Historical record of incidents for CaliberMind
Report: "Google Cloud is experiencing an issue blocking some application functionality."
Last updateWe are currently investigating this issue.
Report: "Login Issue"
Last updateWe’ve had instances where certain users were unable to access the application. This has been resolved.
Report: "Marketo Connector Delayed Syncs"
Last updateThis incident has been resolved.
Most customer issues have been resolved, there are still a few customers that we are collaborating with towards a solution.
Marketo connections are affected by a change made with Marketo's API. Some customers have been affected due to API limits with Marketo. Our CS team is currently working to resolve the issue.
Report: "Date Period Filter for Analytics Reports not being applied"
Last updateOn January 29th, a system update intended to support a new feature unexpectedly impacted date period filtered reports in our Analytics module. The issue has been fully resolved, and all impacted reports are now functioning normally.
Report: "LinkedIn Ads Analytics Connector Failure"
Last updateThis incident has been resolved.
There is an ongoing incident with LinkedIn Ad Analytics. We are working on it! Follow the latest updates on our partner's status page. https://status.fivetran.com/incidents/db8z1j2lplmv
Report: "Legacy Reporting Outage"
Last updateThis incident has been resolved.
We will be performing maintenance on the legacy system for the duration of today 2023-02-21
Report: "Investigating Stale Data"
Last updateThis incident is resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have found that some customer's data pipelines are running slower than expected and we are currently investigating.
Report: "Insights Outage"
Last updateThis incident has been resolved.
Some users may now be able to sign into Insights.
Our team has identified the cause of the issue. Our DNS provider (CloudFlare) is currently experiencing an incident. We are monitoring the situation.
Our team has identified the cause of the issue. Our DNS provider (CloudFlare) is currently experiencing an incident. We are monitoring the situation.
We are currently investigating this issue.
Report: "Partial Outage Dashboard UI"
Last updateThis incident has been resolved.
This issue has been resolved
We are currently investigating an issue affecting our Insights Dashboards
Report: "Attribution Reports for Salesforce Customers"
Last updateThis incident has been resolved.
This issue has been resolved.
We are currently investigating this issue. There have been confirmed reports of Salesforce Attribution data issues.
Report: "Funnels Dashboards Temporarily Unavailable"
Last updateThis incident has been resolved.
The CaliberMind Platform "Funnels" Insights Dashboards may be temporarily unavailable as we resolve a technical issue. We apologize for any inconvenience this may cause.
Report: "Legacy Reporting Outage"
Last updateThis issue has been resolved.
We are continuing to investigate this issue.
We are currently investigating an issue with our Legacy Reporting and are working directly with our provider.
Report: "Partial Outage Dashboard UI"
Last updateAs of 4:56 am Mountain, this issue has been resolved by our partner. Apologies for the inconvenience.
We are continuing to investigate this issue.
CaliberMind Classic is experiencing intermittent outages causing dashboard failures. Our partner is actively troubleshooting a fix and we will alert you when Classic is fully restored.
Report: "Data Processing Delays - Reporting Tools Affected"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our data processing infrastructure is running behind causing delays in report data. No data has been lost and our systems should be caught up shortly with refreshed data.
Report: "Scheduled Maintenance"
Last updateWe have a scheduled maintenance window for our Insights BI engine.
Report: "Data Pipeline Issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are aware of an issue affecting the CaliberMind data pipeline. The result is that certain values in our reporting may be misrepresented. Our engineering team is currently working on identifying and resolving the issue. Updates will be provided as they become available.