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Certain is currently Operational

Last checked 2025-06-14T13:28:49.906Z from Certain's official status page

Historical record of incidents for Certain

Jun 1, 2025

Report: "5.31.2025 - Scheduled Maintenance"

Last update 2025-06-01T04:00:00.000Z

In progress2025-06-01T04:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-31T07:00:00.000Z

On Saturday, May 31st, 2025, we will exercise our regularly scheduled maintenance window between 9:00 PM and 12:00 AM PT to perform maintenance on our production and pre-production/VTE environments. During this time, the admin application and attendee registration forms will experience service disruptions lasting up to 4 minutes total. Touchpoint will not be affected by this scheduled maintenance.If you have any questions, please reach out to help@certain.com.

May 11, 2025

Report: "5.10.2025 - Scheduled Maintenance"

Last update 2025-05-11T02:00:00.000Z

Scheduled2025-05-11T05:00:00.000Z

On Saturday, May 10th, 2025 we will be exercising our regularly scheduled maintenance window between 9:00PM and 12:00AM PT to perform maintenance on our production environments. During this time, the admin application and attendee registration forms will experience service disruptions lasting up to 4 minutes total. If you have any questions, please reach out to help@certain.com.

In progress2025-05-11T02:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 31, 2025

Report: "Performance disruption/degradation affecting UI for customers on Pod 3"

Last update 2025-03-31T21:01:49.658Z

resolved2025-03-31T21:01:49.639Z

Performance Disruption was identified at 01:27 PM PST, and service was restored at 01:58 PM PST. We are now monitoring to ensure resolution

investigating2025-03-31T20:52:05.756Z

We're currently investigating and working to resolve the disruption/degradation quickly. We appreciate your patience as we work to resolve this incident.

Report: "Performance disruption/degradation affecting UI for customers on Pod 3"

Last update 2025-03-31T20:52:00.000Z

Investigating2025-03-31T20:52:00.000Z

We're currently investigating and working to resolve the disruption/degradation quickly. We appreciate your patience as we work to resolve this incident.

Report: "Performance disruption/degradation affecting both the API and UI for customers on all Pods"

Last update 2025-03-31T19:06:57.733Z

resolved2025-03-31T19:06:24.993Z

Performance Disruption was identified at 11:15 AM PST, and service was restored at 12:04 PM PST. We are now monitoring to ensure resolution

investigating2025-03-31T18:56:58.077Z

We're currently investigating and working to quickly resolve the disruption/degradation. We appreciate your patience as we work to resolve this incident.

Mar 26, 2025

Report: "Performance disruption/degradation affecting both the API and UI for customers on all Pods"

Last update 2025-03-26T22:18:53.619Z

resolved2025-03-26T21:00:00.000Z

Performance Disruption was a identified at 2:09PM PT and service restored at 2:14PM PT. We are now monitoring to ensure resolution

Report: "Performance disruption/degradation affecting both the API and UI for customers on all Pods"

Last update 2025-03-26T21:00:00.000Z

Resolved2025-03-26T21:00:00.000Z

Performance Disruption was a identified at 2:09PM PT and service restored at 2:14PM PT. We are now monitoring to ensure resolution

Nov 30, 2024

Report: "Performance degradation affecting both the API and UI for customers on all Pods"

Last update 2024-11-30T23:48:00.329Z

resolved2024-11-30T10:30:00.000Z

Performance degradation was a identified at 12:15pm PT and resolved at 2:40pm PT.

Aug 3, 2024

Report: "Performance disruption/degradation affecting both the API for customers on all Pods"

Last update 2024-08-03T04:01:08.078Z

resolved2024-08-03T04:01:08.061Z

The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as: 9 PM PST

investigating2024-08-03T03:57:46.859Z

We're currently investigating and working to quickly resolve the disruption/degradation. We appreciate your patience as we work to resolve this incident.

Jul 8, 2024

Report: "Intermittent Performance Disruption when processing API calls across all Pods."

Last update 2024-07-08T20:38:57.339Z

resolved2024-07-02T22:42:00.000Z

Intermittent Performance Disruption when processing API calls was reported at 1:00 AM PT, and service was restored at 4:30 AM PT. We are now monitoring the situation to ensure its resolution.

Jun 27, 2024

Report: "Performance disruption/degradation affecting both the API and UI for customers on all Pods"

Last update 2024-06-27T19:03:42.461Z

resolved2024-06-27T19:03:42.447Z

Description: Performance disruption/degradation affecting both the API and UI for customers on all Pods Status: Performance Disruption was identified at 10:20 AM PST and service was restored at 10:45 AM PST. We are now monitoring to ensure the resolution

investigating2024-06-27T17:32:31.594Z

Description: Performance disruption/degradation affecting both the API and UI for customers on all Pods Status: We're currently investigating and working to quickly resolve the disruption/degradation. We appreciate your patience as we work to resolve this incident.

Jun 26, 2024

Report: "Performance disruption affecting customers on all pods"

Last update 2024-06-26T17:44:08.427Z

resolved2024-06-26T17:44:08.417Z

Description: Performance disruption affecting the API and UI for customers on all Pods. Status: A Performance Disruption was identified at 10:27 AM PT, and service was restored at 10:37 AM PT. We appreciate your patience during this incident.

Report: "API - POD 3"

Last update 2024-06-26T16:24:49.762Z

resolved2024-06-26T16:24:49.751Z

Description: Performance disruption/degradation affecting API for customers on Pod 3 Status: The issue is now resolved. We appreciate your patience during this incident. The time of resolution is confirmed as: 09:24 PST

investigating2024-06-26T16:05:26.318Z

Description: Performance disruption/degradation affecting API for customers on Pod 3 Status: We're currently investigating and working to quickly resolve the disruption/degradation. We appreciate your patience as we work to resolve this incident.

Jun 25, 2024

Report: "Performance disruption affecting customers on all pods"

Last update 2024-06-25T16:24:57.993Z

resolved2024-06-25T16:00:00.000Z

Description: Performance disruption affecting both the API and UI for customers on all Pods. Status: Performance Disruption was a identified at 8:59AM PT and service restored at 9:11AM PT. We appreciate your patience during this incident.

Jun 17, 2024

Report: "Performance Disruption Affecting Customers on Pods 0 and 7 (Pre-Production / VTE)"

Last update 2024-06-17T18:37:34.677Z

resolved2024-06-17T18:37:34.658Z

Description: Performance disruption affecting UI and API for customers on Pods 0 and 7 Status: Performance Disruption was a identified at 8:12AM PT and service restored at 11:33AM PT.

investigating2024-06-17T16:16:48.539Z

Description: Performance disruption affecting UI and API for customers on Pods 0 and 7 Status: We're currently investigating and working to quickly resolve the disruption/degradation. We appreciate your patience as we work to resolve this incident.

May 9, 2024

Report: "Performance disruption Subset of customers on Pods 2"

Last update 2024-05-09T00:06:53.562Z

resolved2024-05-09T00:06:53.549Z

Description: Performance disruption affecting the UI for a subset of customers on Pod 2 Status: The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as: 5:00 PM PT

investigating2024-05-08T22:42:44.847Z

Description: Performance disruption affecting the UI for a subset of customers on Pod 2 Status: We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.

Nov 2, 2023

Report: "Performance disruption affecting customers on Pods 2"

Last update 2023-11-02T04:54:38.896Z

resolved2023-11-02T01:40:36.308Z

The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as 4:42PM PT

monitoring2023-11-02T01:39:21.318Z

We are continuing to monitor for any further issues.

monitoring2023-11-02T00:17:06.000Z

Description: Performance disruption affecting UI and API for customers on Pod 2 Status: Performance Disruption was a identified at 4:07PM PT and service restored at 4:42PM PT. We are now monitoring to ensure resolution

Jul 31, 2023

Report: "Performance disruption affecting customers on Pods 2 and 3"

Last update 2023-07-31T01:41:19.937Z

resolved2023-07-31T01:41:19.925Z

Description: Performance disruption affecting both the API and UI for customers on Pods 2 and 3 Status: The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as: 9:20PM PT on Saturday, 7/29.

monitoring2023-07-30T04:25:48.308Z

Functionality has been restored. We are now monitoring to ensure the resolution.

monitoring2023-07-30T04:23:27.343Z

Functionality has been restored. We are now monitoring to ensure the resolution.

investigating2023-07-30T03:59:00.427Z

We're currently working to resolve the performance disruption affecting the API and UI on Pods 2 and 3. We appreciate your patience as we work to resolve this incident.

investigating2023-07-30T03:11:57.000Z

We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.

Jul 29, 2023

Report: "Performance disruption affecting customers on Pods 2 and 3"

Last update 2023-07-29T18:56:11.076Z

resolved2023-07-29T08:00:00.000Z

Performance Disruption was a identified at 12:05am PT and service restored at 12:57am PT.

May 31, 2023

Report: "Service Degradation Across All Pods"

Last update 2023-05-31T23:10:53.246Z

resolved2023-05-31T23:10:53.227Z

Description: Performance disruption affecting both the API and UI for customers on all Pods Status: The issue is now resolved. We appreciate your patience during this incident. Performance Disruption was a identified at 2:57PM PT, service restored at 3:02PM PT, and resolution confirmed at 4:06PM PT. Total duration of disruption was 5 minutes.

monitoring2023-05-31T22:20:46.390Z

Description: Performance disruption affecting both the API and UI for customers on all Pods Status: Performance Disruption was a identified at 2:57PM PT and service restored at 3:02PM PT. We are now monitoring to ensure resolution

Apr 16, 2023

Report: "Service Degradation Across All Pods Affecting Certain's UI"

Last update 2023-04-16T15:47:40.770Z

resolved2023-04-16T15:47:40.758Z

monitoring2023-04-16T08:20:24.270Z

Description: Performance disruption/degradation affecting both the API and UI for customers on all Pods Status: Functionality has been restored. We are now monitoring to ensure the resolution.

identified2023-04-16T07:11:41.816Z

Description: Performance disruption affecting both the API and UI for customers on all Pods Status: We're currently working to resolve the performance disruption affecting both the API and UI on all Pods. We appreciate your patience as we work to resolve this incident.

investigating2023-04-16T04:30:50.768Z

investigating2023-04-15T22:46:14.296Z

investigating2023-04-15T19:55:41.271Z

Description: Performance disruption affecting both the API and UI for customers on all Pods. Status: We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.

investigating2023-04-15T18:05:52.591Z

Description: Performance degradation affecting the UI for customers on all Pods Status: We're currently working to resolve the performance degradation affecting the UI on all Pods. We appreciate your patience as we work to resolve this incident.

investigating2023-04-15T16:36:53.376Z

We are continuing to investigate this issue.

investigating2023-04-15T16:36:38.213Z

Description: Performance degradation affecting the UI for customers on all Pods Status: We're currently investigating and working to quickly resolve the degradation. We appreciate your patience as we work to resolve this incident.