Historical record of incidents for Coinbase Commerce
Report: "Polygon Network - Delayed Sends & Receives"
Last updateThis incident has been resolved.
We are aware that some users may be experiencing delayed payments using their Coinbase Retail account. Buys, Sells, and Fiat withdrawals/deposits are not affected. We are investigating this issue and will provide an update shortly. Rest assured, your payments will go through and your funds are safe.
Report: "Polygon Network - Delayed Sends & Receives"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware that some users may be experiencing delayed payments using their Coinbase Retail account. Buys, Sells, and Fiat withdrawals/deposits are not affected. We are investigating this issue and will provide an update shortly. Rest assured, your funds are safe.
Report: "Delayed Payment Confirmations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating delays with payment confirmations from Coinbase accounts. Transactions are submitting successfully, but not confirming. We will provide updates as they are available, thank you for your patience.
Report: "Payment Processing Issue for Coinbase Accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of an issue affecting payment processing for Coinbase accounts. Payments via self-custodial wallets remain unaffected and are operating as normal.
Report: "Webhooks Not Delivering"
Last updateThis incident has been resolved.
We are experiencing an issue with webhook deliveries. Payments can still be created and processed without issues, but webhooks are not being delivered. Our team is actively investigating and working on a fix. Further updates will be provided as they become available.
Report: "Signing in and signing up for Commerce"
Last updateThis incident has been resolved.
We are currently investigating an issue preventing merchants from signing in or signing up for Coinbase Commerce. Our team is working to resolve the issue as quickly as possible. Further updates will follow.
Report: "Payments from Coinbase retail accounts unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Payments originating from Coinbase retail accounts are unavailable at this time. Our team is investigating and will provide an update shortly. Customers can continue to process payments through their Coinbase wallet or other self custodial wallets.
Report: "Commerce Payments Degradation"
Last updateThis incident has been resolved.
Commerce Polygon payments are experiencing a degradation. Payments on other networks are unaffected. We have identified the issue and are working towards a fix.
Report: "Payments from Coinbase accounts are unavailable"
Last updateThis incident has been resolved.
Payments originating from Coinbase accounts are unavailable at this time due to the Polygon network migration from MATIC to POL. Customers can continue to process payments through their Coinbase Wallet or other self custodial wallets. To know more about the list of services affected, you may check this article: https://help.coinbase.com/en/coinbase/trading-and-funding/sending-or-receiving-cryptocurrency/polygon-migration
Report: "Degraded experience for Shopify checkout via Coinbase Commerce"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware that customers using Coinbase Commerce to checkout on the Shopify site are encountering errors. We are investigating this issue.
Report: "Delayed Transactions on Ethereum"
Last updateSends/receives are delayed for ETH. While we work on a fix, your funds remain secure.
Report: "Degraded new user sign-up experience"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware that customers may be unable to create new accounts on Coinbase.com and Coinbase commerce at this time. This does not impact existing customers. Rest assured, your funds are safe, and we are working on a fix.
Report: "Payments from Coinbase retail accounts unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified the root cause and expect a full resolution to take some time. We are committed to restoring full service as swiftly as possible. Customers can continue using self-custodial wallets for payments. We appreciate your patience.
Payments originating from Coinbase retail accounts are unavailable at this time. Our team is investigating and will provide an update shortly. Customers can continue to process payments through their Coinbase wallet or other self custodial wallets.
Report: "Donations on Commerce Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware that some users may be unable to use donations on commerce (no price charge) at this time. Rest assured, your funds are safe. We are investigating this issue and will provide an update shortly
Report: "Web3 Retail Payments Degradation"
Last updateThis incident has been resolved.
Web3 Retail Payments are experiencing a degradation. We have identified the issue and are working towards a fix.
Report: "Site Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware that customers may be experiencing increased latency across Coinbase Commerce login, buy and sell. Rest assured, your funds are safe. Our team is investigating this issue and will provide an update shortly
Report: "Limited System Functionality for Infrastructure Upgrade"
Last updateThe maintenance window is now complete.
Expect limited system functionality for roughly 30 minutes starting at 7:00 PM EST on February 1.
Report: "Polygon Processing Delays"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Dogecoin Payments are Disabled"
Last updateThis incident has been resolved.
Coinbase Commerce is seeing issues with processing Dogecoin. We have disabled Dogecoin payments as we investigate the issue.
Report: "Delayed DOGE processing"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delayed Polygon Processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delayed BCH processing"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delayed BCH Processing"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delayed BTC Transaction Processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating delays with BTC transactions processing - this could result in longer than expected settlements and withdrawals.
Report: "Delay in auto conversions and settlements for CB Managed customers."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Coinbase is conducting a scheduled technical upgrade starting Saturday, March 4 2023 on or around 8:00 am PT / 16:00 GMT. We expect this process to take up to 8 hours to complete, however this estimated time is subject to change. Auto-conversions and settlements will be delayed for the scheduled maintenance window for CB Managed Merchants.
A fix has been implemented and we are monitoring the results.
CB Managed auto conversions and settlements will be delayed due to scheduled maintenance window.
Report: "Delayed Sends/receives for Magic"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Sends/receives are delayed for Magic. While we work on a fix, your funds remain secure.
Sends/receives are delayed for Magic. While we work on a fix, your funds remain secure.
Report: "Polygon block processing falling behind"
Last updateThe Polygon block processing have caught up. We turned on the Polygon payment options on the checkout screen.
The Commerce Polygon block processing is experiencing an outage. The merchants receive Polygon payments but the payments are delayed by 5 hours. We're aware of this issue, and we're searching for the cause of it. We are disabling the new Polygon payments while we are investigating the issue. The exiting polygon payments will be processed but will be delayed. Right now, only Coinbase Commerce is impacted. We'll post additional updates as soon as possible.
Report: "Temporarily disabling off-chain transactions for Coinbase-Managed/Custodial merchants"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
For Coinbase-Managed Merchants, we are temporarily disabling off-chain payments due to a system issue. Our team is actively working on a resolution. On-chain transactions are working as expected.
Report: "Temporarily disabling off-chain transactions for Coinbase-Managed/Custodial merchants"
Last updateThis incident has been resolved.
For Coinbase-Managed/Custodial Merchants, we are disabling off-chain payments due to an incident. Our team is actively working on a resolution. On-chain transactions are working as expected. ETA for resolution is 5pm PT.
Report: "Delayed Deposits / Withdrawals on Polkadot (DOT)"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Elevated Connection Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of connection errors and are currently looking into the issue.
Report: "Commerce Ethereum Processing Delays"
Last updateThis incident has been resolved.
We have successfully identified the block with a transaction that had issues. We are working on reprocessing ETH payments related to this block. All other ETH payments should be processed as expected.
We are investigating delays in commerce payments made using Ethereum.
Report: "Custodial charge creation failing"
Last updateCharge creation for custodial users failing.
Report: "Delayed Stellar (XLM) Deposits and Withdrawals"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "/event api endpoint return unauthorized error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "BTC payments delayed and withdrawals temporarily blocked"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Commerce Ethereum Processing Outage"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are investigating delays in ETH and ERC-20 withdrawals due to network congestion.
Report: "Commerce Ethereum Processing Outage"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Coinbase API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Coinbase OAuth services (checkout payments and withdraw/ conversions) may have partial outages. We are currently investigating this issue.
Report: "Commerce Ethereum Processing Outage"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Coinbase API"
Last updateThis incident has been resolved.
A fix has been implemented and we are confirming it has resolved the issue. All systems are operating normally.
Coinbase is continuing to work on a fix for the intermittent connectivity issues.
Coinbase.com is experiencing connectivity issues
Report: "Coinbase API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Connectivity with Coinbase services are currently experiencing downtime. This includes send to Coinbase, pay with Coinbase, and Coinbase Conversions.
Report: "Coinbase Commerce is experiencing connectivity issues"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.