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We want to inform you that some operations will fail for users using GCS as their backup bucket, we're investigating this issues affecting our customers.

The paging in collections is missing. Only 50 collections are showing up. The issue has been identified and a fix is being implemented.

We’re currently experiencing an issue that is preventing the Cloudinary console from loading. Our engineering team is actively investigating the cause and working to restore access as soon as possible. We’ll provide updates here as we learn more. Thank you for your patience, and we apologize for the inconvenience.

The Video Player Studio, Developer Dashboard and related components to Video Player have not been working since 7:30 PM Monday, Coordinated Universal Time (UTC). A fix has been implemented, and we are currently monitoring.

The issue has been resolved.

A fix has been deployed, and we are monitoring.

Around ~3 hours ago, the super resolution model was deployed to fix a customer issue. This introduced possible degradation in some super resolution results. We are working on the fix.

The issue has been resolved.

A fix has been deployed, and we are monitoring.

Around ~3 hours ago, the super resolution model was deployed to fix a customer issue. This introduced possible degradation in some super resolution results. We are working on the fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue related to Webhook notifications. From Yesterday 11 AM UTC, you may encounter delays in receiving notifications. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue related to Webhook notifications. From Yesterday 11 AM UTC, you may encounter delays in receiving notifications. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We want to inform you that starting 14:52 UTC, we're investigating slow/failing asset delivery and API calls, affecting a small number of our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We want to inform you that starting 14:52 UTC, we're investigating slow/failing asset delivery and API calls, affecting a small number of our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

Increased webhook response time from April 27th 2025, 15:35 EDT to April 28th 2025, 16:00 EDT

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and restored the messages back to the queue.

We are currently investigating errors being logged in our Notification Management system that is responsible for sending webhook notifications.

This issue has been resolved, and Custom Actions are loading in the Media Library again. If you encounter any further issues, please contact our support team for assistance via our support site.

A fix has been deployed, and we're monitoring the results now. We'll provide a further update after the issue is confirmed as resolved, but affected customers should see their custom actions appearing and working in the Media Library now.

We have identified the source of the issue with Custom Actions loading in the Media Library interface and are preparing a fix now.

We've identified an issue with Custom Actions loading in the Media Library interface, preventing the actions from appearing when selecting assets or navigating to the context menu. We're investigating the cause now and hope to have a resolution shortly. Other Media Library features, including uploads and other asset management functionality, are unaffected.

We experienced elevated error rates affecting our delivery and video dashboards. The issue started at 18:30 UTC and ended at 20:00 UTC.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Data is currently being restored and the task should be completed in the next 15-20 minutes.

The fix is in progress

The issue has been identified and a fix is being implemented.

This incident has been resolved. Please contact support if you are still experiencing issues with asset delivery.

We have identified the issue, implemented a fix, and are currently monitoring the results.

We are currently investigating an issue that may be impacting asset delivery since 11:00 UTC.

We have identified and resolved an issue when accessing the Programmable Media product which resulted in an infinite page load. The faulty code was released ~12 PM UTC and rollbacked quickly after.

This incident has been resolved.

We have identified and resolved the issue. Please refresh your browser and you will no longer get the 'Page Unavailable' message.

We are investigating an issue where users are redirected to a 'Page Unavailable' message when signing up for a new account.

We experienced elevated error rates on the Manage Transformations page starting at 04:47 UTC. The issue was resolved at 05:11 UTC. During this time, users may have encountered difficulties accessing or managing transformations. We apologize for any inconvenience caused and appreciate your patience. If you continue to experience any issues, please contact our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're investigating raw uploads having additional extensions. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We want to inform you that starting 15:15 UTC, we are investigating an issue with the Manage Transformation Page that is impacting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Between 10:15 and 18:06 UTC, the e_gen_background_replace transformation resulted in poor quality images. The fix was identified and deployed and we are now monitoring.

This incident has been resolved.

The EU region is fully operational now

Upon further investigation, an earlier issue with webhooks notifications which was believed to be resolved is still affecting customers in EU and APAC regions. The issue for these regions started at 11:20 AM UTC. Our team is actively working on implementing a fix to restore normal service as quickly as possible.

This incident has been confirmed as resolved, and no further errors have been identified since the fix was deployed.

A fix for this issue has finished deployment and propagation. Affected requests are now expected to be successful, and we will continue to monitor the situation.

A fix has now been deployed for this issue. A small number of affected requests may still be failing while we await full propagation of the fix, but for most affected customers the problem should be largely or completely resolved at this time. We'll continue to monitor the situation and provide further updates.

A fix is currently being deployed, and affected customers will see a decrease in delivery errors since approximately 10:53 UTC We'll provide a further update once the deployment is completed

We are currently experiencing high error rates with asset deliveries via Akamai. Our team has identified the issue and is actively working on a resolution

We’ve identified and resolved the issue with webhook notifications. Everything is back to normal now.

We are investigating the root cause of the delay affecting webhook notifications. The issue started at 7:02:23 AM UTC. Our team is actively working on implementing a fix to restore normal service as quickly as possible.

This incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are now monitoring the situation

Since Yesterday at 2:33 PM UTC, we have been experiencing errors when a password reset has been requested which provides a wrong confirmation code. We are investigating the issue and we'll update accordingly.

This incident has been resolved.

The issue has been identified, and performance has improved to near-normal levels, however some conversions may take longer than usual.

Some of our customers have reported timeout using the Aspose Document Conversion Addon. We are investigating the cause and will provide an update as soon as possible.

The issue with the Dashboard’s Usage Overview started on August 14 at 2:30 PM UTC and was successfully resolved on August 15 at 6:23 AM UTC. All affected services have been restored to normal operation, and the Usage Overview data is now loading as expected.

During our investigation, we identified the root cause of the problem. A fix was promptly deployed to address the issue and restore the functionality of the Usage Overview.

We began receiving reports that the Usage Overview data was not loading properly in the Dashboard.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We're seeing an elevated error rate and latency for customers within the EU region/datacenter. It started at 8:50 AM UTC. The errors stopped by 9:30 AM UTC. Our team is actively investigating the latency issue to identify and address the root cause. Customers hosted in our default (US) region are not affected.

The issue has been resolved

A fix has been implemented and we are monitoring the results.

We have received multiple reports from users stating that the edit page under User Management is throwing an error in the browser. Our team is actively investigating the issue to identify the root cause and implement a resolution.

Resolved at ~15:45 UTC

Some of our customers in our US region might have experienced an issue with CDN invalidation. The issue started at 2:18 PM UTC and has been identified. A fix has been implemented and we are currently monitoring the situation. Due to the current backlog of operations, you might still encounter some delays when invalidating assets.

Aspose has deployed a fix for this issue. If you are still experiencing any problems, please contact support for further assistance.

This issue has been identified as an internal issue within Aspose's codebase. We have alerted them of this issue and await a fix as soon as possible.

Some of our customers have reported timeout using the Aspose Document Conversion Addon. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with a small number of accounts where the users are unable to load the Management console.

After further investigation, errors related to this incident occurred between 09:00 and 09:15 UTC, and between 09:40 and 09:45 UTC, during which management and delivery of assets were affected for a subset of customers. A smaller number of errors continued until 10:32 UTC, isolated to background processing (such as generation of eager transformations) Affected customers should have full functionality restored, and any failed requests are expected to succeed if retried now

We want to inform you that starting 09:15 UTC, we're investigating database issues that may affect asset delivery and management of assets for a subset of customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Starting today, June 30th 2024 00:00 UTC we've been encountering outages with the Viesus add-on. Processing and delivery of images applying the Viesus add-on have not failed, the images being delivered without the expected add-on enhancements. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience as we address this issue.

This incident has been resolved.

All accounts that were previously disabled have now been restored. We will continue to monitor for any issues.

Currently we are experiencing an issue with some free plan accounts being disabled. Our devs are working on reverting these changes.

The recent issue impacting logging into Cloudinary's web interface has been successfully resolved. We can confirm that all services are now back to normal operation.

Customers should now be able to log into the Cloudinary's web interface but we are still investigating the root cause. We will update accordingly

We're investigating reports of errors when logging into Cloudinary's web interface. Our team is actively investigating the issue to identify and address the root cause, and a further update will be provided soon

The issue impacting the Cloudinary UI has been successfully resolved. The issue began at 17:47 UTC and lasted for seven minutes. We can confirm that all services are now back to normal operation.

The underlying service unpkg used for delivery of Video Player package files, and code snippet examples - is now up. We have provided a fix to mitigate this issue earlier. Unpkg outage resolution will further ensure all services related to this issue are working normally.

A fix has been rolled out to our site at 10 AM UTC that resolves the issue of code snippets not appearing in our documentation. This fix also mitigated issues with the delivery of package files used for the video player on our website. For customers still experiencing issues loading unpkg-hosted assets used by their Cloudinary integration, another possible workaround is to reference a specific version of the packages you're loading rather than being redirected to the latest version. That may resolve issues you're experiencing because the unpkg service appears to be returning specific versions of many packages successfully, while still returning errors for URLs that don't contain a version number.

We have identified that around 9 AM UTC, the unpkg service is unavailable. If your integration with Cloudinary loads scripts or widgets from the unpkg service, those may also be affected until the service is restored. If so, you can update your application to load the same resources locally or from another service as a workaround. Code snippets in the examples and demos were unavailable on our websites but this has been quickly mitigated.

The recent issue impacting PAYG accounts has been successfully resolved. We can confirm that all services are now back to normal operation.

We are continuing to investigate this issue.

We want to inform you that starting 13:30 UTC, customers with PAYG accounts can't access the console (Assets and PM). Our team is actively investigating the issue to implement a resolution.

This incident has been resolved, please get in touch with support if you are still experiencing any issues.

Starting 15:31 UTC to 16:02 UTC, some non-US customers may have experienced issues at the time of uploading assets asynchronously. A fix has been implemented and we are monitoring the results.

This incident has been confirmed as resolved, please get in touch with support if you are still experiencing any issues.

We have implemented a fix and also completed processing the backlog and are monitoring the results.

We are now processing the backlog and will update again when it's back to normal.

We are currently trying to mitigate the issue with our third-party provider.

The slowness issue with our usage reports has been fixed. You can now expect normal loading times.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue causing slowness in some of our usage reports. Data and graphs may load slowly or fail to load.

This incident has been confirmed as resolved, and all affected users should be able to log in as expected.

Previously affected users should no longer be encountering any login issues. We'll continue to monitor the situation and will provide a further update when the issue is confirmed as resolved.

The cause of the login issue has been identified and a fix implemented. Affected users should be able to log in shortly and we'll continue to monitor the situation

We're investigating reports of errors when logging into Cloudinary's web interface. Our team is actively investigating the issue to identify and address the root cause, and a further update will be provided soon

This issue has been fixed and updates to named transformations are saving as normal.

The cause of the named transformation updates not saving has been identified and fixed. Please refresh your page and try again.

We identified an issue in named transformations management - Updates for named transformations can’t be saved, even if the dialog shows up correctly. We’re working on a fix.

The issue is resolved.

We identified the issue, there were just a few customers who were affected. We are currently monitoring.

Some of our customers may experience delays with async uploads. The issue started at ~ 12:00 UTC 19-02-2024, we’ve identified the issue and are working on a fix. We will provide further updates soon.

Between 9:50-10:05 AM UTC today, while the login action still worked, we were experiencing issues with the PM/Dashboard console page. A fix was pushed to production, and as of around 10:05 UTC, the issue is no longer present. Please contact Support if you continue to experience difficulty using the website - https://support.cloudinary.com

A fix was implemented yesterday at 15:15 UTC. The issue was resolved.

The Imagga crop and scale addon is also experiencing difficulties. Most requests have an automatic fallback.

Customers requesting Imagga Auto Tagging add-on categorizations may have experienced errors when using this add-on. We are in touch with the Imagga team to resolve this.

A fix was pushed to production, and as of around 12:30pm UTC, the issue is no longer present. Please contact Support if you continue to experience difficulty using the website - https://support.cloudinary.com

A fix has been deployed and we will continue to monitor.

Starting 8:40 AM UTC, while the login action still works, we are experiencing issues with the Cloudinary login page where the CSS is broken. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

Due to a high volume of requests using the Perception Point addon, users may experience a delay in the processing of their Perception Point requests. While the volume has slowed and may be stable now, we are monitoring the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently experiencing issues with updating metadata fields of type "Single-selection list" and "Multiple-selection list" in the Media Library. We’re investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers have reported timeout using the Aspose Document Conversion Addon. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. All previous invalidations in backlog have been processed by 09:31 UTC.

Some of our customers may experience delays with CDN invalidations. The issue started at 8:22 UTC, we’ve identified the issue and are working on a fix. We will provide further updates soon.

This incident has been resolved.

We're currently experiencing a higher than normal amount of errors. Some of our customers may see issues with uploads when dragging and dropping the assets into the Media Library. We’re investigating the cause and will provide an update as soon as possible.

There was a temporary issue on Google's side that was fixed by the Google team.

We have identified that on the 2nd of October, the Google AI Video Transcription add-on was not available between 19:30 - 21:30 UTC. Please note that the service is now up and running.