Is Cohesity Helios Down Right Now? Check if there is a current outage ongoing.

We want to let our customers know that we are seeing connectivity issues with Cohesity Fortknox and we are looking into this issue. We apologize for any inconvenience.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be deploying backend infrastructure changes to our Cohesity Gov Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be deploying backend infrastructure changes to our Cohesity Cloud Services Platform. We do not anticipate any impact to access your data, backups, management console, cluster management or other services. The changes are at platform level so all services listed in the status page will be going through these changes . Should you experience any issues, please reach out to Cohesity support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a scheduled upgrade on Cohesity Cloud Services. There will be no impact to customers during the maintenance window. The changes are rolled out to all services listed in the Cohesity status page. Customers should be able to login to manage their data and all operations including backups, cluster management, DR should function as usual. Should you experience any issues, please reach out to Cohesity support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will upgrade the Data Protect Service in AWS US-EAST-1 & AWS US-EAST-2 regions on May 22nd, 2025. This upgrade involves both the backend infrastructure and the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will upgrade the Data Protect Service across all Azure regions and AWS US-West on May 21st, 2025. This upgrade involves both the backend infrastructure and the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.

We have addressed this issue and all the functions have been restored to a healthy state for Activity Page and Reporting Page.

Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.

We have been closely monitoring our metrics for the last few hours and we could confirm the issue is resolved. The connectivity to Helios Portal was intermittent for few minutes between 8:44 AM PST and 8:51 AM PST. We have identified the root cause to be an infrastructure issue in the backend and we have addressed it. We apologize for the inconvenience.

Our customers should be able to login into the Helios Portal at this time. We are working to find the root cause of the problem. We will continue to provide an update on the progress.

We are continuing to see intermittent login issues into the Helios Portal. We are aggressively working to determine the root cause of the issue. We will keep updating on the progress.

We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.

We want to inform our customers that the deployed fix works as expected. We apologize for any inconvenience.

We want to let our customers know that we have deployed the fix and closely monitoring the metrics. We are seeing a positive trend on the metrics and are confident the issue is resolved at this time. We really apologize for any inconvenience.

We want to let our customers know that we have identified the issue and working on a fix. As soon as we have the fix we will deploy and provide an update.

We want to let our customers know that we are continuing to investigate the issue. We will keep you updated on the progress.

We want to let our customer know that we are seeing high failure rates while adding policies to protect new objects. We are aggressively working on this issue to resolve it as soon as possible. We really apologize for the inconvenience.

We want to let our customers know that on Jan 2nd 2025 we identified delays in processing the data on the backend between 5 AM PST to 10 AM PST. As a result of this, we observed the activity page not reflecting the latest information during the time mentioned above. We have addressed this issue and all the functions have been restored to a healthy state.

Our users may experience intermittent delays in seeing latest job updates in "Activity page". The team has identified the issue and is testing a fix.

This incident has been resolved.

We have identified the issue and have pushed the relevant fixes to address the issues.

We want to let our customers know that we are observing connectivity issues to CCS landing page and APIs as part of the scheduled rollout. We are aggressively looking into this issue and will post updates on the progress. We apologize for any inconvenience.

This incident has been resolved.

The issue is resolved at this time. Our metrics are trending in the right direction. We will keep this incident open for the next 24 hours and will provide one more update before closing it.

We want to let our customers know that the issue is resolved. Our metrics are showing a positive trend on the indexing backlog and we are closely monitoring the situation. The root cause of the issue is due to a read/write latency on the underlying volume and we have worked with our cloud vendor to resolve the issue. We apologize for any inconvenience.

Updated the Data protect service status to operational

Updating the Data protect service status to operational

We are continuing to investigate the issue. Our indexing services are impacted due to node stability issues that are holding the indexes. We are seeing some positive signs on the stabilization of the nodes, but we are continuing to work with our cloud vendors. We will continue to provide status update. We apologize for any inconvenience.

We are continuing to investigate the issue and have engaged our cloud vendor to understand the root cause and identify the mitigation steps. We will continue to provide status update. We apologize for any inconvenience.

We want to let our customers know that we are experiencing infrastructure issues in US East 2 region due to which indexing might get delayed. We are still assessing the current situation to understand the impact and working to address the issue. We apologize for any inconvenience.

We want to let our customers know that on Oct 18th 2024 we identified slowness on our reporting infrastructure between 10 AM PST to 12 PM PST. As a result of this, the activity page showed stale data during these hours. We have addressed this issue and all the functions have been restored to a healthy state.

Our users may experience intermittent delays in accessing the "Activity" page on Helios. The team has identified the issue and is testing a fix.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix being implemented.

We are currently investigating the issue.

We want to let our customers know that we had an issue with the clusters connecting to the CCS platform for 40 minutes from 1:30 AM PDT. We have been closely monitoring and we can confirm the issue has been addressed. We apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a workaround has been deployed. We are closely monitoring our metrics.

We want to let our customers know that we are seeing intermittent connectivity issues to the Cohesity Cloud Services platform. We are aggressively working to resolve the issue. We apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause and applying a workaround to address the issue. We are closely monitoring the metrics and will continue to provide updates on the progress.

We want to let our customers know that our metrics are indicating a performance issue on the backup workflows. We are closely looking at the problem to identify the root cause and will continue to update on the progress. We really apologize for any inconvenience.

This incident has been resolved

A fix has been implemented and we are monitoring the services closely.

Helios scheduled reports are currently lagging due to backend infrastructure.

We want to let our customers know that the outage in Central-US region has been resolved by the Cloud vendor. Cohesity Cloud services have been operational since 7:30PM Pacific time. Cohesity cloud team continues to monitor the services, all backups and restores are functioning as normal. Please contact Cohesity Support in case you experience any issues.

We want to let our customer know that we are seeing an outage with one of our cloud vendors in the Central-US region. As a result of this the customers running their backups in the Azure Data plane are being impacted. We are closely working with the cloud vendor to understand the impact and progress on addressing the issue. We apologize for any inconvenience.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We want to let our customers know that we have identified the issue and rolling out a fix.

We want to let our customers know that we are seeing issues in our reporting services to deliver scheduled reports to our customers. We are aggressively working to resolve the issue. We apologize for any inconvenience and will be providing more updates to our customers as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We want to let our customers know there is an issue while logging into Helios.cohesity.com. Customer integrated with their own SSO can continue to login to the service with out any issues. Customers can also continue to login from my.cohesity.com to access the Cohesity Cloud Services. We are aggressively working to resolve this issue. We apologize for any inconvenience.

The incident has ben solved. We can see all the metrics have turned to normal state. We really apologize for any inconvenience.

A fix has been implemented and we are monitoring the results.

We have identified the issue and have temporarily rolled out a work around and closely monitoring the situation. We will continue to update on the progress. We apologize for any inconvenience.

We are continuing to investigate this issue.

We want to let out customers know that you might be are running in to an issues while logging into the service. We are aggressively working to resolve the issue. We apologize for any inconvenience.

We want to let our customers know the issue is resolved and we are closely monitoring situation. We really apologize for the inconvenience.

We want to let our customer know that we have deployed a workaround to address the O365 Sharepoint backup issues. The Sharepoint template backups will be skipped as a part of this workaround, but the Sharepoint backups which was failing will succeed as a result of this workaround. We are continuing to work with Microsoft to identify the root cause of the issue and address the Sharepoint template backup issue. We apologize for any inconvenience.

We are continuing to investigate this issue.

We want to let our customer know that we are seeing an increase error rate for Sharepoint template backups. We are currently looking in to this issue and will keep you updated on the progress. We apologize for any inconvenience.

We want to let our customers know that the incident has been resolved and all reports should come out on schedules and there should be no stale data in the activity page.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified the root cause of the performance issue and working on a solution. We will continue to provide updates on the progress. We apologize for any inconvenience.

We want to let our customers know that we are seeing some performance issues on the backend infrastructure. As a result of this performance issues, Reporting , Activity page in Cohesity Cloud Services and Global search will show stale data. We are aggressively working to resolve this issue and will update on the progress. We apologize for any inconvenience.

We have addressed the issue and have been closely monitoring the situation. At this point all of our metrics are looking good and we are closing this incident.

We want to let our customers know that we have deployed a temporary fix to address the issue and closely monitoring the situation.

The issue has been identified and a fix is being implemented.

We want to let our customers know that we are seeing intermittent connectivity issues to the Cohesity Cloud Services. We are aggressively looking into this issue. We will keep you updated on the progress.

We want to let our customer know that we have addressed the performance related issues with reporting service. We will continue to monitor the service and will be pushing one more update early next week to bring in the new features rolled in November.

We are continuing to work on a fix for this issue.

We have identified the root cause of the issue. We are temporarily rolling out a change to address the performance issues. As a result of the temporary fix some of the new features that was enabled in the November rollout will not be available. We are continuing to work on this issue and will provide more updates. We apologize for any inconvenience.

We want to let our customers know there are performance issues while running reports in the Cohesity Cloud Services Platform. We are actively working on to resolve the issue as soon as possible. We apologize for any inconvenience.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We want to let our customers know that we have identified the root cause and we have applied a fix to address the problem.

We are continuing to investigate this issue.

We want to let our customers know that we are continuing to investigate the issue. Our customers will see delays in the scheduled reports and reporting pages will be slow to load. In addition to the reporting page some of the widgets will not load in the Cohesity Cloud Services portal. We apologize for any inconvenience.

We want to let our customer know that we are observing slowness while accessing the Cohesity Cloud Services portal. We are actively working to identify the root cause and resolve the issues. We will keep you updated on the progress. We apologize for the inconvenience.

At this time all open issues are resolved. We will continue to upgrade the SAAS connectors in the US and Canada regions.

We have identified the issue and are applying a fix. As we have mentioned earlier a small set of tenants are impacted and we have been communicating to the impacted customers through Helios Chat Channel. While we are addressing the issues we are also continuing our upgrades to all our customers in US and Canada regions.

We want to let our customers know that the scheduled upgrade is taking longer than expected for few of the backend services. We are closely monitoring and will provide an update. For handful of tenants we are seeing backup failures and we have provided information through our Helios chat channels.

This incident is now resolved. As communicated earlier, there was no outage.

We are aware of an issue with Cohesity FortKnox service, which is resulting in an error message on the dashboard UI page. Please note that error message pop-up has no impact on any FortKnox functionality. Users can simply cancel the pop-up. We are aware of the root cause and working to resolve as soon as possible.

At this time all of our services are operating normally . There was a handful of customers affected and we have communicated to them through our Cohesity Cloud Services portal. Please contact Cohesity Support for any questions.

We want to let our customers know that there is a partial outage at one of our cloud providers. The Cohesity Cloud Services are not impacted by this outage and we are closely monitoring the situation.

We want to let our customer know that the issue is resolved. The issue was very specific to the SAAS Connection section in the Helios page not rendering to display the SAAS Connections related information. All other connection and functionalities around the SAAS Connector operated normally during this time. We apologize for any inconvenience.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of an issue with Cohesity DataProtect as a service, which is preventing customers from seeing their existing SaaS connectors in the service user interface. Backup and recovery operations are not impacted. We are working to resolve the issue as soon as possible and will post periodic updates.

This incident has been resolved.

We want to let our customers know that we are continuing to monitor the situation. The activity and reporting data has caught and our customers will be able to see current information in these pages. We will continue to update on the progress.

We are continuing to closely monitor the situation. We are making good progress. We are estimating to catch up with all the data between end of today and tomorrow morning. Thanks for your patience.

We want to let our customers know that we have addressed the issues around the stale data in our activity page and reporting. The data is still not up to date as we are catching up on the last 24 hours data. We are closely monitoring the situation and will provide more updates in the next 12+ hours. Thanks for your patience and we apologize for any inconvenience.

We are continuing to work on implementing the solution with the cloud provider. We don't have a tentative ETA at this time. We will continue to update on the progress. We apologize for any inconvenience.

We are continuing to work on this issue. We have identified the possible cause of the issue. We are working with the cloud provider on possible solutions. We will keep you updated on the progress.

We want to let our customers know that we are continuing to work with our cloud provider to address an underlying platform problem that is resulting in stale data in the activity page and while generating reports. We will continue to provide update as we make progress. We really apologize for any inconvenience.

Post upgrade of Helios, delay in reporting and dashboards have been observed and are being investigated. User interaction, backup/recovery actions are not impacted. We are working on the issue and will update you as soon as possible. We really apologize for any inconvenience.

After restoring the service yesterday (April 14th 2023) at 1 PM PST we have been closely monitoring all our metrics. All the services are back up to its normal state and operating normally. We want to again apologize for the inconvenience caused due to this downtime.

We want to let our customers know that we have restored the services and closely monitoring the situation. Our customers will be able to login to the service and will be able to perform actions. As the infrastructure is back up some of the data related to Dashboards and Reports are still getting updated to the latest content. We will continue to provide updates. We really apologize for any inconvenience that has caused due to this downtime.

We want to let our customers know that we are very close to restoring the service. Once we restore we will move to a monitoring state. At this time we are looking for an ETA of 30 - 60 minutes to restore the service.

We want to let our customers know that we are still aggressively working to restore the service. We are making good progress and will provide an update in an hour. As mentioned earlier your backups will continue to run. At this time the access to the Helios Management portal is not available and it will become available once we restore the service.

We want to let our customers know that we have identified the root cause. At this time we are looking at couple of hours to restore the Management portal. This issue will not affect your scheduled protection runs and those will continue to run. We apologize for any inconvenience.

We are continuing to investigate this issue.

We want to let our customers know that while applying backend infrastructure changes we have run into an issue and that has caused access issues to the platform. We are aggressively working on the issue and will update you as soon as possible. We really apologize for any inconvenience.

We are rolling out some security fixes for the Helios Management Portal. This shouldn't affect the protection job. The Helios will be under maintenance.

We want to let our customers know that the Global Search is fully operational at this time. We apologize for any inconvenience caused due to this outage.

We are continuing to monitor for any further issues.

We have identified the root cause of the problem and rolling out a fix. Global searches will fetch information recorded till April 9th 2023. Once we complete the fix rollout information after April 9th 2023 will also be available. We are closely monitoring the situation. We apologize for any inconvenience.

We want to let our customers know that we are addressing an issue with Global Search, due to this issue our customers will not be able to effectively search the objects in the portal. We are aggressively working to resolve the issue. We apologize for any inconvenience.

We want to inform that between Feb 23rd and Feb 27th 2023, you might have observed intermittent O365 OneDrive protection failures with ‘Drive ID mismatch’ error. We have identified the root cause of this issue and we have pushed a fix across our fleet on Feb 28th 2023. From our monitoring metrics we can confirm the issue has been resolved. If you have any questions, please reach out to our support team. We apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We want to let our customers know that there is an outage in Salesforce which limits our customers to login to Helios using MFA. All customer without a MFA or with an IDP of their own will not see any issues while logging into Helios. We are closely monitoring the situation and will provide more updates. We apologize for the inconvenience. More information on Salesforce outage can be viewed from here - https://status.salesforce.com/generalmessages/1102

The UI access is stable.

The issue has been identified and fixed. We are monitoring the system.

We experiencing issues with accessing Helios User Interface. We are aggressively working to resolve the issue. The scheduled backups will continue to run. We will continue to provide updates through our status page. We apologize for the inconvenience.

This incident has been resolved.

We are currently monitoring the situation after applying the fix. Performance related metrics are returning to normal. We will continue to closely monitor the situation.

We have identified the issue and have applied a fix to address the issue.

We want to let our customers know that after the recent upgrade we are seeing slowness in the Helios User Interface. We are aggressively working to resolve the issue. The scheduled backups will continue run. We will continue to provide updates through our status page. We apologize for the inconvenience.

We have made the necessary configuration changes to address the issue. All services are operating normally. We are closely monitoring the situation.

We want to let our customers know that we are observing performance issues on one of the infrastructure component. We have identified the root cause and deploying necessary configuration changes to address this performance issue. We are not expecting any down time during this process. We will keep you updated on the progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

All the AWS issues are resolved now. All the Helios services also are looking healthy now.

The intermittent cluster connectivity problems are due to the AWS operational issues in the Amazon Elastic Compute Cloud in the Ohio Region. We are working with AWS to resolve these issues. https://health.aws.amazon.com/health/status

We are experiencing intermittent cluster connectivity issues with Helios from 10:11 am PDT. We are actively working on resolving these issues.

We experienced brief cluster connectivity issues that impacted multi-cluster management and reporting around 10:45 am PT. We have resolved these issues, and everything is fully operational currently.

This incident is resolved.

A fix has been implemented and we are monitoring the results. Root Cause Analysis: After doing more investigation we have found one of the front end services ran out of resources. We currently support multiple runs of these PODa and over time a handful of the pods was starving for memory. As a result of this customers had problems intermittently connecting to the service for a period of 10 - 15 minutes. We have gone through the entire capacity requirement and have added more capacity to the backend. We have not seen any resource issues after the expansion and we are closing this investigation and the internal tickets associated with this incident.

We have identified the problem and have rolled out a fix. Our customers should be able to login into the Helios service. We are closely monitoring the situation.

We want to let our customers know that it is taking time to login to the service. We are working to identify the problem and we keep our customers updated on the progress.

This incident has been resolved.

We have rolled a fix and closely monitoring the progress. We apologize for any inconvenience caused by this issue.

We have discovered issues with our email notification service, and some of our users will experience a temporary disruption in email alert notifications. We are addressing this problem currently, and we will post an update once this issue has been resolved.

We have rolled out the fixes and closely monitoring the progress. We are seeing a good recovery and all the backups are catching up and should start completing within the SLA.

We want to let our customers know that the issue has been root caused, and an update will be rolled out in the next few hours. We expect this update to be non disruptive and we will closely monitor the service.

The issue has been identified and a fix is been developed. We will continue to keep our customers updated on the status. As mentioned earlier Customer data, recoveries from existing backups and integrity of the backups are not affected.

We are continuing to investigate this issue.

We are currently investigating some intermittent slowness observed in backup runs for backups from customer premises to our SaaS infrastructure (DMaaS). Customer data, recoveries from existing backups and integrity of the backups are not affected. The team is in the process of root causing the issue and we will post updates via Statuspage.

This incident has been resolved.

Fixes have been rolled and all services are functioning normally. We really apologize for any inconvenience. We will continue to monitor the services, all backups and restores are functioning as normal.

We want let our customer know that we will be rolling out a fix in the next few hours to address the issue. Once rolled out we will be closely monitoring the situation and updating our customers on the progress.

We want to let our customers know that we have identified an issue that can affect Backups that use a policy with DataLock enabled. The issue is isolated to those customers using the DataLock feature. We have identified the root cause of the issue and are working aggressively to resolve the problem.

Fixes have been rolled and all services are functioning normally. We really apologize for any inconvenience.

Our users may experience intermittent delays in accessing the "Activity" page on Helios. The team has identified the issue and is testing a fix. We will be rolling out the update to the service starting at 11pm UTC on Feb 1 and scheduled to complete by 2am UTC on Feb 2nd

This incident has been resolved.

The root cause was isolated to networking issues within our cloud platform. We have applied a fix and verified connectivity to Helios. The team is monitoring the issue closely, if you experience any issues connecting to Helios, please contact Cohesity support.

The root cause has been identified and a fix is being worked on. Thank you for your patience.

We are investigating intermittent connectivity issues to Helios. We are working on identifying the root cause and will provide updates via this portal.

The team continues to monitor the services, all backups and restores are functioning as normal. Some AWS integrations including IAM might result in timeouts or failures during provisioning and we are working closely with our Cloud partner to resolve.

We are closely monitoring the services after the upgrade from our cloud provider. At this time there are no known impacts to our services. We will keep you posted.

We are investigating some issues with networking in US-EAST-1. The team will update this page as soon as we have more information. No known impact to any of our services, data backups or DR plans. Please file a support case if you are experiencing any issues.

This incident has been resolved.

The issue has been identified and a fix implemented. This is being rolled out to the service.

We are continuing to investigate this issue.

The team is aware of intermittent reports about new protection policies not being applied. We are currently looking into this issue and will provide updates.

Our customers are able to log in and are able to perform normal operations in the Helios Portal. We apologize for any inconvenience caused by this issue.

The fix has been deployed and we see our users are able to access the Helios Portal. We will closely monitor the progress. We apologize for the inconvenience caused due to this issue.

We have identified a DNS routing issue that is causing our users not able to access the Helios Portal. We are rolling out a fix to resolve the issue.

Currently, our customers are having trouble logging into the Helios Portal. We are working on it to resolve the issue as soon as possible.

This incident has been resolved.

Working with our cloud partners, we have resolved this issue and a fix is being rolled out to the environment. We expect this to be completed within the next 10-12 hours as we phase in the changes, monitor and expand coverage of our rollout. Thanks for your patience - downgrading the issue to “Degraded Performance” based on impact.

The issue has been identified, the team is now working on a fix. We will post periodic updates and work to get back to operational state as soon as possible.

Dear customers, We are investigating issues with M365 Sharepoint protection runs. We will provide regular updates as we make progress. Please reach out to Cohesity support if you have questions or concerns. Apologies for the inconvenience and stay tuned as we work to resolving the issues.

This incident has been resolved.

Helios is back up and all services are currently functional. We apologize for any adverse impact this incident may have had on your business operations. We want you to know that we take the uptime of Helios SaaS platform seriously and we appreciate your trust in Cohesity's commitment to manage your data. Do not hesitate to contact us by filing a support ticket, if you experience any further issues, have concerns or feedback.

We are continuing to work with our cloud service partner to address the issue. We will continue to update as we get more information.

We are continuing to investigate this issue.

We are continuing to investigate the issue, impact radius has expanded due to impact to our cloud service partner.

We want to let our customers know that Helios is having connectivity issues. Some of our customers may experience intermitted issues while accessing the Helios Dashboard. Cloud operations team is working on this and we will update you as soon as we have fixed the issue or have further details.

This incident has been resolved.

Service is returning to normalcy. We are monitoring this closely. Thanks for your patience.

Helios users may not be able to login due to an outage with our Cloud service provider partner. We are working with the partner to get this resolved and will update the status as we make progress. Thanks for your patience and rest assured, your backups, SLAs and service availability will not be impacted.

We want to let our customers know that Helios is back and now fully operational. The disruption to our services were caused by cloud outages to one of our service partners. We sincerely apologize for any inconvenience that this has caused. Please contact support at support@cohesity.com if you have any questions.

We want to let you know that the Helios Portal is back online. We are closely monitoring the situation with the salesforce recovery. We will continue to update you on the status.

We are continuing to work with Salesforce. At this time the Helios Portal access is still down due to the Salesforce outage. We will update as soon as we get more information.

We have confirmed the underlying Salesforce infrastructre which is used as the Helios identity provider has an outage. We are closely working with SalesForce to understand the status and next steps. We will keep you updated on the progress. As mentioned earlier the cluster connectivity and scheduled backup jobs will continue to operate.

We want to let you know that we have identified the problem to be with the management portal. Existing jobs and cluster connections will continue to work. We are aggressively working to identify the root cause of the issue and bring the service up as soon as possible.

We are currently investigating an issue with Helios connectivity. We will update you on the progress as soon as possible.

This incident has been resolved. All systems are fully operational.

Customers might experience intermittent connectivity issues that may cause ongoing backups to time out. We are working to root cause and fix this as soon as possible. We will keep you posted on progress and get you up and running ASAP. Your Helios Cloud Operations Team

we want to let our customers know that the issues have been addressed and all services are operating normally.

We are continuing to investigate this issue.

We want to let our customers know that we are observing high latency in processing the metadata. This behavior would lead to slowness in reporting and stale data in the dashboards. We are aggressively working to resolve this issue.