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Campaign Registry is currently Operational

Last checked 2025-06-14T13:39:48.565Z from Campaign Registry's official status page

Historical record of incidents for Campaign Registry

May 29, 2025

Report: "6.10.0 Release"

Last update 2025-05-29T07:14:00.000Z

Completed2025-05-29T07:14:00.000Z

The scheduled maintenance has been completed.

Verifying2025-05-29T06:52:00.000Z

Verification is currently underway for the maintenance items.

In progress2025-05-29T06:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-28T13:16:00.000Z

We will be undergoing scheduled maintenance during this time.

Sep 6, 2024

Report: "DB under heavy load"

Last update 2024-09-06T13:35:27.286Z

resolved2024-09-03T08:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:34:29.944Z

resolved2024-09-02T21:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:33:20.854Z

resolved2024-09-02T11:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:32:20.776Z

resolved2024-09-02T04:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:28:41.624Z

resolved2024-08-31T22:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:27:10.510Z

resolved2024-08-31T18:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Report: "DB under heavy load"

Last update 2024-09-06T13:22:05.152Z

resolved2024-08-31T12:00:00.000Z

Some actor is performing some heavy duty search depleting DB resources. Other searches or operations might be impacted around this time, too.

Jan 12, 2024

Report: "redis outage"

Last update 2024-01-12T00:46:34.695Z

resolved2024-01-12T00:46:34.679Z

we already restored the service.

identified2024-01-12T00:26:33.669Z

currently there is a partial outage impacting SMS OTP

identified2024-01-12T00:12:47.494Z

we are escalating to redis about this. this also happened 12 hours ago during release window. please refer to status.redis.com for their updates.

Mar 6, 2023

Report: "IRS failures"

Last update 2023-03-06T20:43:22.099Z

resolved2023-03-06T15:00:00.000Z

IRS is currently experiencing a high rate of failed lookups. Retries will continue.

Feb 3, 2023

Report: "IRS outage"

Last update 2023-02-03T08:10:13.161Z

resolved2023-01-19T00:30:00.000Z

IRS outage

Jan 16, 2023

Report: "Reported time-outs on Brand registration attempts via the CSP Portal or API (using blocking mode)"

Last update 2023-01-16T15:36:53.649Z

resolved2023-01-16T15:36:53.632Z

This incident has been resolved.

monitoring2023-01-16T15:36:19.671Z

We are continuing to monitor for any further issues.

monitoring2023-01-13T19:30:35.523Z

We are continuing to monitor for any further issues.

monitoring2023-01-13T17:50:11.000Z

We are currently observing time-outs during Brands registration attempts submitted via the CSP Portal or through the API using Synchronous (blocking) mode. Our vendor is currently working on the issue and are monitoring the situation very closely. As an alternative, we recommend using Asynchronous (non-blocking) Brand registration method available via our API. This method will allow to register your Brands without experiencing time-outs.

Nov 2, 2022

Report: "AEGIS service outage"

Last update 2022-11-02T03:42:58.408Z

resolved2022-11-01T00:14:42.000Z

AEGIS services are back to normal

identified2022-10-31T22:47:31.000Z

we got notified by AEGIS of such IRS related outages

investigating2022-10-31T15:04:38.000Z

we start seeing massive AEGIS failures

Apr 12, 2022

Report: "spring4shell vulnerability"

Last update 2022-04-12T03:53:01.270Z

resolved2022-04-04T14:00:44.000Z

This incident has been resolved.

monitoring2022-04-04T09:32:53.000Z

the fix is pushed to production and we're monitoring it.

identified2022-04-01T00:32:31.000Z

we upgraded spring framework to another newer version 5.3.18 to apply the official RCE fix

identified2022-03-31T13:12:03.000Z

The issue has been identified and a fix is being implemented.

investigating2022-03-31T02:00:43.000Z

We are currently investigating this issue.

Mar 29, 2022

Report: "OSR outage"

Last update 2022-03-29T10:23:54.174Z

resolved2022-03-29T10:23:43.141Z

been monitoring it for over 2 hours and it's been stable, thus the incident has been resolved.

monitoring2022-03-29T08:55:00.000Z

NetNumber has restored the connectivity in Boston and validated connectivity.

identified2022-03-29T07:41:47.000Z

NetNumber is having a network problem with Boston Data Center and they are working to restore service quickly.

identified2022-03-29T05:38:42.000Z

We're experiencing NetNumber Boston connectivity issue, awaiting NetNumber's response.

investigating2022-03-29T05:30:58.000Z

We are expriencing OSR IPSec connection issues. Looking into it

Report: "OSR down"

Last update 2022-03-29T05:44:07.711Z

resolved2022-03-03T13:16:01.976Z

It's been functioning well since NetNumber fixed OSR and the campaign queue was consumed fine. Campaigns are now able to be registered against OSR again.

monitoring2022-03-03T11:18:55.775Z

NetNumber has restored OSR services and we are able to access it again. Will keep monitoring it for next few hours.

identified2022-03-03T10:04:26.000Z

The NetNumber BOS Site and Services remain unavailable at this time. NetNumber is actively working with on-site personnel to restore services. Estimated restoration time is ~06:00am EST

identified2022-03-03T09:01:05.321Z

NetNumber confirmed that Boston datacenter is having issues with OSR services, which is not available in Chicago datacenter. They are actively working on it to restore access.

investigating2022-03-03T06:00:56.000Z

Looks like OSR services are down. We're trying to switch over to another datacenter.

Mar 26, 2022

Report: "Duplicate Campaign Billed Events"

Last update 2022-03-26T21:39:21.967Z

resolved2022-03-26T19:47:02.000Z

After hours of monitoring, we observed that those duplicate events cease to exist. This incident is resolved.

monitoring2022-03-26T14:52:45.000Z

The fix is pushed to production and we're monitoring the results.

identified2022-03-26T13:11:16.000Z

The fix is deployed to testing environment and verified.

identified2022-03-25T19:24:11.000Z

The bug affected only the expired campaigns. The root cause has been identified.

investigating2022-03-25T14:27:04.000Z

We discovered the issue that incorrectly generated duplicate CAMPAIGN_BILLED events for the change introduced in the 3.5.0 release.

Mar 2, 2022

Report: "Intermittent time-outs towards OSR provider"

Last update 2022-03-02T01:42:55.827Z

resolved2022-03-01T12:00:14.000Z

We have updated our system to mitigate the issue when there is a downstream delay in our partner's network. Any time-out events experienced yesterday should now be resolved and we recommend enabling your retry mechanism to complete Campaign updates/registrations. Our team continues to monitor for any recurrence.

monitoring2022-03-01T10:15:07.000Z

We have implemented the fix, tested it and pushed to production. Will actively monitor production results.

identified2022-03-01T07:22:58.000Z

We have a fix for this time-out issue and now are testing it to push to production soon.

identified2022-03-01T00:00:47.000Z

Customers may experience intermittent time-out errors while trying to register Campaigns via the TCR Web Portal or API. This issue is due to time-outs towards our OSR partner. The incident has been reported to our OSR partner. Additionally, TCR engineers are working to mitigate the issue while our OSR partner works towards a resolution. We recommend our customers to enable their retry functionality if a time-out error is encountered while trying to register a Campaign.

investigating2022-02-28T17:45:49.000Z

Customers may experience intermittent errors accessing the CSP, DCA and MNO Web Portals. Additionally, customers may experience intermittent time-out errors when trying to access TCR API endpoints. This is currently impacting Brand and Campaign registration. The issue started at approximately 12:40 PM EST. It is currently under investigation.