Is Clearbit Down Right Now? Check if there is a current outage ongoing.

Multiple Clearbit services are currently experiencing disruptions due to a broader outage impacting Google Cloud Platform. This may result in degraded performance or temporary unavailability for some features. We're actively monitoring the situation and will provide updates as more information becomes available.

We're currently experiencing an issue that's preventing Audiences from being processed for Google Ads. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.

This incident has been resolved.

While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.

We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.

We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.

On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.

We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

The Person, Company, and Combined enrichment APIs are all back to normal operation.

We are continuing to monitor for any further issues.

We've implemented a fix - the Clearbit enrichment APIs should be functioning normally. We'll continue to monitor.

We've identified the issue and are in the process of rollout out a fix.

Starting approximately 12:30 PM Pacific Time today, the Clearbit Enrichment APIs began experiencing an outage. We are currently investigating the issue and have confirmed that the Combined API is impacted.

The Person, Company, and Combined enrichment APIs are all back to normal operation.

We are continuing to monitor for any further issues.

We've implemented a fix - the Clearbit enrichment APIs should be functioning normally. We'll continue to monitor.

We've identified the issue and are in the process of rollout out a fix.

Starting approximately 12:30 PM Pacific Time today, the Clearbit Enrichment APIs began experiencing an outage. We are currently investigating the issue and have confirmed that the Combined API is impacted.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Hi there,Here at Clearbit, we strive for continuous improvement. In order to keep our systems secure and reliable, we will be updating our systems Sunday, March 30th.Here's what to expect during those hours:During the maintenance window, users may not be able to authenticate for either the platform or API calls.Thank you for your understanding. If you have any questions or concerns, please respond to this email. If anything is not performing as expected for any reason after the update period, please email support@clearbit.com.Best regards,Your Clearbit Team

This incident has been resolved. Audience results and destination deliveries are back to normal timing.

We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.

We are still working on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the issue and are implementing a fix.

We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.

We are continuing to investigate this issue. We will continue to post updates as we make progress.

Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.

This incident has been resolved. Audience results and destination deliveries are back to normal timing.

We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.

We are still working on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the issue and are implementing a fix.

We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.

We are continuing to investigate this issue. We will continue to post updates as we make progress.

Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.

Data ingestion is up to date, and results for enrichment, alerting, and Audiences are caught up. If you were running a backfill yesterday, we advise that you rerun it to make sure all results are correctly updated.

We are still processing the pending results for data enrichment, alerting, and Audiences. We expect progress overnight, and will provide another update tomorrow.

We identified and fixed the data ingestion issue. Results for data enrichment, alerting, and Audiences will be catching up over the next few hours. We'll be monitoring the progress.

Clearbit Platform data ingestion is delayed; enrichment, alerting, and Audience results will all be impacted.

This issue is now resolved.

Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.

We've implemented a fix and are monitoring the results.

Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.

Clearbit Support experienced delays in receiving new and updates to existing support tickets. This is now resolved. If you have been waiting for a response, please expect a response shortly.

Company and Person Audiences are returning results as expected for both new and updated audiences.

We have identified the cause of the delay in returning results for new and updated Person and Company Audiences. The issue is due to a higher-than-usual volume in our processing queue. Our team is working to address this and will continue to monitor progress closely. We appreciate your patience as we work toward resolution.

New and updated Person and Company Audiences are experiencing delays in returning results. Our team is actively investigating the cause of the issue.

The updated version has been approved in the Google Chrome store, and we have pushed the update to all Clearbit Connect users.

We have identified and fixed the issue, and a new version of Clearbit Connect has been submitted to the Google Chrome store. The updated version is now pending review by Google. Once it's approved, your Connect version will auto-update as we roll out the fix. We will update here again once the review is complete and the Connect version has been updated in the Chrome store.

An issue is affecting Clearbit Connect users, where the tool is not loading in Gmail when using Chrome version 130 or later. We are investigating the underlying cause and working to resolve this issue. We appreciate your patience and will provide updates as we have more information.

This issue has been resolved - Ads Audiences processed over the weekend, and are now correctly synchronizing to Google.

We have fixed the issue, and are processing the affected Audiences to resynchronize them to Google.

We are having issues with Google Ads Audiences sending to Google. We have identified the problem and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Clearbit by HubSpot users were unable to log into the Clearbit Platform, starting on Monday afternoon Pacific Time. The issue has been resolved, and users are now able to access the Platform.

This incident has been resolved. Company and Person Audiences are functioning as normal.

Person Audiences and Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated in both types of Audiences. We are monitoring results to ensure correct performance is fully restored.

Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated. Updating segment inclusion traits for Person Audiences is still in progress. As before, the fix is running through Person Audiences per customer, so it is possible that your Person Audiences are now restored to normal if the fix has run through your Audiences. The only remaining impact is: - Segment inclusion traits will not be updating for Person Audiences still pending the fix.

The fix continues to run to update the segment inclusion traits that missed getting updated in the first run. The fix is running through Audiences per customer, so it is possible that your Audiences are now restored to normal if the fix has run through your Audiences. We will update this page with progress status as more information becomes available.

We are now running a fix to update the segment inclusion traits that missed getting updated in the first run. This fix will take some time to roll out to all Company and Person Audiences. We will update this page with progress status as more information becomes available.

We've identified the issue behind only some segment inclusion traits being updated, and are working on a resolution. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date. The features currently impacted are: The list of affected features is as follows: - Some Company Audiences created on or after August 28th may not load in the UI. - Some segment inclusion traits are not updating. - Some Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.

We caught an issue while monitoring. Some, but not all, Company Audiences may still not load, or may have stale data if segment inclusion traits are included. We have identified the issue and are working on a resolution.

All Audience functionality should be back to normal. We are monitoring results to ensure correct performance is fully restored.

The fix continues to run to update the out of date segment inclusion traits across both Company and People Audiences. We will update this page with status on Monday.

We have made significant progress and are currently running a fix to update the out of date segment inclusion traits across both Company and People Audiences. The process for the fix will require some time to be fully rolled out to all Audiences. We will continue to update this page with progress timelines as they become available.

We are continuing to work on a fix for this issue. In addition to the two features previously mentioned, one additional feature is pending resolution of this issue. The list of affected features is as follows: - Company Audiences created on or after August 28th are not loading in the UI. - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.

Pageview traits are up to date. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date.

Work is in progress to update Pageview/Intent traits, and they will all be up to date by the end of day today. Two features are still pending full restoration: - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.

We have successfully restored functionality for the majority of users: Audience results are now up to date, and are processing as normal. However, some users may notice that certain features are still pending full restoration: - Segment inclusion traits and Pageview/Intent traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.

Audience results are still delayed. We have identified the issue and are working on a resolution.

We have identified an issue that is causing a delay in audience processing. We found the root cause and have implemented mitigating measures.

This incident has been resolved.

Due to recent changes within Salesforce's systems, customers have been reporting unexpected disconnections of the Salesforce integration. We are investigating the issue and hope to have a resolution soon.

HubSpot is now available for all users.

We're addressing the issue that impacted HubSpot availability beginning at 11:33 AM EDT (UTC -04:00) on Mar 12, 2024. We're monitoring performance closely to ensure the software recovers properly.

HubSpot is currently unavailable for some users. This outage impacts Clearbit users who authenticate via a HubSpot login and impacts the HubSpot CRM integration. We're investigating the cause of this issue, and we'll update this page when we have more information.

This incident has been resolved.

We've fixed the issue and are now monitoring.

We are experiencing an issue with destination deliveries for Google Ads. Customers will experience delays in synchronizing Audiences to their Google Ads account. The problem has been identified and we are working on a fix.

This Incident has been resolved.

We have identified and addressed the issue. While this was occurring, some customers may have experienced enrichment delays or delayed Audience results and deliveries. We are continuing to monitor.

Some customers are experiencing delays in enriching Salesforce records. We are investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are close to a resolution for this issue. We expect this to be resolved early next week.

We have made significant progress in resolving the issue. We are working toward a full resolution and will continue to post updates.

We have identified the root cause and are working toward a resolution.

We have identified an issue where some Alerts based on page view data are delayed.

This issue is now resolved.

The issue has been identified and a fix is being implemented.

A recent change in Clearbit’s underlying architecture resulted in audiences pulling incomplete data. The incident is now resolved and audiences should reflect their full results.

A fix has been rolled out to all customers, and we are monitoring the results.

We have verified the fix to this issue and have started to roll the fix out to customers in batches.

We have deployed a fix to test accounts and are monitoring those accounts before a more broad rollout.

We are continuing to work on a fix for this issue.

We are still continuing work on the fix for this issue.

We're making solid progress, but are still working on the fix for this issue.

We are still continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and we are implementing a fix.

We have identified an issue with audience building. In some cases results are not following the configured criteria. Alerts may be delayed. We are working to identify the root cause and bring performance back to normal.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified a delay in website traffic entering the Clearbit Platform. There is no data loss. Audiences and alerts will be using delayed data from approximately November 8th 1:40 AM PST. We're working on a swift resolution to work through the backlog of data.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The updated Visitor Reports have now been sent out.

The issue has been identified and we're working on a fix. We expect to have an updated Visitor Report in your inbox in the next couple of days.

We're currently experiencing some issues with the Visitor Report, so you may notice missing data. Our engineers are currently working on this problem, and hope to have an updated Visitor Report in your inbox in the next couple of days.

This incident has been resolved. Due to storage and network issues at infrastructure providers, we do expect some data loss will have happened during the outage window. To guard ourselves better for this issue, we migrated part of our infrastructure to solutions with additional redundancy features.

A fix has been implemented and we are monitoring the results.

Due to the multi regions and multi services outage of AWS we are experiencing delays in the data processing.

This incident has been resolved.

We’re investigating an issue where audience alerts are not being delivered to some customers. We are working to identify the root cause and bring performance back to normal.

The system continues to perform as normal.

A solution has been implemented and the system is performing as normal. We continue to monitor for any further degradation of service. Thank you for your patience.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

All APIs and Enrichment backfills are currently seeing elevated response times. We are investigating the issue.

Clearbit Help Center is now available

We’re investigating an issue where Clearbit's Help Center isn't resolving for some customers. We are working with our Help Center provider to identify the root cause and bring performance back to normal.

We have monitored our systems here and our fix has returned the system to normal. We have identified additional improvements to make to avoid enrichment delays in the future, and will be implementing them.

A fix has been implemented and the system is performing as normal. We are continuing to monitor the performance to ensure there are no further issues, thank you for your patience.

We have identified a backup causing delays in certain forms of enrichment, impacting integrations including Platform Enrichment for SFDC, Hubspot, and Marketo, as well as Person API webhooks. We are working to identify the root cause and bring performance back to normal.

We have resolved the issue. No data was impacted and metrics are displaying as expected.

We’re investigating an issue where metrics that would be visible on the Clearbit platform dashboard are missing. We believe this is limited to an UI display issue and the underlying data is not impacted.

We have monitored SFDC Realtime Enrichment over time and it is operating as expected. We have also implemented new metrics and monitoring to further enable us to identify issues in the future. Thank you for your patience as we investigated this issue.

Some performance improvements were made and Live Enrichment is processing at the normal speed. We are continuing to monitor and testing other improvements to ensure the stability of this feature.

Some customers of Salesforce Enrichment on Platform may still see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to address the underlying issue.

This incident has been resolved.

We have implemented a fix to restore live enrichment for Salesforce Enrichment on Platform. We are continuing to monitor to detect any remaining issues.

Customers of Salesforce Enrichment on Platform may see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to decrease the sync interval while we address the underlying issue.

This incident has been resolved.

A fix has been implemented and we are monitoring.

We are currently investigating the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Records are not being enriched for some customers using Salesforce Enrichment on Platform

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We notice an abnormal increase in some of our background queues for company lookups, currently investigating the reason and origin of this.

The issue has been fixed and all records have been enriched for the affected customers.

A fix has been implemented and is being deployed. We will verify the fix and update here to confirm the issue has been fixed.

For a small subset of customers using Selective Enrichment with Hubspot on Clearbit's Platform, Clearbit is filtering out records we should be enriching so those customers may see degradation in enrichment. The issue has been identified and fix is being prepared.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Company backfills are currently delayed several hours. This will affect backfills in legacy apps such as Marketo and Hubspot. We are investigating the issue.

The Adobe/Marketo incident has been closed, so all functionality of the Clearbit Marketo Integration should be working as expected.

The Adobe Marketo incident is still ongoing according to the status page (https://status.adobe.com/products/503491). We are continuing to monitor the incident, some Clearbit Marketo Integration functionality may be impacted for certain customers until it is resolved.

Adobe Marketo Engage incident (https://status.adobe.com/products/503491) may be impacting some Clearbit customers' Marketo Enrichment. We are actively monitoring the Marketo incident for a resolution. Update from Adobe: "A subset of Adobe Marketo Engage customers in our San Jose data center may be unable to access their subscription or may be experiencing slower-than-expected load times when navigating within the user interface. The problem has resurfaced and the Adobe Engineering teams are continuing their investigation to restore services. We will post updates as soon as they become available. If you have any questions please contact Adobe Marketo Engage Support at https://support.marketo.com."

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

From approximately 10:34 AM - 12:09 PM PST, users that navigated to the segments, people, or company pages of the platform were shown an error page. The root cause was traced back to a user interface adjustment that was made. That change was rolled back and everything is operating as expected. There was no effect to data or segment data.

We’re back! Segment Integration should be up and running. We identified the cause of the 504 HTTP status codes. We have implemented more sensitive alerting around these response codes to catch these issues even faster. Customer facing impact during the time of this incident is limited to delayed enrichment. No business systems were affected. Please reach out to support@clearbit.com for any concerns. Thanks for bearing with us.

We are continuing to monitor for any further issues.

We experienced an elevated level of errors in our Segment Destination Integration. We have mitigated the issue and are currently monitoring. We will update with more information as we have it. At Clearbit we’re committed to providing the best possible service and are working tirelessly to resolve this incident. Check out our status page for the most up-to-date information: status.clearbit.com

The DNS issue has been resolved and enrichment is running as normal. The backfill has completed for accounts that were affected so all data should be caught up from this time period. We are continuing to monitor to ensure all issues have been resolved.

There was a DNS issue causing net-new and updated records from Salesforce to occasionally fail to be ingested by Clearbit for the past five days. We have identified the problem, and it has been resolved moving forward. We are currently working through backfilling the records that failed to ingest over this time period.

This incident has been resolved.

Update: Thanks for bearing with us. We have deployed several improvements, but we still see longer processing in a few circumstances. We are continuing to work on a fix for this issue.

Enrichment Delays Title: Enrichment Backfill, Live-Enrichment, Partial Enrichment, Forms Enrichment We have identified delays in Platform Enrichment to CRM integrations and Forms (Marketo, Hubspot, Salesforce) causing incomplete attributes or slow processing times. Update: Thanks for bearing with us. We have identified the issue and deployed a solution. We expect the delays to be cleared by EOD today.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.