Clever Incident History

Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. We are currently investigating the issue and will provide regular status updates.

Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version.To resolve the error on your PowerSchool Plugin sync, please follow these steps:1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setupWe apologize for the inconvenience and will be posting updates as soon as we can.

Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!