Is ClickSend Service Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

We are continuing to work on a fix for this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues for 10DLC in United States - AT&T.Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receiptsWe will update as soon as we have more information.

This incident has been resolved.

We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to support@clicksend.com.

This incident has been resolved.

We are having issues with our chat platform, we may not be responsive or able to service support immediately. Please bear with us for this short period, we will update our statuspage once this is resolved

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Please clear your browsers cache if you are still experiencing this issue

A blank screen is appearing when users attempt to login to the ClickSend Dashboard This does not appear to be impacting our API, we are aware of the issue and are investigating the cause

Transactional Emails are stuck in queued status.

The issue has been identified and we have applied a fix.

The issue has been identified and we have applied a fixed; we are currently monitoring it.

The issue has been identified and we have applied a fixed; we are currently monitoring it.

We are pleased to inform you that the recent issue reported Transactional Emails Not Sending and Deferred by some of our users has been resolved by our technical support team. We assigned new IPs, we are monitoring the issue and working with our vendors to ensure it does not happen again. Kindly resend all impacted emails. If you encounter any further technical concerns or have any questions, please do not hesitate to contact our support team via chat we are available 24/7 to assist you.

We are continuing to investigate this issue.

We are currently experiencing delays in the delivery of transactional emails, and some emails may be in a deferred status. Our team is actively investigating the issue and working to resolve it as quickly as possible.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We are awaiting feedback from Telstra. Other carriers are not affected.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Quick Letters via the Dashboard is not taking uploads at the moment. The technical team is working to investigate the issue. We will keep you updated as we make progress towards resolution. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

The Messenger app is having issues displaying inbound messages; we are currently investigating. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are investigating an issue with Australian Numbers where message replies are not being received, this will impact Dedicated Numbers

This incident has been resolved.

We are currently experiencing delivery issues to South Korea with messaging failing to be delivered. We are working on a fix with the upstream carriers to resolve the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented. Aug 01, 2024 - 08:43 AEST per Message Media's feedback. Their team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible.

SMS Delivery Delays To and From Verizon Network In US over Subset Of Toll-Free Numbers. Users are still reporting delivery issues with their messages.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

We are experiencing delays in our Inbound/Outbound SMS Messages. Our technical team is actively investigating the issue and working diligently to resolve it as soon as possible. We will provide updates on the situation as new information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

This issue is now resolved. No messages were lost.

We're currently investigating email to SMS delivery delays. The SMS API and dashboard is not affected.

The performance issues with our Messenger product have been fixed, and it is now working as expected. There may be some latent issue for isolated users related to your browser cache. If you experience any delays with loading messages in the Messenger inbox, please refresh your browser. If you experience any further issues, please reach out to our support team via Online Chat on any of our ClickSend websites.

We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update soon.

We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update within 24 hours

We are continuing to investigate this issue.

We are currently experiencing an issue with our messenger syncing recent messages. Our development team is currently working on resolving this issue.

This incident has been resolved.

We are currently investigating an issue with UK numbers that are unable to receive replies.

This incident has been resolved.

We are currently seeing SMS and MMS delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates: https://status.clicksend.com/#

This incident has been resolved.

We are currently seeing MMS delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

We want to inform you that the delays have ended, and our team is actively monitoring residual delays in US traffic. We are investigating with the networks and will continue to provide updates. We value your understanding during this period. This incident has been resolved.

We are currently seeing delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

This incident is now resolved.

Telstra have advised that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway.

We are currently aware of outbound SMS processing delays impacting Australia - Telstra. Our engineers are investigating as a top priority. We apologize for any inconvenience, and we hope to have the situation resolved shortly.

This incident has been resolved now.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We regret to inform you that the ClickSend dashboard and API have experienced degraded performance, which may affected the ClickSend services you use. Our technical team is currently fixing it. We apologize for any inconvenience this may have caused, and we appreciate your patience. We strongly recommend you subscribe to our status page to get the latest updates. https://status.clicksend.com/#

Optus has confirmed - the network has now been restored, and customers should now be back online. We know that customers rely on our network, which is why the whole team at Optus has been working hard to fix this. If you aren’t back online, please restart your handset or device. Optus sincerely apologizes to customers for today’s outage. We again thank customers for their patience.

The carrier has informed us that they have identified the issue and are working on implementing a fix. As soon as we have any updates, they will be shared accordingly.

Our team has already raised requests with Optus for more information on the outage and will update you as soon as we receive an update from Optus on this.

We are aware of the nationwide Optus outage, and our team is actively addressing the situation to minimize its impact on our services. To ensure continuity, we have initiated routing measures through alternative providers. However, given the severity of the outage, message deliveries may still experience challenges. We are diligently monitoring the situation and will provide updates as soon as we receive further information from Optus or if there are any significant developments. You can also monitor the Optus status here https://www.optus.com.au/living-network/service-status. To help manage potential disruptions during this outage it is advisable to evaluate your campaigns and consider delaying the sending of messages that may fail. Subscribe to our status page for further updates https://status.clicksend.com/

We are currently not experiencing any delays related to 10DLC number. However, we will continue to monitor this incident. We apologize for any inconvenience this incident may have caused.

We regret to inform you that the a sub-set of Toll Free Number and 10DLC numbers in North America are experiencing delivery issues. Our technical team is actively investigating the issue and working diligently to resolve it as soon as possible. We will provide updates on the situation as new information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

This incident has been resolved.

A fix has been implemented to resolve the issue. We will continue to monitor this incident.

The issue has been identified and a fix is being implemented.

We are investigating this issue and working to resolve it as soon as possible. We apologize for any inconvenience.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

ClickSend are working with our downstream email provider to resolve an issue with Email delivery impacting our Email Marketing and Transactional Email platform

We regret to inform you that the ClickSend dashboard has experienced degraded performance, which may affected the ClickSend services you use . Our technical team has been able to fix it and should be resolved. We are monitoring for after effects, but it should be going back to normal operations. We apologize for any inconvenience this may have caused and appreciate your patience. We strongly recommend you subscribe to our status page to get latest updates. https://status.clicksend.com/#

This incident has been resolved.

We are continuing to work on a fix for this issue.

ClickSend are working with our downstream email provider to resolve an issue with Email Delivery impacting our Email Marketing and Transactional Email platform. All emails that are submitted to our gateway remain queued and will be delivered as soon as the email provider is able to correct the error. We are unable to cancel any emails that have already been submitted to our gateway.

This incident has been resolved. Incident Start Time: 2023-05-16 13:52 UTC Incident End Time: 2023-05-16 19:30 UTC

A fix has been implemented and we are monitoring the results.

We are writing to inform you that we are currently observing delivery issues towards O2-UK. Users may observe delayed or failed MTs and MOs towards and from O2-UK. Incident Start Time: 2023-05-16 13:52 UTC https://status.clicksend.com/#

This incident has been resolved.

SMS API connectivity has returned to normal and the queue of SMS campaigns is continuing to be processed.

We've identified an issue with our SMS API causing some intermittent connectivity issues. This is returning to normal levels. There is still currently a large queue of SMS campaigns to be processed which we are also working to resolve.

The issue is now resolved.

Our recharges are currently not working, we are investigating the issue, will keep you posted. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

This issue has now been resolved. Any email to sms/voice/fax that was sent to us during this period would have bounced and will need to be resent. All inbound sms email notifications were queued and will be sent out shortly.

The issue has been identified and we are working on resolving as soon as possible. Please note, this issue is also affecting inbound SMS email notifications.

We are currently investigating an issue affecting our email to sms, email to voice and email to fax products.

This incident is now resolved.

We are continuing to investigate this issue.

All SMS traffic to UAE is currently blocked for customers without a registered SenderID. We are working with the Telecommunications Carriers to reinstate sending over our default SenderID. Customers can also register a dedicated SenderID by reaching out to ClickSend Support.

An error with a downstream provider caused delivery delays to UK handsets between 8:52am and 10:22am GMT on 30th Nov, 2022. Traffic was re-routed successfully to a working provider at 10:22. Previously delayed messages started to send at around 10:30am and have now been delivered.

The issue was identified, and we are working with the Carrier's support team. We have fixed the issue now. All pending Faxes have been sent now.

Our Fax service is currently down, we are investigating the issue.

Resolved: We identified that our transactional email for customers using shared IPs stopped working 4am -10am (AWST) on 3.11.22. The DevOps team investigated the issue and realized our shared IP was blocked, the team disabled the IP address and released a new one, which has now fixed the issue.

ClickSend have resolved the incident causing SMS delays. No messages were lost during this time. We are seeing no further delays in processing the SMS queue.

ClickSend have identified an issue causing SMS delays. SMS messages may be delayed up to 20mins. We have identified the issue and implementing a fix. A further update will be provided when this fix is in place and we are no longer seeing message delays.

This incident is resolved. Outbound messages are sending as normal. History will be backfilled over the next 3 days. A full RCA will be provided by COB Monday.

All messages are now sending, no messages have been lost. History and reporting will be restored shortly.

A large queue of messages is now processing.

We are continuing to work on a fix for this issue. The estimated resolution time is 30 minutes.

ClickSend are working to resolve a major incident that is impacting our SMS gateway. We have identified the issue and a solution is being implemented, however we cannot give a precise ETA, though expect a resolution in the next few hours. During this time, no SMS or MMS messages will be sent or received. If you submit messages via our Dashboard, APIs or Email gateways they will be queued for delivery and visible in the dashboard.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

No further incoming delays have been detected during the past 7 hours. We believe this incident has now been resolved. Please reach out to us via our dashboard if you do experience any messaging issues.

Delivery Receipts appear to be fixed as there were no further occurrences the past 15 hours. Isolated instances of delayed inbound messages are still seen. The delays are not greater than 15minutes. We are continuing our investigation into this and will update you as soon as more information becomes available.

We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt and isolated instances of delayed inbound messages. This indicates to us that the Incident should now be resolved. We will continue to monitor this closely and post an update if any new information becomes available. This Incident will be closed off within the next 24 hours if no further occurrences are seen.

We have detected more occurrences of delayed Delivery Receipts during the past 15 hours, and isolated instances of delayed inbound messages. All delays are no more than 15mins. We are continuing to investigate the cause of these issues and will provide an update within the next 4 hours.

We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt since 6:00 AEST. This indicates to us that the Incident should now be resolved. We will continue to monitor this closely and post an update if any new information becomes available. This Incident will be closed off within the next 24 hours if no further occurrences are seen.

We are still seeing isolated occurrences of the Delivery Receipt delay. There is no impact on sending and receiving messages, but we are continuing to investigate the issue and identify the root cause and implement a permanent fix. We will provide another update in 4hrs

ClickSend have seen no further interruption or delays to Delivery Receipts. We will monitor for the next 24hrs before we close this incident.

ClickSend implemented a change to infrastructure that appears to have resolved the issue. We have not seen any further Delivery Receipt delays since 12:10pm (AEST). We will continue to monitor the issue, and provide further updates if we notice any further recurrence.

We are continuing to monitor for any further issues.

ClickSend is investigating a delay with receiving and processing Delivery Receipts into our Dashboard and out to associated Webhooks. This is not impacting SMS deliverability, and is only affecting SMS to Australia, New Zealand and the US. The maximum delay is 15mins, and the impact is intermittent, so not affecting all receipts. ClickSend will continue to investigate and update this incident when we have more information.

This issue is now resolved. Any queued messages will be delivered.

Email to SMS is currently down due to issues with our mail server. Messages will be queued and delivered once the issue is resolved. This should be resolved shortly.

Our number provider has identified and fixed a bug that caused this issue. We’ll also work with them to ensure monitoring is setup to identify issues like this quicker.

Inbound faxes to Australian numbers were delayed. No faxes have been lost. We're working with our number provider to ensure this issue is permanently resolved and doesn't happen again.

The issue affecting inbound fax delays for some customers has been resolved. We're working with the number provider to identify the exact cause of the delays and will put measures in place to ensure this doesn't happen again.

Some customers are experiencing inbound fax issues. We've identified the issue and are working with the number provider to resolve it. No inbound faxes will be lost. Once the issue is resolved, all held inbound faxes will be delivered.

This incident has been resolved. Most email clients will automatically resend failed messages. If not, you’ll need to resubmit them.

Email to sms, fax and voice is returning to normal service now. We are currently monitoring the situation.

Please note, this issue is also affecting email to fax and email to voice services.

We are currently investigating an issue affecting email to sms.

This incident has been resolved.

The issue also affects uploading contact lists when using an excel spreadsheet only. If you are experiencing this issue, please use a CSV file until this issue is resolved.

We are currently investigating an issue where images for MMS fail to upload.

This issue appears to be resolved. We'll investigate further to ensure this doesn't happen again.

Some users are currently experiencing issues sending voice calls to the following countries: Spain, Mexico, Philippines & the UK. We're currently investigating the issue.

This incident has been resolved. All MMS messages have now been sent.

We are currently investigating an issue where outbound MMS messages to Australian numbers are not being sent. No messages have been lost.

This issue is now resolved. We're working to put measures in place to ensure this issue doesn't happen again.

We've identified an issue affecting inbound MMS - affecting Australian dedicated/shared numbers only. Outbound MMS is not affected. Inbound SMS is not affected. It appears to be a carrier issue.

This issue is now resolved.

Some customers are currently getting errors when trying to send MMS/postcards/letters via the dashboard. The issue has been identified and will be resolved ASAP.