Cisco Security Services Exchange Incident History

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. RDS Upgrade: • Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved. Downtime: 30 minutesDuring this maintenance window, the following capabilities will be impacted. Core Services: · Tenant and Device management API calls will be impacted. · Device communication API calls will be unavailable (API Proxy service). · Customers will not be able to send commands to their devices. Eventing Service: · Existing devices will be able to continue sending events to the cloud (no impact). · Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal: · SSX UI portal will also be in maintenance mode during this maintenance window. · Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. RDS Upgrade: • Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved. Downtime: 30 minutesDuring this maintenance window, the following capabilities will be impacted. Core Services: · Tenant and Device management API calls will be impacted. · Device communication API calls will be unavailable (API Proxy service). · Customers will not be able to send commands to their devices. Eventing Service: · Existing devices will be able to continue sending events to the cloud (no impact). · Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal: · SSX UI portal will also be in maintenance mode during this maintenance window. · Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. RDS Upgrade: • Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved. Downtime: 30 minutesDuring this maintenance window, the following capabilities will be impacted. Core Services: · Tenant and Device management API calls will be impacted. · Device communication API calls will be unavailable (API Proxy service). · Customers will not be able to send commands to their devices. Eventing Service: · Existing devices will be able to continue sending events to the cloud (no impact). · Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal: · SSX UI portal will also be in maintenance mode during this maintenance window. · Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. RDS Upgrade: • Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved. Downtime: 30 minutesDuring this maintenance window, the following capabilities will be impacted. Core Services: · Tenant and Device management API calls will be impacted. · Device communication API calls will be unavailable (API Proxy service). · Customers will not be able to send commands to their devices. Eventing Service: · Existing devices will be able to continue sending events to the cloud (no impact). · Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal: · SSX UI portal will also be in maintenance mode during this maintenance window. · Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. RDS Upgrade: • Upgrade AWS RDS MySQL to 8.0.39 with minimal downtime, ensuring all applications remain functional and data integrity is preserved. Downtime: 30 minutesDuring this maintenance window, the following capabilities will be impacted. Core Services: · Tenant and Device management API calls will be impacted. · Device communication API calls will be unavailable (API Proxy service). · Customers will not be able to send commands to their devices. Eventing Service: · Existing devices will be able to continue sending events to the cloud (no impact). · Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal: · SSX UI portal will also be in maintenance mode during this maintenance window. · Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to update certificates for SSX Eventing What is Happening:Certificate Update Details: Upgrade Type: RollingImpact: During the upgrade re-connection can be expected for 5-10 minutes of time. Total Maintenance Window: 60 min

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Security Services Exchange Eventing Service will undergo scheduled maintenance on the following dates (see below) to update certificates for SSX Eventing What is Happening:Certificate Update Details: Upgrade Type: RollingImpact: During the upgrade re-connection can be expected for 5-10 minutes of time. Total Maintenance Window: 60 min

Scheduled maintenance is currently in progress. We will provide updates as necessary.

What is Happening:Changes:Visibility Eventing Changes:Splunk NLB changes Common Tag for all resources for better cost reportChanges for Nodejs upgrade for the lambda runtime to 22.xDetails: Upgrade Type: RollingImpact: No DowntimeTotal Maintenance Window: 2 hours

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Changes:Visibility Eventing Changes:Splunk NLB changes Common Tag for all resources for better cost reportChanges for Nodejs upgrade for the lambda runtime to 22.xDetails: Upgrade Type: RollingImpact: No DowntimeTotal Maintenance Window: 2 hours

Scheduled maintenance is currently in progress. We will provide updates as necessary.

What is Happening:Changes:Visibility Eventing Changes:Splunk NLB changes Common Tag for all resources for better cost reportChanges for Nodejs upgrade for the lambda runtime to 22.xDetails: Upgrade Type: RollingImpact: No DowntimeTotal Maintenance Window: 2 hours

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Changes:Visibility Eventing Changes:Splunk NLB changes Common Tag for all resources for better cost reportChanges for Nodejs upgrade for the lambda runtime to 22.xDetails: Upgrade Type: RollingImpact: No DowntimeTotal Maintenance Window: 2 hours

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Changes:Visibility Eventing Changes:Splunk NLB changes Common Tag for all resources for better cost reportChanges for Nodejs upgrade for the lambda runtime to 22.xDetails: Upgrade Type: RollingImpact: No DowntimeTotal Maintenance Window: 2 hours

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Security Services Exchange - Core Services will undergo scheduled maintenance on the following date (see below) to deploy important infrastructure changes to simplify operational complexity, enhanced security and to reduce cost. SCIM DB Changes: • Upgrade to SCIM-DB, which includes the changes for enterprise ID and productInstance ID fields During this maintenance window, the following capabilities will be impacted. Core Services:Tenant and Device management API calls will be impacted. Device communication API calls will be unavailable (API Proxy service). Customers will not be able to send commands to their devices. Eventing Service:Existing devices will be able to continue sending events to the cloud (no impact).Incident promotion will continue to work (no impact) Telemetry Service:No Impact. Existing devices will be able to continue to send telemetry to the cloud. UI Portal:SSX UI portal will also be in maintenance mode during this maintenance window.Customers will be able to login or cross-launch from SecureX but they will not be able to retrieve any tenant or device related dataTenant linking/Unlinking functionality will not be available for 60 minutes.