Historical record of incidents for Calendly
Report: "Calendly access instability"
Last updateWe’re aware of instability with our cloud provider that may impact access to Calendly. We’re actively monitoring the situation and will provide updates as we learn more.
Report: "Calendly Zoom Notetaker displaying the incorrect user profile picture"
Last updateWe are actively investigating an issue where the profile picture associated with Notetaker is incorrect. If you are experiencing this issue, you may disable notetaker until we have resolved the issue.
Report: "Customers may be experiencing issues with rescheduling events"
Last updateWe are currently investigating an ongoing issue affecting event rescheduling functionality.
Report: "Service Degredation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where customers are experiencing timeouts when trying to access Calendly.
Report: "Service Degredation"
Last updateWe are currently investigating an issue where customers are experiencing timeouts when trying to access Calendly.
Report: "Calendly Booking Links Are Showing Errors"
Last updateThe fix has restored booking links access and Calendly booking pages should be nominal.
We have identified the issue and currently deploying a fix.
We are continuing to investigate this issue.
We are currently experiencing an issue that is giving an error "Oops, something went wrong" when attempting to open the booking page link. Bookings links are not loading currently.
Report: "Calendly Booking Links Are Showing Errors"
Last updateWe are currently experiencing an issue that is giving an error "Oops, something went wrong" when attempting to open the booking page link. Bookings links are not loading currently.
Report: "Zoom links are not generating for new bookings | Current Zoom links are not functioning"
Last updateServices are restored. From Zoom: Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect. For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
UPDATE - Zoom services are coming back online and bookings are seeing Zoom links applied and Zoom meetings are starting and working. We are still monitoring for complete stability.
Zoom is currently experiencing a system outage. This is impacting Calendly customer's new bookings which are not generating meeting links as well as current Zoom links which are not active. We are monitoring Zoom's status page found here: https://status.zoom.us/ for updates.
Report: "Zoom links are not generating for new bookings | Current Zoom links are not functioning"
Last updateZoom is currently experiencing a system outage. This is impacting Calendly customer's new bookings which are not generating meeting links as well as current Zoom links which are not active. We are monitoring Zoom's status page found here: https://status.zoom.us/ for updates.
Report: "Zoom Services Outage"
Last updateZoom links may be experiencing issues related to the following Zoom Services Incident: https://status.zoom.us/incidents/pw9r9vnq5rvk
Report: "Support Chat Maintenance"
Last updateWe are making backend improvements to our live chat system. During this time, live chat with an agent will be unavailable. However, our chatbot will still be operational and can assist with common questions.If further support is needed, the chatbot will continue to escalate requests to our support team via email tickets, which will be the primary way to reach us during this maintenance window.Once the maintenance is complete, live chat with an agent will be fully restored. Thank you for your patience!
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Scheduled Database Maintenance"
Last updateCalendly will undergo a scheduled Database maintenance beginning on Saturday, April 5 at 12:01 AM EDT. While we do not anticipate an outage, some users may experience intermittent errors during this time frame. This maintenance will last an estimated 120 minutes.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Calendly's chat support system is experiencing an unexpected outage"
Last updateOur provider has confirmed chat system is working again. We are continuing to monitor stability but chats should be available again.
Our support chat vendor is experiencing an outage. For all support needs please direct your inquiries to support@calendly.com. We apologize for the inconvenience and will respond as soon as possible.
Report: "Calendly's chat support system is experiencing an unexpected outage"
Last updateOur provider has confirmed chat system is working again. We are continuing to monitor stability but chats should be available again.
Our support chat vendor is experiencing an outage. For all support needs please direct your inquiries to support@calendly.com. We apologize for the inconvenience and will respond as soon as possible.
Report: "Unexpected server errors for some users on Meeting Page"
Last updateThis incident has been resolved.
We have deployed a fix to the issue and are monitoring for continued success.
We are currently investigating unexpected server errors for a small subset of users when trying to visit the Meetings page in Calendly.
Report: "Calendly Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Calendly Webhook Integration Issues"
Last updateAll Webhooks should be recovered that were created after 1:44pm EST on 2/4/25. If you are experiencing any issues please reach out to Calendly support.
Some integrations using Calendly’s webhooks, created after 1:44 PM EST on 2/4/25, may not be functioning correctly. The underlying issue has been resolved, but affected webhooks may still be in a degraded state. We are actively working on a fix. Webhooks created after 3:00 PM EST on 2/5/25 are functioning as expected.
Report: "Service Degredation"
Last updateThis incident has been resolved.
We are currently experiencing a degradation of service due to a database performance issue and causing the API being down between 7:15pm and 8:00pm Eastern Time. The root cause has been identified, and our team is actively working on a resolution
A fix has been implemented and we are monitoring the results.
Report: "Calendly booking pages are unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where customers are unsuccessful when booking on Calendly.
Report: "Calendly Chrome Extension is currently not available"
Last updateThe Calendly Chrome extension is now available on the Chrome Web Store.
We are continuing to work on a fix for this issue.
The Calendly Chrome Extension is not currently available for download. We are working on getting the listing back up in the Chrome Web Store. Users who have the extension installed should be unaffected.
Report: "Customers may experience troubles with the Stripe integration on Calendly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Invitee's attempting to book an event where a Stripe payment is required may experience issues in the booking flow. We are actively investigating this issue.
Report: "Microsoft 365 users may experience slow load times on Calendly"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our upstream provider is continuing monitoring to ensure service availability, which is reported as healthy. Customers using Microsoft integrations may experience degraded performance. We continue to monitor this incident.
Our upstream provider is working towards a full recovery. Customers using Microsoft integrations may continue to experience degraded performance. We are continuing to monitor this incident.
Some users utilizing Microsoft 365 with Calendly may experience degraded service as a result of an upstream provider incident. Users may encounter delayed loading page times. We are monitoring and will update as this incident progresses.
Report: "Server error message when attempting to view upcoming meetings for some users"
Last updateWe have confirmed the issue is no longer occurring and systems are normalized.
A fix has been implemented and we are monitoring the results.
Users maybe experiencing a server error when attempting to view upcoming meetings with confirmed invitees from the Meeting page. We are actively working on a fix to restore this functionality. In the meantime you can retrieve this same information through either of these methods: - Export the data from the Meetings tab - Review the email notification sent from the original invitation
Report: "Calendly.com is loading slowly and unaccessible for some people"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Calendly.com is loading slowly and unaccessible for some people. We are aware and actively investigating the issue.
Report: "Some meetings are showing an error when attempted to be rescheduled from the Meetings Tab"
Last updateTesting and reports have indicated this is now resolved.
A fix has been implemented and we are now actively monitoring.
We have identified where the issue is stemming from and are actively working on a fix.
Some users are reporting an inability to reschedule certain meetings via the Meetings Tab. We are actively investigating this issue. Meetings can still be rescheduled by using the link in the original confirmation email near the bottom. Alternatively, you can cancel the event and use the “Schedule Invitee Again” option to set up a new time.
Report: "Some users are intermittently experiencing Server error messages on Calendly"
Last updateWe apologize for any inconvenience caused - this incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing intermittent server errors affecting some users. If you are encountering issues, these may be resolved by clearing your browser cache and cookies. Additionally, you can access Calendly through our mobile app as an alternative. We apologize for the inconvenience and appreciate your patience as our team works to resolve this as quickly as possible. Further updates will be provided here.
Report: "The Calendly Mobile app for android is not accessible for some users"
Last updateThe newest Calendly Mobile app for Android has resolved this issue, if you are still experiencing any problems make sure you update your application to the newest version.
We have released a new app update to the Google Play Store that is available now and will resolve the issue.
Some Calendly mobile app users on Google Android are experiencing an error denying access when attempting to use the mobile app. We are actively releasing the fix which will be available in the Google Play store soon. If you are unable to login you can use a workaround that may allow you to access before the update is released, you can follow these steps to reset Calendly's application data: 1. Long press on the Calendly app icon. 2. Once the "App Info" or (i) appear click into the app menu and scroll to "Storage" or "Clear Storage Clear Cache" 3. Once there, tap the "Clear data" or "Clear Storage" option on the bottom left hand side of the screen 4. Select "delete" on pop up prompt 5. Reopen app and log back in
Report: "Upcoming billing information not showing for all customers"
Last updateThis incident has been resolved.
Paid users with a yearly subscription may not be able to see their upcoming bill information on the billing page. If you need to review this information please reach out to the support team.
Report: "Workflows are currently only sending from notifications@calendly.com"
Last updateThis incident has been resolved.
We have identified the issue and are working on a fix. Workflows that are set up to send from a personal Outlook email address are currently only sending from notifications@calendly.com.
Workflows that are set up to send from your personal Outlook or Gmail email are currently only sending from notifications@calendly.com. We are actively investigating the issue.
Report: "Workflows are not able to be assigned to event types"
Last updateWorkflows are able to be applied to new event types as expected.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our team is aware that Workflows are not able to be applied to new event types. We are currently investigating this issue.
Report: "PayPal is not Integrating with Calendly"
Last updateThis incident has been resolved. Users may once-again integrate Calendly with PayPal.
We are currently investigating an issue with PayPal unsuccessfully integrating with Calendly.
Report: "The Outlook Desktop Plug-in is not adding events to connected calendars"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Event types with PayPal turned on are not able to be booked"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "SMS notifications are not delivering to customers in the US or Canada"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified a disruption affecting SMS reminders being sent. Our team began noticing this error today, July 22, 2024 at approximately 4:00 AM ET. Our team is actively addressing the situation. We will continue to provide updates as we work towards a complete resolution.
We are experiencing SMS deliverability issues and are investigating this issue.
Report: "Users may experience page load errors on the Contacts page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users may experience page load errors when navigating to the Contacts page. We are actively investigating this issue.
Report: "Calendly's Public API V2 is Currently Unavailable"
Last updateAfter monitoring the issue we believe our fix has resolved the errors. If you are still seeing any issue please reach out to support.
We are continuing to monitor for any further issues.
We have have identified the issue and implemented a fix, we are monitoring as things stabilize.
Calendly's public API V2 is currently returning 401 errors and is not accessible. We are actively investigating the issue.
Report: "Calendly is currently experiencing a complete outage"
Last updateCalendly.com is fully operational. This incident has been resolved.
Internal changes resulted in degraded performance leading to application disruption
The issue has been identified and a fix is being implemented.
Calendly.com is recovering and bookings are currently processing.
We are continuing to investigate this issue.
We are actively investigating the issue and working to restore access as quickly as possible.
Report: "Non-US account creation flow is currently not functioning"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Email confirmations are not sending out to hosts or invitees"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the situation. Confirmation emails will be sent out to hosts and invitees slightly delayed.
We have identified an issue with email confirmations not being sent out and a fix is being implemented.
We are investigating reports where emails are not being sent to invitees and hosts.
Report: "Users may experience intermittent server errors on Calendly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where users may experience errors while accessing Calendly.com. Our Engineering team is investigating this issue.
Report: "Canceled events on Google Calendar are delayed on Calendly"
Last updateThis incident has been resolved.
A fix has been implemented, sync cancelations are syncing and we are monitoring the results.
We are currently investigating an issue where canceled events on connected Google Calendars are delayed in being represented as bookable time within Calendly.
Report: "Videoconferencing links on meetings are intermittently working on Calendly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Invitees are intermittently unable to access bookings made on Calendly that require a 3rd party videoconferencing link, leading to a 404 error. Our team is looking into this incident.
Report: "Chat support is unavailable"
Last updateOur chat system has completely recovered and is stable. This issue is now resolved.
Our chat option is available again, we are monitoring for long term stability.
Currently our chat bot is down preventing users from obtaining live support within Calendly through our "Chat with us" option. Our vender is actively working on a fix at this moment. For all support inquiries please email support@calendly.com at this time.
Report: "Calendly is inaccessible."
Last updateWe identified a issue preventing users from being able to load the calendly.com website. This issue persisted between 7:14 AM UTC to 10:52 AM UTC. Our team has successfully resolved the problem and the site is fully operational.
Report: "Some users are unable to access their account on Calendly.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you are unsuccessful accessing your account on Calendly, please trying clearing your browsers cache.
We are currently investigating this issue.
Report: "Downtime during database maintenance"
Last updateThis incident has been resolved.
Calendly experienced a short downtime during a scheduled data base maintenance.
Report: "Reserved times are not pushing to Google or Outlook calendars for one-off meetings and meeting polls"
Last updateThis incident has been resolved. Reserved times are healthy and pushing to Google and Outlook calendars as expected.
Calendly is currently experiencing an issue where reserved times from One-off meetings and Meeting polls may not be pushed to calendars. We are actively pushing out a fix for this issue and will update once resolved. If you have scheduled a reserve time since 3:10 PM ET, you should verify the times are reserved on your calendar.
Report: "Bookings made on Calendly are not consistently syncing to Salesforce"
Last updateThis incident has been resolved. Users may still need to disconnect and reconnect their integration to experience full resolution.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where Calendly bookings are not consistently pushing over to Salesforce.
Report: "Some users are experiencing and error when attempting to modify availability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified a issue where some users are getting an error page when clicking their availability settings in the event type editor. Our team began noticing this error today, Feb 22 2024 at 9:45am ET. Our team is actively addressing the situation. We will continue to provide updates as we work towards a complete resolution.
Report: "Users are unable to modify their login/SSO method"
Last updateUsers may make changes within their admin settings to modify SSO settings once again. This has been resolved.
We have received reports from users not being able to downgrade from SSO to username in password in their admin settings, the engineering team is currently investigating a fix for this issue
We have received reports from users not being able to downgrade from SSO to username in password in their admin settings, the engineering team is currently investigating a fix for this issue.
Report: "Users on the Free or Trial Plan may experience issues accessing their Calendly.com account"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently looking into a known issue where users on the Free or Teams Trial Plan may be unsuccessful in accessing their Calendly.com account.
Report: "SMS reminders are not successfully being sent from Calendly"
Last updateSMS notifications within Calendly are back to a fully functional state have been healthy as of Jan 22, 2024, 5:48 PM ET.
We have identified a disruption affecting SMS reminders being sent. Our team began noticing this error today, Jan 22, 2024 at 3:38 PM ET. Our team is actively addressing the situation. We will continue to provide updates as we work towards a complete resolution.
Report: "Users may experience intermittent errors when booking on Calendly"
Last updateThis incident has been resolved.
Our Engineering team has identified the root cause and is implementing a solution
Some users may intermittently experience errors when attempting to make a booking on Calendly. Our Engineering team is actively looking into this and will provide updates as this investigation progresses.
Report: "Routing forms may be temporarily inaccessible"
Last updateThis incident has been resolved -- all routing forms are functional within the Calendly platrform.
Our engineering team has deployed a fix and is monitoring the performance of routing form links within the application.
Routing form links are currently experiencing degraded performance and are temporarily inaccessible. Our engineers are aware and actively working to restore full functionality.
The issue has been identified and a fix is being implemented.
Routing form links are currently experiencing degraded performance and are temporarily inaccessible. Our engineers are aware and actively working to restore full functionality.
Report: "Intermittent SMS Deliverability Issue"
Last updateWe've experienced consistent deliverability of SMS messages for 24 hours, this issue is now resolved.
Deliverability of messages have stabilized and recipients on AT&T should now be receiving messages. We are continuing to monitor to ensure consistent success.
We’re experiencing intermittent issues delivering SMS notifications primarily to AT&T recipients. We’ve identified the root cause to be an issue with our upstream provider and are working with them to resolve the issue.
Report: "Calendly.com is inaccessible"
Last updateThis incident has been resolved. Between 3:54pm and 4:21pm ET there was an issue with an upstream Calendly provider. During that time, some bookings may not have been created.
The issue has been identified and a fix is being implemented.
We are actively investigating an issue with a Calendly provider that is preventing access to Calendly sites.
Report: "Some users may be unable to load the Availability page"
Last updateThis incident has been resolved.
A rollout of a new feature caused an issue with access to the Availability page for some of our customers. We have reversed the rollout and will resume once the bug has been addressed.
We are actively investigating issues from a recent feature rollout that is preventing users from interacting with the Availability page.
Report: "Calendly.com is inaccessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Calendly engineering team is investigating a site outage. We will share updates as we learn more.
Report: "Upstream vendor incident is causing unsuccessful Google-related events on Calendly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Google team has largely recovered most users that were impacted by this outage, but some users may still see intermittent errors. Our engineers continue to monitor this incident closely. As a result, some users may continue to experience errors when trying to connect their Google Calendar, create bookings, or check availability on the Calendly platform. Please refer to the following Google status page for further details: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
Google is currently reporting an incident impacting users of Google Calendar. As a result, users may experience errors when trying to connect their Google Calendar, create bookings, or check availability on the Calendly platform. Please refer to the following Google status page for further details: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
Report: "Google bookings are inconsistently being created post-booking"
Last updateWhat Happened? For those customers that created or edited a meeting on September 19, 2023 between 3:36pm - 4:27pm ET, a small group of those meetings were incorrectly canceled due to a bug. On your Calendly dashboard please check your Scheduled Events tab to identify if any meetings were affected and take the appropriate next steps. We sincerely apologize for the inconvenience this caused you and our engineering team is performing a full root cause analysis to ensure this doesn’t happen again.
We are continuing to work on a fix for this issue.
We’ve identified an issue where events scheduled with a Google Calendar account between 3:36 pm and 4:27 pm ET were unintentionally canceled, encompassing both new and rescheduled meetings within that timeframe. New bookings are operating as intended, and we are actively investigating the impacted bookings.