Historical record of incidents for Carta Europe
Report: "Reports of application being unavailable"
Last updateWe are currently investigating this issue.
Report: "Disruption with Google Login"
Last updateThis incident has been resolved.
Our SSO logins (Google, LinkedIn) are currently not working. Our team is actively working on a fix. Apologies for the inconvenience.
Report: "Reports of application being unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Reports of application being unavailable"
Last updateThis incident has been resolved.
The issue seems to be an isolated incident. We are actively monitoring the situation.
We are currently investigating this issue.
Report: "SMS delivery failues"
Last updateThis incident has been resolved.
We have just deployed a fix and are actively monitoring the results. SMS should start flowing very soon.
The issue has been identified and a fix is being implemented
We are currently investigating reports of SMS delivery failures
Report: "Email delivery failures"
Last updateAlthough we are still in communication with our email provider for this issue, our workaround has proven to be successful and we haven't seen failures in the past days. We will therefore consider this incident as resolved and continue the discussion internally.
As the issue with our email provider is still ongoing, we have deployed a workaround to mitigate. Emails should now flow normally. Note that emails sent before this update are queued and will eventually be received once the issue is resolved. We are in active communication with them and will continue to provide updates here.
There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.
Report: "Email delivery failures"
Last updateThis incident has been resolved.
Our email provider issues have been solved and email should now be flowing normally. We are keeping an eye close to the situation.
There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.
Report: "Application currently slower than usual"
Last updateThis incident has been resolved.
The situation is stable and we are actively monitoring the situation.
The underlying infrastructure of the application is currently having issues. The team is actively working on it.
Report: "Reports of application being currently unavailable"
Last updateThis incident has been resolved.
Situation seems to be stable now. We are actively monitoring.
We are currently investigating this issue.
Report: "Reports of application being currently unavailable"
Last updateThis incident has been resolved.
The platform is currently stable. We are still monitoring actively the situation.
We have identified the issue and are currently working on a fix. Until then, the platform might suffer instability. Apologies for any inconvenience.
The issue has been identified and situation seem stable. We are actively monitoring the application.
We are currently investigating this issue.
Report: "Reports of application being down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we're currently implementing a fix.
We are currently investigating an issue with our underlying database.
Report: "Reports of application being down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Reports of administrative portal showing errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an issue currently where administrators will see a Oops! error when logging into a company. We're working on the issue and expect a very soon resolution.
Report: "Delays in processing"
Last updateThis incident has been resolved.
Load has been under control and we're monitoring the situation.
The platform is currently suffering delays processing asynchronous jobs - such as reports, documents, import files etc.
Report: "Reports of application being unavailable"
Last updateThis incident has been resolved.
Our infrastructure provider seems to be back up and running. We are monitoring the situation actively.
We had the confirmation that our infrastructure provider is having issues, as multiple reports have surfaced as well. We are in contact with them and hopefully the situation is solved soon. We cannot provide any ETA at the moment. Thank your for your patience.
Our infrastructure provider seems to be having an outage at the moment. We are in contact with them and will be updating status accordingly.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Unexpected maintenance event"
Last updateThis incident has been resolved.
Maintenance is completed, we are monitoring performance of the application.
We currently have to perform unexpected maintenance on the main application and Capdesk will be briefly unavailable.
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Major outage - under review"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're aware of an issue that is restricting use of Capdesk. We are currently investigating.
Report: "App is down - major outage - under review"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're aware of a [issue] issue that is restricting use of Capdesk. [optional extra information describing the issue Sorry for the interrupted service.
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Reports of application being currently unavailable"
Last updateThe application is now stable and functional.
The situation has stabilized. We are in contact with our hosting provider about the situation, but application seems to be responsive now. The team is actively monitoring.
According to our investigation, our hosting provider currently has an issue with our main database. We are looking into potential solutions.
We are continuing to work on a fix for this issue.
We have identified the cause of the issue and are currently working on a mitigation solution.
We are currently investigating this issue.
Report: "Reports of inaccessible email report links"
Last updateThis incident has been resolved.
A fix has been implemented, we are monitoring the results
The issue has been identified and a fix is being implemented
Report: "Reports of app being slow/unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Application is currently unavailable"
Last updateThis incident has been resolved.
We have identified an issue affecting users where the application only appear as a blank page, and are actively fixing it.
Report: "Login outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing some users with issues of logging in. We are looking into the issue.
Report: "Degraded application performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating the current performance degradation
Report: "Reports of application being unavailable"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Some errors are being reported in the app and reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
An issue has been found in a new feature that was just released - causing some errors to be reported in the application and when generating reports. We are actively working on fixing these errors.
Report: "Reports of app being slow/unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified - we are currently fixing the issue.
We are currently investigating this issue.
Report: "Oopses on grants pages in the app"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Reports of app being unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Reports of app being unavailable"
Last updateThis incident has been resolved.
We have identified the problem and corrected it. The application seems to be running as normal but we are actively monitoring the situation.
We are currently investigating this issue.
Report: "Oopses on most pages in the app"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and we are actively working on fixing it.
Report: "We have reports of application currently being down."
Last updateThis incident has been resolved.
It seems the situation has stabilized, and we are actively monitoring.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "We are having issues with showing the portfolio page"
Last updateThe app is fully operational.
A fix has been implemented and we're actively monitoring the app.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Underlying hosting service is down"
Last updateHosting service reported to be completely operational.
Hosting service seems to be back up, we are actively monitoring to check whether everything is functioning as expected.
Underlying hosting service is down again, waiting for them to come back online.
Report: "Proxy connection down"
Last updateThe application is functioning normally again.
The hosting service is back up, the app is functioning normally.
Hosting service is having issues
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Reports of app being down"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Reports of seeing Oops errors in the app"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users are seeing random Oops errors in the app, we have identified the issue and are currently deploying a fix.
Report: "Report Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We're experiencing trouble downloading generated reports, we are currently looking into the issue.
Report: "App is slow and getting intermittent errors"
Last updateThis incident has been resolved.
Situation seems to be stable, we are still monitoring actively.
We are continuing to investigate this issue.
We are investigating the current performance degradation.
Report: "App is currently slow and random Oops messages are shown"
Last updateThis incident has been resolved.
We have rollbacked a change to our infrastructure which seemed to have been causing issues. We are actively monitoring the situation, but from our metrics, situation seems to have improved.
We are continuing to monitor the situation and trying to understand the issue.
The issue has been identified and a fix is being implemented.
We have reports that the app is currently slow and random Oops messages are thrown, we are investigating.
Report: "App having random Oops messages"
Last updateThis incident has been resolved.
We have identified source of the problem and are actively monitoring the situation.
We have reports of users seeing random Oops error messages around the app, we are currently investigating.
Report: "App currently slow"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have reports that the app is currently slow, we are investigating.
Report: "Application is currently unavailable"
Last updateThis incident has been resolved.
Situation seems to be stable. We are monitoring the application actively.
There is a current ongoing issue with our infrastructure provider. You can see more information here -> https://status.heroku.com/. We are actively monitoring the situation
Report: "Capdesk is currently unavailable to some users"
Last updateThis incident has been resolved.
We are actively monitoring the situation, but it seems to load for most users now.
There is a current ongoing issue with our infrastructure provider. You may refer to AWS's status in Europe - https://status.aws.amazon.com/ - to gain more information about it.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded 2FA Functionality"
Last update2FA functionality is working as expected.
Our engineers have implemented a fix which will be deployed soon.
Our engineers have identified the issue and are working on a fix.
We are currently investigating this issue.
Report: "Application is down"
Last updateThis incident has been resolved.
It seems our cloud infrastructure provider is having issues, we are actively monitoring the situation.
We are currently investigating this issue.