Is CentralReach Down Right Now? Check if there is a current outage ongoing.

Our teams have implemented an update to improve performance and user experience.

CentralReach is investigating brief disruptions in the platform lasting approximately 2 minutes. Some users may encounter a message that reads "upstream connect error". After 2 minutes, refresh the page to continue working as expected. Our team is actively working to identify the root cause and implement a fix as quickly as possible.

The maintenance window has ended and regular service has resumed.

Our scheduled maintenance window has been extended as one of the maintenance jobs is taking longer to finish. Our team is actively working to complete the process as quickly as possible while ensuring system stability and performance. We appreciate your patience and will provide further updates as soon as the maintenance is completed.

After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.

The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.

We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.

After careful monitoring and consistent activity, we're pleased to report that all areas of CentralReach and the log in screen are operating at expected levels.

CentralReach has restored log in access for all users. Users may need to clear cache for the best experience. We're continuing to work with our third-party and monitoring performance.

A third party provider is experiencing an issue which is preventing some CentralReach users from logging in. We're working with the provider toward resolution.

We are experiencing an issue which is intermittently preventing some users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore the log in experience for all users.

After monitoring and successful system testing, we're pleased to confirm that the CentralReach platform has fully returned to expected levels of operation.

We are continuing to monitor for any further issues.

Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.

Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.

Our engineering teams are continuing efforts to resolve issues affecting the ability to log in. We'll provide another update within 15 minutes.

We are aware that some users are intermittently having trouble logging into the CentralReach system. Our team has identified the issue and is working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

After monitoring, we've confirmed that the session log out behavior is now functioning as expected.

A fix has been implemented, so users should notice improvements to session log out behavior. We are monitoring throughout the day today.

We have received customer reports of intermittent session log out behavior. Our teams have identified the problem and are working toward resolution.

We have received customer reports of intermittent session log out behavior. Our teams are actively investigating and working toward resolution.

CentralReach has successfully completed technical testing for submitting claims and retrieving Electronic Remittance Advices (ERAs) via the restored Change Healthcare platform. Please be advised that Change Healthcare is still in the process of reconnecting payors, and ConnectCenter remains unavailable. For ongoing updates on Change Healthcare's restoration efforts and information regarding their cybersecurity event, please refer to the following resources provided directly by Change Healthcare: List of Change Healthcare Payors for Claim Submission and ERA retrieval: https://support.changehealthcare.com/customer-resources/payer-lists Change Healthcare Cyber Attack Information Page: https://www.unitedhealthgroup.com/changehealthcarecyberresponse

Change Healthcare has made progress in their restoration process. We have performed security and operational checks to confirm that we have the technical ability to safely submit claims and retrieve ERAs with Change Healthcare and have begun re-enabling this connectivity. Users should be aware that Change Healthcare has not yet fully reconnected with all payors and ConnectCenter is not yet available. If your organization opted to use a temporary Office Ally connection to submit claims, we recommend that you continue to use that option until ConnectCenter is available and all of your payors are reconnected. The full list of Change Healthcare Exchange Payors for claim submission and ERA retrieval is available at https://support.changehealthcare.com/customer-resources/payer-lists The CentralReach platform remains fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. Change Healthcare has begun reconnecting with payors, and is in a testing phase for their claims submissions process. We do not yet have clear timelines for the completion of their restoration efforts. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

We are aware of a third party McAffee Chrome extension preventing some users from logging in to CentralReach successfully. Disabling extensions will avoid disruptions of the CentralReach platform and user experience. CentralReach is fully operational at this time. Technical Support will assist with any questions or troubleshooting needs.

We are aware of a third party McAffee Chrome extension preventing some users from logging in to CentralReach successfully. Disabling extensions will avoid disruptions of the CentralReach platform and user experience. CentralReach is fully operational at this time. Technical Support will assist with any questions or troubleshooting needs.

Manage Connections tool in Contacts, including bulk updates are now working as expected.

We have detected slow response in the bulk connect/disconnect functions for the Manage Connections tool in Contacts. While our technical teams are actively working to improve this, please refrain from using this functionality at this this time. All other areas of the CentralReach platform are currently operating as expected.

Platform is now operating at expected performance levels.

A fix has been put in place to resolve search and login capabilities that were affecting the CentralReach platform. We're continuing to monitor to ensure consistent performance.

We have identified degraded performance in search functionality within the CentralReach platform. Our team is actively working to resolve this incident as soon as possible. We'll continue to provide information as it becomes available.

We are aware that users are experiencing slowness and logouts within the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

Office Ally resolved the issue that was preventing claims submission. After monitoring by both CentralReach and Office Ally, we've observed performance operating at expected levels. We are resolving this incident, however if you're now encountering any unexpected behavior please contact CentralReach Technical Support for assistance.

Office Ally have identified the cause of earlier issues and put a fix in place to address problems with claims submission. CentralReach testing has confirmed that gateways are active and claims are successfully being submitted. Both CentralReach and Office Ally are continuing to monitor for consistent performance.

Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.

Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.

Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.

We are continuing to investigate this issue.

We've identified and confirmed with Office Ally that they are experiencing an issue preventing claims submission. We are actively investigating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.

AWS shared that their issue has cleared and all AWS systems are up and running at expected performance as of 6:47PM ET. CentralReach has performed additional testing on our platform and services, and confirmed that CentralReach is fully operating as expected, including the log in page. This incident is now resolved. If you're experiencing any unexpected behavior at this time, we encourage you to submit a case with CentralReach Technical Support through the CR Community at community.centralreach.com or by phone at 800.939.5414 Option 2.

CentralReach is noticing improvements to our login page while AWS are reporting that their APIs are recovering. We expect that users will be able to log in to the CentralReach platform, however, please be aware that AWS is still monitoring services while they work toward full recovery,

CentralReach is noticing improvements to the login page while AWS are reporting that their APIs are recovering. We expect that users will be able to log in to the CentralReach platform, however, please be aware that AWS is still monitoring services while they work toward full recovery, which may result in intermittent error messages or unexpected logouts.

CentralReach is noticing improvements to the login page while AWS are reporting a decrease in the elevated error rates that they were experiencing. While some users will be able to log in to the CentralReach platform, please be aware that AWS is still restoring and monitoring services while they work toward full recovery, which may result in intermittent error messages and forced logouts.

AWS are continuing to experience of elevated error rates that are impacting CentralReach. The Amazon Web Services teams are working on an urgent fix. The CentralReach login screen continues to be affected, but we will update our status page while efforts continue toward restoring access.

CentralReach is currently experiencing login issues due to AWS errors. Users currently logged in and utilizing the CentralReach platform are not affected. Be mindful of timeouts set in place by your organization to stay logged in and continue working. If you log out you will not be able to log back in until this incident is resolved. In the meantime, AWS are continuing to experience of elevated error rates that are impacting CentralReach. The Amazon Web Services teams are working on an urgent fix. The CentralReach login screen continues to be affected, but we will update our status page while efforts continue toward restoring access.

AWS are continuing to experience of elevated error rates that are impacting CentralReach. The Amazon Web Services teams are working on an urgent fix. The CentralReach login screen continues to be affected, but we will update our status page while efforts continue toward restoring access.

AWS have identified the cause of elevated error rates that are impacting CentralReach and are working on a fix. The CentralReach login screen continues to be affected, but we will update our status page while efforts continue toward restoring access.

We are experiencing a confirmed Amazon Web Services Outage which is affecting some software providers such as CentralReach. As a result, this is preventing users from logging in to the CentralReach platform. We apologize for the inconvenience, and we are working rapidly with AWS to restore access.

Change Healthcare have restored and validated core services and continue to observe proper system functionality. You may experience some slowness throughout the day as services resume and absorb volume, and as Change Healthcare continues to re-optimize traffic. If you sent claims yesterday, we strongly encourage that you audit for any error messages and check whether these claims are in Change Healthcare. If they are not in Change Healthcare's environment, resend the claim. Contact CentralReach Technical Support if you receive any further errors today. If the claims are present in the Change Healthcare environment, please be patient while they continue to process.

Change Healthcare has restored and validated most of their core services, and expect that services will function properly at the start of business on Friday, June 9. Please be aware that you may experience some slowness with claims processing throughout the day as services resume. Change Healthcare and CentralReach will monitor throughout the day and weekend.

The Change Healthcare network and engineering team has isolated the problem of incoming traffic to a subset of our network and applications. They are working through specific actions to mitigate the issue. With information currently available, please plan for access to be unavailable tomorrow (June 9). All vendors and appropriate teams are working on this with the highest priority. The CentralReach platform and services remain otherwise fully operational. More info at https://status.changehealthcare.com/

Change Healthcare is currently experiencing an outage impacting customer-facing applications that use Amazon Web Services (AWS) Cloud Services. Applications are experiencing intermittent connectivity, with customers unable to login. Engineering, application and vendor teams are working to restore connectivity, and an update will be provided when available. The CentralReach platform and services remain otherwise fully operational. You can find updates here as well as the Change Healthcare Status page: https://status.changehealthcare.com/

Change Healthcare is currently experiencing an outage impacting customer-facing applications that use Amazon Web Services (AWS) Cloud Services. Applications are experiencing intermittent connectivity, with customers unable to login. Engineering, application and vendor teams are working to restore connectivity, and an update will be provided when available. The CentralReach platform and services remain otherwise fully operational. You can find updates here as well as the Change Healthcare Status page: https://status.changehealthcare.com/

The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA for resolution at this time. The CentralReach platform and services remain otherwise fully operational. More info at https://status.changehealthcare.com/

The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA for resolution at this time. The CentralReach platform and services remain otherwise fully operational. More info at https://status.changehealthcare.com/

The Change Healthcare network and engineering team is continuing to troubleshoot the issue and monitor intermittent connectivity. There is not an ETA for resolution at this time. The CentralReach platform and services remain otherwise fully operational. More info at https://status.changehealthcare.com/

Change Healthcare is continuing to work on a fix for this issue. Currently network issues are significantly impacting the availability of several of Change Healthcare's applications. The CentralReach platform and services are otherwise fully operational. More info at https://status.changehealthcare.com/

Claims processing vendor, Change Healthcare, is currently experiencing severe network issues that are significantly impacting application availability for several applications. Real-time processing and some batch processing is down. Change Healthcare engineering teams are working to restore service for these applications. The CentralReach platform and services are otherwise fully operational. Updates will be shared here, and more information is available at the Change Healthcare Status page: https://status.changehealthcare.com/

This incident has been resolved.

Platform performance is now operating as expected. Please reach out to our Technical Support team if you have any questions or concerns.

We've identified the source of a problem that is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore access.

We are currently investigating reports of a service disruption that is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore access.

This incident has been resolved.

We have made improvements that have alleviated the log outs users were experiencing. We are continuing to monitor to ensure consistent performance.

We are investigating behavior causing log outs while using the CentralReach platform. Our team is actively working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

Platform and logging in have been restored to expected performance levels.

A fix has been implemented and we are monitoring platform performance.

We are currently experiencing system performance issues across the CentralReach platform. Users may see issues logging in, getting logged out, or slowness within the system.

Monitoring is complete--platform performance and log ins are fully operating as expected.

The cause of this morning's disruption was identified and resolved. The platform is now operational while we continue monitoring.

We are currently investigating reports of a service disruption that is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore access.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are restarting the password reset server. During this time, you may be unable to reset your password. If you are currently in the CentralReach platform, you may continue to work as usual.

We are currently working on resolving an issue in which users are seeing an "invalid username or password" error when logging in. During this time, you may have temporary difficulty resetting your password. If you are currently in the platform, you may continue to work.

We are currently investigating an issue in which users are seeing an "invalid username or password" error when logging in. If you are having difficulties logging in, please reset your password. If you are currently in the platform, you may continue to work.

All systems are fully operational and users can continue to use the application as expected. The scheduled processes in the impacted areas have started and we expect these processes to finish running overnight.

We are continuing to monitor for any further issues.

We are continuing to monitor Authorizations, Billing, and Scheduling for full recovery.

We are continuing to monitor the issue that is impacting the areas of Authorizations, Billing, and Scheduling. These areas may continue to be impacted until we complete resolution.

We are continuing to monitor the issue that is impacting the areas of Authorizations, Billing, and Scheduling. These areas may continue to be impacted until we complete resolution.

We are experiencing an issue with our 3rd-party hosting partner, Amazon Web Services (AWS), and are working to resolve this issue completely. The areas of Authorizations, Billing, and Scheduling may continue to be impacted until we complete resolution.

Users are now able to login to CentralReach. We experience an issue with our hosting provider, Amazon Web Services (AWS) and working with them to fully resolve this issue. In the meantime, the areas of Authorizations, Billing, and Scheduling may continue to be impacted. We are continuing to monitor for any further issues.

Users are now able to login into the system. We are working with our hosting provider, Amazon Web Services (AWS), to fully resolve this issue. In the meantime, some areas of the system such as billing, authorizations and search may still be impacted.

We are aware that users are having trouble logging into the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

This incident has been resolved.

We are still detecting intermittent issues in some areas of the CentralReach application, and we are continuing to work toward a complete resolution.

We are continuing to work on a fix for this issue. We will provide an additional update within 30 minutes.

We have detected intermittent issues in some areas of the CentralReach application. We have mitigated the issue, but some users may experience slowness in those areas.

This incident has been resolved.

We're experiencing an elevated level of API and/or Site errors that are impacting the customer experience. Our team is looking into the issue to resolve it as soon as possible. Please use caution and save frequently if you choose to log in.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

A fix has been implemented to the intermittent issues that users were experiencing. We will continue to monitor throughout the day.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. Some users may experience slowness in the platform as well as auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

A fix has been implemented to the intermittent issues that users were experiencing. We will continue to monitor throughout the day.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. Some users may experience slowness in the platform as well as auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

A fix has been implemented to the intermittent issues that users were experiencing. We will continue to monitor throughout the day.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. Some users may experience slowness in the platform as well as auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

Maintenance on the CentralReach platform is now complete. Users may now log in and access the platform. We will continue to monitor performance throughout the day.

Maintenance on the CentralReach platform has been completed ahead of schedule. As a result, we will be ending this weekend’s planned maintenance and allowing all users access to the CentralReach platform starting on Sunday, January 30th at 11am EST. We will continue to monitor the platform's performance closely throughout the day.

CentralReach may be experiencing intermittent system performance issues that are causing slowness within the system and may impact users’ ability to log in to the platform. Critical work is underway as well as additional enhancements that have been fast-tracked to be deployed during the following maintenance window. During this maintenance window, the platform will be unavailable and users will be logged out at the start of the maintenance window. - Weekend Maintenance: Starting Friday, January 28th at 9PM EST and ending Sunday, January 30th at 11AM EST

CentralReach may be experiencing intermittent system performance issues that are causing slowness within the system and may impact users’ ability to log in to the platform. Critical work is underway as well as additional enhancements that have been fast-tracked to be deployed during the following maintenance windows. During these maintenance windows, the platform will be unavailable and users will be logged out at the start of the maintenance window. - Weekend Maintenance: Starting Friday, January 28th at 9PM EST and ending Sunday, January 30th at 11AM EST

The emergency maintenance window is complete.

We will be performing emergency maintenance to the CentralReach platform today, Wednesday, January 26th, from 10:45AM EST to approximately 11:15AM EST to roll out additional software upgrades. Users will be logged out of CentralReach during the duration of the maintenance window. Be sure to complete and save your work before the start of the maintenance window.

CentralReach may be experiencing intermittent system performance issues that are causing slowness within the system and may impact users’ ability to log in to the platform. Critical work is underway as well as additional enhancements that have been fast-tracked to be deployed during the following maintenance windows. During these maintenance windows, the platform will be unavailable and users will be logged out at the start of the maintenance window. - Wednesday, January 26th at 9 PM EST to Thursday, January 27th at 7AM EST - Thursday, January 27th at 9PM EST to Friday, January 28th at 7AM EST - Weekend Maintenance: Starting Friday, January 28th at 9PM EST and ending Monday, January 31st at 7AM EST

This incident has been resolved.

The CentralReach platform is undergoing system maintenance during the following times. During these maintenance windows, the platform will be unavailable and users will be logged out at the start of the maintenance window. - Today, January 25th, starting at 4 PM EST to tomorrow, Wednesday January 26th at 7 AM EST. - Wednesday, January 26th at 9 PM EST to Thursday, January 27th at 7AM EST - Thursday, January 27th at 9PM EST to Friday, January 28th at 7AM EST - Weekend Maintenance: Starting Friday, January 28th at 9PM EST and ending Monday, January 31st at 7AM EST

Additional updates are forthcoming.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. User experiences may vary. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

Our team has seen notable improvements within the CentralReach platform. We are continuing to monitor for optimal performance.

We are currently experiencing intermittent issues in some areas of the CentralReach platform. User experiences may vary. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

The CentralReach platform is now available.

Emergency maintenance will be starting momentarily. Please save and logout, as our team will be working to fully restore performance. CentralReach will be unavailable during the maintenance period. We apologize for the inconvenience this causes.

The emergency maintenance window has ended. As usual, the scheduled maintenance window has begun and may continue until 6am EST.

In order to perform some critical work on the CentralReach platform, we have determined it is imperative to start an emergency maintenance today, Monday January 24th, at 8:15PM EST, until tomorrow, Tuesday, January 25th at 3AM EST, in addition to the maintenance window already scheduled for tomorrow at 3AM EST and ending at 6AM EST. Users will be logged out of CentralReach during the duration of the maintenance window. Be sure to complete and save your work before the start of the maintenance window. Hawaii users, please note this maintenance window will begin at 3:15PM Hawaii Time today, Monday, January 25th.

We are continuing to investigate this issue.

We are currently experiencing latency in some areas of the CentralReach platform. Some users are reporting authorization errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are continuing to investigate system latency across the CentralReach platform. Users may experience degraded performance.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance.

This incident has been resolved.

Users may be seeing performance improvements. We are continuing to monitor for optimal performance.

We are continuing to investigate this issue.

We are currently experiencing intermittent latency in the CentralReach platform, with some users reporting that they are seeing errors or a white page spinning when they attempt to login. Our team is investigating and actively working to resolve this issue as soon as possible.

We are currently experiencing intermittent latency in the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and is being resolved. Users undertaking certain clinical tasks may continue to experience some system slowness.

We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Please continue to use caution and save frequently if you choose to log in.

We're experiencing an elevated level of API and/or Site errors that are impacting the customer experience and creating slowness. Our team is looking into the issue to resolve it as soon as possible. Please use caution and save frequently if you choose to log in.

We're experiencing an elevated level of API and/or Site errors that are impacting the customer experience and creating slowness. Our team is looking into the issue to resolve it as soon as possible. Please use caution and save frequently if you choose to log in.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance.

This incident has been resolved.

Amazon Web Services (AWS) has implemented a fix and we are monitoring the results within the CentralReach platform.

Amazon Web Services (AWS) reports that they are still working to bring all impaired services online. CentralReach is continuing to monitor and advises users to be cautious and save frequently if they choose to log in.

Amazon Web Services (AWS) reports that the root network device issues are resolved, but they are now working towards recovery of impaired services. CentralReach is continuing to monitor and advises users to be cautious and save frequently if they choose to log in.

We are continuing to monitor this issue. Users may be able to log in, but issues related to the ongoing AWS disruption are continuing. If users choose to log in, please use caution and save frequently.

We are continuing to monitor this issue.

Amazon Web Services (AWS) reports that they are now beginning to see significant recovery for AWS service availability. They are continuing to closely monitor the issue, as CentralReach and other software providers are still waiting on a full recovery.

Amazon Web Services (AWS) reports that they are seeing some services being recovered, but CentralReach and other software providers are still waiting on a resolution to restore access.

We are continuing to monitor this issue.

Amazon Web Services (AWS) reports that they continue to work on a number of different mitigation and resolution actions. They do not have an ETA for full recovery.

We are continuing to monitor this issue.

Amazon Web Services (AWS) reports they do not have an ETA for full recovery at this time, and that all AWS teams are engaged and actively working on resolving the issue.

Amazon Web Services (AWS) reports that they are continuing to work on a fix for this issue.

We are continuing to monitor this issue. Amazon Web Services (AWS) reports they do not have an estimate for full recovery yet.

Amazon Web Services (AWS) reports that their service team is still engaged and troubleshooting the issue affecting the CentralReach Platform and other software providers, but they do not yet have an ETA for resolution.

We are continuing to monitor this issue.

Amazon Web Services (AWS) reports that all teams are engaged and are actively working on addressing the issue; however they do not have an ETA to recovery at this time.

Amazon Web Services (AWS) reports they have identified the issue which is affecting the CentralReach Platform and other software providers. AWS states they are actively working toward recovery.

We are continuing to monitor this issue.

We are continuing to investigate this issue.

Our team has identified a confirmed Amazon Web Services (AWS) issue that is impacting the CentralReach platform and preventing users from logging in. We are monitoring the issue closely and will provide more updates as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

Amazon Web Services (AWS) confirmed that the issue has been escalated and that their team is continuing to work toward a resolution.

We are again experiencing a confirmed Amazon Web Services Outage which is affecting software providers on the East Coast. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access.

This incident has been resolved.

We are experiencing a confirmed Amazon Web Services Outage which is affecting software providers on the East Coast. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access.

The issue preventing users from logging into the CentralReach platform has been resolved. We appreciate your patience while we worked through this issue and apologize for the inconvenience.

We are currently experiencing an issue preventing users from logging into the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

This incident has been resolved.

We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is monitoring and actively working to resolve this issue as soon as possible.

We are happy to report that the emergency maintenance window is complete and the platform latency has been resolved at this time. Thank you for your patience.

We are currently investigating a potential Amazon Web Services (AWS) hardware failure that is impacting the CentralReach platform. As a result, we had to start an immediate maintenance window and the platform was currently unavailable. The maintenance window is now complete and we are continuing to monitor system performance. We appreciate your patience.

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This incident has been resolved.

We completed the emergency maintenance and are monitoring the platform's performance. We will provide more updates as soon as possible.

We will be conducting an emergency maintenance from 1:00pm - 1:15pm EST to deploy a fix for the login issues.

Users are currently experiencing issues login into the CentralReach platform using the new SSO experience. Our teams are actively working on fixing these issues as soon as possible. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

We are currently experiencing intermittent issues within the CentralReach platform. Our engineers are actively working on the identifying the issue and resolution as quickly as possible.

This incident has been resolved.

Due to an update at Amazon Web Services (AWS) our team will be rotating servers in order to address sporadic latency, reporting issues, and timeout errors across the platform. Our team is working to complete the server rotation as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

We are continuing to work on a fix for this issue.

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We are currently experiencing intermittent latency in some areas of the CentralReach platform. Our team is investigating and actively working to resolve this issue as soon as possible.

We are happy to report the platform latency has been resolved.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance. We are actively working to rectify this issue.

We are happy to report that this issue has been resolved.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance.

We are happy to report that the latency that was detected has been resolved.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance.

This incident has been resolved.

We are currently experiencing system latency across the CentralReach platform. Users may experience degraded performance. Our team is aware and investigating. We apologize for the inconvenience.