CodeSignal

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Last checked from CodeSignal's official status page

Historical record of incidents for CodeSignal

Report: "Server Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will be performing scheduled maintenance on March 23rd at 1 AM Pacific Time until 1:30 AM Pacific Time. Although we do not expect any downtime as a result of this maintenance, out of an abundance of caution, we recommend not starting any new assessment or interview while the maintenance is ongoing. The maintenance process should only take 30 minutes to complete, and we will provide updates through this status page until it is finished. If CodeSignal suddenly stops loading for you during the mentioned time frame, please clear your browser caches or use incognito mode.

Report: "High Error Rate for IDE"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Issue has been Identified and IDE has returned to normal. We are currently monitoring for any discrepancies.

Report: "Cosmo API Down"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been fully resolved.

monitoring

Our Learn service has largely recovered. We are monitoring the situation to ensure full service.

identified

There is partial functionality as the AI is working in most instances. We are continuing to work on a fix for this issue.

identified

The issue has been identified and we are working on an implementation.

investigating

We are currently investigating the issue and will provide more updates shortly.

Report: "CodeSignal Learn availability issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

CodeSignal Learn is currently facing limited availability due to an issue with our database provider. We’re aware of the issue but right now the resolution is for our database provider to restore service, but the exact timeline for that is currently unclear. We will post further updates as we have them. Please note that this only affects CodeSignal Learn. No other parts of the platform are affected. Apologies for the inconvenience!

Report: "Slow/unresponsive code execution"

Last update
resolved

Code execution and all other platform systems are now functioning normally.

monitoring

Code execution is now stable, though may still be slightly slower than normal. We are continuing to monitor and will update if the situation changes. We apologize for any inconvenience and we again appreciate your patience and understanding while we have been working to resolve this.

investigating

We are aware of an issue that is currently affecting code execution for some users. The main app is unaffected, but code execution in live interviews or assessments may be slow or unresponsive. We are currently investigating and working on a fix. We appreciate your patience and understanding.

Report: "Main app not loading"

Last update
resolved

Our main app is fully operational, and this incident has been resolved.

monitoring

Our main app is back to being fully operational, and we will be carefully monitoring our app's performance for the time being. Thank you once again for your patience throughout this issue.

monitoring

We are still experiencing a partial outage, and we are monitoring updates from Meteor regarding their investigation.

identified

Please feel free to subscribe to Meteor's status page in order to get direct and real-time updates from them: https://status.meteor.com/ We hope to resolve this as soon as possible, and thank you for your continued patience.

identified

We have identified that the outage is with our hosting provider and we are actively working to resolve this with them. Thank you for your continued patience and understanding.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue with our main app and will provide updates as we investigate. Thank you for your patience at this time.

Report: "Interview Loading Issues"

Last update
resolved

All interviews should be working normally now. We apologize once again for the inconveniences this may have caused, and we thank you for your patience and understanding.

monitoring

A fix has been implementing and we are continuing to monitor. If you are in an active interview session that is experiencing loading issues, a refresh should resolve the issue. Thank you for your patience as we continue to monitor the situation.

investigating

We are aware of loading issues affecting Interviews, and we are actively investigating with the highest priority. Please try refreshing current interview sessions to see if that resolves the issue. We apologize for any inconvenience, and will provide status updates as we have them.

Report: "Interview loading issues"

Last update
resolved

All interviews should be working normally now. Thank you for your patience and understanding.

monitoring

If you are currently in an active interview session that is experiencing loading issues, please create a new interview link to resolve the issue. We apologize for any inconvenience here. All new interviews should no longer experience loading issues. We are continuing to monitor the platform and investigate the root cause.

monitoring

We have restarted the server and all Interviews should no longer experience loading issues. We are continuing to investigate the root cause and monitor the issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently aware of loading issues affecting Interviews, and we are actively investigating with the highest priority. If you are in a session that is currently open, please create a new interview link and the new session should not experience loading issues. We apologize for any inconvenience, and will provide status updates as we have them.

Report: "Server issues affecting a portion of active assessment sessions"

Last update
resolved

Around 6:35 AM PT we became aware of an issue affecting our proctoring servers which prevented candidates from completing proctored assessments. The issue was fully resolved by 7:10 AM. We are working with affected candidates and customers to provide retakes where necessary. This issue only affected proctored assessments during this time window, and all platform functions are now working normally after the issue was resolved. We sincerely apologize for any inconvenience caused by this outage.

Report: "Degraded main app performance"

Last update
resolved

Due to an unexpectedly high volume of assessments being started simultaneously, our main app experienced some degraded performance, which has now been resolved. We apologize for any inconvenience during this time.

Report: "Plagiarism delayed due to AWS Outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

The issue is recovering, and our plagiarism service is no longer experiencing delays. We are continuing to monitor the issue for full recovery.

monitoring

We are continuing to monitor for any further issues.

monitoring

Our plagiarism service is delayed due to an AWS issue in the US-EAST-1 region. We are continuing to monitor for any further issues. AWS is continuing to work to resolve this. Stay updated on their status page here: https://health.aws.amazon.com/health/status

Report: "Interviews affected by AWS Outage"

Last update
resolved

We identified an issue with our Interview instance related to a third party service outage: https://health.aws.amazon.com/health/status We have implemented a fix and all interviews should work as expected, and are exploring long term solutions that would better address similar issues that may come up in the future.

Report: "CodeSignal landing page loading issues"

Last update
resolved

This incident has now been resolved.

monitoring

Connectivity to the main codesignal.com landing page has been restored and the server issue causing the downtime has been resolved. We are still continuing to monitor the situation, but access should be restored at this time. Thank you for your patience and apologies for any inconvenience caused by this downtime.

identified

We are still waiting on a resolution from WP Engine at this time. We are currently exploring other options as we wait for a permanent resolution, but we still do not currently have an ETA. We sincerely apologize for any inconvenience, and we again appreciate your patience during this downtime.

identified

The issue has been identified and is originating from a regional WP Engine outage. We are awaiting further details from WP Engine about a potential resolution timeline and will continue to provide updates as we have them.

investigating

We are aware of an issue that is causing our landing pages at codesignal.com to fail to load. Our main app at app.codesignal.com is unaffected, and all app functions other than the landing pages are working normally at this time. We will continue to investigate and provide updates to this issue as we have them. Thank you for your patience and we apologize for the inconvenience.

Report: "Connection issues"

Last update
resolved

A fix has been implemented and service should be restored and working normally at this time. We again apologize for any inconvenience during this downtime.

monitoring

Connectivity issues to the main CodeSignal app have been resolved, but we are continuing to monitor the situation closely as we implement a long-term fix. We sincerely apologize for any inconvenience caused during this downtime and we appreciate your patience as we have been working to resolve the issue. For any inquiries, please reach out to support@codesignal.com.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the cause of the issue and are implementing a fix. We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.

investigating

We are currently aware of connection issues affecting our platform that are preventing access to the CodeSignal app. We are investigating with high priority at this time and will provide status updates as we have them. We apologize for any inconvenience.

Report: "Connection issues"

Last update
resolved

This incident has been resolved. Thank you for your patience and understanding during this downtime.

monitoring

A fix has been implemented and service is now restored. We will continue to monitor the situation with high priority. We sincerely apologize for any inconvenience, and we thank you for your patience while we have been working to resolve it.

identified

We have identified a server issue that is impacting our application connectivity, and are in the process of rectifying the issue with highest priority. We apologize once again for the inconvenience caused and we are looking forward to resolving the issue as soon as possible.

monitoring

We are still experiencing server issues affecting platform functionality. We are currently investigating and attempting to recover the affected servers with high priority. We thank you for your patience as we continue to monitor and work to resolve the situation.

monitoring

An issue was identified with one of our server clusters which resulted in platform-wide connectivity issues. The server cluster has been restored and the platform should be functioning normally at this time, but we are continuing to monitor the situation. We sincerely apologize for any inconvenience.

investigating

We are currently aware of connection issues affecting core areas of the platform. We are investigating with high priority at this time and will provide status updates as we have them. We apologize for any inconvenience.

Report: "Issue with loading landing pages at codesignal.com"

Last update
resolved

This incident has been resolved.

identified

The landing pages should be available now but we will continue monitoring until the issue gets fully resolved on WPEngine's side

identified

We implemented a short-term fix that should increase the availability of the landing pages.

identified

Our cloud provider confirmed that the issue is on their side: https://wpenginestatus.com/incidents/449539.

identified

We know about the issue with loading our landing pages at codesignal.com, which is coming from our cloud provider: https://wpenginestatus.com/incidents/449539. Please use https://app.codesignal.com directly to log in until the issue is resolved.

Report: "Outbound email sending is delayed"

Last update
resolved

Our service provider has resolved the issue that was causing a delay in outbound emails. Thank you for your patience and understanding while the issue was being resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

Postmark is currently investigating the cause of email delays. Stay updated on their status page here: https://status.postmarkapp.com/

Report: "Outbound emails are currently delayed"

Last update
resolved

Our third-party vendor has resolved the issue that was causing outbound emails from CodeSignal to be delayed. Any email notifications from CodeSignal, such as those sent for assessment invitations or password reset emails, should now be arriving normally. Thank you for your patience and understanding while the issue was being resolved.

monitoring

Due to an issue with one of our service providers, outbound emails from CodeSignal are currently delayed. We are currently monitoring the situation, and are waiting on the outbound message queue to be cleared by the third-party provider. Until this happens, emails such as invitation notifications or password reset emails may be delayed. Thank you for your patience and understanding.

Report: "Code execution degraded or failing"

Last update
resolved

This incident has been resolved and code execution is working normally.

monitoring

The issue now appears to be resolved but we are continuing to monitor the status of code execution.

investigating

We are aware of an issue affecting code execution and are actively investigating the cause.

Report: "Social Auth login down for maintenance (Google, Twitter)"

Last update
resolved

This incident has been resolved.

identified

Social authentication via Google and Twitter services will be down for the next few hours while we perform maintenance. Login via password, SSO, or GitHub login are not affected.

Report: "Calendly scheduling issues"

Last update
resolved

Calendly has implemented a fix and is back to fully operational for scheduling integration, though they are still continuing to monitor the situation. Thank you for your patience while this issue was being resolved.

monitoring

Calendly has implemented a fix for the issue and we are currently monitoring the results.

identified

The vendor we use for scheduling is currently experiencing an outage, which may prevent candidates from scheduling tech screens. The fix on their side is currently in progress. See https://www.calendlystatus.com/incidents/sxxp744s3v9j for more details.

Report: "Calendly scheduling issues"

Last update
resolved

Calendly has implemented a fix and is back to fully operational for scheduling integration. Thank you for your patience while this issue was being resolved.

monitoring

The vendor we use for scheduling is currently experiencing an outage, which may prevent candidates from scheduling tech screens. The fix on their side is currently in progress. See https://www.calendlystatus.com/incidents/1mphgdyd5g04 for more details.

Report: "Issue with loading the application"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue with loading the application

Report: "Code execution issues"

Last update
resolved

We had code execution errors that were preventing execution results to be returned

Report: "Loading & network issues with the platform"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Most services are back up and we're continuing to look into any leftover issues

investigating

We are continuing to investigate this issue - our vendor has posted an update acknowledging issues in multiple regions

investigating

We are still looking into this and have identified some network issues. We are in the process of contacting our vendor.

investigating

We are aware of loading issues and are actively investigating.

Report: "Network outage"

Last update
resolved

We are aware of a short network outage that impacted our services between 10:48am and 10:51am PST. Everything should be back to normal now and we're investigating to find out more. [Edit] We have confirmed that there was a brief issue with proxies at our vendor which is a one-off occurrence that should not cause further problems.

Report: "API interview creation issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of issues impacting certain API calls related to interview creation and are actively looking into it

Report: "Widespread DNS issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing widespread DNS issues with *.codesignal.com domains due to our sub-provider's (CloudFlare) outage. https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

Report: "Issues with Jupyter notebook tasks"

Last update
resolved

The API outage with our service provider has been resolved - the Jupyter Notebook functionality on CodeSignal is back to normal.

investigating

We are aware of issues with loading Jupyter notebook tasks and our service provider has acknowledged the API outage (https://twitter.com/cocalc_com/status/1509656433998000128). As a workaround please use an external notebook such as https://cocalc.com while we resolve this issue.

Report: "GraphQL API errors and issues with dashboards"

Last update
resolved

We have resolved the issue by rolling back any recent changes and will be investigating the cause further. All systems should be operational now.

investigating

We have detected issues with loading dashboards and are actively working on fixing it

Report: "Issues with starting proctored assessments and video calls"

Last update
resolved

This incident has been resolved.

identified

The video service is in the process of recovery. Our sub-provider Twilio is monitoring for system stability.

identified

The video service is in the process of recovery. Our sub-provider Twilio is monitoring for system stability.

identified

We are aware of issues with proctored assessments and video calls during interviews due to outages at our sub-provider. More details at https://status.twilio.com/incidents/rcbm2q15rlkl We recommend using an external video conferencing tool for interviews in the meantime until the issue is resolved.

Report: "Issues with loading advanced assessment previews"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We have identified an issue that impacts advanced assessment previews and are currently investigating.

Report: "Issues with loading pages"

Last update
resolved

This incident has been resolved.

monitoring

Loading issues reported earlier were identified to be connected to our sub-provider's outage: https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr Based on an update from CloudFlare the issue should be resolved now. We are continuing to monitor to ensure that it is resolved.

investigating

We have received reports about delays when loading pages on CodeSignal and are currently investigating it.

Report: "Issue with loading landing pages at codesignal.com"

Last update
resolved

This incident has been resolved.

monitoring

We have finished migrating our landing pages to another provider and they should be operational again. We are continuing to monitor them and make sure that everything is back up.

identified

Our sub-provider is still continuing to work on the fix. Since it's taking longer than expected we are working on an alternative solution to temporarily host our landing pages using another provider.

identified

We are continuing to work with our sub-provider to resolve the loading issue.

identified

We have identified that landing page loading issues are caused by our sub-provider who's currently working on resolving it.

investigating

We are currently having issues with loading our landing pages at codesignal.com. Please go to https://app.codesignal.com directly to log in while we're investigating this issue.

Report: "Issue with previews for frontend tasks with Puppeteer"

Last update
resolved

We have deployed a fix and the issue has been resolved.

identified

We have identified an issue with frontend task previews affecting tasks that use Puppeteer. We are working on a fix that will be deployed soon.

Report: "Unable to change language during some interview sessions"

Last update
resolved

This incident has been resolved.

identified

We are working on a fix and continuing to monitor the issue

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue impacting some interview sessions where it's not possible to change the language. While we are looking into this, we recommend refreshing the page one or more times as a workaround.

Report: "All MongoDB connections to the main app production primary replica are timing out"

Last update
resolved

CodeSignal services were unavailable due to underlying connection timeout problem with multiple MongoDB Atlas nodes, caused by an AWS outage.

Report: "AWS us-east-1 issues"

Last update
resolved

We are aware of AWS issues in the us-east-1 region, however our services continue remaining operational without any known problems. We will continue actively monitoring the situation to prevent any problems that might arise.