Historical record of incidents for Cash App
Report: "Identity Verification Issues"
Last updateWe are looking into an issue impacting customers ability to verify their identity. Our team is working hard to investigate, thanks for your patience in the meantime.
Report: "Cash App Taxes"
Last updateWe're investigating reports of an issue impacting Cash App Taxes. Thanks for your patience while we look into this.
Report: "Support Issues"
Last updateWe are investigating an issue impacting our Cash App support teams. Thanks for your patience while we look into this.
Report: "Direct Deposit Issue"
Last updateWe're investigating reports of an outage impacting direct deposits and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Taxes Issue"
Last updateWe've resolved the issue impacting Cash App Taxes. You can find support for general tax-related questions at taxeshelp.cash.app. Thanks for your patience.
We're investigating reports of an issue impacting Cash App Taxes and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Taxes Issue"
Last updateWe're investigating reports of an issue impacting Cash App Taxes and will share another update soon. Thanks for your patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting logins to Cash App and account creation for Android users. Feel free to retry all actions as they should now be successful but you may still experience some residual affects. Thank you for your patience while we investigated this.
We're investigating reports of connection issues impacting logins and account creation for Android users and are working to resolve this quickly. We apologize for any inconvenience this may have caused and appreciate your patience in the meantime.
We're investigating reports of connection issues impacting logins and account creation for Android users and are working to resolve this quickly. We apologize for any inconvenience this may have caused and appreciate your patience in the meantime.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Payments Issue"
Last updateWe've resolved the outage impacting payments. Your payments will complete as expected now. Thank you for your patience.
We're investigating reports of an issue impacting payments and will share another update soon. Thanks for your patience in the meantime.
Report: "Payments Issue"
Last updateWe're investigating reports of an issue impacting payments and will share another update soon. Thanks for your patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the connection issues that were affecting certain features. While account balances are now updating, some may take a few moments to fully sync. Thank you for your patience during this resolution process. If you continue to experience any issues, please reach out and we'll investigate further.
We've resolved the connection issues that were affecting certain features. While account balances are now updating, some may take a few moments to fully sync. Thank you for your patience during this resolution process. If you continue to experience any issues, please reach out and we'll investigate further.
We've put a fix in place for the outage impacting multiple Cash App features, but some customers may still be experiencing issues. We'll provide an update when we confirm the issue is resolved.
We're experiencing connection issues impacting some Cash App services. Please avoid retrying actions while we investigate the issue. Thank you for your patience in the meantime
We're experiencing connection issues impacting some Cash App services. Please avoid retrying actions while we investigate the issue. Thank you for your patience in the meantime.
Report: "Connection Issues"
Last updateWe experienced a connection issue that impacted some Cash App services. Please feel free to retry any failed attempts. We appreciate your patience while we looked into this.
We experienced a connection issue that impacted some Cash App services. Please feel free to retry any failed attempts. We appreciate your patience while we looked into this.
We’re experiencing connection issues impacting some Cash App services. Customers may encounter delays when attempting to link a debit card, add money, send a payment, or withdraw. Please avoid retrying actions while we investigate the issue. Thank you for your patience in the meantime.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Cash App Connection Issues"
Last updateWe're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Cash App Borrow and Lending issue"
Last updateWe resolved the issue with taking out loans through Cash App. If your attempt to take out a loan was unsuccessful, please try again.
We're investigating an issue impacting Cash App Borrow and Cash App Lending and are working hard to find a solution. Thanks for your patience while we look into this.
Report: "Cash App Borrow and Lending issue"
Last updateWe're investigating an issue impacting Cash App Borrow and Cash App Lending and are working hard to find a solution. Thanks for your patience while we look into this.
Report: "Withdrawal Issue"
Last updateStandard Withdrawals initiated on April 8th may have been delayed by one day due to a technical issue. These funds are expected to arrive in your external bank account today, April 11th. We appreciated your patience while we investigated this.
Standard Withdrawals initiated on April 8th may have been delayed by one day due to a technical issue. These funds are expected to arrive in your external bank account today, April 11th. We appreciate your patience.
We have identified the issue causing delayed withdrawals initiated on 4/8/25. You can expect to see the delayed withdrawal settle in your account by 4/11/25. We'll share another update soon, thanks for you patience in the meantime.
We have identified the issue impacting withdrawals and are actively working on a resolution. We'll share another update soon, thanks for you patience in the meantime.
Report: "Connection Issues"
Last updateWe've fixed the connection issues impacting some of our features. Thanks for your patience while we worked to resolve this.
We’re investigating reports of connection issues impacting multiple Cash App features, and are working to resolve this quickly.
Report: "Connection Issues"
Last updateWe’re investigating reports of connection issues impacting multiple Cash App features, and are working to resolve this quickly.
Report: "Withdrawal Issue"
Last updateWe have identified the issue impacting withdrawals and are actively working on a resolution. We'll share another update soon, thanks for you patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting Cash App Cards, delayed peer to peer payments, and adding cash. You may re-attempt any transactions that failed. Thank you for your patience while we looked into this.
We've put a resolution in place for the issue impacting the ability to add money, and the delay of some peer to peer payments. Some customers may still be experiencing difficulties with Cash App Card declines. We'll provide an update when we confirm the issue is resolved.
We're investigating reports of customers experiencing delays in peer to peer payments, Cash App Card declines, and delays when adding cash. We appreciate your patience while we work through this issue.
Report: "Paper Money Issue"
Last updateWe've resolved the issue impacting paper money deposits. You may re-attempt any failed transactions at this time. Thank you for your patience.
We have identified an issue impacting depositing paper money and are actively working on a resolution. We'll share another update soon, thanks for you patience in the meantime.
Report: "Savings Issue"
Last updateWe've resolved the outage impacting Savings. If you're still experiencing issues, please restart your app. Thank you for your patience.
We're investigating reports of an issue impacting Savings and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We've resolved most of the impacts to Cash App features. We're still monitoring some delays to adding cash and peer to peer payments and will continue to update here. Thank you for your patience.
We are beginning to see recovery in the impacts to many Cash App features and are continuing to monitor as this issue is resolved. We'll continue to update here. Thanks for your patience.
We are beginning to see recovery in the impacts to many Cash App features and are continuing to monitor as this issue is resolved. We'll continue to update here. Thanks for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Check Deposit Issue"
Last updateWe've resolved the issue impacting check deposits. All previously pending check deposits have been processed. Thank you for your patience.
We're investigating reports of an issue with depositing checks and will share another update soon. Thanks for your patience in the meantime.
Report: "Investing Issues"
Last updateThe issue with Cash App Investing orders experiencing intermittent delays has been resolved. If your order has not been completed or was cancelled, you may reattempt to place it at this time. Thank you for your patience as we worked to resolve this matter.
We’re currently looking into an issue with Cash App Investing. If your order has not been completed or was cancelled, you may reattempt to place it at this time. Thank you for your patience as we work to resolve this matter.
We’re currently looking into an issue with Cash App Investing. Please check back here for updates.
Report: "Bitcoin Issues"
Last updateWe've resolved the incident impacting customers bitcoin balances displaying inaccurately. Thank you for your patience.
We're investigating reports of a technical issue involving customer bitcoin balances displaying inaccurately and will share another update soon. Thanks for your patience in the meantime.
Report: "Investing Issue"
Last updateThe issue with Cash App Investing orders experiencing intermittent delays has been resolved. If your order has not been completed or was cancelled, you may reattempt to place it at this time. Thank you for your patience as we worked to resolve this matter.
We are continuing to investigate this issue.
We’re currently looking into an issue with Cash App Investing. Please check back here for updates.
We’re currently looking into an issue with Cash App Investing. Please check back here for updates.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting multiple Cash App features. Thank you for your while we worked through this patience.
We’ve applied a fix, however, some customers may continue to experience delayed payments. To confirm payment status, please check the Activity section in your Cash App. We'll provide a final update once everything is resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Some Cash App customers may be experiencing delayed payments. As a reminder, there is no need to resend any pending payments at this time. We’re working on a solution and will share another update soon.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting multiple Cash App features. Thank you for your while we worked through this patience.
We're identified the issue impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
We are continuing to investigate this issue.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Cash App Card Issue"
Last updateWe've resolved the issue impacting Cash App Card transactions to blocked merchants. Thank you for your patience while we worked through this.
We are continuing to investigate this issue.
We're investigating an issue impacting Cash App Card transactions to blocked merchants. Thanks for your patience while we work to resolve this.
Report: "P2P Connection Issues"
Last updateThis incident has been resolved.
We're investigating reports of an issue impacting P2P payments, we will share another update soon. Thanks for your patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting multiple Cash App features, thank you for your patience while we looked into this.
We are continuing to investigate this issue.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Connection Issues"
Last updateWe have resolved this issue on our end. If you are an iOS 18.0 customer using a beta build, and you are still experiencing compatibly issues / crashes, please update your device to the latest stable (non-beta) version of iOS.
We're aware of compatibility issues with iOS 18.0 beta builds. If you are an iOS customer experiencing a crash, please update your device to the latest stable version of iOS.
Report: "Cash App Card Issue"
Last updateWe've resolved the issue, thank you for your patience.
We're investigating reports of an issue with Cash App Card activation and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Taxes Support Issues"
Last updateWe've resolved the issue affecting your ability to contact Cash App Taxes Support. You can now find support for general tax-related questions at taxeshelp.cash.app. We appreciate your patience while we worked to resolve this matter.
We are aware of an issue affecting your ability to contact Cash App Taxes Support and are actively investigating a solution. We appreciate your patience as we work to resolve this matter.
Report: "Cash App loading issues on Android"
Last updateWe've resolved the issue impacting some Android customers ability to access the app. Thanks for your patience while we worked to resolve this.
We're looking into an issue that some Android customers are experiencing when accessing the app. If your app isn't loading, please try reinstalling Cash App on your Android device. Thanks for your patience while we address this.
Report: "Investing Delays"
Last updateThe issue with delayed Cash App Investing orders has been resolved. New orders will be processed as expected and existing delayed orders are currently being processed. Thank you for your patience while we looked into this.
We’re currently looking into an issue with Cash App Investing. Some orders might be delayed. Please check back here for updates.
Report: "Check Deposit Issue"
Last updateThe incident impacting depositing checks has been resolved. Thank you for your patience.
We're investigating reports of an issue with depositing checks and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Login Issues"
Last updateWe've resolved the issue impacting logins to Cash App. Thank you for your patience.
We're investigating reports of login issues to Cash App and will share another update soon. Thanks for your patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the issue impacting multiple Cash App Products. Thanks for your patience while we worked through this.
We are continuing to investigate this issue.
We’re currently investigating reports of Connection issues with multiple Cash App products. We appreciate your patience while we look into this. Check back here for ongoing updates.
We are continuing to investigate this issue.
We’re currently investigating reports of Connection issues with multiple Cash App products. We appreciate your patience while we look into this. Check back here for ongoing updates.
We’re currently investigating reports of Connection issues with multiple Cash App products. We appreciate your patience while we look into this. Check back here for ongoing updates.
Report: "Bitcoin Issues"
Last updateWe've resolved the outage impacting bitcoin withdrawals. You may re-attempt any failed withdrawals at this time. Thank you for your patience.
We're investigating reports of an outage impacting bitcoin withdrawals and will share another update soon. Thanks for your patience in the meantime.
Report: "Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We are continuing to investigate this issue.
We’re investigating reports of connection issues impacting multiple Cash App features. Thanks for your patience as we work through this. We'll update you as soon as possible.
Report: "Cash App Borrow Issues"
Last updateWe've resolved the issue impacting Borrow. Thanks for your patience while we worked through this.
We're aware of an issue impacting Borrow and are working on a fix. We appreciate your patience while we look into. Please check here for ongoing updates.
Report: "Cash App Card and Direct Deposit Issues"
Last updateWe have resolved the issues impacting Cash App Cards and direct deposits. Affected customers can resume using Cash App Card features and if your direct deposit was declined, please reach out to the originator and request that they resend it. Thanks for your patience while we worked through this.
We're investigating an issue impacting direct deposits and Cash App Card features and will share another update soon. Thanks for your patience in the meantime.
We're investigating an issue impacting direct deposits and Cash App Card features and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Taxes Outage"
Last updateWe've resolved the planned outage to our Cash App Taxes platform. You can find support for general tax-related questions at taxeshelp.cash.app. Thanks for your patience.
Cash App Taxes is currently in the process of transitioning our systems in preparation for the 2024 tax year. During this time, our services will be temporarily unavailable, but we expect to be back online shortly. We apologize for any inconvenience this may cause and appreciate your patience as we work to ensure a seamless experience for the upcoming tax season. Thank you for your understanding, and we look forward to serving you soon.
Report: "Connection Issues"
Last updateWe have resolved the connection issues that were impacting multiple Cash App features. Thanks for your patience!
The issue has been identified and a fix is being implemented.
We’re investigating reports of connection issues impacting multiple Cash App features. Thanks for your patience as we work through this. We'll update you as soon as possible.
Report: "Cash App Investing Issues"
Last updateThe issues with Cash App Investing have been resolved - thank you for your patience.
We’re currently looking into an issue with Cash App Investing where some customers can’t trade stock. Please check back here for updates.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience while we look into this, we'll provide an update soon.
Report: "Connection Issue"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Temporary Outage for Cash App Taxes 10/3/24 @12pm EST"
Last updateWe've resolved the issue impacting Cash App Taxes. You can find support for general tax-related questions at taxeshelp.cash.app. Thanks for your patience.
We are aware of an issue currently affecting your ability to access Cash App Taxes and contact our support team. Rest assured, our team is working diligently to resolve the problem as quickly as possible. In the meantime, please check your app periodically, as we expect access to be restored soon. We appreciate your patience and understanding during this time.
We are aware of an issue currently affecting your ability to access Cash App Taxes and contact our support team. Rest assured, our team is working diligently to resolve the problem as quickly as possible. In the meantime, please check your app periodically, as we expect access to be restored soon. We appreciate your patience and understanding during this time.
Report: "Connection Issues"
Last updateThe issues with Cash App Investing have been resolved - thank you for your patience.
We’re aware of an issue with Cash App Investing orders experiencing intermittent delays. Rest assured we are working diligently to find a solution. If your order has not been completed, you may cancel it and retry at a later time. We will provide another update soon
We’re aware of an issue with Cash App Investing orders experiencing intermittent delays, or may not be processed correctly and are actively working towards a solution. We’ll share another update soon.
We’re aware of an issue with Cash App Investing orders experiencing intermittent delays, or may not be processed correctly and are actively working towards a solution. Please do not retry orders at this time. We’ll share another update soon.
We’re currently investigating reports that Cash App Investing orders may experience intermittent delays, or may not be processed. We appreciate your patience while we look into this, please do not retry orders at this time. Check back here for ongoing updates!
Report: "Cash App Crashes and Feature Issues"
Last updateWe have resolved the issue causing Android users to experience app crashes. Please update your app and let us know if you continue to experience difficulties. Thanks for your patience while we worked through this.
We have resolved an issue causing limited access to some features for iOS & Android users, but some Android customers are still experiencing app crashes and we are actively working on a resolution. Thanks for your patience while we continue to investigate.
We've identified the issue causing app crashes and limited access to some features for Cash App users, and are actively working on a resolution. For some customers, restarting the app is a successful fix to feature issues and we encourage you to try this in the meantime. Thanks for your patience while we investigate.
We've identified the issue causing app crashes and limited access to some features for Android users, and are actively working on a resolution. Thanks for your patience in the meantime.
We've identified the issue causing the Activity tab to crash for Android users, and are actively working on a resolution. If you're experiencing this, please try relaunching the app. Thanks for your patience while we investigate further.
Report: "Payments Issue"
Last updateWe've resolved the outage impacting payments. You may re-attempt any failed transactions at this time, any payments that were pending should be completed. Thank you for your patience.
We're investigating reports of an issue impacting payments and will share another update soon. Thanks for your patience in the meantime.
Report: "Payments Issue"
Last updateWe've resolved the outage impacting payments. You may re-attempt any failed transactions at this time, any payments that were pending should be completed. Thank you for your patience.
We are continuing to investigate this issue.
We're investigating reports of an issue impacting payments and will share another update soon. In the meantime please don't retry payments. Thanks for your patience.
Report: "Temporary Outage for Cash App Taxes 9/3/24 @8am EST"
Last updateWe've completed the scheduled maintenance for Cash App Taxes. You can find support for general tax-related questions at taxeshelp.cash.app. Thanks for your patience.
We are currently performing scheduled backend updates to enhance our services, which will temporarily impact your ability to access Cash App Taxes and our ability to provide support. For approximately 1-2 hours on 9/3/24, Cash App Taxes and Cash App Taxes support will be unavailable. We understand this may be inconvenient and appreciate your patience during this maintenance period. If you need immediate assistance or have questions about your account, please reach out to our support team once the update is complete, and we will be happy to assist you. Thank you for your understanding.
Report: "Add Money Issue"
Last updateWe've resolved the issue delaying payments and impacting the ability to add money. Thank you for your patience.
We're investigating reports of an issue causing delays to some payments and impacting the ability to add money and will share another update soon. Thanks for your patience in the meantime.
Report: "Cash App Connection Issues"
Last updateWe've resolved the outage affecting multiple Cash App features. Thank you for your patience.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
We're investigating reports of an outage impacting multiple Cash App features. Thanks for your patience, we'll provide an update soon.
Report: "Pending Payments Issue"
Last updateWe've resolved the outage impacting payments. [You may re-attempt any failed transactions at this time, any payments that were pending should be completed, etc.] Thank you for your patience.
We have identified the issue impacting payments and are actively working on a resolution. We'll share another update soon, thanks for you patience in the meantime.