required from users—we are working on resolving this as quickly as possible and will provide updates as necessary.

We are continuing to work on a fix for this issue.

We are currently investigating an issue where some users are unable to add Base, Fraxtal, and Optimism wallets. Users may experience errors or failed attempts when trying to connect these wallets.Other wallet connections and platform features are not affected at this time. No action is required from users—we are working on resolving this as quickly as possible and will provide updates as necessary.

This incident has been resolved.

We noticed a spike in failed tax form email deliveries. We are actively monitoring the situation. Your forms should still download as expected as long as you remain on the page.

This incident has been resolved.

We noticed a spike in failed tax form email deliveries. We are actively monitoring the situation. Your forms should still download as expected as long as you remain on the page.

This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week. In case you face further issues after, please contact Support.

Kraken Duplicate Wallet issue has been fixed. There are a few assets where users still might see duplicates. - ZEC - DAO - ICN - NMC - USTC - LUNC - RENDER Fixes for these assets will be put into place soon so that users will no longer see duplicate wallets here as well.

We are aware of some Kraken wallets showing as duplicates due to a recent update. No action is required. We are running a fix to remove duplicate wallets automatically. Our engineers are investigating the issue and we will be providing updates as necessary

This incident has been resolved.

Email notifications for your Coinbase transactions may be delayed. We're aware of the issue and looking into it.

This issue is now resolved. Please use the "Update Coinbase Account" option on the Wallets page to reauthenticate if you are still facing issues.

We are currently investigating an issue where some users are seeing incorrect ETH transactions in their accounts. This issue is related to incomplete data from Coinbase’s API during their ETH2 wallet deprecation process. For affected users, this may cause ETH transactions to appear as "sent" without showing a corresponding incoming transaction to the new staked ETH account. Please note that this is a display issue, not a system compromise. We are actively working with Coinbase to resolve this issue and will provide updates as we learn more. If you notice any unusual behavior in your account, please rest assured that we are aware and addressing it. You can subscribe for updates by upvoting the open report here: https://feedback.cointracker.io/bugs/p/additional-eth-transaction-synced-from-coinbase

Additional ETH transaction displayed on account

This incident has been resolved.

We are currently investigating the issue where the page returns a HTTP ERROR 500.

This incident has been resolved.

We are actively investigating an issue causing the graph to display a flatline and are working on a resolution.

This incident has been resolved.

We are currently resolving issues with the wallets page not loading.

This issue is now resolved.

We are continuing to investigate the issue that is resulting in longer-than-usual load times.

We are actively investigating the issue that is resulting in longer-than-usual load times.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are aware of a current issue with our chatbot (Chatoshi). To reach support please contact us via email at support@cointracker.com

This issue has been resolved - cost basis calculations are running as normal and all delayed cost basis calculations have caught up. Thanks again for your patience while we worked on this!

A fix has been implemented and cost basis calculations are beginning to run as normal. Some accounts may see continued delays as the calculations catch up. We will continue to monitor the situation and share updates.

Cost basis calculations are delayed. This can impact tax form generation, downloading CSVs, and capital gains calculations. We are currently investigating the root cause, thank you for your patience!

This issue is now resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved. ZKsync wallets should import and sync as normal. Thanks for your patience!

We are seeing an issue where ZKsync wallets are not importing to CoinTracker or syncing new transactions. We are investigating the issue and will update this status page as we learn more. Thank you!

This incident has been resolved, and ETH wallets should import and sync as normal now. Thank you for your patience while we worked to resolve this!

The impacting issue has been addressed. We are monitoring for continued failures to sync.

We are currently investigating this issue. Users that are experiencing issues with adding or syncing ETH wallets should try again later.

This issue is resolved.

We are investigating an issue where Coinbase is failing to import to CoinTracker.

This incident has been resolved - thank you for your patience!

A fix has been implemented -- charts and balances should be updated normally -- and we will continue to monitor the situation.

Portfolio charts are still not updating for some users - the end of the charts will appear as a flat line. We have reports that yesterday's fix for this issue did not work for some users, and we are investigating the root cause. Thank you for your patience!

A fix has been implemented and graphs and balances should be updating as normal now. Thank you for your patience while we investigated this one!

We are aware of an issue with the charts on portfolio performance pages as well as the logged-in dashboard. The issue manifests itself as a flat or flatlined chart on the portfolio performance page (https://www.cointracker.io/performance) and the dashboard when you are logged in. Our engineers are investigating the issue and we will be providing updates as necessary.

The cause of this issue has been identified. If you are still impacted you can <a href="https://cointracker.canny.io/bugs/p/repeated-prompts-to-re-authenticate-for-coinbase-exchange-april-2024">upvote this post</a> to continue to be notified on the progress.

This issue is ongoing. If you would like to be alerted by email when the issue is resolved, please add <a href="https://cointracker.canny.io/bugs/p/repeated-prompts-to-re-authenticate-for-coinbase-exchange-april-2024">your upvote to this post</a>. Thank you for your patience!

Some CoinTracker users are being prompted to re-authenticate their Coinbase exchange too frequently. We are working with Coinbase to investigate the root cause of this. In the meantime, you can re-authenticate your Coinbase account each time you are prompted to keep your account up-to-date. Or you can wait for our Engineering team to resolve the issue. If you would like to be alerted when the issue is resolved, please add <a href="https://cointracker.canny.io/bugs/p/repeated-prompts-to-re-authenticate-for-coinbase-exchange-april-2024">your upvote to this post</a> and you will receive an email with an update. Thank you for your patience!

The issue has been resolved and the transactions page should load normally. Thank you for your patience while we worked to resolve this!

We are currently investigating an issue where the Transactions page does not load on web or mobile. Users might see an "Oops! This is unexpected" error message. We will share further updates to this status page, thank you for your patience!

The issue has been resolved and the transactions page should load normally now. We appreciate your patience while we worked to resolve this!

We are currently investigating an issue where the transactions page will not load, and shows an error: "Oops! This is unexpected" We will update this status page as we have more information - thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are deploying a fix.

We are currently investigating an issue where users are unable to download their tax reports. Users will continue to receive their tax reports via email while we are working to resolve this issue. Thank you for your patience while we investigate!

This issue has been resolved, and users should be able to add and/or sync Base wallets to CoinTracker without error.

We are still seeing intermittent errors with adding and syncing Base wallets due to issues with our blockchain reader. However, error rates have improved and users are encouraged to try again if they hit errors adding Base wallets. We will continue monitoring the situation.

The root issue has been identified and we are working on a fix. We will share updates here as the fix is rolled out. Thank you!

We are currently investigating an issue where some users are unable to add a Base wallet to CoinTracker. The errors appear to be intermittent, and adding the wallet may succeed after further retries. Thank you for your patience while we investigate!

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Online users might see delays with computing cost-basis and syncing accounts.

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating an issue with incorrect portfolio balances displayed for some users. We will update this status page as things return to normal. Thank you for your patience!

The CoinTracker website is loading as normal. Thank you for all your patience while we worked to improve the load times.

Website is nominally

We are continuing to monitor for any further issues.

Remediation in place. Monitoring increased traffic

We are currently seeing slow load times across the CoinTracker website. We're investigating and will update this status page as things return to normal. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating an issue with slow loading times on the website. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

CoinTracker website should be operating as normal now, thanks for your patience during the slowdown!

We are currently investigating an issue with slowness on the website. Load times, cost basis calculations, file imports and tax reports might be slower than normal. Thank you for your patience while we work to resolve this.

All jobs from the backlog are processed. The incident is Resolved.

We found the root cause of the problem and fixed the issue. All jobs that have been in the queue started processing.

We are currently investigating the issue with cost basis computation, sync transactions, and tax report delays.

This incident has been resolved.

The site and app are back up and running. We'll monitor the site to make sure everything is stable. Thanks for your patience while we fixed this issue!

We are currently investigating a site outage. We will keep this status page updated as soon as we have more information. Thank you for your patience!

The issue has been resolved. Active Coinbase connections to CoinTracker should be syncing normally again. Thanks for your patience!

We are investigating an issue where some Coinbase accounts are failing to sync to CoinTracker. We will keep you updated as we have more information.

This incident has been resolved.

A fix has been implemented and the website and app are available again. We are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineers are investigating the cause of the CoinTracker website and mobile app not loading.

This issue has been resolved - the website should be loading without delay.

The CoinTracker website and mobile app are experiencing slow load times. We’re investigating the issue now and will post updates here. Thank you for your patience!

The issue has been resolved and AVAX wallets can be added to CoinTracker. New transactions will sync as normal. Thanks again for your patience!

Users are unable to add Avalanche (AVAX) wallets to CoinTracker. The blockchain reader for AVAX is undergoing an update and has limited our access to their API. AVAX wallets that are already connected to CoinTracker won't sync new transactions during this time. Existing AVAX transactions already in CoinTracker won't be affected. We will update this status as we hear more. Thank you for your patience!

The CoinTracker website is back up. Thank you for your patience while we resolved this issue!

The root issue has been identified for the site being down, and we are working on a fix now.

The CoinTracker website is down for logged in users. Logged out pages are still loading. We are investigating this issue and will post updates as soon as we have them. Thank you!

We have confirmed that the fix has worked and CSVs are importing properly again to CoinTracker. Thanks again for your patience while we worked to resolve this!

Our team has shipped a fix for CSV import issues. Properly formatted CSVs should be importing okay now.

We are currently investigating an issue where CSV imports are failing for some users. Thank you for your patience while we work to resolve this!

The website and app are back up. Thanks again for your patience while we resolved this issue.

The CoinTracker website and mobile app are down. We have identified the root issue and are working to resolve it now! Thank you for your patience.

Syncs with Optimism wallets have resumed. Optimism wallets should be synced when added and once daily after that. If you'd like to sync immediately, you can click "sync wallets" button on the wallets page. Thanks for your patience while we worked on this issue.

We are currently investigating an issue with syncing Optimism wallets with CoinTracker. This may affect you if you are trying to add an Optimism wallet or trying to click the "sync wallets" button on the wallets page. The issue appears to be intermittent, so until we have a resolution we recommend trying to add/sync the wallet again after a short wait. Thank you for your patience, we will share updates here as we have them.

The CoinTracker website is back up. We're sorry for any inconvenience this caused!

The CoinTracker website is currently down. We are actively investigating the issue and will update here as soon as we can. Thank you.

Cost basis calculations are caught up and should be running as normal now. Thank you again for your patience! If you're still seeing long cost basis calculation delays, please contact our support team and we can investigate https://support.cointracker.io/hc/en-us/requests/new

We're experiencing a delay of cost basis calculations for some users. We hope to have these calculations recomputed within the next 24 hours, and no action is needed on your part. Thank you for your patience, and we'll share updates here as we have them.

After monitoring website and account authentication performance since our previous update on this issue, we have determined that the has been resolved. As such, we are considering this incident resolved.

Our engineers have shipped a fix for the issue. We will still be monitoring site and account authentication performance.

Our engineers have identified the root of the issue and are working on a solution. It may still take some time until the site is under normal operation and account authentication returned to normal.

We are currently experiencing issues with account authentication resulting users being blocked from accessing the site with "Access denied" error messages, accounts being blocked more frequently and other account authentication. Our team is investigating the issue to identify the cause. We will be providing updates as they become available.

We have resolved the issue with incorrect capital gains displaying on the IRS condensed 8949 form, and it is now available for download from the Tax Center. Thank you for your patience while we investigated this!

We have identified an issue with the IRS Condensed 8949 form generated from the Tax Page and are working to resolve the issue. In the meantime, we have disabled the ability to download the Condensed 8949. However, the detailed IRS 8949 form will still be accessible and other tax forms are not affected by this issue. Thank you for your patience, we will share updates here as we have them!

We have shipped a fix for this issue and charts on the dashboard and portfolio performance pages should no longer be flat. If you are still seeing flat charts on either of these pages, go to the Transactions-page, mark a single transaction as "Ignore" using the dropdown on that transaction and then un-ignore that same transaction. This will trigger a cost basis re-computation and once that has completed, the charts should no longer be flat.

The fix shipped during the downtime did unfortunately not do the trick. Our engineering team is continuing to work to resolve the issue. We will be providing updates as necessary.

And...we are back up from the unplanned maintenance! The fix has been shipped and we are now validating it. We will keep you updated.

And...we are back up from the unplanned maintenance! The fix has been shipped and we are now validating it. We will keep you updated.

Our engineering team has identified the issue and unfortunately we have to briefly go down for unplanned maintenance. We expect the downtime to be less than 10 minutes. We will keep you updated throughout the unplanned maintenance.

We are aware of an issue with the charts on portfolio performance page as well as the logged-in dashboard. The issue manifests itself as a flat or flatlined chart on the portfolio performance page (https://www.cointracker.io/performance) and the dashboard when you are logged in. Our engineers are investigating the issue and we will be providing updates as necessary.

Site performance and uptime appears to be normal and as such we are closing this issue out.

Our engineers have identified the issue and shipped a fix. We will continue monitoring site performance and uptime.

We are currently experiencing an outage of the website and all CoinTracker services. Our engineering team is working to identify the cause and restore service as soon as possible.

This incident has been resolved

We have reached out to our service provider and will update this status once we are back online.

Coinbase has fixed the underlying issue and all systems are operating as expected.

Coinbase has identified the root cause of their API disruption. They have assigned engineers to fix the problem, and currently target having the work completed by July 12 (Please note this date is only an estimate).

We are aware of an issue with an upstream provider utilized by Coinbase API that is causing sync issues within CoinTracker. We are working with the upstream provider to resolve the issue.

This incident has now been resolved. We are experiencing higher than expected traffic during tax season, please reach out to CoinTracker support if you have any questions.

Tax report latency has been reduced to several minutes, delivery should be processed more quickly. We will update this status once delivery time is back to normal.

There is a 3.5 hour delay when generating tax forms from when users requested in the Tax Center, our engineering team is investigating.

All systems are normal. This issue has been resolved.

A fix has been implemented and the site is up again. We will be monitoring performance for the next few hours.

We are currently experiencing downtime due to high load. Our engineering team is working to restore service as soon as possible. We are aware that requested exports of tax forms taking longer than normal due to the downtime. We are working to resolve that.