Historical record of incidents for CoinGate
Report: "We are investigating reports of degraded performance."
Last updateThis incident was resolved.
A fix has been implemented and we are monitoring the situation.
Some clients have reported API timeouts. We are investigating these reports.
Report: "We are investigating reports of degraded performance."
Last updateIncident has been resolved and no new complaints were received since the fix was deployed.
We are continuing to monitor for any further issues.
On 2023-11-21 evening we received several notifications about our core system's downgraded performance. Immediate investigation was initiated and shortly the issue causing performance issues was found and later that evening a fix was deployed. The next day on 2023-11-22 we received performance issues notifications again, some clients were still getting request timeouts. After further investigation, we identified that the fix deployed earlier required some modifications to solve performance issues completely.
Some clients have reported occasional API timeouts. We are investigating these reports and will provide updates as soon as we have them.
Report: "Unable to send 'paid' status callbacks"
Last updateDue to our infrastructure failure, we were unable to send API callbacks from 09:28 UTC till 13:27 UTC. Issue was identified and resolved. All stuck callbacks were sent 14:30 UTC. Everything is working as expected now.
Report: "Major outage of critical infrastructure"
Last updateFrom 1 AM to 6 AM UTC CoinGate has experienced a major outage of its core infrastructure. During that time most of CoinGate services were not reachable.
Report: "Ethereum network is currently working under optimal level"
Last updateThis incident has been resolved.
Same issue is experienced with Binance Chain. We are working to identify the issue
Ethereum network is experiencing a partial outage
Report: "Incident with Application"
Last updateThe issue has been resolved.
We've located the malfunction with the server and the services now are working at optimal levels. We will continue to monitor the situation for the rest of the day.
The application is experiencing major outage, we are investigating the issue.
Report: "Degraded Tron and Binance Chain network performance"
Last updateThe systems are operational and working as expected
We've fixed the issue and both networks are back to normal. We will continue to monitor the situation for the time being.
The issue is located and we are currently working on a fix
Report: "Merchant services are down for some clients, others might experience degraded performance"
Last updateThis incident has been resolved.
A fix has been successfully applied, all services are operational and back to full capacity. We will continue monitoring the situation for the time being.
The deployment is taking longer than expected. Current ETA to full operation ±10 mins.
The issue has been identified and a fix is being deployed.
Report: "Increased load time on payment invoices"
Last updateThis incident has been resolved.
The issue has been resolved - all services are working at full capacity.
We are investigating reports of degraded performance for Merchant Orders.
Report: "All of CoinGate core services are unavailable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Bitcoin Cash hard fork"
Last updateBitcoin Cash has been turned back on.
BCHN fork will be supported natively on CoinGate and will keep the BCH ticker. It will be turned back on within 24 hours. BCHA fork might be supported at a later date.
Bitcoin Cash is temporarily disabled because of upcoming hard fork.
Report: "Webpage not accessible"
Last updateThis incident has been resolved.
Homepage is now accessible. We will keep monitoring the performance.
We are currently experiencing issues with one of the hosting providers and our homepage is not accessible as a result. Users also won't be able to sign in to their accounts during this time. All other systems, including API and payments processing, are functioning as expected.
Report: "We're experiencing an issue with Bitcoin payments"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We're experiencing an issue with Bitcoin payments, thus some clients might experience a degraded performance. All the other currency payments are working as intended. The situation is being solved at this moment.
Report: "This is an example incident"
Last updateWhen your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Empathize with those affected and let them know everything is operating as normal.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.