Is Claravine Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are currently investigating a degradation of our submission processing services.

This incident has been resolved.

A fix has been implemented and we are currently monitoring.

We are continuing to investigate this issue.

We are currently investigating the issue.

Claravine has monitored the Adobe API long enough to establish that delays are no longer happening. If customers still experience delays, please reach out to your Admin or CSM.

Adobe Classification API latency is still under active monitoring.

The team is actively monitoring delays with the Adobe Classification API. Relevant 3rd parties have been notified of the increased latency and are investigating. Users may see submissions run longer than normal until the 3rd party API latency is resolved.

After monitoring, the team has concluded that all systems are operating nominally. If you continue to see degraded performance or experience other issues, please reach out to your Administrator or CSM.

A fix has been implemented. Historical data for reporting will become available gradually over the next 24 hours. The most recent 90 days of data is estimated to be available for reporting within 4 hours.

Users may not see all data when viewing or exporting reports.

We are currently investigating this issue.

Users are unable to load the Claravine platform

We will continue to keep a close eye on things, but we have confirmed that the problem no longer exists.

The platform is back up. We are continuing to monitor the situation closely.

We are investigating the outage, and we will post updates as soon as possible.

SSO login was unavailable from 11:52 AM MST to 1:17 PM MST. Please reach out to your CSM if you experience any further problems.

Traffic to our servers briefly increased by 25,000%. For a 5-minute period, most users experienced general slowness, and a small number of users experienced problems loading pages. We are keeping a close eye on the situation to avoid further disruptions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We have received reports that certain users are unable to login to the Claravine platform using SSO-based accounts. We are currently investigating the issue.

All submissions are working correctly now.

Submissions that include a Random are failing. The team is working to restore this functionality as soon as possible.

Submissions can be viewed again.

Template submissions and template datasets are not viewable. The problem has been identified, and the teams are actively fixing the issue.

The problem has been resolved. We are continuing to monitor the situation closely.

Submissions are beginning to complete. We are closely monitoring submissions. During this time, loading submission data may be more slow than normal.

Template submissions are not being fully processed. We have identified where the problem is, and we are actively working on a solution.

Claravine is operating as expected. We are continuing to closely monitor.

The issue has been resolved. Please contact your Claravine CSM if you have further questions.

We are continuing to monitor for any further issues.

Emails are beginning to be sent successfully. We are continuing to watch the issue to see if Mailgun's solution is complete or intermittent.

The issue has been identified, and we are continuing to work with Mailgun.

We are aware of an issue affecting the delivery of emails due to a partial outage of the email partner we work with. We are monitoring the situation and working with Mailgun to resolve the issue as quickly as possible. For updates, please visit our partner's status page: https://status.mailgun.com/

Submissions are processing like normal. Failed submissions during the partial outage have been resubmitted. If you see any residual problems, please contact your CSM.

Submissions are now being processed successfully. We are monitoring performance to ensure all submissions are being processed successfully.

Several submissions are failing to process. We are currently investigating the problem.

As of 8:14 AM PST, Amazon Web Services (AWS) resolved the issue Internet connectivity issue and restored normal service to the US-WEST-2 Region where the Claravine application is hosted. Our engineering team has confirmed all Claravine services have returned to normal service. We will continue to monitor the application for issues throughout the day. If you continue to experience issues with Claravine, please contact support@claravine.com . To follow or learn more about the status of AWS, please visit https://status.aws.amazon.com/ .

Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

The degraded performance has been fixed. It may take a few hours to finish submissions from this morning.

Submissions are taking longer to complete at the moment. You may continue making submissions and using Claravine as normal. All submissions during this time will complete, even if it takes a little longer than normal.

Adobe has resolved the issue, and Claravine has confirmed the resolution.

Adobe has identified the problem, and they have made some adjustments to improve performance. We are closely monitoring Adobe Analytics API to ensure everything resumes running as expected ASAP.

The Adobe Analytics API experienced an outage on 7/12, which has caused them to be backlogged. Claravine is working with Adobe and monitoring the performance sending to Adobe.

The issue has been resolved, and the engineering team is continuing to closely monitor the platform.

The issue resolution is complete. Engineering is monitoring the fix to ensure there are no further problems.

The issue has been identified. The engineering team is currently working towards resolution.

We are currently investigating this issue.

SSO users can now login again.

A third-party provider SSO provider is experiencing issues, which cascade to the Claravine platform.

Database for submitting and managing data was slowed and new submissions were unable to process successfully.