Is Carrot Down Right Now? Check if there is a current outage ongoing.

Carrot is currently Operational

Last checked 2025-06-14T13:40:53.958Z from Carrot's official status page

Historical record of incidents for Carrot

May 13, 2025

Report: "Network timeouts"

Last update 2025-05-13T00:17:41.314Z

resolved2025-05-13T00:17:41.299Z

This incident has been resolved.

monitoring2025-05-12T23:52:32.053Z

A fix has been implemented and we are monitoring the results.

identified2025-05-12T23:52:28.930Z

The issue has been identified and a fix is being implemented.

investigating2025-05-12T23:18:16.046Z

We are continuing to investigate this issue.

investigating2025-05-12T23:02:07.122Z

We are currently investigating this issue.

Jun 6, 2024

Report: "User account admin outage"

Last update 2024-06-06T21:24:56.829Z

resolved2024-06-06T21:24:56.812Z

This incident has been resolved.

monitoring2024-06-06T20:20:34.625Z

We are continuing to monitor for any further issues.

monitoring2024-06-06T19:50:59.856Z

A fix has been implemented and we are monitoring the results.

identified2024-06-06T19:44:33.560Z

The issue has been identified and a fix is being implemented.

investigating2024-06-06T19:44:16.977Z

We are currently investigating this issue.

Sep 15, 2023

Report: "Text message issues"

Last update 2023-09-15T23:31:17.012Z

resolved2023-09-15T23:31:16.993Z

We narrowed this issue down to a specific outgoing phone number's reputation with T-Mobile and have cycled in a new phone number to replace it.

investigating2023-08-25T19:30:26.441Z

We are continuing to investigate this issue.

investigating2023-08-25T19:29:34.508Z

We are continuing to investigate this issue.

investigating2023-08-24T21:35:13.876Z

We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.

Jul 17, 2023

Report: "Networking latency"

Last update 2023-07-17T20:55:14.515Z

resolved2023-07-17T20:55:14.504Z

This incident has been resolved.

monitoring2023-07-17T18:01:37.860Z

We are continuing to monitor for any further issues.

monitoring2023-07-17T16:50:23.581Z

A fix has been implemented and we are monitoring the results.

identified2023-07-17T15:56:41.695Z

The issue has been identified and a fix is being implemented.

investigating2023-07-17T15:56:36.741Z

We are currently investigating this issue.

Jul 12, 2023

Report: "Networking latency"

Last update 2023-07-12T17:45:16.112Z

resolved2023-07-12T17:45:16.098Z

This incident has been resolved.

monitoring2023-07-12T16:08:29.553Z

A fix has been implemented and we are monitoring the results.

identified2023-07-12T16:08:21.873Z

We are continuing to work on a fix for this issue.

identified2023-07-12T15:39:52.355Z

The issue has been identified and a fix is being implemented.

investigating2023-07-12T15:32:04.557Z

We are currently investigating this issue.

Jun 29, 2023

Report: "Network timeout"

Last update 2023-06-29T01:55:51.662Z

resolved2023-06-29T01:55:51.649Z

This incident has been resolved.

monitoring2023-06-28T23:04:32.957Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-28T22:49:44.830Z

We are currently investigating this issue.

May 22, 2023

Report: "Network issues"

Last update 2023-05-22T16:26:26.578Z

resolved2023-05-22T16:26:26.562Z

This incident has been resolved.

monitoring2023-05-22T16:22:27.246Z

A fix has been implemented and we are monitoring the results.

identified2023-05-22T16:20:58.033Z

We are continuing to work on a fix for this issue.

identified2023-05-22T16:17:09.599Z

The issue has been identified and a fix is being implemented.

Mar 12, 2023

Report: "Networking issues"

Last update 2023-03-12T09:20:05.985Z

resolved2023-03-12T09:20:05.969Z

This incident has been resolved.

monitoring2023-03-12T08:20:25.302Z

We are continuing to monitor for any further issues.

monitoring2023-03-12T08:20:16.418Z

A fix has been implemented and we are monitoring the results.

identified2023-03-12T07:20:21.131Z

The issue has been identified and a fix is being implemented.

Mar 8, 2023

Report: "Network issues"

Last update 2023-03-08T16:53:57.998Z

resolved2023-03-08T16:53:57.980Z

This incident has been resolved.

monitoring2023-03-08T14:38:30.751Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-08T14:29:43.932Z

We are currently investigating this issue.

Feb 16, 2023

Report: "Legacy custom domain settings"

Last update 2023-02-16T19:04:23.466Z

resolved2023-02-16T19:04:23.450Z

This incident has been resolved.

investigating2023-01-25T22:02:14.971Z

We are continuing to investigate this issue.

investigating2023-01-22T18:34:57.000Z

There's a small portion of sites launched before 2019 having trouble being reached by Verizon devices. If this is you, please double-check your site settings are up to date with a CNAME to “carrot.com” (and not to “oncarrot.com”) https://help.carrot.com/tutorial/using-a-custom-domain-name/

Feb 7, 2023

Report: "Network timeout"

Last update 2023-02-07T20:25:21.980Z

resolved2023-02-07T20:25:21.958Z

This incident has been resolved.

monitoring2023-02-07T20:18:10.088Z

A fix has been implemented and we are monitoring the results.

identified2023-02-07T19:38:34.974Z

The issue has been identified and a fix is being implemented.

investigating2023-02-07T19:27:54.557Z

We are currently investigating this issue.

Sep 14, 2021

Report: "Networking latency"

Last update 2021-09-14T15:59:41.103Z

resolved2021-09-14T15:59:41.088Z

This incident has been resolved.

monitoring2021-09-14T15:29:00.330Z

We are continuing to monitor for any further issues.

monitoring2021-09-14T15:27:07.425Z

A fix has been implemented and we are monitoring the results.

investigating2021-09-14T14:47:01.396Z

We are currently investigating this issue.

Jul 21, 2021

Report: "Network latency"

Last update 2021-07-21T10:32:11.929Z

resolved2021-07-21T10:32:11.911Z

This incident has been resolved.

monitoring2021-07-21T10:27:10.255Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-21T08:34:23.500Z

We are currently investigating this issue.

Jun 11, 2021

Report: "Network latency"

Last update 2021-06-11T04:45:41.168Z

resolved2021-06-11T04:45:41.152Z

This incident has been resolved.

monitoring2021-06-11T04:28:31.902Z

We are continuing to monitor for any further issues.

monitoring2021-06-11T04:21:48.908Z

We are continuing to monitor for any further issues.

monitoring2021-06-11T04:20:36.655Z

A fix has been implemented and we are monitoring the results.

identified2021-06-11T04:03:45.248Z

The issue has been identified and a fix is being implemented.

investigating2021-06-11T04:03:37.074Z

We are currently investigating this issue.

Feb 10, 2021

Report: "Maintenance window"

Last update 2021-02-10T10:43:01.082Z

resolved2021-02-10T10:43:01.068Z

This incident has been resolved.

identified2021-02-10T09:05:06.433Z

Maintenance is being performed on our systems.

identified2021-02-10T09:02:47.000Z

Maintenance is being performed on our systems.

identified2021-02-10T08:58:24.000Z

Maintenance is being performed on our systems.

Oct 22, 2020

Report: "Network issues"

Last update 2020-10-22T01:32:32.643Z

resolved2020-10-22T01:32:32.630Z

This incident has been resolved.

monitoring2020-10-22T01:11:47.980Z

A fix has been implemented and we are monitoring the results.

identified2020-10-22T01:02:22.149Z

The issue has been identified and a fix is being implemented.

investigating2020-10-21T23:02:58.000Z

We're investigating intermittence in our network.

investigating2020-10-21T23:02:25.012Z

We are currently investigating this issue.

Oct 5, 2020

Report: "Intermittence in customer sites"

Last update 2020-10-05T23:08:13.037Z

resolved2020-10-05T23:07:49.144Z

All services are operational

monitoring2020-10-05T21:56:49.224Z

Latency issues have been solved, we don't expect more intermittence in the service

monitoring2020-10-05T21:54:24.648Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-05T21:20:40.000Z

We are currently investigating an intermittence in our service.

Report: "General Carrot App and Websites Outage"

Last update 2020-10-05T19:03:39.092Z

resolved2020-10-05T01:46:40.552Z

This incident has been resolved.

monitoring2020-10-05T01:04:11.762Z

We are continuing to monitor for any further issues.

monitoring2020-10-05T00:23:16.937Z

A fix has been implemented and we are monitoring the results.

identified2020-10-04T23:28:28.189Z

The issue has been identified and a fix is being implemented.

investigating2020-10-04T21:06:08.000Z

Our team has been notified, and we are currently investigating this issue. At this point we have determined all of the Carrot network is down (Application and websites) and we are acting to resolve this as quickly as possible.

Aug 7, 2020

Report: "Intermittent Timeouts"

Last update 2020-08-07T20:22:47.306Z

resolved2020-08-07T20:22:47.288Z

This incident has been resolved.

monitoring2020-08-07T20:07:34.679Z

A fix has been implemented and we are monitoring the results.

identified2020-08-07T19:48:38.698Z

The issue has been identified and a fix is being implemented.

investigating2020-08-07T19:31:44.195Z

We are currently investigating this issue.

Mar 20, 2020

Report: "Sites unavailable"

Last update 2020-03-20T00:12:22.908Z

resolved2020-03-20T00:12:22.893Z

This incident has been resolved.

monitoring2020-03-19T23:53:09.956Z

A fix has been implemented and we are monitoring the results.

identified2020-03-19T23:37:12.662Z

The issue has been identified and a fix is being implemented.

investigating2020-03-19T23:18:06.405Z

We are continuing to investigate this issue.

investigating2020-03-19T23:17:33.574Z

We are currently investigating this issue.

Oct 21, 2019

Report: "Intermittent traffic spikes"

Last update 2019-10-21T21:40:07.987Z

resolved2019-10-21T21:40:07.970Z

This incident has been resolved.

identified2019-10-21T17:04:04.893Z

The issue has been identified and a fix is being implemented.

Oct 14, 2019

Report: "Sites unavailable"

Last update 2019-10-14T15:37:43.351Z

postmortem2019-10-14T15:33:38.778Z

A change we made adding a new feature to our [carrot.com](http://carrot.com) code caused performance problems that took the site down. We have put processes in place to prevent changes like that making it into our codebase.

resolved2019-10-03T22:53:43.042Z

This incident has been resolved.

monitoring2019-10-03T22:49:05.145Z

A fix has been implemented and we are monitoring the results.

investigating2019-10-03T22:38:46.690Z

We are currently investigating this issue.

Sep 27, 2019

Report: "Degraded performance of websites and user account admin"

Last update 2019-09-27T21:15:13.139Z

resolved2019-09-27T21:15:13.124Z

This incident has been resolved.

investigating2019-09-27T21:14:39.663Z

We are continuing to investigate this issue.

investigating2019-09-27T17:26:17.450Z

We are currently investigating the issue.

Aug 19, 2019

Report: "Database Performance Issues"

Last update 2019-08-19T16:23:39.978Z

resolved2019-08-16T23:00:56.532Z

We are successfully mitigating this issue

investigating2019-08-16T15:45:36.485Z

We are currently investigating nightly database performance issues causing request timeouts.

Aug 8, 2019

Report: "Members Encountering Redirect Loops"

Last update 2019-08-08T17:54:53.394Z

resolved2019-08-08T17:54:53.380Z

This incident has been resolved.

monitoring2019-08-08T17:53:29.508Z

A fix was implemented within minutes and we are monitoring the issue

investigating2019-08-08T17:50:58.869Z

We are currently investigating this issue.

Jul 11, 2019

Report: "Site Outage"

Last update 2019-07-11T14:10:24.768Z

resolved2019-07-11T14:10:10.543Z

At midnight central time on July 11, 2019 an issue with our caching system caused carrot.com and customer sites to become unavailable until 8:30am central time. We got to the bottom of the issue and everything is now available. No data was lost: the only issue was sites failing to load. Additionally: our automated systems for updating the status page to report an outage were not triggered. We are going to fix that ASAP. In the future we will post a manual update like this one as soon as an issue is detected. We truly apologize for the inconvenience. We are actively making updates to make sure this type of outage is impossible in the future.

Apr 4, 2019

Report: "Some member websites are currently inaccessible via SSL"

Last update 2019-04-04T20:55:12.914Z

resolved2019-01-09T16:34:23.547Z

This incident has been resolved.

identified2019-01-09T16:08:02.712Z

We are working hard to restore SSL functionality and expect this to be complete in the next 60-90 minutes.

Report: "Brief service interruption"

Last update 2019-04-04T20:55:12.870Z

resolved2019-01-15T19:30:25.361Z

Carrot was inaccessible for about 10 minutes