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This incident has been resolved.

A fix has been implemented. We are continuing to monitor all Google logins.

We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution.

We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted.

We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience!

We are continuing to investigate this issue.

ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience.

A fix has been implemented and we are monitoring the results.

We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience.

A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

This issue has been resolved.

The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results.

We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

This incident has been resolved.

The issue has been addressed. Login functionality has been restored, and we are monitoring the results.

A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

LaunchPad logins and My Apps functionality have been fully restored.

Logins have been restored. We are still addressing the slower than normal My Apps loading times.

We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

All services have been restored. Users can access and use the system as usual.

LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments.

The teams have identified the issue and are working towards a resolution.

We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

This incident has been resolved. Impersonation has been restored. Thank you.

A fix has been implemented and we are monitoring the results.

We have identified an intermittent issue impacting LaunchPad's Impersonation feature. If Impersonation fails, please refresh and try again. We will post updates as soon as they are available. Thanks for your patience.

This incident has been resolved.

We have implemented a fix and are monitoring the results. We will post more updates later today. Thank you.

An issue has been identified with the My Classes module. My Classes has been redirected to My Apps until the issue is addressed. Thank you for your patience.

We’ve resolved issues with all server clusters, and login functionality is now fully restored. Thank you for your patience.

An issue impacting a subset of our server clusters has been identified and is currently being addressed. Login functionality is being restored. We'll post another update as soon as full functionality has been restored.

We're addressing a login-related issue logging in to LaunchPad that is impacting some customers. All other ClassLink products are not impacted. We will post additional information once the cause of the issue has been identified. Thank you for your patience.

This incident has been resolved. All submitted support cases regarding this OAuth issue have been updated.

The majority of the reported OAuth apps have been restored, and the team is actively working to restore all remaining apps. Individuals with support cases are being updated after their reported app has been resolved. Thank you for your patience.

ClassLink is aware of an issue with OAuth2 applications in LaunchPad. The teams are working to restore functionality as quickly as possible. Thanks for your patience.

The root cause of the issue has been identified and a Sunday night release is planned. We will continue to communicate with customers who have been affected through cases.

We are still investigating the OAuth2 authentication issue. The teams are working to restore functionality as quickly as possible. Thanks for your patience.

We are investigating an authentication issue with a limited number of OAuth2 applications in LaunchPad. The teams are working to restore functionality as quickly as possible. Thanks for your patience.

This incident has been resolved. The fix has been pushed to production.

The issue has been identified, and a fix is being tested in our pre-production environment. The fix will be pushed to production as soon as possible. More updates to come. Thanks for your patience.

We have identified an issue with My Backpack missing for students and teachers. The teams are currently working to restore functionality as quickly as possible. We will communicate with school organizations from help desk cases submitted. Thanks for your patience.

Our SMS provider's service is operational. Users are now receiving their SMS MFA codes after logging in to ClassLink. We will continue to monitor our provider's status page. Thanks for your patience.

Our SMS provider, Twilio https://status.twilio.com/, is currently experiencing issues with outbound SMS traffic. This may have an impact on ClassLink users with SMS as their multi-factor authentication. Users will not receive the SMS code after logging in.

An issue with DUO MFA in to LaunchPad was identified and addressed. The DUO prompt is no longer stuck on the loading screen.

This incident has been resolved.

A fix has been implemented. We have received multiple confirmations that ADFS logins have been restored. We will continue to monitor ADFS logins.

A LaunchPad login issue has been identified, affecting a subset of customers with ADFS as the login method. Users may receive an ADFS error message after authentication. This does not impact logging in to LaunchPad with other authentication methods. All other products are not impacted.

We received more updates from a handful of other customers that their webfilter is blocking URLs. They are back to normal. District IT admins, please check your web filters. The issue does not appear to be on our end however, the ClassLink teams investigating this issue are waiting on webfilter reports from customers for further analysis. Thank you.

We received a report from a customer that their web filter was blocking URLs. They addressed it and are no longer experiencing loading issues. We're not yet certain if their web filter had an update overnight. Please check your web filter reports or your browser debug window for any blocked URLs. In the meantime, our teams are still reviewing our systems and gathering additional information from our customers via our ticketing system. Thank you for your patience.

We have identified an issue with My Apps. Users are experiencing loading issues with My Apps after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.

This incident has been resolved. If users continue to experience issues, please go to help.classlink.com. Thank you.

Login functionality has been restored. Our teams are reviewing and monitoring the system. Thank you for your patience.

A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a timeout message when attempting to log in to LaunchPad. We are investigating and will post updates as soon as possible.

Logins functionality with active directory is back to normal.

Login functionality is normalizing. Most users should be able to log in successfully. If a login error occurs, please try again. The system should be fully restored soon. Thanks for your patience.

A login issue affecting a subset of school organizations into LaunchPad has been identified. Users might receive an error message when logging in with active directory credentials. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

This incident has been resolved. If you have any questions, please go to help.classlink.com.

Response times are back to normal. We are working with our hosting service provider to address this incident. Thanks for your patience.

We're investigating an issue that is impacting loading times for LaunchPad. This incident has no impact on Roster Server, Analytics, and OneSync.

This incident has been resolved. For any assistance, please go to help.classlink.com.

We are seeing all loading and login response times returning to normal. We will continue to monitor this situation.

A login issue with LaunchPad has been identified. Users may receive login errors when attempting to log in to LaunchPad. Some may also experience slow loading times for My Apps after logging in. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

This incident has been resolved.

The issue has been identified and addressed. Logins and response times have been restored. We are currently monitoring the system.

A login issue affecting a subset of school organizations into LaunchPad has been identified. Users may experience intermittent login issues or loading the LaunchPad My Apps page. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

This incident has been resolved. All login functionality has been restored.

A fix has been implemented and we are monitoring the results.

A login issue affecting a subset of school organizations into LaunchPad has been identified. Users might receive a "Whoops, an error has occurred" message when attempting to log in. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

This incident has been resolved. For any remaining login issues, please go to help.classlink.com or contact our Product Support team.

We are now seeing successful logins for impacted customers. Please try to login. If users are still experiencing issues, please reboot the ClassLink Gateway servers and try again. The Product Support team will also follow up on our support case system with additional information.

This LaunchPad login issue impacts a subset of customers with Active Directory integration. It does not impact Google and Azure integrated authentication and does not impact the Roster Server, Analytics, and OneSync products. We are still addressing the cause of the issue. More updates to come! Thank you for being so patient.

The issue has been identified, and a fix is being implemented. We'll post another update as soon as one is available.

We're investigating reports of LaunchPad login issues from a subset of customers. We are investigating and will post updates as soon as possible. This incident has no impact on Roster Server, Analytics, and OneSync.

On May 5th, 2023, between 3:05 PM and 3:30 PM EST, some users may have experienced intermittent login issues that appeared to be related to a DNS or upstream error. We believe it was not widespread because less than 20 customers reported it. We noticed several other websites experienced service interruptions at the same time. We will continue to investigate with internet providers to understand better what happened.

The cache rebuild for problematic Roster Servers has been completed. All Roster Server assigned apps should now appear in My Apps. Thank you for your patience.

Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers. Please get in touch with us at helpdesk@classlink.com if Roster Server assigned apps are missing.

ClassLink released an update to Roster Server on 2/2/2023 around 4:00 PM ET that negatively impacted some vendors. If a vendor's integration process attempted to read records past the end of the data, the Roster Server would return an error rather than an empty set of data. A fix was developed, tested, and pushed out around 11:59 PM ET. This issue is resolved.

We are marking this incident as closed. There is no official fix from Google at this moment, but Google will address the issue in a future release. Please refrain from installing v109 on 32-bit Chromebooks until the next update. We will continue to work with Google and provide the latest news to ClassLink Tenant Administrators from LaunchPad notifications. Thanks to everyone who assisted in sending crash reports to Google. Have a good weekend.

We continue to work with Google engineers to address this issue. All data we collected from our customers has been passed along to Google - progress has been made and a fix may be out soon. To summarize customer data reported to us, the v109 issue is only impacting 32-bit Chromebooks. 64-bit Chromebooks of the same make and model are not experiencing issues.

We reported earlier that the issue appeared to only impact Lenovo devices. We recently received reports of the v109 issue also impacting non-Lenovo devices. All devices experiencing the issue are 32-bit Chromebooks. 64-bit Chromebooks of the same make and model are not experiencing issues. We've also received news that rolling back the v109 update addresses the issue. We will continue to post updates when available. Thank you.

We continue to gather information from our customers. Currently, it appears the Chrome v109 issue is isolated to specific Lenovo Chromebook models, possibly only 32-bit models. We reached out to our contacts at Lenovo for some assistance. Any additional information regarding this issue will be posted as soon as available. Thank you for your patience.

We are unable to replicate the issue after updating our Chromebooks to match the version (109.0.5414.94) reported to us by our ClassLink Tenant Administrators. We're not sure if Google made a change on their end to address the issue but we're still waiting on confirmation from our Google contacts. We've followed up with all support cases submitted by our ClassLink Tenant Administrators for additional feedback. To be safe, please refrain from installing version 109 until further notice. Thank you for your patience.

We have reached out to our contacts at Google for further assistance.

We've received a few reports from our customers regarding issues with ClassLink as the Google IDP for Chromebooks. It seems the latest Chromebook update is causing an issue with the IDP integration, causing crashes. At this point we recommend to refrain from installing the latest Chromebook update (v109). If possible, downgrade to the previous version. Thank you.

The Roster Server admin console has been restored.

A fix has been implemented to resolve the Internal Server error in the Roster Server admin console. The console should load now. The team is reviewing all school organizations impacted and will monitor the system throughout the day.

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules.

This incident has been resolved. We'll continue to monitor the system throughout the day.

Response times have improved and our teams continue to mitigate the situation. Thanks for your patience.

We've received reports of intermittent loading issues accessing the LaunchPad login page. Our infrastructure team is working to remedy and monitor the situation.

This incident has been resolved.

We noticed an elevated number of errors on a few authentication servers. Those servers were replaced and the errors have subsided.

We're investigating reports of login issues from a subset of school organizations with Active Directory integration into LaunchPad. Users might receive a Bad Gateway or Whoops error message when attempting to log in using their Active Directory credentials. We are investigating and will post updates as soon as possible.

This incident has been resolved.

Response times have normalized and we'll continue to monitor the system throughout the day. Thanks for your patience.

Loading response times into My Apps, Roster Server, and Analytics have improved and we continue to address the issue. Another update will be posted shortly.

We are continuing to investigate this issue.

Accessing the Roster Server admin console may also throw an internal server error. Refreshing the page or relaunching the Roster Server app should load the console. Thank you for your patience.

We're investigating slow logins into LaunchPad. My Apps may also display an internal server error - as a temporary workaround, refreshing the page may help load My Apps. Our teams are working to remedy and monitor the situation.

This incident has been resolved. Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com. An incident summary is being prepared and will be distributed within 24 hours via notification to ClassLink Tenant Administrators.

Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.

Users should be able to log in successfully. If you are still unable to log in, please contact our help desk at https://help.classlink.com.

ClassLink My Apps is now loading intermittently. We are still resolving the remainder effects of the incident. The teams are currently working to fully restore functionality as quickly as possible.

We identified and resolved an initial issue preventing certain logins into LaunchPad. However, a secondary issue presented itself. We are fully focused on resolving it as soon as possible and, as always, will communicate our findings.

We have identified an issue with My Apps. Users are landing on an internal server error page after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.

The incident has been resolved. Roster Server admins may manually run an import or wait for their next scheduled import to update their data. Once again, thank you for your patience. For any assistance, please go to the ClassLink Help Center at help.classlink.com.

The hotfix has been released to production. Our team is reviewing tenant Roster Servers to confirm. Thanks for your patience.

We've identified issues with the latest Roster Server release that impacted specific 'all-users' rule-based permissions as well as resource data sharing. This will impact data shared with vendors. A release for SIS API connector mappings may also cause issues - Roster Server thresholds will be triggered. This incident may also impact end-users for LaunchPad applications assigned by Roster Server permissions - these applications may not appear in My Apps. All other LaunchPad functions continue to operate normally, including My Files and Analytics. The team is currently working on a hotfix to address this incident and will be released later today. Depending on sync times, data may take up to 24 hours to be updated. For assistance with Roster Server, please contact our help desk.

This incident has been resolved. If the Roster Server Console is still inaccessible, please contact our help desk at https://help.classlink.com. Thank you.

The issues with our service provider appear to have stabilized however we are reviewing all affected Roster Servers. Most Roster Server Consoles have been restored but a few ClassLink admins will continue to experience issues accessing the console. Thank you for your patience.

Our service provider is currently experiencing issues in one region which impacts a percentage of Roster Servers. ClassLink administrators may experience issues accessing the Roster Server console. LaunchPad is not impacted by this issue.

This incident has been resolved.

The issue appears to be related to one of our AD authentication server clusters. The issue has been addressed. A few school organizations have already reported that the issue no longer occurs. We'll continue to monitor the system and identify the root cause. Thanks for your patience.

A login issue has been identified affecting a subset of school organizations with Active Directory integration into LaunchPad. Users might receive an error message when attempting to log in using their Active Directory credentials. Refreshing the login page may result in a successful login. We are investigating and will post updates as soon as possible.

The system appears to be back to normal. We'll monitor the system throughout the day. Thanks for your patience.

Logins are still intermittent. If users continue to receive an error when logging in, please refresh the browser and try again. We continue to work with our service provider.

We've received reports of intermittent issues accessing LaunchPad. It does not appear to be isolated to ClassLink. We are investigating with our service provider.

This incident has been resolved. Roster Server administrators, if you continue to experience issues accessing the Roster Server admin console, please log out of LaunchPad, log back and try again. If you are still experiencing issues, please contact our help desk.

The issue has been identified. A fix has been applied to a test environment for confirmation and will be pushed to production momentarily.

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules when using the Chrome browser. This incident has no impact on end-users. LaunchPad and single sign-on apps are not affected and continue to operate normally.

This incident has been resolved. If you continue to experience issues, please go to help.classlink.com for support or to contact our help desk. Thanks for your patience.

Login functionality into LaunchPad for Active Directory-integrated school systems has been restored. We are monitoring our system and will post an update if any issue occurs.

A login issue has been identified affecting a subset of school organizations with Active Directory integration into LaunchPad. Users might receive a Bad Gateway error message when attempting to log in using their Active Directory credentials. We are investigating and will post updates as soon as possible. This incident has no impact on Google and Azure integrated school organizations.

This incident has been resolved. If users continue to experience issues, please log out of LaunchPad and log back in.

The issue has been identified and addressed. The error message should no longer occur. We are monitoring the systems and doing a full system check. Thanks for your patience.

We've identified an issue with launching applications from LaunchPad My Apps - a user may experience an Invalid Application error intermittently. If this occurs, refresh the My Apps screen then relaunch the application. The Assign Apps module in the CMC may also require a refresh to load the applications list. The team is currently addressing this issue.

If you continue to experience issues logging in to LaunchPad, please go to the ClassLink Help Center (help.classlink.com) or email us at helpdesk@classlink.com.

The issue has been addressed and we are monitoring the results. If you continue to experience issues, please go to the ClassLink Help Center or email us at helpdesk@classlink.com.

A fix is being implemented to address the login issue. If a user logs in to LaunchPad and receives a "Please Wait" message, refresh the browser to properly load the page.

We are currently investigating an issue with login performance into LaunchPad. If a session appears to hang after logging in, refreshing the browser might resolve the issue. As soon as we have more information, we will update this post. Thank you for your patience.

LaunchPad experienced intermittent errors during a routine update between 10:30 and 10:38 PM EST. The update was immediately reverted when elevated errors were detected.

Some customers may have experienced a white screen after logging in. One of our edge locations had data corruption and had to be refreshed. The issue has been resolved and if you still experience a white screen, please refresh your browser.

ClassLink identified an issue that prevented several schools using an Active Directory integration from logging in to LaunchPad. The problem originated from an issue with a recent software update. We reverted the update, and schools should experience no further issues.

This incident has been resolved.

We are investigating an issue with authentication. Users are experiencing a login error or a blue screen after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.

This incident has been resolved. If you continue to experience issues with Quickcards, please contact the ClassLink Help Desk.

The hotfix has been deployed. Signing in with QuickCards on Chromebooks should be resolved. We're monitoring the system and following up with our technology contacts at our school organizations.

The issue has been identified and a hotfix is currently being deployed.

We've identified an issue with QuickCard authentication on Chromebooks.

The DDOS attack has been mitigated with assistance from our service provider. We have been monitoring the service and it appears to have stabilized. Members of the ClassLink Client Services team have also reached out to key contacts at school organizations for further assistance. If you continue to experience connectivity issues, please reply to your Client Services rep or contact the ClassLink Help Desk.

ClassLink was hit by a large DDOS attack and has mitigated the attack with assistance from our service provider. If you are still experiencing connectivity issues, please contact our helpdesk.

Services have not been fully restored and users may still experience intermittent loading issues with the login page and signing in to LaunchPad. We are still working with our service provider to fully restore the system.

Loading times should be back to normal for most users. We continue to work with our service provider to fully restore service. Thanks for your patience.

We are investigating a possible issue affecting our service provider infrastructure. Users are experiencing slow response times logging in or loading the My Apps screen. The teams are currently working to restore functionality as quickly as possible.

If your school organization continues to experience issues accessing the ClassLink login page, please follow the directions provided by your Engagement Director. Directions have been sent to the primary technology contacts at each school organization. If you require further assistance, please contact the ClassLink Help Desk. Thank you for your patience.

If your school organization is experiencing issues accessing the ClassLink login page, please follow the directions provided by your Engagement Director. If you continue to experience issues, please contact the ClassLink Help Desk.

All services appear to be back to normal. We will continue to monitor AWS and services throughout the day. Thanks again for your patience.

Login response times appear to be back to normal. We will still monitor the AWS status page as the incident is not marked as resolved. If issues return, we will keep you posted.

Our service provider, AWS, experienced power issues this morning resulting in slow login times into LaunchPad and Roster Server. It appears AWS is in the process of restoring power https://status.aws.amazon.com/ . Other vendors may use AWS as well and might have issues. Please check vendor status pages. https://downdetector.com/ is another great resource for service statuses. Currently, it appears login response times have improved. We'll continue to monitor AWS's status. Thank you for your patience.

An issue with one of our Analytics server clusters was detected and corrected this morning. The issue affected a small percentage of our school organizations. During the incident, Analytics reports for the affected organizations were stuck on loading. This issue also had no effect on LaunchPad logins, Roster Server, and OneSync.