Historical record of incidents for Checkr
Report: "Delayed completion of Federal Criminal and County searches during vendor maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Increased turn around time for Criminal Searches during planned maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Connecticut criminal searches experiencing extended turn around times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increased turnaround time for a subset of reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Commercial MVR experiencing extended TAT"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Completion of International reports will be delayed"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increase in turn around time for reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increase in turn around time for reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Delayed completion of Federal Criminal searches"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Elevated errors for a subset of candidate reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Intermittent Elevated Error Rate for International"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Increased turnaround time for County searches due to a vendor outage"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Latency in portions of the PDF reports expect some delay in the PDF generation"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue, in the meantime, the PDF latency will affect the ability to take Adverse Action on reports without the PDF generated
We are currently investigating this issue.
Report: "Increased turnaround time for a subset of reports"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delays in MS TAT on MVR reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Unable to retrieve some reports via the Dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Outage in portions of the API and customer dashboard, delays in report completion"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to retrieve some reports via both the Dashboard and API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Federal criminal searches experiencing intermittent delays; may increase turnaround time for all Criminal searches."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified.
We are currently investigating this issue.
Report: "Domestic criminal checks may be experiencing delays"
Last updateThis incident has been resolved.
This incident has been resolved.
We are currently investigating this issue.
Report: "Increased Turn Around Time for Canada Criminal reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Delayed completion of Federal Criminal searches"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Intermittent errors in the Customer Dashboard"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Increased errors on International reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increased turnaround time for Federal searches due to a vendor outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "International screenings experiencing elevated errors"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delayed completion of North Carolina searches"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Health screening passes are not being delivered"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Candidates are currently not receiving health screening passes that need to be delivered to the lab to complete the screening. Some labs may be able to complete the screening still, but they will have to direct the lab to look up their name.
Report: "Invitation Webhooks delayed for partner accounts"
Last updateThis incident has been resolved.
We are currently experiencing delays with invitation webhooks for Partner Applications; some webhooks may be re-sent to resolve the issue.
Report: "Increased latency delivering Email notifications"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Elevated error rate for a subset of API requests"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increased Turnaround Time for International Screenings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Widespread outages due to security company CrowdStrike"
Last updateThis incident has been resolved.
Criminal Records: Various courts across the US are still experiencing outages with their systems resulting in processing delays. Please visit https://data.checkrstatus.com for up to date information regarding specific court outages. Motor Vehicle: We have confirmed that DMVs systems have recovered and we're continuing to monitor the situation. International Records: The system has fully recovered and this issue is no longer impacting international screenings.
With the widespread outages that occurred with the cybersecurity company CrowdStrike, please expect delays. We are continuing to partner with our researchers across the globe to ensure they are able to complete work as quickly as they can. We are closely monitoring this and will keep you updated. Criminal Records: We have confirmed that various courts across the US are experiencing outages with their systems resulting in processing delays. Motor Vehicle Records: We have confirmed that some DMVs are experiencing outages with their systems, resulting in processing delays. Various DMVs may be impacted. Please visit https://data.checkrstatus.com for up to date information regarding specific state outages. [Monitoring] International Records: The issue impacting International screenings has been resolved and we are currently monitoring system recovery.
We are continuing to monitor the situation related to this issue.
With the widespread outages that occurred with the cybersecurity company CrowdStrike, please expect delays. We are continuing to partner with our researchers across the globe to ensure they are able to complete work as quickly as they can. We are closely monitoring this and will keep you updated. Criminal Records: We have confirmed that some courts, including Los Angeles and Stanislaus, CA, are experiencing outages with their systems resulting in processing delays. Motor Vehicle Records: We have confirmed that some DMVs are experiencing outages with their systems, resulting in processing delays. These DMVs include: Arizona, Delaware, Georgia, Iowa Indiana, Kansas, Tennessee, and Virginia. International Records: All new international screenings created and existing international screenings that require candidate action (i.e. exception flow) will experience delays until source data systems are back online. All existing international screenings that do not have exceptions are receiving status updates and completing as expected.
We are currently investigating this issue.
Report: "Increased Turnaround Time for Reports with Criminal Searches"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Increased Turn Around Time for National Criminal Searches"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Increased Turnaround Time for Reports with Criminal Searches"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Increased Turn Around Time for Federal Criminal searches"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Increased Turn Around Time for Federal Criminal searches
Report: "Increased turn around time on portion of reports with SSN traces and Criminal screenings"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Report: "Increased turn around time for Federal Criminal Searches and Federal District Searches"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Increased turn around time on report completion"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Federal Criminal Searches Delayed for Maintenance"
Last updateThis incident has been resolved.
One of our Vendors is undergoing maintenance which will delay reports with Federal searches
Report: "Delay in report PDF generation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Elevated error rate for API requests"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Increased latency for responses to a subset of API calls"
Last updateThis incident has been resolved
We are still monitoring for any additional issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue
Report: "Delay in password reset emails sending"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Rapidcourt Federal Criminal Searches Delayed"
Last updateThis incident has been resolved.
We are continuing to monitor report completion for federal criminal searches (Rapidcourt).
Responses returning as of 15 minutes ago.
Starting around 5:45PM (ET), federal criminal searches experienced a temporary delay in report completion. Our engineers are actively investigating this issue.
Report: "Intermittent loading issues occurring in the Checkr Apply Flow"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Slight increase in TAT on some report completion"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Integration errors"
Last updateThis incident has been resolved and services restored.
Services have been restored and Background checks are processing again. We are actively monitoring the systems.
We are continuing to investigate this issue.
Our enterprise integration with iCIMS is experiencing an outage and our engineering teams are working with the third party services to resolve.
Report: "Internal Error when accessing Payment & Billing tab"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Report upgrades failing due to validation errors"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Issues creating reports with employment and education screenings via Checkr Dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.