Is Canva Down Right Now? Check if there is a current outage ongoing.

We're seeing increased error rate and processing times within CanvaAI for users generating designs, images, or code

We are currently investigating an outage affecting critical services used by Canva AI. Some AI interactions may be slow or be temporarily unavailable. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.

Some users may encounter problems when logging in using email codes. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.

The issue has been resolved. Users should now be able to log in without any problems. Thanks for your patience!

Some users may encounter problems when logging in using email codes. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.

We are investigating an issue that's currently cause user to be unable to access, add to cart, or use their carts to print.

This incident has been resolved.

Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

Access to Cart has now been restored. Users are now able to add to cart and use their carts to print.

A fix has been implemented and we are monitoring the results.

We are investigating an issue that's currently cause user to be unable to access, add to cart, or use their carts to print.

We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform.Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

This incident is now resolved. Thank you for your patience and understanding.

This is now mitigated. If you were affected, we will automatically process a refund for your purchase. New subscription attempts are working so we recommend to subscribe again. Thank you for your patience and understanding!

We are currently aware of an issue where some users may experience problems with their subscription activating after payment. Our team is actively working to resolve this as quickly as possible. If you were affected, we will automatically process a refund for your purchase. We recommend attempting to subscribe again once the issue has been fully resolved. We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.

This issue has been resolved. Thank you for your patience and understanding!

This is now mitigated. If you were impacted, please follow the steps below to restore your purchase. For affected users, you can try restoring your purchase by following these steps: 1. Open the Canva app on your phone. 2. Go to Menu > tap the dropdown arrow (v) next to your account name. 3. Scroll down and tap Settings. 4. Go to the Subscription tab. 5. Tap the Restore Purchase button. 6. Wait for the confirmation message indicating success. Thank you for your patience and understanding.

For affected users, you can try restoring your purchase by following these steps: 1. Open the Canva app on your phone. 2. Go to Menu > tap the dropdown arrow (v) next to your account name. 3. Scroll down and tap Settings. 4. Go to the Subscription tab. 5. Tap the Restore Purchase button. 6. Wait for the confirmation message indicating success. Thank you for your patience and understanding!

We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment. Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.

We are currently aware of an issue where some users may experience problems with their subscription activating after payment.Our team is actively working to resolve this as quickly as possible.If you were affected, we will automatically process a refund for your purchase.We recommend attempting to subscribe again once the issue has been fully resolved.We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.

We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.

Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.

This incident is now resolved. Thank you for your patience and understanding.

Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.

This incident is now resolved. Thank you for your patience and understanding.

Users may experience difficulties working with videos. Our team is actively investigating the issue. Thank you for your patience and understanding.

This incident is now resolved. Thank you for your patience and understanding.

Users may experience difficulties working with videos. Our team is actively investigating the issue. Thank you for your patience and understanding.

This issue is now resolved. Please refresh your design and try downloading it again.

We are continuing to investigate this issue.

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.

This issue has now been resolved. If you continue to experience any errors, please try refreshing your page.

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.

The issue affecting image uploads on Canva has been resolved.

We are aware of an issue where users are unable to upload images and are currently investigating.

We are aware of an issue where users are unable images and are currently investigating.

This incident is now resolved. Thank you for your patience and understanding.

We are aware that some users may be experiencing issues accessing paid features. Our team is aware of the situation and is actively investigating the issue. We appreciate your patience and will provide updates as we learn more.

This incident is now resolved. Thank you for your patience and understanding.

We are aware of problems with users accessing their accounts after signup.

We are aware of problems with users accessing their accounts after signup.

This incident is now resolved. Thank you for your patience and understanding.

Users who want to generate a video using Magic media will experience an error, "Magic media is breaking box office records! We're currently experiencing high demand. Please try again in a few moments." We've notified the video generation service provider and they are investigating the issue.

This incident has been resolved.

Users may have issues with: - Opening or creating a design from the Home page - Opening or creating a design from any app or website wherein Canva is embedded - Inserting or editing a design item Workaround for opening or creating a design from the Home page: Refresh the page. We are currently investigating the issue and will keep you updated.

This incident has been resolved.

Users may have issues with: - Generating images from photos in their Brand Kit using Dream Lab on their Home page We are currently investigating the issue and will keep you updated.

This incident has been resolved.

Users may have issues with: - Video background remover on their uploaded media We are currently investigating the issue and will keep you updated.

This incident is now resolved. Thank you for your patience and understanding.

Users may encounter errors while generating videos using Magic Media. We are investigating the problem and will resolve it shortly.

This incident has been resolved.

- settings won't be editable - renewals will not be processed until after the maintenance - new domains won't be purchasable The maintenance period will last for an hour Dec 15 12:00 PM AEDT ➔ Dec 15 1:00 PM AEDT

This incident is now resolved. Thank you for your patience and understanding.

Magic Write Magic Design Magic Translate There is an outage with OpenAI services at the moment

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

- This incident is now resolved. Thank you for your patience and understanding.

We have been aware that some users might not see the "Download" button from their end.

This incident is now resolved. Thank you for your patience and understanding.

- Jobs created with Autofill are currently unable to complete. - None of the other Connect API features appears to be affected. - Canva's Editor and Homepage are not affected by this issue. - We have identified the cause are working to mitigate.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved. We are continuing to monitor the situation.

Update: We are gradually restoring access.

We are continuing to investigate this issue.

We have been aware that some users might receive an error page when visting canva.com.

This incident is now resolved. Thank you for your patience and understanding.

Our team is currently looking into this issue and we will keep you updated.

This issue has been resolved.

We are aware of the issue and working on it.

This incident has been resolved.

Our team is aware of the issue and is currently working on a fix

This has been resolved

A fix has been implemented and we're monitoring the results.

Users may encounter: - Degraded performance when using Canva on all platforms - Issues when downloading designs in all formats - Issues when publishing Websites

This incident has been resolved.

We will be conducting maintenance on the following dates: Thursday, 12th September from 5:00 PM to 11:00 PM UTC During this time, users won't be able to purchase domains from Canva. The "Buy a new domain" button will be temporarily removed, and domain searches will be disabled. Additionally, users may experience issues with updating DNS records. We apologize for any inconvenience caused and appreciate your understanding as we work to improve our services.

This incident has been resolved.

We will be conducting maintenance on the following dates: Wednesday, 11th September from 5:00 PM to 9:00 PM UTC Thursday, 12th September from 5:00 PM to 11:00 PM UTC During this time, users won't be able to purchase domains from Canva. The "Buy a new domain" button will be temporarily removed, and domain searches will be disabled. Additionally, users may experience issues with updating DNS records. We apologize for any inconvenience caused and appreciate your understanding as we work to improve our services.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue

This incident has been resolved.

We are currently monitoring the results.

We are continuing to work on a fix for this issue.

Users might experience slower performance and increased errors with the following functionality: 1. Saving and editing designs 2. Using background remover and photo editor 3. Loading images on the photo editor 4. Downloading designs 5. Export designs via Connect API This is due to an external issue.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue.

This incident has been resolved.

Our team is currently investigating an issue with design downloads. Some factors that might cause the issue are: Large Designs Network Connection Speed

This has been resolved.

This incident is now mitigated.

Some users may experience issues with saving designs. We are aware of this issue and working on having this resolved. We appreciate your patience and understanding.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented, and we are monitoring the results. If the issue persists, a workaround has been identified for domains that use Microsoft/Outlook as their email provider: - Log in with Microsoft: If you have an existing account, you may bypass the email+code verification process entirely by logging in with Microsoft. 1. Click “Continue another way.” 2. Choose “Continue with Microsoft.” - Check with System Administrator: If logging in with Microsoft is not an option or you prefer to continue with email+code verification, contact your system administrator to ensure that the emails are not being quarantined or filtered by Microsoft’s security settings. Have them check your quarantine settings and allowlist emails coming from @canva.com.

We have become aware of an issue where users are not receiving the codes to log in to their accounts. Our engineers are working to resolve the issue and will keep you updated.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue.

This incident has been resolved.

We are aware of the issue that is currently affecting our users from Malaysia and we are currently investigating the root cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Users might encounter problems with editing designs where white elements appear black. Our team is aware of the issue, and we are currently investigating the root cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users might encounter problems with downloaded designs where elements or text appear black. Our team is aware of the issue, and we are currently investigating the root cause.

This has been resolved.

We are currently monitoring the results of the implemented fix

Users may encounter slowness with: - Downloading designs - Exporting video & presentations - Publishing websites A fix has been implemented and we are monitoring the issue.

This incident has been resolved.

Users may experience issues when using the "Download selection" functionality to download the selected part of their design. We are investigating the issue.

This incident is now resolved. Thank you for your patience and understanding.

Users in South Korea may experience difficulties signing in and accessing their accounts using the Canva mobile application. The application freezes on the Canva logo screen. Our engineers are working to resolve the issue. We will keep you updated.

This incident is now resolved. Thank you for your patience and understanding.

Issue has been identified and we are monitoring the fix.

Investigating the issue

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

We have received reports about users from Mexico being unable to access Canva. Our team is aware of the issue and we are currently investigating the root cause.

This incident has been resolved.

We are continuing to investigate this issue.

Our team is aware of the issue and we are currently investigating the root cause

This incident has been resolved.

Some users of the Deutsche Telekom ISP may experience slowness when accessing Canva during evening hours. We are aware of the issue and have identified that it is caused by a connectivity issue between Deutsche Telekom and our CDN, affecting some users connecting over IPv6.
We are working with our CDN to resolve the issue. Until the issue is resolved, we recommend affected users connect through a different ISP or use a VPN.

This incident has been resolved.

We have become aware of an issue where scheduling and posting designs from Canva to Twitter fails. Our engineers are working to resolve the issue, and we will make sure to keep you updated. Thank you for your patience and understanding.

User's should now be able to Log In/Sign Up using Apple

- The login issue has been resolved and is now working correctly - The signup issue has not been resolved, and we're still working on a fix

We are currently investigating the issue.

This is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

Users may encounter issues with certain Magic features. We are currently investigating the issue and will keep you updated.