Chatfuel

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Historical record of incidents for Chatfuel

Report: "ChatGPT and Fuely AI plugins - Elevated error rates"

Last update
investigating

OpenAI is having worldwide issues with ChatGPT. This is affecting our ChatGPT and Fuely AI plugins. We are waiting for OpenAI to resolve the problem on their end. The original report can be found here: https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3

Report: "Dashboard is currently down"

Last update
investigating

We are investigating an issue where the Dashboard (https://dashboard.chatfuel.com) and bots may not load for users.

Report: "Facebook bots: Users might not appear on People Tab"

Last update
resolved

This incident has been resolved.

identified

We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.

identified

Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.

Report: "Panel: Fuely AI answers may be sent with a delay"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

This issue is only affecting Panel (https://panel.chatfuel.com), and only through "Fuely AI" mode. Flowbuilder mode is not affected.

investigating

We are currently investigating an issue where AI answers may be sent with a delay.

Report: "[Facebook issue] Recurring notifications are not working"

Last update
resolved

This incident has been resolved.

investigating

Meta is currently experiencing issues impacting Recurring notifications on Facebook, they are not working and new broadcasts can't be send. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.

Report: "Panel outage"

Last update
resolved

This incident has been resolved. Live Chat notifications should be fixed by the end of this week. Contact support if you still have any issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented. For now, the Live Chat notifications are disabled due to performance issues, but we are working on resolving this issue as soon as possible.

investigating

We are currently investigating an issue where our Panel (https://panel.chatfuel.com - not to be confused with Dashboard) is down.

Report: "Meta issue: Facebook and Instagram messages may not be sent"

Last update
resolved

This incident has been resolved.

investigating

Meta is having issues processing messages on their end. It affects Facebook and Instagram bots for now. We are waiting on Meta to resolve it on their end. You can see more reports here: https://downdetector.com/status/facebook/

Report: "Some bots are either not receiving messages or experiencing delays due to a disruption on WhatsApp's end."

Last update
resolved

This incident has been resolved.

monitoring

We are actively looking into this issue.

Report: "People Tab may be out of date"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.

Report: "Facebook issue - Messaging Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Meta is currently experiencing some issues on their end and we are seeing some messages getting delayed up to 2 minutes. We will provide updates here as soon as possible as we wait for the Meta team to resolve the issue on their end. https://downdetector.com/status/facebook/

Report: "[Facebook issue] M.me referral link(Bot link) is not working"

Last update
resolved

This incident has been resolved.

investigating

Meta is currently experiencing issues impacting Bot link Entry point, it's not functioning at all. Our team has already notified Meta about this issue, we will promptly provide any updates as they become available.

Report: "OpenAI: ChatGPT is currently facing issues."

Last update
resolved

This incident has been resolved.

identified

From OpenAI: "We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.", you can follow the original report here: https://status.openai.com/incidents/ctrsv3lwd797

Report: "Meta issue: WhatsApp, Facebook, and Instagram are experiencing stability issues"

Last update
resolved

This incident has been resolved.

identified

Meta addressed the issue and they are currently working on it: https://metastatus.com/whatsapp-business-api

investigating

Meta services are currently experiencing instability, impacting the functionality of WhatsApp, Facebook, and Instagram bots. We are awaiting resolution of these stability issues by Meta on their side.

Report: "Bot engine outage, bots can't send messages"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Partial dashboard outage"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Meta issue - Instagram bots may not work"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with the Instagram API, which is affecting our service from both sending and receiving messages. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.

Report: "Dashboard partial outage and bots may be slow to respond"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon.

identified

The issue has been identified and a fix is being implemented.

investigating

We are still working on a resolution for the issue where the Dashboard may not work for some users. Bots may also be slow to respond in the meantime.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Possible sequence triggering delays"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Our automated systems have detected that sequence triggering may take longer than usual. We are currently investigating and will provide further updates as they become available.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Possible sequence triggering delays"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected that sequence triggering may take longer than usual. We are currently investigating and will provide further updates as they become available.

Report: "Bots may be slow to respond"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Dashboard partial outage and bots may be slow to respond"

Last update
resolved

This incident has been closed, however we still have issues, which you can follow here: https://status.chatfuel.com/incidents/gdy4bbm09tn0

investigating

We are aware of an issue where the Dashboard may not work for some users. Bots may also be slow to respond in the meantime. We are already investigating it further.

investigating

Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Report: "Instagram bots may not receive or reply to messages"

Last update
resolved

This incident has been resolved.

identified

We are still waiting on Meta to provide updates regarding this issue. For now, it seems to be affecting a portion of Instagram Direct messages. If you are affected, you can subscribe to updates here and wait for a resolution from Meta. We will keep you informed.

investigating

We are currently investigating an issue where Instagram bots are not working across the platform. We will update here as soon as possible on this.

Report: "Meta issue: m.me bot links may not work as expected"

Last update
resolved

The incident seem to have been resolved. There was no update from Meta yet, but it seems to be working on our internal tests. We will reopen this report if needed.

investigating

Meta has an ongoing issue where https://m.me links may not work as expected on desktop and mobile devices. The user is redirected to the correct bot, but not to the correct Flow. We're waiting for Meta to resolve the problem on their end. You can follow the direct report here: https://developers.facebook.com/support/bugs/1771354900339575/

Report: "Dashboard is currently down"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are investigating an issue where the Dashboard and bots may not load for users.

Report: "Dashboard login and message deliverability issues"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating an issue on our platform. Login and message deliverability are affected for now.

Report: "People Tab may be out of date"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.

Report: "Bots may not be responsive"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The bots are not responding, and users not being able to send out broadcasts , automation and messages in Live chat. We are currently investigating and will provide an update as soon as we have one.

Report: "Meta issue - WhatsApp bots may not work"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Meta team addressed the issue and they're currently working on a resolution, you can check it directly here: https://metastatus.com/whatsapp-business-api We will update it here once it's resolved.

investigating

We are currently receiving several reports that WhatsApp bots are down, and we can confirm that Meta API is not sending us data. It seems to be a widespread issue with WhatsApp users, not only bots. You can also check regular users reports here: https://downdetector.sg/status/whatsapp/ We are waiting for Meta to address and resolve the issue.

Report: "Meta issue: Private reply messages are affected on Instagram"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The issue affects Instagram Comment reply, private messages may not reach the customers. You may see Unknown user in the Live chat.

Report: "Facebook, Instagram, WhatsApp are down"

Last update
resolved

This incident has been resolved.

investigating

It appears to be a global issue, and we are currently monitoring the situation on the following website: https://downdetector.com/

Report: "Service degradation in ChatGPT"

Last update
resolved

This incident has been resolved.

investigating

Open AI is currently investigating degraded service in ChatGPT, where pages load slower than normal, potentially impacting all users.

Report: "OpenAI issue: Major Outage across ChatGPT and API"

Last update
resolved

This incident has been resolved.

monitoring

New update by OpenAI: "A fix has been implemented and we are gradually seeing the services recover. We are currently monitoring the situation."

identified

As reported by OpenAI: "We've identified an issue resulting in high error rates across the API and ChatGPT, and we are working on remediation.", we're waiting for their update.

Report: "Some URL buttons may get an invalid certificate error"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results. All links should work fine, no need to recreate them.

investigating

We are currently investigating an issue where buttons leading to external URLs will display an "ERR_CERT_DATE_INVALID" warning message.

Report: "Possible dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "[Facebook issue] M.me referral link(Bot link) is not working"

Last update
resolved

This incident has been resolved.

investigating

Meta is currently experiencing issues impacting Bot link Entry point. Please subscribe to this report on the public portal: https://developers.facebook.com/support/bugs/2552403768241375/?join_id=f3d49bd4ac5ffac

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "ChatGPT plugin may not work for some user as expected"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating the issue.

Report: "Dashboard may not work"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue where the Chatfuel Dashboard may not load. We will keep you updated through this incident report.

Report: "Possible Dashboard issues"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Report: "Meta issue: Permissions might be lost and couldn't be updated"

Last update
resolved

This incident has been resolved.

investigating

It looks like the bug hasn't been resolved. We're waiting for Facebook to investigate and resolve this issue. For now, permissions couldn't be updated. You can track the resolution here: https://developers.facebook.com/support/bugs/780004130341035/?join_id=f260882ed636bd

Report: "Possible sequence triggering delays"

Last update
resolved

This incident has been resolved.

investigating

Our automated systems have detected that sequence triggering may take longer than usual. We are currently investigating and will provide further updates as they become available.