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This incident has been resolved

A fix has been deployed and we're monitoring the situation.

This issue has been identified and a fix is being deployed to address the Bad Gateway errors.

A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

This incident has been resolved. Thank you for your patience.

A fix has been implemented and we are monitoring the situation.

Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.

This vendor issue has been resolved. We apologize for any inconvenience.

This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected. We are continuing to monitor.

We are continuing to investigate this issue.

Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.

This issue has been resolved. A small subset of users may need to restart their sync via the dashboard.

A fix for the sync services issue has been implemented and we are monitoring the results.

We have identified the issue with our syncs and are working towards resolution.

We're currently investigating intermittent sync issues on our Calendar and Email Sync products. Updates will be provided as they become available.

This incident has been resolved.

We've received reports of dashboard and side panel latency with our Cirrus Insight product. Services have since been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

This incident has been resolved.

We're receiving reports of dashboard and side panel latency with our Cirrus Insight product. Services have been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

This issue has been resolved. Please contact our support team at https://www.cirrusinsight.com if you happen to encounter any further complications.

A fix has been implemented. The log in and dashboard issues have been resolved. We will continue to monitor. In the event that you're still experiencing issues, please chat with one of our customer support representatives at www.cirrusinsight.com.

We are receiving reports of users unable to log into our current application sidebar and account dashboard at home.cirrusinsight.com. This issue is currently being investigated. Updates will be provided as they're available.

This issue has been resolved. Thank you for your patience.

We're receiving reports of a subset of Cirrus Insight users having issues with the upper tool bar ribbon being corrupted within the Gmail inbox. The Cirrus Insight Team is aware of the issue and actively working on a resolution. Sync and calendar services are not effected. This is simply a UI issue within the Gmail inbox.

This incident has been resolved.

This issue has been identified and corrected. We will continue to monitor further. Apologies for any inconvenience this may have caused.

We are currently experiencing issues with the Cirrus Insight sidebar and dashboard. We're investigating the outage and will provide updates accordingly

This issue has been resolved.

A root cause has been identified and the issue corrected. The application is allowing users to log in without issue. We will continue to monitor.

The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account. The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.

The following issue has been resolved and fix implemented. Issue #: CI-12443 Issue Description: Users are unable to create events in full screen mode or edit existing events with the CI for Google calendar tab enabled NOTE: For this issue, refreshing Cirrus Insight (https://2019.cirrusinsight.com/support/gmail/how-do-i-refresh-cirrus-insight) and reloading the Gmail inbox as well as Google Calendar are required to receive the full update. For any Org who may have disabled CI for Google Calendar in the Org Wide settings, that can now be re-enabled and the above steps taken. Please reach out to our support team using the chat with us button on the bottom left of the page at www.cirrusinsight.com if you are still seeing this issue or have any questions.

The issue has been identified and a fix is being implemented.

Cirrus Insight 2019 Gmail users may have issues saving events in the Google Calendar if the Cirrus Insight Google Tab is enabled (Screenshot: https://a.cl.ly/GGuJxPBx).  Our engineering team is currently investigating the issue.  The workaround is to disable the CI for Google Calendar Tab at the Org Level in the Cirrus Insight Dashboard (dashboard.cirrusinsight.com) (Screenshot: https://a.cl.ly/d5uyxroj). 

Users will need to refresh their Google Calendar Page after the change to ensure the Cirrus Insight Tab is not present in order to save events. We will be sending further status updates. We apologize for the inconvenience.

We are currently investigating this issue.

We've confirmed with our contacts at Microsoft that the issue has been fully remedied. If you or your users find that there are ongoing issues please feel free to contact us at www.cirrusinsight.com.

In the evening hours yesterday, the Cirrus Insight team began noticing issues and slow performance related to Buyer Signals. The team was able to confirm with Microsoft that they are experiencing issues with some of their Azure database services. If you experience issues, please alert the Cirrus Insight team via a live chat at www.cirrusinsight.com. We will update this page as information is provided to us.

This issue has been resolved. No further action should be required by any users. Once again, our sincere apologies for the inconvenience.

We have identified the issue related to errors being generated in our 2019 product and a fix has been deployed. Most Cirrus Insight users are beginning to see improved performance. We will continue to monitor for issues and update accordingly.

We have identified the cause of the error messages and are working towards a quick resolution.

We've established that Outlook users on our 2019 platform are affected by this issue as well.

We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load. Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.

This incident has been resolved.

The service interruptions have been resolved and we’re seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required.

We are continuing to investigate this issue.

Cirrus Insight is experiencing issues impacting the Cirrus Insight '19 side panel and dashboard. The team is working to determine a root cause and resolution. In the meantime, users may experience the following interruptions: -Sidebar log in issues via Gmail -Log in lag to the Cirrus Insight Dashboard -Failed connection to Cirrus Insight error message upon accessing the side panel

This incident has been resolved.

The service interruptions have been resolved and we're seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required.

Salesforce is experiencing service interruptions. Service interruptions with Salesforce could cause users to also experience less than optimal service with Cirrus Insight applications. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers.

Salesforce is experiencing service interruptions. Service interruptions with Salesforce could cause users to also experience less than optimal service with Cirrus Insight applications. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers.

This incident has been resolved. We are not seeing any more effects from the service interruption. If you are still experiencing any issues, please let us know.

We are continuing to investigate this issue.

Salesforce is experiencing a global service interruption due to DNS issues. This issue is also reported to have been the cause of issues among Cirrus Insight users attempting to log in to the app. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers. For continued updates please visit: https://status.salesforce.com/generalmessages/ or trust.salesforce.com

The incident has been resolved. If any users are still seeing the issue, simply closing and reopening Outlook should fix the side panel messaging and return to operational. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented. We apologize for the inconvenience. More updates to follow.

We are currently investigating the issue where Outlook Desktop is showing a notification in the side panel stating Cirrus Insight is having trouble connecting to its servers.

We have released a fix to the Sender/Recipient showing "No" for Gmail users. If you are still seeing the "No" Issue, please refresh Cirrus Insight within the user's personal settings of Cirrus Insight in Gmail. You can access this by going to Settings (wrench icon) > Application > Account Information > Refresh Cirrus Insight. If anyone still has any issues after those steps, please reach back out to Cirrus Insight Support.

A subset of users in Gmail have reported an issue where the sender and recipient are being labeled as "No" when viewing an email. If you select the drop-down within the email it will list the sender and recipient correctly. This is not affecting Email Sync nor Add to Salesforce. We are working on deploying a solution in the near future.

This issue has been resolved.

This outstanding login issue has been addressed and a fix deployed. We will continue to monitor the situation and update accordingly. Thank you for your patience.

We have identified the root of the login issue and are working towards a quick resolution.

A subset of Cirrus Insight users are currently experiencing issues logging into the Application and Account Management Dashboard. We are aware of the issue and are working towards a resolution. We apologize for the inconvenience that this may cause.

This issue has been verified to be resolved. Thank you for your patience.

The Outlook log in issue has been addressed and corrected. We will continue to monitor the situation and update the status accordingly. Once again, we apologize for any inconvenience this may have caused.

We are currently receiving reports that some users are experiencing issues logging in via Outlook. We are investigating the issue and working towards a swift resolution. Apologies for the inconvenience.

This incident has been resolved. Thank you for your patience in this regard.

The Cirrus Insight Engineering team has established the root cause of the ongoing calendaring and error issues, which a subset of users were experiencing. These issues have been addressed and we're seeing stable response times, as well as no further errors. We will continue to monitor the results and update you as required.

We are continuing to investigate this issue.

We're currently receiving reports that our Book Meeting application and Personal Scheduling Pages seem to be experiencing issues. Symptoms include page timeouts when loading and red error messages when saving. Our Engineering team is currently assessing the situation. We will update here as information becomes available. Thank you for your patience.

This incident has been resolved. Thank you for your patience in this regard.

Due to a third party application issue, we are receiving reports that a small subset of users are experiencing intermittent connectivity issues. Symptoms include being unexpectedly logged out of Cirrus Insight, requiring logging in again. We will continue to monitor the situation and provide updates as they become available.

Due to a third party application issue, we are receiving reports that a small subset of users are experiencing intermittent connectivity issues. Symptoms include being unexpectedly logged out of Cirrus Insight, requiring logging in again. We will continue to monitor the situation and provide updates as they become available.

This incident has been resolved. Please reach out to Cirrus Insight Support at http://www.cirrusinsight.com if you experience any further issues with the application. Thank you for your patience in this regard.

A fix has been implemented by the Cirrus Insight Engineering Team, regarding the performance issues that some users experienced earlier today. We will continue to monitor and provide updates as required. If you continue to experience performance issues with the application, please reach out to our support team at http://www.cirrusinsight.com for further assistance. Thank you for your continued usage of Cirrus Insight.

The outstanding issue with the Cirrus Insight application has been identified and we're working towards a resolution across the board. At the current time, application response has improved, but some may still see degraded performance. Thank you for your patience in this regard.

Cirrus Insight is currently experiencing issues with users being able to log in to the application. Users who are currently logged in may see error messages or components failing to fully populate. Please be assured that we're investigating the root of the problem and will continue to provide updates as information becomes available.

We've received notice that the Salesforce Authentication Services and exporting of Reports issue has been resolved by their internal Support Team. Please see here for further information and instructions: https://status.salesforce.com/ In the event that you experience further login issues, our support team is ready to help! You can contact us at www.cirrusinsight.com for assistance.

We've received notice that the Salesforce Authentication Services and exporting of Reports issue has been resolved by their Support Team. Please see here for further information and instructions: https://status.salesforce.com/ Please rest assured knowing that although the all-clear has been issued by Salesforce, Cirrus Insight will continue to monitor the situation and provide updates as required. In the event that you experience further login issues, our support team is ready to help! You can contact us at www.cirrusinsight.com for assistance.

We are continuing to monitor for any further issues.

Cirrus Insight is currently experiencing intermittent login errors due to an outstanding Salesforce issue processing login attempts. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience and will provide updates as they become available.

This incident has been resolved by the Cirrus Insight Engineering team. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

Cirrus Insight is currently experiencing a service disruption with our Cirrus Insight for Google Calendar feature. Users may notice the tab is missing, upon editing an event. Automated syncs are unaffected by this outage. Our Engineering team is working diligently to identify the root cause and implement a solution. We apologize for the inconvenience and will update this status as information becomes available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Cirrus Insight is currently experiencing a service disruption with our Cirrus Insight for Google Calendar feature. Users may notice the tab is missing, upon editing an event. Automated syncs are unaffected by this outage. Our Engineering team is working diligently to identify the root cause and implement a solution. We apologize for the inconvenience and will update this status as information becomes available.

This incident has been resolved by Google and all services are operational within Cirrus Insight. No further action will be required. Thank you for your patience in this regard.

Google has implemented a fix for the calendar issues experienced earlier today. All Cirrus Insight features are now operational. We will continue to monitor the situation and apply updates here as required. Thank you for your patience in this regard.

Google is currently experiencing an issue with their Calendar feature. Users are receiving a 404 Error upon accessing their calendar. As a result, Cirrus Insight users on the Google platform may see degraded performance. See https://www.google.com/appsstatus#hl=en-GB&v=status for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from Google.

Google is currently experiencing an issue with their Calendar feature. Users are receiving a 404 Error upon accessing their calendar. As a result, Cirrus Insight users on the Google platform may see degraded performance. See https://www.google.com/appsstatus#hl=en-GB&v=status for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from Google.

This incident has been resolved.

Salesforce has restored administrators' access to all affected orgs. They are preparing a set of instructions for admins who may need guidance on how to manually restore those permissions. Further information can be found here: https://status.salesforce.com/. Some Cirrus Insight users may continue to see degraded performance until this procedure has been completed.

Some Cirrus Insight users may continue to experience intermittent login and performance issues due to a Salesforce service disruption. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.

Some Cirrus Insight users may continue to experience intermittent login and performance issues due to a Salesforce service disruption. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.

Cirrus Insight is currently experiencing intermittent login issues due to a Salesforce outage. See https://status.salesforce.com/ for further details. We will resolve this incident once we have received confirmation that the issue has been resolved from Salesforce. We apologize for any inconvenience.

This incident has been resolved by the Cirrus Insight Engineering team. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

Cirrus Insight is currently experiencing a service disruption with our Cirrus Insight for Google Calendar feature. Users may notice the tab is missing, upon editing an event. Automated syncs are unaffected by this outage. Our Engineering team is working diligently to identify the root cause and implement a solution. We apologize for the inconvenience and will update this status as information becomes available.

This incident has been resolved.

A fix has been deployed to alleviate the Cirrus Insight and Google Calendar event creation issue. We're monitoring the results and will provide updates as they become available.

Engineering has identified the issue and is currently working towards a resolution. We apologize for the inconvenience and will update this status as information becomes available.

Cirrus Insight is currently experiencing intermittent issues with our calendar features within Google. Upon creating or editing an event, we've found that the calendar will lock up. We're working diligently to find a swift resolution to this issue. We apologize for the inconvenience and will update this status as information becomes available.

This incident has been resolved.

A fix has been deployed to alleviate the Cirrus Insight for Google Calendar tab issue. We're monitoring the results and will provide updates as they become available. We apologize for any inconvenience that this partial outage may have caused.

The root cause of the Cirrus Insight for Google Calendar issue has been identified. We're currently testing a patch to resolve the issue.

Cirrus Insight is currently experiencing intermittent service issues with our Cirrus Insight for Google Calendar feature. Our Calendar Sync feature is still operational and may be used as a temporary workaround. Other platforms are not experiencing issues at this time. We apologize for the inconvenience and will update this status as information becomes available.