Is CleverReach Down Right Now? Check if there is a current outage ongoing.

The issue was identified and resolved.

We are continuing to investigate this issue.

We are currently experiencing slow response times for our website, we are investigating. Email delivery is not impacted

This incident has been resolved.

Currently no telephone support is available, we are investigating the Issue and fixing it as fast as possible.

We found the problem and resolved it. The issue were some missconfiguration on the webserver side that prevented specific actions from beeing executed. This issue did not impact anything other then access to the website. We are sorry for the inconvenience.

We are currently seeing errors for our cleverreach.com website which prevents people from accessing the login page. The login page is still functional and all cleverreach functionaliy is still accessible. Please use the following link https://www.cleverreach.com/de-de/login/ to access the login page directly. We are working on resolving the issue and expecting it to be resolved soon.

The applied fix is working so we are resolving the issue for now.

We identified the issue and are applying a fix.

We observed in a few cases that account dashboards are stuck loading which leads to not being able to navigate your account. Currently we are investigating the issue. Allready planed or running mailings should not be impacted.

The incident has been resolved the Website is reachable again

Currently we are Facing Problems with our website which leads to sometimes outtakes of the service. We Identified the Problem and are working at a solution. Login is still working through a direct link: https://eu.cleverreach.com/admin/login.php We are sorry for the inconvenience.

We faced some issues with mail delivery for some customers. Those issues are now resolved and mail delivery should resume as expected. We are sorry for the inconvenience

This incident has been resolved.

The website is functional again. We are monitoring the situation.

We are currently facing issues with our frontend service. Login to our application is still available through following link: eu.cleverreach.com/admin Mailings are not impacted.

We found the issue with one of our cache clusters which was not operational. We fixed the issue and made some adjustments to prevent further issues

At the moment we are experiencing slow down or im some cases interruption of some crucial systems regarding our frontend and login system. Mail delivery should not be impacted. We are sorry for the inconvenience and working on resolving the issue.

We resolved the issue. A string of unfortunate events let to a lot of traffic in one of our key database services which led to a total outage of that database. We implemented some changes to prevent such events from happening in the future.

We fixed the underlying issue and are monitoring the solution. All services are available again and delayed mailings are scheduled to be send as soon as possible. We thank you for your patience and understanding.

We are continuing to work on a fix for this issue.

We identified a problem with our infrastructure which today led to an outage of mail delivery and backend availability. We are working on resolving the issue. Right now mailings could be delayed up to 2-3 hours. No mailings are canceled, we are sorry for the inconvenience.

Today at around 15:30 CET we experienced a major outage of our Servers we quickly managed to mitigate the problem which originated in a small DDOS attack on our systems. We took precautions to prevent such attacks in the future. Allready sent mails should not be impacted by the outage

Today at around 15:30 CET we experienced a major outage of our Servers we quickly managed to mitigate the problem which originated in a small DDOS attack on our systems. We took precautions to prevent such attacks in the future. Allready sent mails should not be impacted by the outage

The incident was resolved all exports should now work again as intended.

We are still working on finding a solution. Thank you for your patience.

We identified the issue and working on finding a solution for the problem

We are experiencing issues regarding downloads of recipient lists where users are getting an access denied on trying to download a list. We are investigating the issue right now.

Our payment processor resolved his issues. Payment via credit card is possible again.

Our payment processor informed us about a full outage regarding all credit card payments. Credit card payments will be unavailable until further norice.

All delayed mails have been delivered, this incident has been resolved.

At the moment we are experiencing delays in our mailing delivery due to the high volume of traffic. Some of the more popular mailbox providers are experiencing huge amounts of mail traffic. This leads to providers throtteling the rate in which they accept mails for bulk deliverys which in turn impacts the speed in which our mails get accepted. We are sorry for the inconvenience.

This incident has been resolved, all delayed mails have been delivered.

At the moment we are experiencing delays in our mailing delivery due to the high volume of traffic. Appropriate measures have been applied and we expect mail traffic to normalize later today. We are sorry for the inconvenience.

This incident has been resolved.

Heute um 7:30 Uhr kam es zu Problemen bei einem unserer Double Opt-in Mailserver. Dies führte dazu, dass einige E-Mails nicht zugestellt werden konnten. Das Problem wurde gegen 14:30 Uhr identifiziert und behoben. Es wird an einer Lösung gearbeitet, um solche Ausfälle in Zukunft zu verhindern. Wir bitten entstandene Unannehmlichkeiten zu Entschuldigen.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.