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ChartHop is currently Operational

Last checked 2025-06-14T13:23:57.351Z from ChartHop's official status page

Historical record of incidents for ChartHop

Jun 4, 2025

Report: "ChartHop is slow to load"

Last update 2025-06-04T16:41:23.837Z

resolved2025-06-04T16:41:23.821Z

This incident has been resolved.

monitoring2025-06-04T16:13:16.366Z

A fix has been implemented and we are monitoring the results.

identified2025-06-04T15:30:41.000Z

The issue has been identified and a fix is being implemented.

investigating2025-06-04T14:56:03.727Z

Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.

Report: "ChartHop is slow to load"

Last update 2025-06-04T14:56:00.000Z

Investigating2025-06-04T14:56:00.000Z

Users report that ChartHop is slow to load, sitting on the "loading bunny" screen for an extended time.

Mar 28, 2025

Report: "ChartHop app is not loading for some users"

Last update 2025-03-28T20:33:29.868Z

resolved2025-03-28T20:33:29.854Z

This incident has been resolved.

monitoring2025-03-28T18:21:36.423Z

The update has been fully deployed, and we are monitoring for any remaining impacts.

identified2025-03-28T17:40:47.583Z

An update is being deployed to address the issue and resolve service for the remaining impacted users.

identified2025-03-28T16:26:35.000Z

Some ChartHop users are unable to use the ChartHop application at this time and getting either a blank page or a failure to load. We have identified the issue and working to restore service.

Feb 10, 2025

Report: "User interface unavailable"

Last update 2025-02-10T17:18:04.543Z

resolved2025-02-10T17:04:12.983Z

This incident has been resolved.

monitoring2025-02-10T16:48:25.162Z

A fix has been implemented and we are monitoring the results.

identified2025-02-10T16:24:39.000Z

We have been made aware that some customers are unable to open the ChartHop user interface. We have identified the issue and a fix is being deploy. ChartHOP API and integrations is unaffected.

Apr 26, 2024

Report: "Reports slow"

Last update 2024-04-26T22:14:01.417Z

resolved2024-04-26T22:14:01.402Z

This incident has been resolved.

monitoring2024-04-26T21:02:08.712Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-26T20:36:45.647Z

We are currently investigating a performance degradation for some dashboards and reports. There are no known impacts outside of dashboards and reports.

Apr 19, 2024

Report: "Severe Performance Degradation"

Last update 2024-04-19T19:44:50.599Z

resolved2024-04-19T19:44:50.582Z

This incident has been resolved.

monitoring2024-04-19T15:50:44.793Z

A fix has been implemented and we are monitoring the results.

identified2024-04-19T15:49:43.138Z

We are continuing to work on a fix for this issue.

identified2024-04-19T14:49:54.015Z

We are continuing to work on a fix for this issue.

identified2024-04-19T13:54:26.245Z

We are continuing to work on a fix for this issue.

identified2024-04-19T13:42:23.950Z

We're experiencing intermittent but severe performance degradation across the platform.

Apr 9, 2024

Report: "Degraded performance"

Last update 2024-04-09T19:54:01.600Z

resolved2024-04-09T19:54:01.587Z

This incident has been resolved.

monitoring2024-04-09T19:53:40.204Z

We are continuing to monitor for any further issues.

monitoring2024-04-09T19:19:15.972Z

A fix has been implemented and we are monitoring the results.

identified2024-04-09T18:22:30.928Z

The issue has been identified and a fix is being implemented.

investigating2024-04-09T18:22:11.760Z

ChartHop Engineering is investigating degraded performance in the ChartHop API that is impacting the user interface. A solution has already been identified and is in process of testing and deployment to our fleet.

Sep 29, 2023

Report: "Compensation Reviews are not loading"

Last update 2023-09-29T18:06:55.670Z

resolved2023-09-28T16:30:10.000Z

This incident has been resolved.

monitoring2023-09-28T15:59:28.374Z

A fix has been implemented and we are monitoring the results.

identified2023-09-28T15:27:59.000Z

We've identified some additional issues impacting the preview and testing of Compensation Reviews. Additional work is in progress.

monitoring2023-09-28T15:26:12.875Z

We are continuing to monitor for any further issues.

monitoring2023-09-28T14:57:50.000Z

A fix has been deployed and we are monitoring the situation.

identified2023-09-28T14:06:01.000Z

The Compensation Review API endpoints and UI elements are currently erroring out. The team has investigated and identified the cause and is working to deploy a fix.

Jul 18, 2023

Report: "ChartHop Dashboard occasional failures"

Last update 2023-07-18T20:22:34.332Z

resolved2023-07-18T20:22:20.222Z

No new CloudFront errors have been reported.

monitoring2023-07-18T17:19:42.503Z

CloudFront errors appear to have stabilized and we are not seeing continued errors accessing the ChartHop Dashboard at this time.

identified2023-07-18T17:07:18.339Z

The ChartHop Dashboard is occasionally failing to load with various error messages from AWS' CloudFront service. This appears to be an AWS issue as being reported by multiple services on Twitter and other sources. ChartHop has reached out to AWS for assistance and status.

May 2, 2023

Report: "Reports service experiencing delays"

Last update 2023-05-02T16:53:16.937Z

resolved2023-05-02T16:45:18.848Z

This incident has been resolved.

monitoring2023-05-02T16:40:16.600Z

Reports are now working again.

identified2023-05-02T16:21:31.031Z

We are currently experiencing slowness when generating reports. We have identified the issue and are working to resolve this.

Mar 20, 2023

Report: "Band pages are not loading"

Last update 2023-03-20T14:35:00.492Z

resolved2023-03-20T14:35:00.466Z

We have resolved the issue, and Bands pages are now rendering.

identified2023-03-20T13:57:54.923Z

We have identified the issue, and a fix is being rolled out.

investigating2023-03-20T13:53:48.976Z

We are continuing to investigate this issue.

investigating2023-03-20T13:53:38.162Z

Currently, our Band pages are not loading. The team is investigating and will update you shortly.

Mar 2, 2023

Report: "API failures in all regions (US, Europe, and India)"

Last update 2023-03-02T17:39:07.475Z

resolved2023-03-02T17:39:07.459Z

This incident has been resolved.

monitoring2023-03-02T16:39:57.401Z

We are continuing to monitor for any further issues.

monitoring2023-03-02T16:39:03.069Z

A fix has been implemented and we are monitoring the results.

identified2023-03-02T16:14:23.769Z

Engineering has identified the root cause of the performance degradation and a fix is in process.

investigating2023-03-02T16:10:27.000Z

We are seeing degraded performance on our API servers, leading to occasional errors seen in the User Interface. Engineering is investigating.

Jan 4, 2023

Report: "Degraded performance for report generation."

Last update 2023-01-04T04:19:35.973Z

resolved2023-01-04T04:19:35.959Z

This incident has been resolved.

monitoring2023-01-03T23:24:26.530Z

We have implemented a fix and are monitoring the system.

identified2023-01-03T22:51:32.770Z

We are experiencing slowness in report generation. The investigation is ongoing, and we hope to have this resolved shortly.

Nov 9, 2022

Report: "UI failing to load"

Last update 2022-11-09T20:30:14.079Z

postmortem2022-11-09T20:18:33.682Z

# Summary An upgrade to a third-party component contained an unexpected additional header value. The header value was not accepted by our API servers leading to a [CORS](https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS) error. # Details One of our third-party javascript components introduced support for the [baggage](https://www.w3.org/TR/baggage/) HTTP header. The header was not accepted by our cross-origin allowed headers policy and the Access Control headers were not returned to prevent potential security issues. Browsers rejected the API request from the UI due to the lack of Access Control headers. # Impact The UI was inaccessible to all customers during this outage. API requests were still working and data was still ingested into the system \(e.g. Payroll, ATS, and Equity.\)

resolved2022-11-09T17:40:38.000Z

UI failing to render for all customers

Feb 1, 2022

Report: "Degraded Performance"

Last update 2022-02-01T18:59:56.590Z

resolved2022-01-13T17:43:00.000Z

Summary On Thursday, January 13th, 2022 between 12:43 PM EST to 6:16 PM EST, several areas of the ChartHop platform was experiencing significant slowdowns due to a high volume of traffic in the database. Impact The impact was slowness and inability to use the platform its full functionality for approximately 5.5 hours. Resolution ChartHop’s DevOps teams increased the size of the server to process the backup traffic which restored the full functionality of the platform. Steps of prevention Install more indexes that will prevent future traffic issues on our servers. Additionally, introduce roadmap items on the data model to reduce reliance on specific servers to further improve performance.