Is Canary Down Right Now? Check if there is a current outage ongoing.

We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience.

We have initiated a resolution to the currently impacted services, and are continuing to monitor our systems. We will update you as the incident develops. We appreciate your patience and understanding.

Our team is in the process of identifying an issue impacting a subset of our Canary users, and is actively working on restoring all services. We thank you for your patience.

Our team has identified the issue and has implemented a fix. We sincerely thank your for your patience, and apologize for any frustrations this may have caused.

We are currently investigating an issue that is impacting services for a subset of Canary customers. We appreciate your patience while we work towards a resolution, and sincerely apologize for any frustrations this may cause.

This incident has been resolved.

We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience, and sincere apologies for any inconveniences this may have caused.

Our team has identified the issue impacting Canary services and is actively working on restoring all services. We sincerely thank you for your continued patience.

We are currently investigating an issue which is impacting Canary services. This may cause you to see a blinking white LED on your Canary device, or an error message when accessing the mobile or web applications. Thank you for your patience, and sincere apologies for any inconveniences this may cause.

All services that were being impacted by Amazon Web Services have now been restored. We will continue to monitor for any further updates, but as of now all impacted Canary devices should now be able to reconnect to our services. If you are continuing to experience any issues, please contact our support team by visiting our <a href="https://help.canary.is"><b>Help Center</b>.

We are continuing to monitor the status of Amazon Web Services which is impacting a subset of Canary devices. We have started to see an improvement to the impacted services, but we will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.

Canary services have started to be impacted by the Amazon Web Services outage that is affecting many other businesses, and has unfortunately caused some Canary devices to fall offline. We are actively trying to address these issues, but unfortunately this is a direct cause of the Amazon Web Services outage. We will continue to post updates here as progress is made.

The previous issues impacting Canary services have been resolved. We sincerely apologize for an inconveniences this may have caused, and greatly appreciated your patience while we worked towards a resolution.

The issue has been identified and the team is working towards a resolution. Thank you for your continued patience while we work towards a full resolution.

We are currently investigating reports from a subset of our users having connectivity issues with their Canary devices. We will post updates here as we work towards a resolution. We sincerely apologize for any inconvenience this may cause.

Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our support team via our Help Center: https://help.canary.is

An issue has been identified that is impacting functionality for a subset of Canary accounts. Our engineering team is actively working on resolving these issues. During this time, you may experience inconsistent Watch Live, Video Playback, and errors during setup. We will post further updates here while we work towards a resolution. Thanks in advance for your understanding, and sincere apologies for any frustrations this may cause.

The previous incident has been resolved.

Our team has identified the issue and implemented a fix. We are continuing to monitor the services, and are hoping to update to fully resolved shortly. Thanks for your continued patience and understanding.

Our team is investigating reports from a subset of users reporting that they are having difficulties with their Canary device's connectivity. We will provide further updates here as we work towards a resolution.

The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.

The engineers have deployed a fix. Cameras should be functioning as expected and timelines will be restored in due time.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating reports from a subset of users reporting the cameras have gone offline temporarily.

Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app. We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.

All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>.

Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.

Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.

After implementing the fix, all previous issues impacting Flex devices should now be resolved. If you are still experiencing issues with your Canary Flex, please follow the steps listed [here](https://help.canary.is/hc/en-us/articles/115000452068-How-do-I-reset-Canary-Flex-). If any issues persist after this, please contact our support team so we can investigate further by visiting our [Help Center](https://help.canary.is).

A fix has been implemented, and we are monitoring the results. If you were previously impacted by the Flex issues, please reboot your Canary Flex by holding the power button on the back of the device for 12 seconds. After completing this, your Flex should return back to normal operation. Thanks again for your patience and understanding while we work towards a resolution.

Our Team has identified an issue affecting a small subset of Flex users and are working to restore the live view for those users. Thank you for your patience in this matter.

This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.

The issue has been identified and a fix is being implemented for the subset of Flex users that are affected.

The issue has been identified and a fix is being implemented.

Our team is investigating a report from a subset of our users involving Canary Flex cameras.

All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is

We are continuing to monitor the status of our CRM platform, but as of now everything appears to be up and running. Thanks again for your patience while we work through this. We will post again here once we receive the All Clear.

Like many other service providers, our customer service relationship software provider is experiencing an outage that is affecting our chat, email and Canary Help Center. Canary app, webapp and Canary cameras are all functioning as expected. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is Thank you and Happy Thanksgiving if you celebrate!

Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.

Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.

Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS.  Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services.  We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is

Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.

Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.

Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.

Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.

Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.

All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is

All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon. Thanks again for your patience and understanding as we work towards a full resolution.

Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here. Thanks again for your patience and understanding as we work towards a full resolution.

Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.

All previous issues should now be resolved.

Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.

Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.

Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.

The previous issues causing some delays in a subset of video events has been resolved.

Our team has identified an issue causing a subset of videos and notifications to have a delay in processing. We are actively working on resolving this, and will update here as we receive new information.

This incident has been resolved.

Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.

Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.

Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

This incident has been resolved.

Our team has confirmed that the fix has finished being deployed, and there should no longer be any issues with accessing Canary services. If you are continuing to experience issues, please contact our support team (help.canary.is). Thanks again for your patience and understanding as we worked towards a resolution.

Our engineers were able to push out the fix for the customers who were experiencing issues with logging into Canary services. A small group of users may still experience intermittent errors while everything stabilizes. We'll update you here again once this is complete.

Our team has identified the root cause preventing a subset of users from accessing the Canary mobile and web applications. We are actively working on deploying this fix, and will provide another update here once this is complete. Thanks for your continued patience while we work towards a full resolution.

Our team is continuing to work to identify the issue causing a subset of our users to have difficulties with accessing the Canary mobile and web applications. Canary devices remain online and recording, as long as they are in a mode set to do so. The recorded video should be made available once these difficulties are resolved. Unfortunately at this time some users may be unable to change their Canary devices mode. We appreciate your patience, and sincerely apologize for any inconvenience this has caused.

Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

Our team has been able to implement a fix for the subset of users that were impacted. Any videos which had a delay in processing should now be available within the Canary app. If you are continuing to experience any difficulties, please contact our support team at support@canary.is. Thanks again for your patience while we worked to resolve this issue.

Our engineers have identified the issue and are actively working on implementing a fix. All devices should now be creating and uploading new video that is available within the Canary app. Our team is continuing to work towards restoring any missing videos for users that were impacted.

Our engineers are investigating reports of delays in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post on our status page as we receive updates.

Our team has identified the root cause impacting a subset of user's Canary Flex connectivity, and has pushed an update which should resolve this for all impacted users. If you are continuing to experience any difficulties, please reach out to our support team at support@canary.is.

Our team is investigating reports from a subset of users who are having difficulties with their Canary Flex connectivity. We will post updates here as we receive them. Thanks for your patience and understanding as we work towards a resolution.

Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any difficulties using the Canary App or service, please contact our support team by emailing support@canary.is. Thanks again for your patience while we worked to a complete resolution.

Our team has identified the root cause impacting a subset of users who were experiencing difficulties accessing the Canary Timeline. We have implemented a fix which should resolve this for the majority of users impacted. We will continue to provide updates here as we work towards a full resolution.

Our engineers are investigating reports from a subset of users having difficulty accessing their video history via the Canary Timeline. We will continue to provide updates here as we receive them. Thanks for your patience and apologies for any inconvenience this may cause.

Our team has released iOS app, v4.0.3, this morning which resolves the issues being reported of a green screen when attempting to WatchLive. If you were previously experiencing this issue please go to the App Store to download the latest app to get this resolved. Thanks again for your patience and understanding while we worked on a resolution.

Our team has discovered an issue with the recent iOS app, v4.0.2, which is causing the WatchLive feature to display a green screen for a subset of our users. Our team has identified the fix for this, and will be releasing iOS app, v4.0.3, to resolve it as soon as possible. Thanks for your patience and understanding while we work towards a resolution.

Our engineering team has now confirmed that a full resolution has been implemented, and no users should be impacted any further. If you are continuing to experience any difficulties, please contact our support team at support@canary.is Thanks again for your patience while we worked to resolve this issue.

Our team has implemented a fix that should resolve the issues for the majority of our impacted customers. We are continuing to work towards a complete resolution, and will post here once we have it. Thanks again for your patience while we work through this.

Our team has identified an issue that is impacting a small subset of our users. This is causing a delay in the playback of video events within the Canary timeline. Devices are still recording motion and uploading video, but may take longer than normal for these events to play within the application. We will post further updates here as we receive them. We apologize for any inconvenience this may cause.

This incident has been resolved.

A subset of users were experiencing difficulties with the Canary app services. We can now confirm that those difficulties should no longer occur. Thank you for your patience and understanding while we were working towards a resolution. As always, if you have any questions or if there is anything else we can assist with, please don't hesitate to reach out to us via any of the methods listed here: https://help.canary.is/hc/en-us/articles/206119718-How-do-I-contact-support-

Currently, a few users are still experiencing difficulties impacting password resets, mode changes and updates to their settings. Our engineering team is working tirelessly on a solution for those experiencing the issue. Our heartfelt apologies from the team at Canary.

Our engineers are continuing to work through the issues that are impacting Canary services. We have been able to restore the majority of services for our users, but there is still a subset of users being impacted. We will continue to monitor progress and provide additional updates here as we receive them. We greatly appreciate your patience and sincerely apologize for any inconvenience this may have caused.

Our engineers are continuing to work towards a resolution to the issue that is impacting Canary services. This issue is preventing users from accessing the Canary mobile and web applications, as well as mode changes, password resets, new device setups, and sending persistent notifications for presence alerts. Canary devices that are currently set into a mode to record motion will continue to do so, and the video will be available once everything is resolved.

Our team has identified the issue and is actively working towards a resolution. We apologize for any inconvenience this issue may have caused, and are doing everything to restore access to the Canary apps as soon as possible.

Our engineers are investigating an issue that is preventing the Canary mobile app from loading. Canary cameras will continue to record videos for detected motion, but there may be a delay in them changing modes (Home, Away, etc.). This issue may also cause errors when attempting to login to the mobile app as well as the webapp (my.canary.is). We will continue to post updates here as we work towards a resolution to this issue.

The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to support@canary.is.

We've discovered that this issue is affecting most Canary App and Web App functions, but devices are still recording. We are continuing to investigate this issue, and will post updates from our engineers here as we receive them.

Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is resolved.

The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to support@canary.is.

Our engineers have identified the issue and implemented a fix. All services should now be operational without any delays. We will continue to monitor the status and provide any further updates here.

Our engineers are investigating an issue that is causing a delay in video events showing on the Timeline within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.

The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to support@canary.is.

Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.

This incident has been resolved.

Our team has identified the issue and has begun implementing a fix. There may still be a delay in video playback as we work towards a complete resolution.

Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.

This incident has been resolved.

We are continuing to monitor for any issues impacting video playback and accessing Timeline events. At this time we believe all issues should be resolved. If you are still experiencing these issues please contact our support time by emailing support@canary.is.

Our engineers are monitoring an issue that is causing a delay in video playback within the Canary App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is back to normal.

The issue has now been completely resolved.

A fix has been implemented and we are monitoring the results. All devices should now be back online and operating. There may still be a bit of a delay in video recordings as our system returns back to normal.

Our engineers have identified the issue and are pushing out a fix. We will continue to monitor and will report once everything is completely resolved.

Our engineers are investigating reports of Canary devices being offline. We will post updates here as we receive more information. Thanks for your patience while we investigate.

The issue that was preventing videos from being processed and available within the Canary app has been resolved.

Our engineers have identified the issue and are actively working towards a resolution. Video events have begun processing but are currently delayed as we work to return to real time.

Our engineers are investigating an issue that is preventing videos from being processed and available within the Canary app. This is also preventing notifications from being sent for detected motion. The ability to Watch Live from Canary devices remains functional. As we receive updates on the status and scope of the issue we will post them here.

The previous issue impacting Canary services has been resolved.

Our engineers are investigating an issue that is impacting Canary services.

Our engineers have identified and resolved the issue that was previously impacting the Watch Live functionality within the application. Everything should now be working as expected.

Our engineers are investigating an issue that is preventing users from being able to use the Watch Live feature within the Canary application.

The previous issue causing a delay in video processing has been resolved.

Our engineers have identified an issue that is causing a delay in video processing. Canary devices are still online and recording but the processing of these videos reaching the application is currently delayed. We have identified the issue and are working towards a full resolution. Thanks for your patience and apologies for any inconvenience this may have caused.

All issues affecting Canary services have been resolved.

Our engineers have identified the root cause of the service issues and have implemented a fix. All services should now be functioning, but you may still experience some delays in loading video within the Canary app. We will update this status to resolved once all services have returned to normal operation.

Our engineers are continuing to work to resolve the issues that are affecting Canary services. You may continue to experience issues loading the Canary application and accessing our Web App via my.canary.is. We appreciate you patience and apologize for any inconvenience this has caused.

We are currently investigating an issue causing the Canary app to be unresponsive and preventing my.canary.is from loading. Canary devices are still recording video.

This incident has been resolved.

This morning we experienced some issues directly related to the increased error rates on AWS S3. This may have caused delays in video being uploaded and notifications being sent for those videos. Our engineers will continue to monitor the status of AWS, but as of right now everything should be fully operational.

The previous issues impacting Canary services have been resolved.

Our engineers are continuing to work towards a resolution to the issue impacting Canary services. We appreciate your patience, and apologize for any inconvenience this may have caused.

Our engineers are investigating an issue that is causing rapid notifications within the app, as well as the inability to change modes/settings, activating new devices, and accessing the web app via my.canary.is.

Stability to Canary services have been fully restored.

Stability to most services have been resolved, but we are continuing to see some issues affecting Watch Live for a subset of our user base. We appreciate your patience while our engineering team continues to work towards a full resolution.

We are continuing to see issues that are affecting a subset of our user base. This may cause issues with Watch Live, changing device modes, and connectivity for Canary devices. We appreciate your patience while our team works towards a resolution.

We have identified the root cause of the issue, and are working towards a complete resolution. We appreciate your patience, and again apologize for any inconvenience this may have caused.

We are continuing to see issues that are impacting Canary services. We are investigating the root cause, and will post any additional updates here.

We have implemented a fix that should resolve the issues some users were experiencing with Watch Live and device connectivity. We will continue to monitor to ensure everything is resolved.

We have identified the issue that is affecting Canary services for some users, and are in the process of implementing a fix. We appreciate your patience and apologize for any inconvenience this may have caused.

Our engineers are currently investigating an issue that may affect Watch Live and Canary device connectivity.

The previous Canary service issue has been resolved.

We are currently investigating an issue that is causing issues with loading the Canary application and connecting to Canary devices. As always, our status page will reflect any developments and final resolution, so please check back here for updates.

Update: Engineering has implemented a resolution. Flex devices should be working normally. Please report any issues to our Customer Experience team as those issues may be related to something else. After initial resolution of an issue yesterday, we’re seeing reports of residual issues with Flex setup, Watch Live and Mode change on some customers’ devices. Please know that we are aware of the situation and currently working toward a resolution. As always, our Statuspage will reflect any developments and final resolution, so please check back here for updates.

After initial resolution of an issue yesterday, we’re seeing reports of residual issues with Flex setup, Watch Live and Mode change on some customers’ devices. Please know that we are aware of the situation and currently working toward a resolution. As always, our Statuspage will reflect any developments and final resolution, so please check back here for updates.

The previous service issue has been resolved.

We are currently investigating an issue that is affecting set ups, watch live and mode changes for Canary Flex devices.

Maintenance has been completed bringing further stability to the Canary cloud. Video creation, notification delivery and mode changes were not impacted during this time. We are very sorry about the previous issues customers have been experiencing with video event delivery.

Canary engineers will be performing maintenance to our underlying services at 12:00AM EST. Video creation, notification delivery and mode changes are not expected to be impacted. We continue to closely monitor the Canary cloud for any instabilities and will next update customers Friday morning with the results of the system maintenance.

There are no current delays or issues affecting Canary cloud services. Video creation, notification delivery and mode changes should all be working as expected. We will continue to closely monitor these services throughout the morning.

The underlying issue that's affecting video creation, notification delivery and mode changes still remains. Canary engineers are continuing to work towards resolving the underlying issue impacting these services. We expect this degraded system performance to continue into the evening. We are very sorry about the ongoing issues our customers have been experiencing with the Canary cloud.

We are currently investigating delays in mode changes, video processing and notifications being sent for created videos. Watch live services are not affected. We apologies for the continued degradation in Canary cloud services.

This incident has been resolved.

We are currently investigating short delays in video processing, notifications being sent for created videos and mode changes. Watch live services are not affected.

The earlier Canary services outage has been resolved.

We are currently investigating short delays in video processing, notifications being sent for created videos and mode changes. Watch live services are not affected.

The earlier Canary services outage has been resolved.

We are currently investigating issues with the following features. Watch live services and device to cloud connectivity are not affected. * First time device activations * Password resets * Login to the Canary app * Member invites * Video event creation * Notification delivery * Mode changes

This incident has been resolved.

The earlier Canary services outage has been resolved.

We are currently investigating issues with the following features. Watch live services and device to cloud connectivity are not affected. * First time device activations * Password resets * Login to the Canary app * Member invites * Video event creation * Notification delivery * Mode changes