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The scheduled maintenance to improve the reliability and security of our platform has been successfully completed. All outgoing cryptocurrency transfers are now processing as normal.Thank you for your patience and understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be conducting scheduled maintenance to improve the reliability and security of our platform. During this time, outgoing cryptocurrency transfers (withdrawals/sends) may experience intermittent delays of up to 1 hour. Not all transactions will be affected.* Cryptocurrency withdrawals may be delayed by up to 1 hour.* The delay will be intermittent and does not affect all transactions.* All other CoinJar services remain operational.We will provide updates here as soon as the maintenance is complete or if there are any changes to the expected impact. Thank you for your patience and understanding.

This incident has been resolved.

We're currently working with our custody provider to investigate an issue affecting the Polygon (MATIC) blockchain. As a result, transfers on Polygon may not complete successfully until the issue is resolved.This affects Polygon (MATIC) blockchain only. All other cryptocurrency transfers on other blockchains are being processed as normal.We will provide updates as soon as they become available.

This incident has been resolved.

We're currently working with our custody provider to investigate an issue affecting the Polygon (MATIC) blockchain. As a result, transfers on Polygon may not complete successfully until the issue is resolved. This affects Polygon (MATIC) blockchain only. All other cryptocurrency transfers on other blockchains are being processed as normal. We will provide updates as soon as they become available.

This incident has now been resolved. Cryptocurrency transfers will be processed without interruption.

We are continuing to investigate this issue.

We are currently experiencing a delay in processing cryptocurrency transfers for users in the UK. Our team is actively investigating the issue and working to resolve it as quickly as possible.

This incident has now been resolved. Cryptocurrency transfers will be processed without interruption.

We are continuing to investigate this issue.

We are currently experiencing a delay in processing cryptocurrency transfers for users in the UK. Our team is actively investigating the issue and working to resolve it as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently aware that some customers are unable to access the CoinJar Exchange despite attempts to clear browser data and trying multiple web browsers as well as mobile web access. Our team is investigating this issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

CoinJar is working with our payment provider to investigate an issue with cryptocurrency purchases using debit and credit cards linked after March 12, 2025, 06:00 UTC. As a workaround, use Apple Pay, Google Pay, or deposit funds directly from your bank account. For more information, please visit: -> Apple Pay/Google Pay Guide: https://support.coinjar.com/hc/en-us/articles/900007012523 -> Bank Deposit Guide: https://support.coinjar.com/hc/en-us/articles/202911495 Apologies for any inconvenience caused. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

CoinJar is investigating an issue affecting cryptocurrency purchases using credit and debit cards. We will provide updates as soon as they become available. In the meantime, please use another payment method such as Google Pay, Apple Pay or deposit into your CoinJar directly from your bank account. A guide on how to deposit from your bank account into your CoinJar can be found here: https://support.coinjar.com/hc/en-us/articles/202911495-How-to-deposit-funds-to-your-CoinJar

This incident has been resolved.

We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times. Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times. To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times. We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible. In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/ Thank you for your patience and understanding during this period of exceptional growth.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our custody provider is currently experiencing an issue affecting the finalisation of transactions on Ethereum blockchain. Symptoms include transactions stuck in confirming status for a delayed time. This affects cryptocurrency transfers on Ethereum only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

This incident has been resolved.

The XRP mainnet is currently facing issues and has halted at block 93927173, preventing sending or receiving XRP. This is a global issue affecting all users, not just CoinJar. We will provide updates as soon as they become available.

This incident has been resolved.

We are continuing to investigate this issue.

Our provider is currently encountering an issue affecting Solana (SOL) withdrawals. This affects Solana (SOL) only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently investigating an issue affecting withdrawals of Ethereum and ERC-20 tokens. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

This incident has been resolved.

CoinJar is working with our payment provider to investigate an issue related to cryptocurrency purchases using Google Pay not being processed. We will provide updates as soon as they become available. In the meantime, please use another payment method such as credit card, debit card or deposit into your CoinJar directly from your bank account. A guide on how to deposit from your bank account into your CoinJar can be found here: https://support.coinjar.com/hc/en-us/articles/202911495-How-to-deposit-funds-to-your-CoinJar Apologies for any inconvenience caused.

This incident has been resolved.

CoinJar's custody provider has identified an issue affecting Cardano (ADA) transfers and are working on a fix. This affects ADA only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently investigating an issue that is affecting incoming and outgoing cryptocurrency transfers to and from CoinJar accounts. We will provide updates as soon as they become available.

This incident has been resolved.

We're currently investigating an issue with finalising transactions on Cardano blockchain affecting ADA transfers. This affects ADA only. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

This incident has been resolved.

A fix has now been implemented to resolve the issue of GBP withdrawals not being processed and we are monitoring the results. If your withdrawal does not appear in your bank account within 24 hours, please contact support@coinjar.com.

CoinJar is currently investigating an issue which is preventing some customers from withdrawing funds (GBP) to their linked UK Bank accounts. We're sorry for the inconvenience and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

CoinJar is currently working with our payment provider to investigate issues related to some GBP deposits via FPS (direct bank transfer) not being processed. In the interim, if you wish to use Instant Buy to purchase cryptocurrency, please see our guide here: https://support.coinjar.com/hc/en-gb/articles/900007012523-Instant-Buy-purchase-cryptocurrency-directly-with-your-credit-debit-card We're sorry for the inconvenience and will provide updates as soon as they become available.

This incident has been resolved.

We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times. Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times. To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times. We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible. In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/ Thank you for your patience and understanding.

This incident has been resolved.

We are currently investigating an issue with processing Mastercard authentication transactions. Please note that this only affects Instant Buy (Apple/Google Pay) and Bundle purchases. We're sorry for the inconvenience and will provide updates as they become available.

This incident has been resolved.

We're currently investigating an issue that is causing delays with AUD bank transfer deposits. Please note PayID deposits are not affected.

This incident has been resolved.

We're currently investigating an issue that is causing delays in processing SUI transactions. This affects SUI only - all other digital currency payments are being processed as normal.

This incident has been resolved.

We're currently investigating an issue affecting EOS payments. This affects EOS only - all other digital currency payments are being processed as normal. CoinJar will resolve any failed payments.

This incident has been resolved.

We're currently investigating an issue that is causing outgoing EOS payments to experience delays leaving CoinJar accounts and some circumstances these payments may fail. This affects EOS only - all other digital currency payments are being processed as normal. CoinJar will resolve any failed payments. Please note this issue was initially marked as resolved in https://status.coinjar.com/incidents/yf4fl7kx9rmz

ID verification issue has now been resolved.

We are currently seeing issues with ID verification for Australian CoinJar customers. Our Engineering Team is actively working on resolving this issue as quickly as possible. We will provide further updates as soon as we receive more information.

This incident has been resolved.

We're currently investigating an issue that is causing outgoing EOS payments to experience delays leaving CoinJar accounts and some circumstances these payments may fail. This affects EOS only - all other digital currency payments are being processed as normal. CoinJar will resolve any failed payments.

Unfortunately CoinJar is no longer able to support our CoinJar Card product in the UK. Please refer to communications sent to all UK cardholders on 30/04/2024 regarding the closure of the CoinJar Card Program in the UK. Additional information can be found in our knowledge base: https://support.coinjar.com/hc/en-gb/articles/4404139564697-Introducing-CoinJar-Card

CoinJar Card for United Kingdom customers is currently experiencing an unplanned outage. Impacted services: * Card transactions will be declined * PIN changes are unavailable * Adding your card to a mobile wallet may not work

CoinJar Card's UK product is currently experiencing intermittent issues. Impacted services: * Card transactions may be declined * PIN changes may not work as expected * Adding your card to a mobile wallet may not be possible We're sorry for any inconvenience caused and are working with our Card Provider to resolve these issues

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

CoinJar is currently investigating an issue, which is preventing customers from withdrawing funds (GBP) to their linked UK Bank accounts, with our UK payment provider. We're sorry for the inconvenience and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our Engineering Team is investigating reports of degraded performance on the CoinJar Exchange platform. CoinJar Exchange users may experience the following: - Delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - Orders failing to match. - Ghost orders in the order book across all pairs.

This incident has been resolved. We can now confirm that the performance of the CoinJar Exchange APIs has returned to normal. Thank you for your patience.

We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.

We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.

A fix has been implemented and we are monitoring the results.

CoinJar is currently experiencing issues with buying and selling cryptocurrencies. You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange We are urgently investigating this. We are very sorry for the inconvenience and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an unexpected interruption to service for both our mobile apps and our web app. Our Engineering Team is actively working on resolving this issue as quickly as possible. Please note we are aware that users may be experiencing the following: - Inability to sign into or view the CoinJar web app. - Inability to sign into or view the CoinJar mobile app. - Blank/no portfolio balance being displayed for users already signed in. - Graphs not loading or displaying information - Disruptions to CoinJar Card

This incident has been resolved.

We are continuing to investigate this issue.

One of our payment processors is experiencing intermittent issues which is causing a delay with finalising the transaction status for outgoing transactions. In turn this means that some outgoing cryptocurrency payments are experiencing delays leaving CoinJar accounts. We are actively investigating this issue. This affects all of our supported ERC-20 tokens. This may also affects the following non ERC-20 tokens: Ethereum (ETH) Solana (SOL) Cardano (ADA) Tezos (XTZ) Dogecoin (DOGE) Polkadot (DOT) Avalanche (AVAX) Tron (TRX) Ethereum Classic (ETC)

This incident has been resolved.

The issue has been identified and a fix is being implemented.

CoinJar's Australian card product is currently experiencing issues with card limits not being applied as expected. Impacted services: * Card transactions may be declined if the individual transaction is over valued at $1000 AUD or higher. We're sorry for any inconvenience caused. We are working hard to restore the card limits to their original parameters so that transactions over $1000 are processed as expected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our Ethereum Network payment processor experienced unexpected downtime on 16/04/2024 which has caused a backlog of outgoing cryptocurrency transfers that are awaiting confirmation. We are working with our payment processor to push through the queued transactions, we apologise for any inconvenience caused.

This incident has been resolved.

Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell cryptocurrencies. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner. Although we have our team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue. Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can. Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/

This incident has been resolved.

We're currently investigating an issue that is causing outgoing Dogecoin payments to experience delays leaving CoinJar accounts. This affects Dogecoin only - all other digital currency payments are being processed as normal.

The maintenance is now complete and CoinJar Rewards Store is back online. Thank you for your patience.

CoinJar Rewards Store is currently undergoing maintenance. Points redemptions are temporarily unavailable on the Rewards Store. Points earning and redemptions using the CoinJar app are not affected.

This incident has been resolved. We appreciate your patience while we worked to investigate and resolve the issue. Please contact support@coinjar.com if you are still experience any issues.

A fix has been implemented and we are currently monitoring the results. Please contact support@coinjar.com if you experience any issues.

We are investigating an issue that is affecting buying and selling cryptocurrencies, and withdrawing fiat amounts to linked bank accounts. This currently affects CoinJar's web and mobile apps. Our teams are working hard to resolve this and will provide an update as soon as one is available. We appreciate your patience and apologise for any inconvenience caused.

This incident has been resolved.

We have identified a fix for this and it will be included in the latest app version. For Android users, please update to version 2.98.1.

Android users may encounter errors when viewing the CoinJar Card tab in the app. We are currently working on a resolution. iOS users remain unaffected.

This incident has been resolved.

Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell cryptocurrencies. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner. Although we have our team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue. Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can. Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/

This incident has been resolved. Deposits and withdrawals have returned to normal. Please email support@coinjar.com if you have any unresolved issues with deposits or withdrawals.

CoinJar's NPP payment provider is currently investigating issues with delayed PayID / NPP deposits and withdrawals, meaning deposits and withdrawals are not being processed in realtime. Our payment provider is working on resolving the issue. We're sorry for the inconvenience and will provide updates as they become available.

A fix has been applied and transactions should now go through as expected, we will continue to monitor our systems to make sure everything is working as it should. We apologise for the inconvenience caused by this unscheduled downtime,

We're currently investigating an issue that is causing outgoing and incoming ERC20 payments along with payments for the following cryptocurrencies to be delayed: - SOL, - DOGE - ETC - DOT - AVAX - TRX - ADA - XTZ - ETH All other digital currency payments are being processed as normal. We apologies for the inconvenience and are working hard to resolve this.

We are pleased to inform you that the intermittent issue affecting the CoinJar Exchange API has been fully resolved. We understand the importance of uninterrupted access to our services and appreciate your patience during this time. As always, your experience and trust in CoinJar are our top priorities. For any queries or further assistance, please feel free to reach out to us at support@coinjar.com. Thank you for your continued support.

We are currently investigating an intermittent issue affecting the CoinJar Exchange API. The errors began on December 18 2023 at 17:00 AEDT. We'll be in touch as soon as we have an update for you. Please email support@coinjar.com if you need assistance.

This has now been fixed. Please update to the latest app version to view the changes made.

The issue has been identified and a fix is being implemented. We will provide you with another update as soon as possible.

We are currently investigating an intermittent display issue with transactions. This issue may cause recent transactions to be visible on your account statement and may, in rare cases, cause account balances to not update accordingly with recent transactions. Please note this is only an issue with displaying the transaction information or the account balance. Transactions are still successfully being made, even if they are not visible in your CoinJar account. We will provide an update as soon as we have one. Please email support@coinjar.com if you have any concerns or would like to check on a transaction, or request the transaction ID. As a temporary workaround to view your latest transactions and balance, please refresh CoinJar (if you're accessing CoinJar from a web browser) or completely close and re-open the CoinJar mobile app.

This incident has been resolved.

We are continuing to investigate this issue.

We're currently experiencing an issue with our provider that is causing cryptocurrency payments to experience delays for both deposits and withdrawals. This affects Bitcoin (BTC), Ripple (XRP), Litecoin (LTC) & Stellar Lumens (XLM) only - all other digital currency payments are being processed as normal.

This incident has been resolved.

We are currently investigating issues with CoinJar Card. Until this is resolved, you may find an error displayed when: - accessing your CoinJar Card details within the CoinJar app - attempting to activate your physical CoinJar Card - attempting to change your CoinJar Card PIN - attempting to add your CoinJar Card to Google/Apple wallets We apologise for the inconvenience this issue is causing, and are urgently investigating the issue. We will provide an update as soon as possible. If you have any questions, please contact support@coinjar.com

This incident has been resolved.

We're currently investigating an issue that is causing outgoing cryptocurrency payments to experience delays leaving CoinJar accounts. This affects ETH, ERC20 tokens, DOGE, DOT, XTZ, ADA, TRX, AVAX & SOL only - all other digital currency payments (eg. BTC) are being processed as normal.

This incident has been resolved and a fix has been deployed. All delayed withdrawals have now been successfully processed. Please contact support@coinjar.com if you need any assistance.

We are currently investigating an issue with delayed GBP withdrawals to linked bank accounts. We hope to provide an update as soon as possible. Please contact support@coinjar.com if you have any questions or concerns.

Response times have returned to normal. We appreciate your patience while we worked through this busy time.

Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell cryptocurrencies. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner. Although we have our team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue. Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can. Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/

This incident has been resolved.

We're currently investigating an issue that is causing some cryptocurrency payments to experience a delay being sent from and received by CoinJar accounts. An update will be provided as soon as possible.

This incident has been resolved

The issue has been identified and a fix is being implemented.

We're currently investigating an issue that is causing outgoing Litecoin payments to experience delays leaving CoinJar accounts. This affects Litecoin only - all other digital currency payments are being processed as normal.

This issue has been resolved with a new update to the CoinJar app for iOS and Android (version 2.72.0). Please ensure your CoinJar app is up to date before attempting your next sell transaction. If you have any issues, please contact support@coinjar.com.

An issue has been identified with selling cryptocurrencies on the CoinJar app. Our Engineering Team are investigating as a priority.