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Last checked 2025-06-14T13:03:48.740Z from ChatBot's official status page

Historical record of incidents for ChatBot

Jun 10, 2025

Report: "Elevated AI Assist errors"

Last update 2025-06-10T10:18:23.386Z

investigating2025-06-10T10:18:23.383Z

We're receiving reports about issues with generating responses using AI Assist. We're currently looking into this issue.

May 27, 2025

Report: "LiveChat and HelpDesk integration issues"

Last update 2025-05-27T15:52:23.766Z

resolved2025-05-27T15:52:23.747Z

This incident has been resolved.

monitoring2025-05-27T15:36:40.027Z

A fix has been implemented and we are monitoring the results.

identified2025-05-27T10:47:33.003Z

The issue has been identified and a fix is being implemented.

investigating2025-05-27T10:16:33.069Z

We are getting reports regarding issues with LiveChat and HelpDesk API. Chatbots integrated with LiveChat and/or HelpDesk may not work correctly. The issue is being investigated. For more information, please visit: https://status.livechat.com/incidents/dvlbhnmxdbwl

Report: "LiveChat and HelpDesk integration issues"

Last update 2025-05-27T12:16:00.000Z

Investigating2025-05-27T12:16:00.000Z

We are getting reports regarding issues with LiveChat and HelpDesk API. Chatbots integrated with LiveChat and/or HelpDesk may not work correctly. The issue is being investigated.For more information, please visit: https://status.livechat.com/incidents/dvlbhnmxdbwl

Mar 25, 2025

Report: "Issues with AI Knowledge Sources & Training management"

Last update 2025-03-25T16:34:00.000Z

Resolved2025-03-25T16:34:00.000Z

This incident has been resolved.

Monitoring2025-03-25T16:24:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-03-25T16:09:00.000Z

We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.

Report: "Issues with AI Knowledge Sources & Training management"

Last update 2025-03-25T14:34:14.854Z

resolved2025-03-25T14:34:14.832Z

This incident has been resolved.

monitoring2025-03-25T14:24:11.832Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-25T14:09:07.000Z

We are receiving reports about difficulties with adding, refreshing, and removing AI knowledge sources & Training phrases. Our team is currently investigating this issue.

Aug 8, 2024

Report: "Agent app issue"

Last update 2024-08-08T20:00:56.656Z

resolved2024-08-08T20:00:56.641Z

This incident has been resolved.

monitoring2024-08-08T19:36:37.695Z

A fix has been implemented and we are monitoring the results.

identified2024-08-08T19:17:51.000Z

We are continuing to work on a fix for this issue. Issue is impacting web application access and LiveChat integration.

identified2024-08-08T18:45:51.277Z

The issue has been identified and a fix is being implemented.

May 5, 2024

Report: "LiveChat Integration Issues"

Last update 2024-05-05T17:31:47.253Z

resolved2024-05-05T17:31:47.236Z

Most licenses are no longer affected by the issue after the implemented fix. A small group of customers can still experience temporary issues. For more detailed updates, please follow the issue on the LiveChat's Status Page: https://status.livechat.com/incidents/fwtc31twz0sr

monitoring2024-05-05T13:26:58.101Z

A fix has been implemented and we are monitoring the results.

identified2024-05-05T11:52:54.680Z

We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has identified the issue and a fix is being implemented. For more information and live status updates, please visit: https://status.livechat.com/incidents/fwtc31twz0sr

May 1, 2024

Report: "LiveChat Integration Issues"

Last update 2024-05-01T17:08:21.665Z

resolved2024-05-01T17:08:21.650Z

This incident has been resolved.

monitoring2024-05-01T16:31:54.620Z

We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has implemented the fix and is monitoring the results. For more information and live status updates, please visit: https://status.livechat.com/incidents/zmf99q8bmdkh

Feb 27, 2024

Report: "LiveChat Integration Issues"

Last update 2024-02-27T19:25:10.006Z

resolved2024-02-27T19:25:09.992Z

This incident has been resolved.

monitoring2024-02-27T18:52:36.588Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-27T16:42:16.885Z

We are getting reports regarding issues with LiveChat API. Chatbots integrated with LiveChat may not work correctly. The issue is being investigated. For more information, please visit: https://status.livechat.com/incidents/435sdpp9sky0

Dec 17, 2023

Report: "Network issues"

Last update 2023-12-17T07:08:50.182Z

resolved2023-12-17T02:20:00.000Z

The incident has been resolved.

Report: "Network issues"

Last update 2023-12-17T07:08:38.215Z

resolved2023-12-17T01:20:00.000Z

We are currently investigating this issue.

Nov 12, 2023

Report: "Performance issues"

Last update 2023-11-12T07:52:55.718Z

resolved2023-11-12T06:30:00.000Z

We encountered an issue with our bots at 7:30 am CET, which prevented them from answering customer questions using AI Knowledge. Both AI Assist and Training features were affected by this problem. After identifying the root cause of the issue, we promptly released a fix, which resolved the problem at 8:30 am CET.

Aug 31, 2023

Report: "Issues with bots performance"

Last update 2023-08-31T08:38:41.488Z

resolved2023-08-31T08:38:41.475Z

This incident has been resolved.

monitoring2023-08-31T07:43:21.494Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-31T07:09:03.882Z

We have reports of delays on bots services. We are currently investigating the issue

Aug 11, 2023

Report: "LiveChat integration issues"

Last update 2023-08-11T18:08:43.618Z

resolved2023-08-11T18:08:43.604Z

This incident has been resolved.

investigating2023-08-11T16:28:08.013Z

We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated. For more information, please visit: https://status.livechat.com/incidents/fd23zvpgh1z0

May 8, 2023

Report: "LiveChat integration issues"

Last update 2023-05-08T15:02:58.178Z

resolved2023-05-08T15:02:58.162Z

This incident has been resolved.

monitoring2023-05-08T14:45:41.081Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-08T14:18:20.045Z

Sep 13, 2022

Report: "LiveChat integration issues"

Last update 2022-09-13T12:06:43.827Z

resolved2022-09-13T12:06:43.810Z

This incident has been resolved.

investigating2022-09-13T11:13:13.411Z

Jun 6, 2022

Report: "LiveChat integration issues"

Last update 2022-06-06T08:10:46.035Z

resolved2022-06-06T08:10:46.021Z

This incident has been resolved.

monitoring2022-06-06T07:57:14.082Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-06T07:25:21.000Z

We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The problem is being investigated.

Apr 22, 2022

Report: "LiveChat & HelpDesk integration issues"

Last update 2022-04-22T14:57:33.743Z

resolved2022-04-22T14:57:33.727Z

This incident has been resolved.

monitoring2022-04-22T14:33:39.971Z

We are continuing to monitor for any further issues.

monitoring2022-04-22T14:17:01.195Z

A fix has been implemented and we are monitoring the results.

investigating2022-04-22T13:31:31.346Z

We are getting reports of issues with the LiveChat & HelpDesk integration. Bots integrated with LiveChat or HelpDesk may not work correctly. The issue is being investigated. For more information, please visit: https://status.livechat.com/

Mar 15, 2022

Report: "LiveChat integration issues"

Last update 2022-03-15T10:37:04.570Z

resolved2022-03-15T10:37:04.553Z

This incident has been resolved.

monitoring2022-03-15T10:15:52.079Z

A fix has been implemented and we are monitoring the results.

investigating2022-03-15T09:10:12.530Z

Feb 25, 2022

Report: "LiveChat integration issues"

Last update 2022-02-25T17:28:28.571Z

resolved2022-02-25T17:28:28.557Z

This incident has been resolved.

monitoring2022-02-25T16:36:08.978Z

A fix has been implemented and we are monitoring the results.

identified2022-02-25T15:11:25.537Z

The issue has been identified and a fix is being implemented.

investigating2022-02-25T14:28:54.742Z

Feb 24, 2022

Report: "LiveChat integration issues"

Last update 2022-02-24T18:36:33.137Z

resolved2022-02-24T18:36:33.122Z

This incident has been resolved.

monitoring2022-02-24T17:48:39.327Z

We are continuing to monitor for any further issues.

monitoring2022-02-24T17:45:34.482Z

A fix has been implemented and we are monitoring the results.

identified2022-02-24T16:41:02.167Z

The issue has been identified and a fix is being implemented.

investigating2022-02-24T16:05:28.086Z

We are getting reports of issues with the LiveChat application. Bots integrated with LiveChat may not work properly. The issue is being investigated. For more information, please visit: https://status.livechat.com/

Sep 23, 2021

Report: "Problems with creating new accounts and managing subscription"

Last update 2021-09-23T10:00:51.941Z

resolved2021-09-23T10:00:51.928Z

This incident has been resolved.

monitoring2021-09-23T09:14:47.604Z

A fix has been implemented and we are monitoring the results.

identified2021-09-23T09:08:26.185Z

We identified a problem with one of our subprocessors. Customers may be temporarily unable to create new accounts and manage their subscriptions. We're monitoring this situation, and we'll update our customers as soon as we get further information from our subprocessor.

Jul 23, 2021

Report: "LiveChat integration issues"

Last update 2021-07-23T07:58:05.249Z

resolved2021-07-22T15:00:00.000Z

There was a 1-hour service interruption with the LiveChat integration. The issue has been identified at 3:00 PM GMT as an outage of one of our sub-processors responsible for our CDNs, Akamai. As soon as we identified the issue, we contacted the LiveChat team that implemented a fix. The incident was resolved at 4:00 PM GMT. Other integrations were not affected.

Mar 4, 2021

Report: "LiveChat integration issues"

Last update 2021-03-04T16:26:44.521Z

resolved2021-03-04T16:26:44.503Z

This incident has been resolved.

monitoring2021-03-04T16:21:42.359Z

The fix has been implemented, Agent's Application is back operational. Our Team continues to monitor the situation. For live updates regarding this issue, please follow: https://status.livechat.com/

identified2021-03-04T15:03:42.696Z

At 2:05 PM GMT, we noticed an increased number of timeouts in our integration with LiveChat. This integration may be temporarily unavailable. For live updates regarding this issue, please follow: https://status.livechat.com/

Feb 23, 2021

Report: "Service degradation"

Last update 2021-02-23T11:28:14.301Z

resolved2021-02-22T16:50:00.000Z

Around 4:50 PM GMT, our Administrators noticed increased traffic on our servers. After a quick investigation, at 5:00 PM GMT, we attempted to post a first fix for the identified issue, which partially solved the problem. However, we had to continue working on it to eliminate the remaining difficulties experienced by our customers. Following the first fix, a second one has been posted around 5:05 PM GMT. The last fix has been posted at 5:15 PM GMT, resolving the issue at 5:18 PM GMT.

Feb 11, 2021

Report: "Issue with subscription page (subprocessor issue)"

Last update 2021-02-11T09:47:49.588Z

resolved2021-02-11T08:00:00.000Z

We identified an issue with one of our subprocessors, which caused issues with accessing subscription pages. The incident has been resolved on 10:00 AM CET.

Feb 9, 2021

Report: "Network connection issues"

Last update 2021-02-09T08:24:09.644Z

resolved2021-02-08T20:53:56.000Z

This incident has been resolved.

monitoring2021-02-08T20:52:27.000Z

The network returned to normal operation.

identified2021-02-08T20:48:41.000Z

Our dashboard is experiencing degraded performance due to the service provider’s network problems.

Feb 8, 2021

Report: "Degraded performance of Application and API"

Last update 2021-02-08T15:27:13.492Z

resolved2021-02-08T15:19:43.000Z

This incident has been resolved.

monitoring2021-02-08T15:15:55.000Z

A fix has been implemented and we are monitoring the results.

identified2021-02-08T15:09:30.000Z

Our dashboard is experiencing degraded performance. Our team is currently working on resolving the issue to bring back the full functionality of the app.

Feb 4, 2021

Report: "Degraded performance of the API service"

Last update 2021-02-04T20:43:18.238Z

resolved2021-02-04T20:15:00.000Z

At 8:00 PM GMT, we noticed an increased response time in our API service. We continue to monitor this situation. The issue has been resolved around 8:15 PM GMT.

Feb 1, 2021

Report: "Degraded performance of Application and API"

Last update 2021-02-01T21:08:57.034Z

resolved2021-02-01T21:08:57.022Z

This incident has been resolved.

monitoring2021-02-01T20:40:35.107Z

A fix has been implemented and we are monitoring the results.

identified2021-02-01T20:30:46.803Z

The issue has been identified and a fix is being implemented.

investigating2021-02-01T20:16:07.913Z

Our dashboard is experiencing degraded performance. Our team is currently working on resolving the issue to bring back the full functionality of the app.

Jan 26, 2021

Report: "LiveChat integration issues"

Last update 2021-01-26T07:42:40.539Z

resolved2021-01-25T16:25:02.000Z

This incident has been resolved.

monitoring2021-01-25T14:51:00.542Z

A fix has been implemented and we are monitoring the results.

identified2021-01-25T14:36:04.325Z

The issue has been identified and a fix is being implemented.

investigating2021-01-25T14:33:54.373Z

We are continuing to investigate this issue.

investigating2021-01-25T13:20:44.000Z

At 2:20 PM CET, we noticed an increased response time in our integration with LiveChat. Some bots used in this integration may respond with a delay. For live updates regarding this issue, please follow: https://status.livechat.com/

Jan 18, 2021

Report: "Issues with ChatBot application"

Last update 2021-01-18T10:33:32.692Z

resolved2021-01-18T10:33:32.676Z

This incident has been resolved.

monitoring2021-01-18T10:03:41.560Z

A fix has been implemented and we are monitoring the results.

Dec 29, 2020

Report: "Server connection issues"

Last update 2020-12-29T11:24:49.432Z

resolved2020-12-28T18:55:00.000Z

We've been informed about the outage in our service provider datacenter at 7:20 PM CET. At that time, our application was unavailable for about 35 minutes, until 7:55 PM CET. After that time, all our services were available once again.

Report: "Performance issues"

Last update 2020-12-29T11:16:55.722Z

resolved2020-12-28T17:50:00.000Z

We've noticed performance issues on our servers, causing slow app loading and delays in the bot responses at 6:30 PM CET. The fix has been posted, and the issue has been resolved after 20 minutes, around 6:50 PM CET.

Dec 7, 2020

Report: "LiveChat integration issues"

Last update 2020-12-07T10:55:18.571Z

resolved2020-12-07T08:30:00.000Z

At 9:30 AM CET, we noticed an increased response time in our integration with the LiveChat product. Some bots used in this integration could respond with a delay. At 11:30 AM CET, we got a confirmation from the LiveChat team that the issue has been resolved on their side.

Nov 23, 2020

Report: "LiveChat integration issues"

Last update 2020-11-23T09:08:54.690Z

resolved2020-11-23T09:08:54.678Z

This incident has been resolved.

monitoring2020-11-23T08:20:05.000Z

We are getting reports of issues with the LiveChat application. A fix has been implemented and we are monitoring the results. For more information, please visit: https://status.livechat.com/

Nov 9, 2020

Report: "LiveChat integration issues"

Last update 2020-11-09T15:07:57.945Z

resolved2020-11-09T15:07:57.930Z

This incident has been resolved.

monitoring2020-11-09T14:51:01.716Z

A fix has been implemented and we are monitoring the results.

identified2020-11-09T14:41:55.241Z

The issue has been identified and a fix is being implemented.

investigating2020-11-09T14:24:19.000Z

Oct 13, 2020

Report: "LiveChat integration issues"

Last update 2020-10-13T08:14:29.514Z

resolved2020-10-13T08:14:29.501Z

This incident has been resolved.

monitoring2020-10-13T07:52:42.023Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-13T07:11:13.977Z

We are getting reports of issues with the LiveChat application. Bots integrated with LiveChat may not work properly. The issue is being investigated.

Aug 21, 2020

Report: "Issue with LiveChat integration"

Last update 2020-08-21T13:38:28.109Z

resolved2020-08-21T13:38:28.092Z

This incident has been resolved.

monitoring2020-08-21T13:26:31.472Z

A fix has been implemented and we are monitoring the results.

investigating2020-08-21T13:04:01.154Z

We are getting reports of issues with LiveChat application. Bots integrated with LiveChat may not work properly. The issue is being investigated. For more information, please visit: https://status.livechatinc.com/

Apr 13, 2020

Report: "Database issue"

Last update 2020-04-13T20:12:53.902Z

resolved2020-04-13T20:12:53.877Z

This incident has been resolved.

monitoring2020-04-13T17:54:22.000Z

The database is responding once again. The application and other components are operational. We are continuing to monitor for any further issues.

monitoring2020-04-13T17:44:49.265Z

A fix has been implemented and we are monitoring the results.

identified2020-04-13T17:34:24.778Z

The issue has been identified and a fix is being implemented.

investigating2020-04-13T17:26:56.783Z

We've noticed a problem with our database, there might be problems with logging into the application or using its components. Our team is investigating the issue.

Feb 6, 2020

Report: "LiveChat integration issue"

Last update 2020-02-06T10:04:37.663Z

resolved2020-02-06T09:30:00.000Z

There was a 15-minute service interruption for the customers using LiveChat integration. As soon as we identified the issue, we contacted the LiveChat team that implemented a fix. The problem was removed. Other integrations were not affected.

Jul 11, 2019

Report: "Service Interruption"

Last update 2019-07-11T14:37:07.929Z

resolved2019-07-10T19:44:26.995Z

We're glad to report that the issue is now resolved! We apologize for any inconveniences that you have experienced.

identified2019-07-10T19:30:00.000Z

We've identified the issue and implemented a hotfix.