Code Climate

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Historical record of incidents for Code Climate

Report: "[Quality] Analysis Delays"

Last update
resolved

Users should no longer be experiencing hanging Quality statuses on newly opened pull requests. However, some users may continue to observe hanging Quality statuses on pull requests opened > 1-hour ago. In those cases, pushing a fresh commit should rectify the issue. We'll continue to monitor.

investigating

We have observed that one of our Git servers is experiencing difficulties in carrying out its usual activities. Some users may encounter high latency during Quality analysis.

Report: "[Quality] Analysis Delays"

Last update
Resolved

Users should no longer be experiencing hanging Quality statuses on newly opened pull requests. However, some users may continue to observe hanging Quality statuses on pull requests opened > 1-hour ago. In those cases, pushing a fresh commit should rectify the issue. We'll continue to monitor.

Investigating

We have observed that one of our Git servers is experiencing difficulties in carrying out its usual activities. Some users may encounter high latency during Quality analysis.

Report: "Users hitting 504s when accessing Quality Classic application"

Last update
resolved

This incident has been resolved.

investigating

We've received reports of users hitting 504 errors when trying to access the Quality Classic application. We're currently investigating the issue.

Report: "Database outage"

Last update
resolved

This incident has been resolved.

monitoring

We've identified the issue and implemented a fix. During this time, users may continue to experience delays in analysis while the system catches up. Additionally, if you notice that a Code Climate commit status is stuck in a yellow state, please push up a new commit.

investigating

We are investigating an issue with our database cluster used for Quality Analysis.

Report: "Delayed Analysis"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We've identified and resolved an issue with our analysis system. Users may experience slight delays in CI status checks.

Report: "Analysis delays"

Last update
resolved

This incident has been resolved.

monitoring

The upstream provider has implemented a fix and analysis delays should begin to resolve. We're continuing to monitor.

identified

Due to an ongoing issue with an upstream provider, some users may be experiencing delays in analysis. We're monitoring the situation.

investigating

Due to an ongoing issue with an upstream provider, some users may be experiencing delays in analysis. We're monitoring the situation.

Report: "Analysis delays"

Last update
resolved

The issue causing analysis delays due to upstream service issues has been resolved. Users should now experience normal processing times for analysis results. We will continue to monitor for any further issues.

identified

Due to an upstream service currently experiencing issues, some users may continue to experience delayed analysis results. We are monitoring https://www.githubstatus.com/ for updates.

investigating

We are currently investigating an issue related to analysis delays.

Report: "Potential delays in code coverage"

Last update
resolved

This incident has been resolved.

monitoring

After intervention, the code coverage processing time has increased and is now normal. We are operational and continuing to monitor.

investigating

We are currently investigating an internal alarm related to delays of processing code coverage results for some users.

Report: "Elevated errors in Velocity API and Velocity Web Application"

Last update
resolved

This incident has been resolved

investigating

We are seeing an elevated rate of errors in the Velocity API and Velocity Web Application. Our Engineering team is currently investigating the cause of the errors.

Report: "Homepage (https://codeclimate.com) unreachable"

Last update
resolved

This incident has been resolved.

investigating

The issue has been resolved

Report: "[Quality] Hanging builds on pull requests"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We have observed that one of our Git servers is experiencing difficulties in carrying out its usual activities. A small portion of users may encounter high latency during the analysis of pull requests.

Report: "[Quality] Hanging builds on pull requests"

Last update
resolved

This incident has been resolved.

monitoring

Users should no longer be experiencing hanging Quality statuses on newly opened pull requests. However, some users may continue to observe hanging Quality statuses on pull requests opened > 1-hour ago. In those cases, pushing a fresh commit should rectify the issue. We'll continue to monitor.

identified

We've identified the issue and implemented a remediation. We're continuing to monitor and will provide additional information shortly.

investigating

We've received reports that some users may be experiencing hanging builds on pull requests opened today. We're investigating and will provide more information as soon as possible.

Report: "[Quality] Reports of users hitting 500s when trying to view repositories"

Last update
resolved

We put in place a remediation that mitigates users hitting 500s when accessing their repositories on Quality. We'll continue to monitor.

investigating

We've received reports of some users hitting 500s when trying to view their repositories on Quality. We're investigating and will provide more information as soon as possible.

Report: "Delays in Quality Analysis"

Last update
resolved

This incident has been resolved.

monitoring

We implemented a fix and analysis times should begin to decrease for most users. We're continuing to monitor.

identified

We've identified an issue which is causing delays in Quality analysis for some users. We're in the process of implementing a fix.

Report: "Analysis of Issues in the Velocity Web Application is delayed."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "We're currently investigating issues with analysis."

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We have taken steps to remediate the issue and will continue to monitor.

investigating

We're continuing to investigate site-wide issues with Quality at the moment. During this time, users may experience intermittent 500s when loading the app as well as delayed analysis.

investigating

We are currently investigating this issue.

Report: "Delay in Code Analysis"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Delays in performing code analysis in Quality"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our monitoring has detected an issue with running code analysis in Quality. We are investigating the cause and will be working to get things back in order shortly.

Report: "Delays in Quality Analysis"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We've detected some issues with performing analysis on some of the repositories in Quality. We are investigating the cause now and will keep you updated as things develop.

Report: "Test coverage reports may be failing to be received"

Last update
resolved

This incident has been resolved.

investigating

We received customer reports experiencing 500 error responses when uploading coverage information. We are investigating.

Report: "Delays in Quality Analysis"

Last update
resolved

This incident has been resolved.

investigating

We have noted an increase in the mean time associated with Quality Analysis. We are presently undertaking a comprehensive investigation to determine the underlying cause.

Report: "Elevated error rates in the Velocity API"

Last update
resolved

This incident has been resolved.

investigating

We have identified and fixed the issue. All API endpoints are now working as expected.

investigating

We are continuing to investigate this issue.

investigating

We are investigating elevated levels of errors in the Velocity API

Report: "Reports Builder outage"

Last update
resolved

This incident has been resolved.

identified

Issue resolved

identified

We are continuing to work on a fix for this issue.

identified

Reports Builder is temporarily offline while we apply a necessary version upgrade

Report: "Quality Product Incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We're investigating an issue with hanging analyses affecting some customers intermittently.

Report: "GitHub issues downstream effects"

Last update
resolved

This incident has been resolved.

identified

GitHub issues reported at https://www.githubstatus.com/ may result in customers experiencing some latency with Quality analysis.

Report: "Delayed analysis"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and most data is now up to date. Contribution analysis remains delayed by approx. 4 hours; we expect this to resolve shortly.

investigating

We are continuing to investigate this issue.

investigating

Analysis of Engineering Data in the Velocity Web Application is delayed. Real time alerts are working as expected. Our Engineering team is investigating the issue.

Report: "Issues logging in"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We are currently experiencing some issues when logging in the application. We are actively working on fixing the issue.

Report: "Delays in Quality Analysis"

Last update
resolved

All systems are operating normally, so your analyses should be processing now as expected. If you are still seeing issues with hanging PR checks, please try pushing a new commit and that should resolve the issue.

monitoring

We've rolled out a fix for the issue and are seeing analysis wait times dropping. Please continue to be patient and we should be back to normal shortly

identified

We've identified the issue as having to do with our data processing infrastructure and are in the process of rolling out a fix to account for this. Users during this time might notice a delay in analysis but should be back to normal shortly.

investigating

We are noticing a spike in issues with Quality Analysis and are investigating what the issue might be.

Report: "Quality app experiencing issues loading and performing analysis"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The issue appears to be related to a recent DNS change internally. We have deployed a fix and are monitoring to make sure everything is working as expected.

investigating

We are currently investigating this issue.

Report: "Due to issues impacting an upstream provider, users may be experiencing delays in analysis."

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "Data Ingestion Performance Degraded"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our data ingestion pipeline is experiencing some slowness; we are actively working on identifying the root cause and ingesting any missing data

Report: "Stylesheets not loading for Velocity Web Application"

Last update
resolved

The root cause has been identified and resolved. The Velocity application is now fully available for all users.

investigating

Stylesheets are failing to load for all users, affecting the Velocity Web Application. The Engineering team is actively investigating and will provide regular updates.

Report: "Delays ingesting data"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We have identified the problem and are working to get data up to date.

Report: "[Quality] Delayed analysis results"

Last update
resolved

This incident has been resolved.

investigating

We've identified that some users may be experiencing a delay in Quality analysis results. We're investigating the cause.

Report: "Increased latency on Quality analysis"

Last update
resolved

This incident has been resolved.

identified

Root cause has been identified and analysis latency is improving.

investigating

We are currently investigating this issue.

Report: "reports.codeclimate.com impacted"

Last update
resolved

This incident has been resolved.

investigating

Reports on reports.codeclimate.com are currently being impacted.

Report: "Delays ingesting data"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Authentication Issues"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Delays ingesting data"

Last update
resolved

We are currently investigating this issue.

Report: "Delays in data ingesting"

Last update
resolved

This incident has been resolved.

identified

We are currently observing delays in data ingestion for the Velocity product. You may see delays in commits and issues being reflected in the Velocity web application. We are working to resolve this issue, and will provide an update once resolved.

Report: "[Quality] Delayed analysis results"

Last update
resolved

This incident has been resolved.

monitoring

Most users should no longer be experiencing delays in analysis, but we're continuing to monitor. For any users who continue to notice delays in analysis on pull request integration, pushing a new commit to the impacted branch may help.

identified

We've identified issues with an upstream service which may be impacting analysis delays. We'll continue to monitor.

investigating

Some users may currently be experiencing delayed results on Quality analysis. We're investigating the cause.

Report: "Delayed Analysis"

Last update
resolved

This incident has been resolved.

identified

We've identified a possible root cause and have made changes to mitigate the problem. While analysis times have improved, we'll continue to monitor the situation and provide updates.

investigating

We are currently experiencing issues performing analysis on repositories using Quality and builds appear to be hanging. Our engineering team is investigating what is causing the issue and will try and get things moving shortly.

Report: "Velocity data ingestion delayed"

Last update
resolved

The incident was resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "[Quality] Delayed analysis results"

Last update
resolved

This incident has been resolved.

monitoring

We've identified the root cause of the issue and implemented a fix. We're continuing to monitor.

investigating

Some users may be experiencing delays in receiving analysis results. We're investigating the cause.

Report: "Velocity data ingestion delayed"

Last update
resolved

We are now all caught up with the delayed data

identified

Our system is almost caught up, we are re enabling more computing power to handle new events

identified

We are actively working on catching up with delayed data Events moving forward are ingested as they come

identified

We are actively working on catching up with delayed data

investigating

Some data is still being delayed, but most recent data is coming through

investigating

We are currently investigating this issue.

Report: "[codeclimate.com] Reports of 504s"

Last update
resolved

This incident has been resolved.

investigating

We're investigating reports of 504s across varying codeclimate.com pages.

Report: "Data ingestion delays"

Last update
resolved

This incident has been resolved.

monitoring

We are monitoring now the services.

identified

The team identified the issue. We are processing data, but the agents are a few hours behind. However, today's data should be accessible.

investigating

We are currently investigating this issue. You may see data missing in reports.

Report: "[Quality] Data delays"

Last update
resolved

At this time, users who push new commits should no longer be experiencing hanging pull request analysis. If you notice that an existing pull request continues to experience a hanging Code Climate status, it may require a new push to that branch.

monitoring

We've implemented a fix and users should begin to see hanging pull request analysis clear shortly. We will continue to monitor.

investigating

We're aware that some users are still experiencing analysis delays and we are continuing to investigate. During this time, some users may notice an increase in failed builds and hanging statuses on their pull requests.

monitoring

We've identified the cause of the analysis delays and implemented a fix. We will continue to monitor.

investigating

We are currently investigating this issue.

Report: "[Quality] Delayed analysis results"

Last update
resolved

This incident has been resolved.

monitoring

We've identified the issue and put a remediation in place. Some users may continue to experience delayed analysis results in the short-term. We will continue to monitor.

investigating

Some Quality users may be experiencing delays in pull request analysis. We're currently investigating the issue.

Report: "Quality - Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "SAML Login Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Customers using SAML for authentication are not able to login