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CallHub is currently Operational

Last checked 2025-06-14T13:16:50.017Z from CallHub's official status page

Historical record of incidents for CallHub

Apr 11, 2024

Report: "CallHub is facing service disruption with voice calls broadcast for US / Canada numbers"

Last update 2024-04-11T20:56:07.493Z

resolved2024-04-11T20:56:07.473Z

This incident has been fixed and voice calls are working fine. It was a caching issue on one of our servers. We are considering it resolved now. Sorry for the inconvenience caused to you.

monitoring2024-04-11T19:58:09.057Z

We have identified the problem and placed a fix to resolve it. Voice calls should work for all CallHub customers. We will share more insights later. We are still monitoring the voice services at our end.

investigating2024-04-11T19:37:13.635Z

We are currently investigating the matter with the concerned team and will keep you posted on it. Sorry for the inconvenience.

Feb 23, 2024

Report: "CallHub services are currently disrupted due to technical issues"

Last update 2024-02-23T15:57:24.402Z

resolved2024-02-23T15:57:24.384Z

We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations.

monitoring2024-02-23T03:47:55.600Z

We are continuing to monitor for any further issues.

monitoring2024-02-23T03:24:05.121Z

The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease. Thank you for your continued patience as we work towards complete normalization.

identified2024-02-23T02:41:45.991Z

The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates. We appreciate your understanding.

investigating2024-02-23T02:02:12.011Z

We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.

Feb 15, 2024

Report: "The CallHub dashboard is throwing HTTP error 403 and experiencing a similar issue on the mobile app."

Last update 2024-02-15T16:16:40.914Z

resolved2024-02-15T16:16:40.897Z

RCA - One of the database connection pooler system configuration settings was incorrectly set to lower limit when we upgraded the servers which resulted in failure of application to db server connections when the traffic was high. Impact - System was entirely down from 5:16pm PST to 5:35pm PST - 19min complete outage. System was available with degraded performance (slowness) from 5:35pm PST till about 5:50pm PST - 15min degraded performance.

monitoring2024-02-15T03:07:32.000Z

On Feb 14, 2024, CallHub users experienced disruption on the CallHub dashboard, encountering HTTP error 403. This issue also affected the performance of the mobile app during the period from 5:16 PM to 5:50 PM PST. Upon conducting an initial investigation, we identified the root cause related to auto-scaling processes. The issue has been promptly addressed, and as of now, all services have been restored to normal functionality. Our team actively monitors the services to ensure stability. We apologize for any inconvenience caused during this period.

Sep 7, 2023

Report: "Again, CallHub calling services are affected due to a current service interruption at one of our third-party services."

Last update 2023-09-07T15:49:26.051Z

resolved2023-09-07T15:49:26.039Z

This incident has been resolved.

monitoring2023-09-07T14:56:36.300Z

The concerned team has implemented a fix, and your services are back to normal. We are still monitoring the system. Sorry for the inconvenience caused to you.

identified2023-09-07T14:46:08.444Z

We are working with the concerned team to get a fix or other feasible solution as soon as possible. Our engineering is also working on a fallback mechanism to avoid such instances. Stay tuned.

Sep 6, 2023

Report: "Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers."

Last update 2023-09-06T21:33:19.488Z

resolved2023-09-06T21:33:19.473Z

The concerned team has implemented a fix and the calling service should be back to normal for you. This incident has been resolved.

identified2023-09-06T18:23:50.270Z

We are still working with the concerned teams on a fix. Please stay tuned.

identified2023-09-06T17:00:42.452Z

We are working with the concerned team and will keep you posted here. A fix is being implemented. Stay tuned.

Report: "Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers."

Last update 2023-09-06T06:03:48.646Z

resolved2023-09-06T06:03:48.628Z

This incident has been resolved.

monitoring2023-09-05T23:11:07.000Z

The concerned team has implemented a fix and is monitoring the impact. The calling service should be back to normal for you. Still, we are monitoring the system.

identified2023-09-05T22:57:46.246Z

We are working with the concerned team and will keep you posted here.

May 19, 2023

Report: "We encounter sporadic Call Centre problems while making calls in the web browser. This is due to an ongoing issue with one of our telecom carriers."

Last update 2023-05-19T05:15:57.994Z

resolved2023-05-19T05:15:57.983Z

The calling service has been fully restored and is now operational.

monitoring2023-05-19T01:58:16.868Z

A fix has been implemented, and the browser call is returning to normal. However, we are still monitoring the system.

investigating2023-05-19T00:13:44.551Z

We are actively investigating the problem and collaborating with relevant teams to resolve it quickly.

Oct 19, 2022

Report: "Intermittent service interruption happened for CallHub US customers"

Last update 2022-10-19T13:56:19.650Z

resolved2022-10-19T13:56:19.636Z

Our engineering team has deployed the fix on servers to avoid such instances in the future. After monitoring the services for the last six hours, we consider it resolved.

identified2022-10-19T04:02:16.728Z

We briefly observed a substantial slowdown with DB queries between 23:15 & 23:25 and 23:46 & 23:57 UTC on October 18, 2022. After that, there have been no interruptions, and all services are functioning normally. Our team is thoroughly looking into the issue and will shortly present a root cause investigation.

Jul 2, 2022

Report: "Customers in US/Canada of CallHub may experience service interruption"

Last update 2022-07-02T17:16:42.737Z

resolved2022-07-02T17:16:42.720Z

This incident has been resolved.

monitoring2022-07-02T16:49:11.630Z

We have deployed the fix, and CallHub services are resumed now. However, we are still monitoring the situation.

identified2022-07-02T16:09:35.478Z

We are continuing to work on the fix of this issue.

identified2022-07-02T15:21:00.223Z

Our teams are investigating the matter, and they have identified the issue. Please stay tuned.

Jun 21, 2022

Report: "CallHub users may experience 5xx errors or timeouts while reaching to CallHub domains"

Last update 2022-06-21T13:02:12.166Z

resolved2022-06-21T13:02:12.151Z

This incident has been resolved and we are closing it for the time.

monitoring2022-06-21T07:33:51.854Z

We identified the issue with one of our third-party services (Cloudflare’s network), and they have deployed the fix. As a result, all CallHub domains are accessible now, and we are still monitoring the situation.

investigating2022-06-21T06:56:48.678Z

We are currently investigating the matter and will keep you posted on it.

Dec 15, 2021

Report: "Non EU CallHub customers are facing slowness or intermittent service interruption"

Last update 2021-12-15T16:18:51.479Z

resolved2021-12-15T16:18:51.447Z

The issue has been resolved.

monitoring2021-12-15T16:08:56.552Z

A fix has been implemented and services recovery is there. CallHub application should be for you now. We are still monitoring the system for the time.

identified2021-12-15T16:00:10.285Z

The issue has been identified and the concerned teams are working to deploy the fix. Please stay tuned. Sorry for the inconvenience.

investigating2021-12-15T15:46:39.699Z

We are continuing to investigate this issue.

investigating2021-12-15T15:46:05.000Z

We are facing an infrastructure issue with one of our vendors (AWS) and working on this matter along with their team. Please stay tuned.

Dec 10, 2021

Report: "Voice Rest APIs services degradation at Telecom Carrier's end"

Last update 2021-12-10T23:08:51.111Z

resolved2021-12-10T23:08:51.093Z

This incident has been resolved.

monitoring2021-12-10T22:31:57.912Z

A fix has been implemented and the services are recovering successfully. Voice calls should work for you. Still, we are monitoring for the time.

identified2021-12-10T22:11:03.724Z

We are currently investigating an intermittent issue with latency and timeout errors—one of our Telecom Carriers Voice services got impacted. We are actively working on it. Please stay tuned.

Dec 9, 2021

Report: "Voice Broadcasting and Messaging services are downgraded"

Last update 2021-12-09T14:48:56.919Z

resolved2021-12-09T14:48:56.904Z

This incident has been resolved.

monitoring2021-11-22T18:55:25.746Z

All services are restored and we are monitoring the situation. Please stay tuned.

investigating2021-11-22T18:00:16.163Z

You may experience failed calls, latency/time outs, or delayed or failed messages intermittently. We are currently investigating the matter with our Telecom Carrier.

Nov 11, 2021

Report: "Voice Broadcasting and Messaging services are impacted"

Last update 2021-11-11T17:47:31.548Z

resolved2021-11-11T17:47:31.534Z

Both services (Voice Broadcast & Messaging) are back to normal at the Telecom Carrier end. Therefore, we are considering it as resolved for the time being.

identified2021-11-09T23:33:50.745Z

We have identified that the issue is still occurring, and both services calling and messaging are impacted. As a result, you may be experiencing failed calls, latency/time outs, and delayed or failed messages. The problem is happening at the Telecom Carrier end. We are in constant touch on this. Sorry for the inconvenience.

identified2021-11-09T22:20:26.401Z

CallHub Messaging service is functional now and we are still monitoring for the time. Voice Broadcast service is partially restored and it will be normal soon. Please stay tuned!

identified2021-11-09T20:42:38.092Z

With CallHub, a few customers are facing service interruption with voice broadcast and texting. We have identified the issue and are actively working on it. Please stay tuned for further updates.

Sep 20, 2021

Report: "Calling is not functional on one of CallHub's servers(NA)"

Last update 2021-09-20T22:33:19.624Z

resolved2021-09-20T22:33:19.606Z

The calling functionality is back to normal. We are considering it as resolved for the time being.

monitoring2021-09-20T21:56:57.207Z

After identifying the issue, a fix has been implemented. As a result, the Calling functionality is back to normal. We are still monitoring the system.

investigating2021-09-20T20:47:36.881Z

We are currently investigating the issue and will keep you posted on it.

Report: "Service Interruption happened on one of CallHub's servers (NA)"

Last update 2021-09-20T20:55:21.816Z

resolved2021-09-20T17:00:00.000Z

One of the web services got halted and we need to restart the service to fix it.

Feb 26, 2021

Report: "SMS & MMS services got interrupted due to Telecom Carrier APIs issue"

Last update 2021-02-26T17:52:00.485Z

resolved2021-02-26T17:52:00.469Z

SMS & MMS services are back to normal. We are considering it as resolved. Thanks!

monitoring2021-02-26T16:53:29.000Z

SMS & MMS services are resumed as it is fixed by Telecom Carrier. We are still monitoring the situation.

identified2021-02-26T16:09:36.603Z

Our engineering team has been alerted and is actively working on it. We will update you posted on it.

Dec 28, 2020

Report: "Analytics services impacted across all regions"

Last update 2020-12-28T10:50:18.364Z

resolved2020-12-28T10:50:18.351Z

This incident has been resolved.

monitoring2020-12-28T10:46:49.669Z

A fix has been implemented and we are monitoring the results.

identified2020-12-28T10:03:24.261Z

The issue has been identified and a fix is being implemented.

investigating2020-12-28T07:04:46.770Z

Analytics services are intermittently failing across all geographies. We are actively working to resolve this.

Aug 20, 2020

Report: "CallHub Voice & SMS services are impacted for some customers"

Last update 2020-08-20T03:23:10.080Z

resolved2020-08-20T03:23:10.069Z

This issue is resolved now. Note: If your account was switched to a different carrier, please continue to work with support team in case of any trouble.

monitoring2020-08-19T15:08:27.322Z

Cause of the Issue: It came to our attention that one of the accounts using our services was sending misleading and unsolicited texts. This is a violation of our terms of service and the offending account has been suspended. Unfortunately, this incident has impacted our partner carrier poorly. As a result, services have been disrupted for some of our customers. Please visit https://callhub.io/callhub-outage-aug2020/ for more details. Resolution: We are moving affected accounts to a different carrier on request. If you want us to move your account, please reach out to our support team at support@callhub.io and we will get started immediately. Below article contains the detailed instructions to resolve the issue https://support.callhub.io/hc/en-us/articles/900002213163-CallHub-Outage-steps-to-resolve

investigating2020-08-18T19:05:23.343Z

We are continuing to investigate this issue.

investigating2020-08-18T19:04:26.065Z

CallHub Voice & SMS services impacted across all geographies, due to issues with our telecom carriers. We're working with them on resolving these issues. We will keep you posted on the updates. If you have any queries please do send them to support@callhub.io.

Jul 2, 2020

Report: "CallHub Voice & SMS services are impacted due to carriers"

Last update 2020-07-02T01:44:47.545Z

resolved2020-07-02T01:44:47.534Z

This incident has been resolved.

investigating2020-07-02T01:44:39.004Z

This issue is now resolved.

investigating2020-07-01T23:45:51.000Z

Mar 9, 2020

Report: "Elevated API Errors"

Last update 2020-03-09T20:07:54.930Z

resolved2020-03-09T20:07:54.280Z

This incident has been resolved.

investigating2020-03-09T20:07:25.435Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-09T20:06:59.150Z

resolved2020-03-09T20:06:59.111Z

This incident has been resolved.

investigating2020-03-09T20:06:21.409Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 8, 2020

Report: "Elevated API Errors"

Last update 2020-03-08T05:35:51.151Z

resolved2020-03-08T05:35:51.105Z

This incident has been resolved.

investigating2020-03-08T05:34:33.061Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-08T00:56:18.379Z

resolved2020-03-08T00:56:18.290Z

This incident has been resolved.

investigating2020-03-08T00:54:29.787Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 7, 2020

Report: "Elevated API Errors"

Last update 2020-03-07T21:58:34.836Z

resolved2020-03-07T21:58:34.786Z

This incident has been resolved.

investigating2020-03-07T21:56:41.565Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-07T21:50:34.045Z

resolved2020-03-07T21:50:33.588Z

This incident has been resolved.

investigating2020-03-07T21:48:58.307Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 5, 2020

Report: "Elevated API Errors"

Last update 2020-03-05T10:20:44.937Z

resolved2020-03-05T10:20:44.873Z

This incident has been resolved.

investigating2020-03-05T10:19:35.302Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 3, 2020

Report: "Elevated API Errors"

Last update 2020-03-03T16:20:42.065Z

resolved2020-03-03T16:20:41.787Z

This incident has been resolved.

investigating2020-03-03T16:20:21.148Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-03T16:19:55.113Z

resolved2020-03-03T16:19:55.056Z

This incident has been resolved.

investigating2020-03-03T16:19:23.777Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-03T16:11:27.245Z

resolved2020-03-03T16:11:27.198Z

This incident has been resolved.

investigating2020-03-03T16:11:09.230Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-03T11:33:12.767Z

resolved2020-03-03T11:33:12.728Z

This incident has been resolved.

investigating2020-03-03T11:32:28.713Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-03T02:22:36.068Z

resolved2020-03-03T02:22:35.497Z

This incident has been resolved.

investigating2020-03-03T02:22:02.414Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-03T02:16:15.969Z

resolved2020-03-03T02:16:15.936Z

This incident has been resolved.

investigating2020-03-03T02:14:53.928Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 2, 2020

Report: "Elevated API Errors"

Last update 2020-03-02T18:50:38.486Z

resolved2020-03-02T18:50:38.433Z

This incident has been resolved.

investigating2020-03-02T18:47:10.320Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-02T15:03:56.636Z

resolved2020-03-02T15:03:56.590Z

This incident has been resolved.

investigating2020-03-02T15:03:20.636Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-03-02T14:48:58.176Z

resolved2020-03-02T14:48:58.127Z

This incident has been resolved.

investigating2020-03-02T14:48:25.303Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 27, 2020

Report: "Elevated API Errors"

Last update 2020-02-27T12:41:12.004Z

resolved2020-02-27T12:41:11.948Z

This incident has been resolved.

investigating2020-02-27T12:40:57.875Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-02-27T03:48:19.156Z

resolved2020-02-27T03:48:19.118Z

This incident has been resolved.

investigating2020-02-27T03:41:37.976Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-02-27T02:21:22.556Z

resolved2020-02-27T02:21:22.506Z

This incident has been resolved.

investigating2020-02-27T02:20:17.302Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 26, 2020

Report: "Elevated API Errors"

Last update 2020-02-26T00:32:28.573Z

resolved2020-02-26T00:32:28.531Z

This incident has been resolved.

investigating2020-02-26T00:25:21.792Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 22, 2020

Report: "Elevated API Errors"

Last update 2020-02-22T01:31:37.028Z

resolved2020-02-22T01:31:36.975Z

This incident has been resolved.

investigating2020-02-22T01:25:17.441Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 21, 2020

Report: "Elevated API Errors"

Last update 2020-02-21T12:27:04.668Z

resolved2020-02-21T12:27:04.621Z

This incident has been resolved.

investigating2020-02-21T12:26:33.836Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-02-21T11:16:56.984Z

resolved2020-02-21T11:16:56.567Z

This incident has been resolved.

investigating2020-02-21T11:16:27.307Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 19, 2020

Report: "Elevated API Errors"

Last update 2020-02-19T20:02:56.160Z

resolved2020-02-19T20:02:56.100Z

This incident has been resolved.

investigating2020-02-19T20:02:03.135Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2020-02-19T14:30:54.302Z

resolved2020-02-19T14:30:54.231Z

This incident has been resolved.

investigating2020-02-19T14:30:28.272Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 18, 2020

Report: "Elevated API Errors"

Last update 2020-02-18T03:00:40.410Z

resolved2020-02-18T03:00:40.358Z

This incident has been resolved.

investigating2020-02-17T23:59:17.539Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 17, 2020

Report: "Elevated API Errors"

Last update 2020-02-17T01:41:04.380Z

resolved2020-02-17T01:41:04.337Z

This incident has been resolved.

investigating2020-02-17T01:39:53.639Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 16, 2020

Report: "Elevated API Errors"

Last update 2020-02-16T13:30:58.077Z

resolved2020-02-16T13:30:58.015Z

This incident has been resolved.

investigating2020-02-16T13:25:14.209Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 14, 2020

Report: "Elevated API Errors"

Last update 2020-02-14T16:01:09.622Z

resolved2020-02-14T16:01:09.541Z

This incident has been resolved.

investigating2020-02-14T15:47:33.861Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 13, 2020

Report: "Elevated API Errors"

Last update 2020-02-13T18:52:31.866Z

resolved2020-02-13T18:52:31.471Z

This incident has been resolved.

investigating2020-02-13T18:51:09.393Z

We're experiencing an elevated level of API errors and are currently looking into the issue.